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Holiday Inn Ciudad del Carmen by IHG

3.5 star property

Choose dates to view prices

Photo gallery for Holiday Inn Ciudad del Carmen by IHG

A swimming pool with lounge chairs, palm trees, and a building with a tiled roof.
The entrance to El Faro de la Atalaya Bar with wooden paneling, a sign, and a decorative metal piece.
A restaurant with multiple tables and chairs, large windows with a view of a tropical garden, and wooden beams on the ceiling.
A spacious lobby with a high ceiling, large potted plants, and a central seating area.
A gym with multiple treadmills, elliptical machines, and weight machines.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Free airport shuttle
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Calle 31 No 274 Col Benito Juarez, Ciudad del Carmen, CAM, 24170
  • Place, Plaza Zentralia Shopping Center
    ‪13 min walk‬
  • Place, Church of Our Lady of Fatima
    ‪3 min drive‬
  • Place, Macumba Seafood Market
    ‪4 min drive‬
  • Airport, Ciudad Del Carmen, Campeche (CME-Ciudad del Carmen Intl.)
    ‪16 min walk‬

Room options

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, desk, chair, and a window with a view of greenery.

Standard Room, 1 King Bed

8.0 out of 10
Very good
(6 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds

A bedroom with two beds, a nightstand, a chair, and a window with a view of trees.

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(7 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room

A bed with white bedding and pillows against a wooden headboard.

Standard Room

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible

A bedroom with a bed, nightstand, and window.

Standard Room, 1 King Bed, Accessible

  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 2 Queen Beds

A hotel room with a large bed, a TV on a dresser, and a door leading to another room.

Premium Room, 2 Queen Beds

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 2 Bedrooms

A bed with white bedding and pillows against a wooden headboard.

Suite, 2 Bedrooms

  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Pool View

A hotel room with a large bed, a TV on a stand, a bedside table with a lamp, and a bathroom visible through an open door.

Standard Room, 1 King Bed, Pool View

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Pool View

A hotel room with two beds, a desk with a computer, and a window with a view of greenery.

Standard Room, 2 Queen Beds, Pool View

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom

A modern living room with a sofa, a coffee table, a small table with a plant, and a sliding glass door leading to a balcony.

Suite, 1 Bedroom

  • 145 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed

A hotel room with a bed, a nightstand, a desk, a chair, and a sofa.

Premium Room, 1 King Bed

  • 145 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Similar properties

Property amenity
Fiesta Inn Ciudad Del Carmen
Petrolera
  • Pool
  • Free airport shuttle
  • Free Wi-Fi
  • Restaurant
4.3 out of 5, Excellent, 503 reviews
The price is €61
includes taxes & fees
22 Aug - 23 Aug
Fiesta Inn Ciudad Del Carmen

About this property

Holiday Inn Ciudad del Carmen by IHG

This smoke-free hotel features an outdoor pool, a restaurant, and a fitness center. Free WiFi in public areas is provided, as well as free valet parking, a free airport shuttle, and a free manager's reception. Additionally, a bar/lounge, a snack bar/deli, and a coffee shop/cafe are onsite.
Holiday Inn Ciudad del Carmen by IHG offers 148 air-conditioned accommodations with safes and complimentary bottled water. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

During your stay at Holiday Inn Ciudad del Carmen by IHG, you'll be within walking distance of Laguna de Terminos. Features include free WiFi in public areas, free valet parking, and a free roundtrip airport shuttle.
  • Free WiFi and wired Internet
  • Free valet parking and self parking
  • Enjoy local and international cuisine at Akalan, a family restaurant with pool views
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Just a 2-minute drive from Laguna de Terminos and a few minutes from Church of Our Lady of Fatima
  • Free airport shuttle service
  • Cats and dogs welcome for a fee (restrictions apply)
Holiday Inn Ciudad del Carmen by IHG offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A business center and a meeting room are available. Event space at this hotel measures 118 square feet (11 square meters) and includes conference space. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Holiday Inn Ciudad del Carmen by IHG. A roundtrip airport shuttle is free (available 24 hours). Free self parking and valet parking are available.

This 3.5-star Ciudad del Carmen hotel is smoke free.

The hotel hosts a free manager's reception daily.
Akalan - This poolside family restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour free return airport shuttle at scheduled times and on request
  • Area shuttle (surcharge)
  • Onsite parking available only on request
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: MXN 300 for adults and MXN 150 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Akalan

Things to do

  • Billiards/pool table
  • Gym
  • Outdoor pool

Family friendly

  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 118 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Lift (254 centimetre wide door)
  • Portable shower seat
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (150 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: MXN 390 per pet, per week, plus a deposit of MXN 390 per week
  • Only dogs and cats are allowed
  • Maximum 3 pets
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 300 for adults and MXN 150 for children
  • Pet deposit: MXN 390 per week
  • Pet fee: MXN 390 per pet, per week
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Heating is not provided
Parties and events are allowed on site
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Holiday Inn Ciudad del Carmen by IHG offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Ciudad Carmen
Holiday Inn Ciudad Carmen Ciudad del Carmen
Holiday Inn Ciudad Carmen Hotel
Holiday Inn Ciudad Carmen Hotel Ciudad del Carmen
Holiday Inn Ciudad Del Carmen Hotel Ciudad Del Carmen
Ciudad Del Carmen Holiday Inn
Ciudad Del Carmen By Ihg
Holiday Inn Ciudad del Carmen
Holiday Inn Ciudad del Carmen by IHG Hotel

Holiday Inn Ciudad del Carmen by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 190 out of 310 reviews
Rating 8 - Good. 82 out of 310 reviews
Rating 6 - Okay. 22 out of 310 reviews
Rating 4 - Poor. 9 out of 310 reviews
Rating 2 - Terrible. 7 out of 310 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a really great place to stay highly recommended
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Rodrigo

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

chris

Always a great place to stay. They really offer amazing service
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place
Stayed 1 night in May 2024
Verified review

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel close to the airport lots of shopping options close by and also many good options
Stayed 1 night in Jan 2023
Verified review

10/10 Excellent

ma de los angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly
Stayed 2 nights in Nov 2022
Verified review

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
descent hotel in carmen
Stayed 1 night in Jan 2023
Verified review

8/10 Good

Maria Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was good
Stayed 3 nights in Apr 2024
Verified review

8/10 Good

Mateus

Liked: Cleanliness, room comfort
Disliked: Staff & service
Probably the rudest staff I've ever dealt with in a hotel. Bed was exceptionally comfortable.
Stayed 2 nights in Jun 2020
Verified review

10/10 Excellent

Yildra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

German

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Stayed 1 night in Jul 2022
Verified review

8/10 Good

Maria

Liked: Cleanliness, amenities
The hotel is okay, but the entrance was blocked by cars when we arrived and we had to wait a while to get out of the car. The room and service were good although the elevator was damaged and the room was far away.
Stayed 1 night in Nov 2023
Verified review

4/10 Poor

Bjoern

Disliked: Cleanliness, property conditions & facilities
Super loud, fans running all the time, and everything looks and feels old.
Stayed 1 night in Sep 2022
Verified review

4/10 Poor

Eduardo

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
They do not tell you that the hotel is under remodeling when you make the reservation. Very noisy and inconvenient. Access to the room changes every night and they do not tell you. The signs showing the new access to your room are very poor or do not exist. It's up to you to find your way to your room.
Stayed 2 nights in Aug 2022
Verified review

8/10 Good

Juan Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien, cuarto limpio, buen servicio!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Cayetano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio, al igual que el desayuno
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Faflowers

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buenos
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Alejandro Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sí
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

HECTOR

Liked: Cleanliness, staff & service, amenities
Buen desayuno
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

LUIS ANTONIO

Liked: Cleanliness, amenities, property conditions & facilities
Todo muy bien
Stayed 1 night in Feb 2026
Verified review

8/10 Good

DOMINGO

Liked: Cleanliness, staff & service, amenities
Todo bien
Stayed 5 nights in Jan 2026
Verified review

2/10 Terrible

Arturo

Disliked: Cleanliness, property conditions & facilities, room comfort
La habitación olía a humedad; el colchón y los blancos en muy mal estado.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Roselia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Los trabajadores son de lo más amable se siente uno cómodo los felicito
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Octavio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Siempre es garantía hospedarse aquí!
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Lorena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Con respecto a la cama...se nos hizo demasiado blanda (somos personas com sobrepeso) y eso dificultó la comodidad...creo que una cama con mejor soporte y que no se hinda estaría mejor
Stayed 1 night in Aug 2025