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Holiday Inn Express Cleveland Airport - Brookpark by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Cleveland Airport - Brookpark by IHG

Free daily self-service breakfast
Exterior
Lobby sitting area
Standard Room, 2 Queen Beds
Indoor pool, open 7:00 AM to 11:00 PM, pool loungers

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
16330 Snow Rd, Brook Park, OH, 44142
  • Place, Kaiser Permanete Medical Center
    ‪5 min walk‬
  • Place, AMF Brookgate Lanes
    ‪13 min walk‬
  • Place, North Park Care Center
    ‪18 min walk‬
  • Airport, Cleveland, OH (CLE-Hopkins Intl.)
    ‪4 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Communications, Accessible Tub)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible (Communications, Accessible Tub)

8.8 out of 10
Excellent
(6 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications, Roll-In Shower)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible (Communications, Roll-In Shower)

  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Hair dryer, towels, soap, shampoo

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(57 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

7.8 out of 10
Good
(30 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Hair dryer, towels, soap, shampoo

Standard Room

8.0 out of 10
Very good
(1 review)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Suite, 1 Bedroom

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 4
  • 1 Single Bed and 1 Double Sofa Bed

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Lobby
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  • Pool
  • Breakfast included
  • Free airport shuttle
  • Parking included
4.0 out of 5, Very good, 1,177 reviews
The price is €75
includes taxes & fees
12 Feb - 13 Feb
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About this property

Holiday Inn Express Cleveland Airport - Brookpark by IHG

Hotel with an indoor pool, in the vicinity of West Side Market
This smoke-free hotel features an indoor pool, a 24-hour fitness center, and a 24-hour business center. Free self-serve breakfast, free WiFi in public areas, and a free airport shuttle are also provided. Additionally, coffee/tea in a common area, a business center, and conference space are onsite. Housekeeping is available on request.
Holiday Inn Express Cleveland Airport - Brookpark by IHG offers 89 air-conditioned accommodations with safes and complimentary newspapers. 45-inch LCD televisions come with satellite channels. Refrigerators, microwaves, and coffee/tea makers are provided.

This Brook Park hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 18 years old are not allowed in the swimming pool or fitness facility.

The free breakfast at Holiday Inn Express Cleveland Airport - Brookpark by IHG gets high marks from our customers. During your stay, you'll be close to MetroHealth Parma Medical Center. Enjoy features like free WiFi in public areas and a free roundtrip airport shuttle, plus an indoor pool.
  • Free self-serve breakfast served daily
  • Free WiFi
  • Take a swim in the indoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and a 24-hour business center
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the breakfast and the helpful staff
  • 14 minutes by car from Progressive Field and 14 minutes from West Side Market
  • Free airport shuttle service
Holiday Inn Express Cleveland Airport - Brookpark by IHG offers its guests a children's pool, an indoor pool, and a 24-hour fitness center. WiFi and wired Internet are free in public spaces. A 24-hour business center and 3 meeting rooms are available. Free breakfast is served daily. Event space at this hotel measures 768 square feet (71 square meters) and includes conference space. A roundtrip airport shuttle is free (available on request). A vending machine, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Holiday Inn Express Cleveland Airport - Brookpark by IHG.

This Brook Park hotel is smoke free.

Guests are served free self-serve breakfast on weekdays from 6 AM to 9:30 AM and on weekends from 6 AM to 10 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free return airport shuttle from 5:00 AM to 10:00 PM at scheduled times and on request
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free self-serve breakfast available 6 AM to 9:30 AM on weekdays and 6 AM to 10 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Children's pool
  • Indoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • 768 square feet of conference space

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Low-height bed
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 45-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1:30 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from December 21 2025 to February 28 2026 (dates subject to change):
  • One of the swimming pools
The property will be renovating from December 21 2025 to February 28 2026 (completion date subject to change). The following areas are affected:
  • One of the swimming pools
During renovations, the hotel will make every effort to minimize noise and disturbance.
The following facilities are closed on Monday, Tuesday, Thursday, Saturday, and Sunday:
  • Indoor pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per accommodation, per stay
  • Administrative fee: USD 1 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Holiday Inn Express Cleveland Airport - Brookpark by IHG offers transfers from the airport. Please contact the property at the number on the booking confirmation on arrival with your arrival details. Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 11:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Alcohol isn't served at Holiday Inn Express Cleveland Airport - Brookpark by IHG.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Cleveland Airport Brookpark Hotel Brook Park
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Holiday Inn Express Cleveland Airport Brookpark by IHG
Holiday Inn Express Cleveland Airport Brookpark an IHG Hotel
Holiday Inn Express Cleveland Airport - Brookpark by IHG Hotel

Holiday Inn Express Cleveland Airport - Brookpark by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 532 out of 1003 reviews
Rating 8 - Good. 247 out of 1003 reviews
Rating 6 - Okay. 96 out of 1003 reviews
Rating 4 - Poor. 46 out of 1003 reviews
Rating 2 - Terrible. 82 out of 1003 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Staceye

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly and the customer service was excellent.
Stayed 2 nights in Oct 2025

8/10 Good

Stephen

Good place
Stayed 1 night in Oct 2025

6/10 Okay

Zachary

Business traveller
Liked: Cleanliness, property conditions & facilities
Room was clean and bed was comfortable, but the pool was closed and the staff member that checked me in was VERY pushy about their rewards club even though i told him i was not interested after flying all night and needing to sleep.
Stayed 4 nights in Oct 2025

8/10 Good

David

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Oct 2025

8/10 Good

Todd

Liked: Cleanliness
Lady at the front desk was GREAT 😊 THANK YOU!!!
Stayed 2 nights in Oct 2025

6/10 Okay

Cirstin, Benwood

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was phenomenal! We were only there a couple of hours while we waited for a flight but the check in staff was funny, helpful and so pleasant.
Stayed 1 night in Oct 2025

2/10 Terrible

Yarra

Stayed 1 night in Oct 2025

10/10 Excellent

Kelly

Stayed 1 night in Oct 2025

10/10 Excellent

Marilyn St

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking close to the door
Stayed 1 night in Oct 2025

10/10 Excellent

Joss

Stayed 1 night in Oct 2025

10/10 Excellent

George, baltimore

Stayed 1 night in Oct 2025

10/10 Excellent

Darlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel and would stay again anytime.
Stayed 1 night in Oct 2025

8/10 Good

Deborah

Liked: Cleanliness, staff & service
When I wentI to my room, the people across the hall were being very noisy and arguing and loud music. I requested a different room and the staff was very accommodating. I did find the $200 damage deposit to be excessive and was not pleased with that.
Stayed 1 night in Oct 2025

8/10 Good

Edward, Medford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic airport-area hotel we used for short stay tied to nearby (and soon-to-close) I-X convention center event. Room itself was better than expected. Few dining options on foot (what you would expect from such an area); free breakfast was a plus, but with a basic menu. Shuttle service to both IX and Cleveland-Hopkins worked well, with some delay for a mid-morning arrival at CLE the only glitch. Good enough choice for a short stay in the airport area as long as you understand the limitations.
Stayed 2 nights in Oct 2025

10/10 Excellent

Sameria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very clean, easy check in, staff was friendly and helpful!
Stayed 1 night in Oct 2025

2/10 Terrible

Cody

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service

Used towels and sheets! Rude staff at desk!

We checked in after a long drive and when we went into our room, it had not been cleaned since the last guest. The beds were slept in and there were towels on the counter and floor of the bathroom and washcloths in the shower. We called the front desk and they said they didn't have any other rooms that would fit us and that there was only one employee so he couldn't leave the front desk. We had to go down to the desk and get towels, sheets, and blankets. Then we had to make our beds and change the covers and put the dirty stuff in the hallway. The staff was not helpful or apologetic the next day. They said they could not refund us anything because we booked through a third party. I contacted hotels.com and they contacted the hotel. Then eventually they said that they could do anything either. They gave us a voucher in the hotel.com account, but not enough to make it right. The pool was also closed. We saw in reviews that it might be so we called and they told us it was fixed. Then when we arrived they told us we were lying or called the wrong place because "everyone who works here knows it is closed". Hard to believe when they can't even clean a room or own up to there mistakes. Sloppy management and a poor way to run a business!
Stayed 2 nights in Oct 2025

10/10 Excellent

Nancy

Stayed 1 night in Oct 2025

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the friendly & helpful reception staff, the clean, comfortable, and quiet room, and the delicious breakfast options!
Stayed 1 night in Oct 2025

8/10 Good

ALAN, SARASOTA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast choices and the new coffee dispensers are excellent
Stayed 2 nights in Sep 2025

2/10 Terrible

KENT

Poor customer service. I called to tell them I was going to be one day late arrival on my reservation and they assured me it was OK. When I arrive they had me as a “no-show” and claimed to have no record of my calling, even though there was the record of my having added an additional day with a separate reservation by them. That’s basically calling me a liar and would they not uphold their lack of taking good notes on their end and took zero responsibility. I lost any credits I had from and had to rebook a new stay with them. I will never stay here again and they really missed out on what would have been one nights grace at a slightly lower rate because I will be traveling to Cleveland often now. The price of customer service and essentially telling me I was lying to them because they did a poor job in their own record keeping was completely uncalled for. At least I get to vote with my wallet and take what’s probably thousands of dollars over the next 18 months and spend it on better service elsewhere
Stayed 2 nights in Sep 2025

2/10 Terrible

Sammi

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Stayed 1 night in Sep 2025

10/10 Excellent

Natalie, Alpharetta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Sep 2025