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Hotel Lucerna Ciudad Juarez

4.5 star property
VIP Access

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Front of property – evening/night
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Lucerna Select, 1 King Bed
Business centre
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Bar
  • Gym
  • Parking included
  • Housekeeping

Explore the area

View in a map
Paseo Triunfo De La Republica 3976, Ciudad Juárez, CHIH, 32200
  • Plaza de las Americas
    ‪3 min walk‬
  • Paso del Norte International Bridge
    ‪4 min drive‬
  • American Consulate
    ‪10 min drive‬
  • Ciudad Juarez, Chihuahua (CJS-Abraham Gonzalez Intl.)
    ‪15 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Lucerna Select, 2 Double Beds

Lucerna Select, 2 Double Beds

Lucerna Select, 2 Double Beds

  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Balcony

Deluxe Room, 1 King Bed, Balcony

Deluxe Room, 1 King Bed, Balcony

8.6 out of 10
Excellent
(36 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Lucerna Select, 1 King Bed

Lucerna Select, 1 King Bed

Lucerna Select, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, Balcony

Deluxe Double Room, Balcony

Deluxe Double Room, Balcony

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Lucerna Ciudad Juarez

Luxury hotel with a 24-hour fitness center and a 24-hour business center
This hotel features an outdoor pool, a restaurant, and a 24-hour fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a 24-hour business center, and 24-hour room service.
Hotel Lucerna Ciudad Juarez offers 138 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and safes. Rooms open to balconies. Beds feature premium bedding. Televisions come with premium satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and hair dryers.

This Ciudad Juárez hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Hotel Lucerna Ciudad Juarez. During your stay, you're just a quick walk from Hospital de la Mujer. Enjoy features like free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include free babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a 24-hour gym
  • Steps from Hospital de la Mujer and 8 minutes by foot from Plaza de las Americas
  • Local-area shuttle service available
Hotel Lucerna Ciudad Juarez offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a 24-hour business center and a meeting room. A terrace, tour/ticket assistance, and a garden are also featured at the luxury Hotel Lucerna Ciudad Juarez. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Ciudad Juárez hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to noon.
Acueducto - This restaurant serves breakfast, brunch, lunch, and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to noon for a fee: USD 26 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Acueducto

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Free babysitting
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 7 floors
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch TV with premium satellite channels
  • IPod dock

Food and drink

  • 24-hour room service

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from August 7 2025 to December 31 2025 (completion date subject to change). The following areas are affected:
  • Elevator
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 26 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
The deposit amount is equivalent to 1 night if paid in cash.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Lucerna Ciudad Juarez
Lucerna Ciudad Juarez
Lucerna Ciudad Juarez Hotel
Lucerna Hotel Ciudad Juarez
Lucerna Ciudad Juarez
Hotel Lucerna Ciudad Juarez Hotel
Hotel Lucerna Ciudad Juarez Ciudad Juárez
Hotel Lucerna Ciudad Juarez Hotel Ciudad Juárez

Reviews

Hotel Lucerna Ciudad Juarez Reviews

8.4

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 626 out of 1008 reviews
Rating 8 - Good. 129 out of 1008 reviews
Rating 6 - Okay. 100 out of 1008 reviews
Rating 4 - Poor. 74 out of 1008 reviews
Rating 2 - Terrible. 79 out of 1008 reviews

Reviews

10/10 Excellent

Ivone

Stayed 1 night in Jun 2025

10/10 Excellent

Eliseo

Stayed 1 night in Jun 2025

10/10 Excellent

ALEJANDRO

Stayed 2 nights in May 2025

4/10 Poor

Olga Erica

Travelled with group
Disliked: Cleanliness, property conditions & facilities
A bartender was rude to my friend. No greetings from the lobby attendant. One elevator not working. Toilet not functioning correctly, keep going back to fix the handle were you flash the water toilet because was getting stuck and making noises. Restroom wall deteriorated. Room looked dirty. Swimming clocked of maintenance. Short staff so they will take for ever to bring your food, drinks and the check. I will not stay there again.
Stayed 1 night in Jun 2025

2/10 Terrible

Diego

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There was no water they said we would have water early morning and nothing
Stayed 1 night in Jun 2025

6/10 Okay

jose, indianapolis

Stayed 3 nights in Jun 2025

10/10 Excellent

jose

Stayed 1 night in Jun 2025

2/10 Terrible

Jimmy

Business traveller
Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Niguel Alondra

Stayed 1 night in May 2025

10/10 Excellent

Emmett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and pool area was exceptional. The bar was reasonable but over priced. I was on tne 8th floor my room didnt have a fridge or microwave, that would have made my experience a 10 out of 10.
Stayed 8 nights in Jun 2025

6/10 Okay

marco

Liked: Cleanliness, property conditions & facilities, room comfort
THE ROOM AND CHECK IN
Stayed 1 night in Jun 2025

4/10 Poor

Jose

Travelled with family
Liked: Cleanliness, property conditions & facilities
A/c doesn't works good
Stayed 1 night in Jun 2025

10/10 Excellent

David

Stayed 1 night in Jun 2025

8/10 Good

Jimmy A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My only concern was the AC unit would only come down to 23°C and needed it to be a little lower to be more comfortable and the hostess at the restaurant needs to be more polite
Stayed 2 nights in Jun 2025

4/10 Poor

cesar

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Good location but all wear down. The place needs urgently a renovation. Old and smelly towels ragged down carpets plus dusty curtains is what welcomes you in the room
Stayed 2 nights in May 2025

6/10 Okay

Guadalupe

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I liked the breakfast buffet, property look nice ; But the registration desk to slow, need more help.
Stayed 1 night in May 2025

8/10 Good

Juan, Helotes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is ok. Little outdated . Staff was not the friendliest
Stayed 1 night in May 2025

10/10 Excellent

Bryan

Stayed 1 night in May 2025

8/10 Good

Niguel Alondra

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
La recepcionista Danna muy mal servicio
Stayed 1 night in May 2025

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was really friendly. Things didn't work in our room, but once we reported they were fixed right away, muy pronto! Hotel Lucerna is located close to everything, places to eat, to shop, to downtown and close to the borderline!
Stayed 3 nights in May 2025

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lucerna never fails
Stayed 1 night in May 2025

10/10 Excellent

ERICK

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect
Stayed 2 nights in May 2025

10/10 Excellent

Rene

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in the strip, rooms a clean and comfortable, I would stay here again
Stayed 1 night in Feb 2025

10/10 Excellent

Luis

Stayed 1 night in Jul 2024

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025