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Hotel Acuario Ciudad del Carmen

3.0 star property

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Photo gallery for Hotel Acuario Ciudad del Carmen

Outdoor pool
Exterior
Fountain
Lobby
Lobby

Reviews

5.8 out of 10

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Dirección: Calle 51 #60, Colonia Santa Margarita, Ciudad del Carmen, CAM, 24120
  • Place, Our Lady of Carmen Church
    ‪16 min walk‬
  • Place, Zaragoza Park
    ‪16 min walk‬
  • Place, Norte Beach
    ‪3 min drive‬
  • Airport, Ciudad Del Carmen, Campeche (CME-Ciudad del Carmen Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Double Room

Desk, iron/ironing board, free WiFi

Standard Double Room

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Single Room

Desk, iron/ironing board, free WiFi

Standard Single Room

  • 1 bedroom
  • Sleeps 1
  • 1 Large Single Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds

Desk, iron/ironing board, free WiFi

Standard Room, 2 Single Beds

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Hotel Acuario Ciudad del Carmen

An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, tour/ticket assistance, and a garden are onsite.
Hotel Acuario Ciudad del Carmen offers 80 accommodations with complimentary bottled water and ceiling fans. 24-inch LED televisions come with cable channels. Bathrooms include showers.

This Ciudad del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
During your stay at Hotel Acuario Ciudad del Carmen, you'll be within walking distance of Victoriano Nieves Cespedes Museum. Free WiFi in public areas, free self parking, and an outdoor pool are available.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Amenities include a front-desk safe, meeting rooms, and a terrace
  • Onsite recreation includes a gym
  • 12 minutes by foot from Victoriano Nieves Cespedes Museum and a 2-minute drive from Our Lady of Carmen Church
There's a restaurant on site. WiFi is free in public spaces. Hotel Acuario Ciudad del Carmen offers its guests an outdoor pool and a fitness center. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Hotel Acuario Ciudad del Carmen. Self parking is free.

This 3-star Ciudad del Carmen hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11:00 AM.
La Fuente - This restaurant serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7 AM to 11:00 AM for a fee: MXN 60 to 180 for adults and MXN 60 to 180 for children
  • A restaurant

Restaurants on site

  • La Fuente

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • No lift

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 24-inch LED TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 60 to 180 for adults, and MXN 60 to 180 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hotel Acuario Ciudad Carmen Ciudad del Carmen
Hotel Acuario Ciudad Carmen
Acuario Ciudad Carmen Ciudad del Carmen
Acuario Ciudad Carmen
Acuario Ciudad Del Carmen
Hotel Acuario Ciudad del Carmen Hotel
Hotel Acuario Ciudad del Carmen Ciudad del Carmen
Hotel Acuario Ciudad del Carmen Hotel Ciudad del Carmen

Hotel Acuario Ciudad del Carmen Reviews

Reviews

5.8
Rating 10 - Excellent. 37 out of 179 reviews
Rating 8 - Good. 37 out of 179 reviews
Rating 6 - Okay. 25 out of 179 reviews
Rating 4 - Poor. 29 out of 179 reviews
Rating 2 - Terrible. 51 out of 179 reviews

6.6/10

Cleanliness

6.4/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

Reviews

Verified

4/10 Poor

gerardo

Disliked: Cleanliness, amenities, property conditions & facilities
No hot water They want to open the garage for my carr Only one towel
Stayed 1 night in Jan 2025
Verified

2/10 Terrible

john

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing. It was terrible. No toilet seat , light bulb burnt. I was handed a handful of paper towels in place of a bath towel. Front desk was rude. Do not stay here .
Stayed 4 nights in Jun 2023
Verified

4/10 Poor

Fabiola

Llegue y que no tenia reservacion muy mala experiencia uno llega confiado
Stayed 1 night in Apr 2026
Verified

2/10 Terrible

José Luis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No nos hicieron válida la reservación. Nos dijeron que no tenían convenio con la app.
Stayed 2 nights in Apr 2026
Verified

2/10 Terrible

Alberto

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Es una porquería diciendo que con la aplicación no tienen nungun vinculo dejandome sin ninguna reservacion al igual que la aplicación son una porquería. De suerte que encontré un hotel
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

EVERARDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitaciones limpias, equipos un poco viejos(tele, restaurante no funcionaba), buen servicio del personal.
Stayed 2 nights in Apr 2026
Verified

2/10 Terrible

Rogelio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tenía reservación y no la respetaron
Stayed 2 nights in Apr 2026
Verified

6/10 Okay

Eduardo

Liked: Cleanliness
No funciona la TV, la alberca no es igual a la imagen presentada
Stayed 1 night in Oct 2025
Verified

8/10 Good

Mario

Liked: Cleanliness
Etwas in die Jahre gekommen und außerhalb. Pool auf dem Parkplatz und nicht besonders sauber.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

alma geovana

Liked: Amenities
Me encanta este hotel
Stayed 2 nights in Apr 2025
Verified

4/10 Poor

pablo

Disliked: Staff & service, amenities, property conditions & facilities
Estuve 2 dias y los 2 sin tv Nadie resolvio.. Solo decian q ya ivan y nada... Cuarto demaciado sencillo para ese precio..
Stayed 2 nights in Apr 2025
Verified

4/10 Poor

Eduardo

Disliked: Staff & service, amenities, property conditions & facilities
La cama estaba muy dura y en la regadera se tapaba el baño
Stayed 3 nights in Apr 2025
Verified

2/10 Terrible

jersay

Disliked: Amenities
No respetaron mi reservacion
Stayed 1 night in Apr 2025
Verified

2/10 Terrible

Miguelina del Carmen

Disliked: Cleanliness, staff & service, property conditions & facilities
Ofrecen un servicio y dan otro. No querian reconocer mi reservacion y muchas personas que igual reservaron por ixperoa se quedaron sin su reserva
Stayed 2 nights in Jul 2024
Verified

2/10 Terrible

PAOLA GABRIELA

Liked: Cleanliness
NO RESPETARON LAS RESERVACIONES
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Buenas ubicación
Stayed 1 night in Jul 2024
Verified

6/10 Okay

Jhonatan

Disliked: Staff & service, amenities
Poca seguridad las cámaras de vigilancia no funcionan
Stayed 1 night in Jul 2024
Verified

2/10 Terrible

José E.

Disliked: Amenities
No te aseguran tu recerva, si no respetan las rrservas de esta página, por favor eliminenla, me senti muy molesto por que no encontraba hotel disponible. Pésimo luhat, 0 recomendado
Stayed 1 night in Jul 2024
Verified

2/10 Terrible

Samuel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Horrible

Estuvo Horrible, No se culpa de quien fue, pero resulto que no me hicieron valida mi reserva por este medio, el hotel decía que sus instrucciones eran que no estaban respetando ninguna reservación por medios como este, entonces que le hiciéramos como quisiéramos, pero que no tenían habitaciones disponibles para quedarnos y nos corrieron prácticamente.
Stayed 1 night in Jul 2024
Verified

4/10 Poor

Enrique

Liked: Cleanliness
Disliked: Property conditions & facilities
Todo el trato fue muy amable con el poco personal que pude tratar, pero el servicio no es de lo mejor el aire acondicionado de la habitación hacía mucho ruido, solicite toallas y a pesar de que reserve una habitación para dos solo me dieron una toalla pequeña y me dijeron que por ser habitación sencilla solo daban una, las cortinas tipo persianas no se podían cerrar y las cortinas que tenia sobre las persianas eran traslúcidas
Stayed 1 night in Jul 2024
Verified

2/10 Terrible

Juan Carlos

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pésimo! Llegamos y que no habia reservación, que toman las reservaciones de las aplicaciones ellos a su manera, si hay si la dan y si no no! Por algo se realiza la reserva y con 1 semana de anticipación, ellos deben dejar disponibles las habitaciones que se reservaron. No encontramos lugar en ningún lado, dormí en la camioneta con mi familia. Con que confianza vuelvo a reservar en su aplicación sin que me vuelva a suceder lo mismo! No los recomiendo! La persona del hotel súper prepotente hasta queriendo regañarme prácticamente. 0 tacto con el cliente.
Stayed 1 night in Jul 2024
Verified

2/10 Terrible

RICARDO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Reserva no respetada

Muy mal no esta asegurada mi reservacio y no habia disponible literal en toda la ciudad, tuve q ir de hotel en hotel bus a do y solo pude acomodar a la.mitad de mi familia los demas nos regresamos al lugar de origen
Stayed 1 night in Jul 2024
Verified

2/10 Terrible

Sherlyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Pésimo todo, realizamos reservación y al llegar hacer el check in no nos hicieron válida, le dieron prioridad a personas que llegaban directo al hotel, al momento de hacer la aclaración la señora de recepción se portó muy grosera al grado de decirnos que nos fuéramos a la chingada, un vocabulario y modos horrible, era la primera vez que llegamos a esa lugar y todo mal
Stayed 1 night in Jul 2024
Verified

2/10 Terrible

Ana

Disliked: Cleanliness, staff & service, property conditions & facilities
No me dejaron la reservación
Stayed 1 night in Jul 2024
Verified

6/10 Okay

Daniel

Encontré una cucaracha en mi habitación
Stayed 2 nights in Jul 2024