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Cleveland Marriott Downtown at Key Tower

4.0 star property

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Photo gallery for Cleveland Marriott Downtown at Key Tower

3 restaurants, breakfast, lunch, dinner served; American cuisine
Meeting facility
Coffee shop
Body treatments, deep-tissue massages, body wraps, body scrubs, facials
Lounge

Popular amenities

  • Spa
  • Bar
  • Room service

Explore the area

Map
1360 West Mall Drive, Cleveland, OH, 44114
  • JACK Cleveland Casino
    ‪5 min walk‬
  • Huntington Bank Field
    ‪8 min walk‬
  • Rock and Roll Hall of Fame
    ‪11 min walk‬
  • Cleveland, OH (CLE-Hopkins Intl.)
    ‪19 min drive‬

Room options

View all photos for Club Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Club Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Mobility Accessible, Tub)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 Bedroom (Mobility Accessible, Tub)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking | Living room

Suite, 1 Bedroom, Non Smoking

  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 Bedroom, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Presidential Suite, 1 Bedroom, Non Smoking

  • Sleeps 3
  • 1 King Bed

Club Studio Suite, 1 Bedroom, Non Smoking

  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 2 Double Beds (Hearing Accessible)

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Double Beds (Hearing Accessible)

8.0 out of 10
Very good
(2 reviews)
  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Non Smoking, Lake View

1 bedroom, premium bedding, in-room safe, desk

Club Room, 1 King Bed, Non Smoking, Lake View

10.0 out of 10
Exceptional
(5 reviews)
  • 22 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 Bedroom, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(32 reviews)
  • 22 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Club Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 22 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Non Smoking, Corner (Lake View)

1 bedroom, premium bedding, in-room safe, desk

Club Room, 1 King Bed, Non Smoking, Corner (Lake View)

8.0 out of 10
Very good
(7 reviews)
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Double Beds, Non Smoking

9.4 out of 10
Exceptional
(20 reviews)
  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Mobility Accessible, Tub)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 22 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Hearing Accessible)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed (Hearing Accessible)

9.4 out of 10
Exceptional
(3 reviews)
  • 22 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 22 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Lake View (Hearing Accessible)

1 bedroom, premium bedding, in-room safe, desk

Club Room, 1 King Bed, Lake View (Hearing Accessible)

  • 22 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Non Smoking, Lake View

1 bedroom, premium bedding, in-room safe, desk

Club Room, 2 Double Beds, Non Smoking, Lake View

9.4 out of 10
Exceptional
(10 reviews)
  • 22 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Corner

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Non Smoking, Corner

8.8 out of 10
Excellent
(12 reviews)
  • 22 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 Double Bed, Non Smoking, Corner

1 bedroom, premium bedding, in-room safe, desk

Club Room, 1 Double Bed, Non Smoking, Corner

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Room, 1 Double Bed, Non Smoking, Corner

1 bedroom, premium bedding, in-room safe, desk

Club Room, 1 Double Bed, Non Smoking, Corner

  • City view
  • Sleeps 3
  • 1 Double Bed

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About this property

Cleveland Marriott Downtown at Key Tower

Hotel with 3 restaurants, a short walk to JACK Cleveland Casino
3 restaurants, a full-service spa, and a health club are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a snack bar/deli, and valet parking. Housekeeping is available on request.
Cleveland Marriott Downtown at Key Tower offers 400 accommodations with laptop-compatible safes and complimentary bottled water. Beds feature premium bedding. A pillow menu is available. This Cleveland hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge.

Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered on request and change of bedsheets can be requested.

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including Ayurvedic. The spa is open select days.
Our customers tell us they can't get enough of the helpful staff at Cleveland Marriott Downtown at Key Tower. During your stay, you're just a quick walk from JACK Cleveland Casino. Enjoy features like free WiFi in public areas, plus 3 restaurants and a full-service spa.
  • Free WiFi in some public areas
  • Enjoy American cuisine while dining at Greatroom
  • WiFi for a fee
  • Valet parking and self parking available for a fee
  • Indulge with body treatments, Ayurvedic treatments, or massages at the spa
  • Services include a concierge, a porter, and luggage storage
  • Onsite recreation includes a gym and fitness classes
  • Guests have great things to say about the helpful staff and the location
  • Within a 15-minute walk of Huntington Bank Field and Rock and Roll Hall of Fame
  • Dogs welcome for a fee (restrictions apply)
Cleveland Marriott Downtown at Key Tower offers its guests a full-service spa and a health club. There are 3 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 17918 square feet (1665 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and a garden are also featured at the business-friendly Cleveland Marriott Downtown at Key Tower. For a fee, parking is available.

This 4-star Cleveland hotel is smoke free.

Greatroom - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Marble Room Sushi - This restaurant specializes in sushi and serves brunch and dinner. Open daily.
Il Venetian - This restaurant specializes in Italian cuisine and serves brunch, lunch, and dinner. Open select days.
Savour Coffee and Creatio - Onsite coffee shop. Open select days.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 25.99 per day)
  • Covered valet parking on site (USD 48 per day; includes in/out privileges)

Food and drink

  • 3 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Greatroom
  • Il Venetian
  • Marble Room Sushi
  • Savour Coffee and Creatio

Things to do

  • Fitness classes
  • Full-service spa
  • Health club

Family friendly

  • Free cot
  • Grocery/convenience store
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 15 meeting rooms
  • 17,918 square feet of conference space

Outdoors

  • Firepit
  • Garden
  • Outdoor furniture

Full-service spa

  • 5 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Ceiling hoist
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 25 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1991
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Meal delivery service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30 per day.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 14.95 per day (rates may vary)
  • Covered self parking fee: USD 25.99 per day
  • Covered valet parking fee: USD 48.00 per day (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cleveland Marriott Downtown Key Center
Key Marriott
Marriott Key
Marriott Key Hotel
Marriott Key Hotel Cleveland Downtown Center
Cleveland Marriott Downtown Key Center Hotel
Marriott Downtown Key Center Hotel
Marriott Downtown Key Center
Cleveland Marriott Downtown At Key Center Ohio
Marriott Cleveland Downtown At Key Hotel Cleveland
Cleveland Marriott Downtown at Key Center
Cleveland Marriott Downtown at Key Tower Hotel
Cleveland Marriott Downtown at Key Tower Cleveland
Cleveland Marriott Downtown at Key Tower Hotel Cleveland

Cleveland Marriott Downtown at Key Tower Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 622 out of 1002 reviews
Rating 8 - Good. 222 out of 1002 reviews
Rating 6 - Okay. 83 out of 1002 reviews
Rating 4 - Poor. 37 out of 1002 reviews
Rating 2 - Terrible. 38 out of 1002 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Karla, Silver spring

Liked: Cleanliness, staff & service, property conditions & facilities
Excellet
Stayed 1 night in Apr 2025

10/10 Excellent

john

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
E
Stayed 1 night in Apr 2025

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Mar 2025

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff

Hotel.com advertised my room as sleeping 4 and when we got to the room there was only a king bed. The second day the hotel gave us a different room and a discount. Everyone was very nice. The room was clean.
Stayed 2 nights in Apr 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

David, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

JOHN

Stayed 1 night in Apr 2025

8/10 Good

Shannon, Cranford

Stayed 2 nights in Mar 2025

8/10 Good

Erik

Stayed 2 nights in Mar 2025

10/10 Excellent

angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Joan, Cleveland

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was attending a large event. I felt both the meeting accomodations and room accomodations were nice. The staff was friendly and efficient. And all the areas except a very busy bathroom area were clean.
Stayed 1 night in Mar 2025

10/10 Excellent

jiahui

Stayed 2 nights in Mar 2025

10/10 Excellent

Cezary

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Haixia

Liked: Staff & service, property conditions & facilities
Good
Stayed 3 nights in Mar 2025

4/10 Poor

DANIELA

Stayed 2 nights in Feb 2025

6/10 Okay

Florin

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service

Poor service at reception & restaurant

Hotel room was ok, although the hotel feels old. Service at the lobby restaurant was very poor, we waited almost an hour for dinner because they are not staffed to deal with a fully occupied restaurant. To make things worse, I asked at reception on Saturday night what time breakfast opens, because we had to leave by 7:00 am. They told me 6:30 am. We showed up at 6:30 am only to be told by the restaurant staff that they do not open until 7:00 on weekends.
Stayed 1 night in Mar 2025

10/10 Excellent

Kurt

Travelled with partner
Liked: Amenities
Good place
Stayed 1 night in Jan 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t think twice…book it.

We were in town for a cheer competition located across the street at the convention center. Hotel was beautiful, clean, great valet parking and all the staff exuded customer service.
Stayed 1 night in Jan 2025

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Allowed early check in and late check out . staff were excellent!
Stayed 1 night in Feb 2025

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Joseph

Stayed 1 night in Dec 2024

10/10 Excellent

Brandie

Stayed 2 nights in Feb 2025

4/10 Poor

Todd

Liked: Staff & service, room comfort
Disliked: Cleanliness
The bathroom was disgusting. Hairs everywhere. Clearly wasn’t cleaned before check-in.
Stayed 1 night in Feb 2025