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Holiday Inn Express & Suites Cleveland West - Westlake by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Cleveland West - Westlake by IHG

Indoor pool
Exterior
Free daily buffet breakfast
In-room safe, desk, iron/ironing board, free cots/infant beds
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
30500 Clemens Road, Westlake, OH, 44145
  • Place, Crocker Park
    ‪16 min walk‬
  • Place, Regal Crocker Park
    ‪2 min drive‬
  • Place, Cleveland Clinic
    ‪31 min drive‬
  • Airport, Cleveland, OH (CLE-Hopkins Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Room

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room

9.0 out of 10
Wonderful
(6 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed (LEISURE)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed (LEISURE)

9.6 out of 10
Exceptional
(32 reviews)
  • Garden view
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (HEARING)

In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible (HEARING)

8.8 out of 10
Excellent
(6 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (HEARING)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Accessible (HEARING)

9.8 out of 10
Exceptional
(6 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 2 Queen Beds

8.6 out of 10
Excellent
(20 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(4 reviews)
  • 74 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Hearing)

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 2 Queen Beds, Accessible (Hearing)

8.0 out of 10
Very good
(3 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible (Hearing)

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)
  • 74 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(26 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(11 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

About this property

Holiday Inn Express & Suites Cleveland West - Westlake by IHG

Along with an indoor pool, this smoke-free hotel has a fitness center and a business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Holiday Inn Express & Suites Cleveland West - Westlake by IHG offers 91 accommodations with safes and complimentary newspapers. 42-inch flat-screen televisions come with premium satellite channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the fitness facility without adult supervision. Guests under 18 years old are not allowed in the hot tub.

Our customers tell us they can't get enough of the helpful staff at Holiday Inn Express & Suites Cleveland West - Westlake by IHG. During your stay, you'll be within walking distance of Crocker Park. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and a business center
  • Onsite recreation includes a gym
  • Just a 4-minute drive from Lake Erie and a few minutes from Crocker Park
Holiday Inn Express & Suites Cleveland West - Westlake by IHG offers its guests an indoor pool and a fitness center. WiFi is free in public spaces. You'll find a business center on site. Free breakfast is available daily. A vending machine, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Holiday Inn Express & Suites Cleveland West - Westlake by IHG. Free self parking is available.

This Westlake hotel is smoke free.

Guests are served free buffet breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • No plastic drinking straws
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Cleveland West Westlake Hotel
Holiday Inn Express Cleveland West Westlake
Holiday Inn Express Cleveland West Westlake Hotel
Holiday Inn Express Cleveland West Westlake
Hotel Holiday Inn Express & Suites Cleveland West - Westlake
Holiday Inn Express & Suites Cleveland West - Westlake Westlake
Holiday Inn Express Suites Cleveland West Westlake
Holiday Inn Express Cleveland
Holiday Inn Express Cleveland Hotel
Holiday Inn Express Suites Cleveland West Westlake
Holiday Inn Express Suites Cleveland West Westlake by IHG
Holiday Inn Express Suites Cleveland West Westlake an IHG Hotel

Holiday Inn Express & Suites Cleveland West - Westlake by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 692 out of 997 reviews
Rating 8 - Good. 189 out of 997 reviews
Rating 6 - Okay. 52 out of 997 reviews
Rating 4 - Poor. 28 out of 997 reviews
Rating 2 - Terrible. 36 out of 997 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Mahmud, Staten Island

Stayed 2 nights in Dec 2025

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff amazing room clean and comfy
Stayed 2 nights in Dec 2025

10/10 Excellent

Jeannette

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Easy check in, wonderful stuff, wonderful rooms. Will stay there again!
Stayed 1 night in Dec 2025

10/10 Excellent

Kathleen

Front desk staff was so helpful especially Amy! Thank you!!
Stayed 1 night in Dec 2025

10/10 Excellent

frank

Liked: Cleanliness, property conditions & facilities
Clean organized breakfast was great very friendly staff highly recommend
Stayed 2 nights in Dec 2025

10/10 Excellent

Crystal

Stayed 1 night in Dec 2025

10/10 Excellent

Patricia

Stayed 4 nights in Dec 2025

6/10 Okay

Amy

Stayed 1 night in Dec 2025

10/10 Excellent

Bethany

Liked: Cleanliness, amenities, property conditions & facilities
Clean, quiet, friendly
Stayed 1 night in Dec 2025

6/10 Okay

Brian

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed there many times. Seams to have maybe gone down hill a bit. Stains in my room, broken hot tub, not enough towels in room.
Stayed 1 night in Nov 2025

10/10 Excellent

Donald Alan

Liked: Cleanliness
Room nice and clean thank you butt need hot tub back
Stayed 1 night in Nov 2025

6/10 Okay

Kristen

Travelled with family, Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The first bedroom I was in had feces on the wall- I asked for a refund I was refused- I was switched to a much cleaner room. I took photos of the fecel matter
Stayed 5 nights in Nov 2025

10/10 Excellent

Robert, Robbinsville

Stayed 1 night in Nov 2025

6/10 Okay

Mario

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were very courteous and hotel was in great shape. What upset us that despite requesting our room to be cleaned, all they did was put in fresh towels.
Stayed 2 nights in Nov 2025

6/10 Okay

Mitchell

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
One of the lights was burnt out in the bathroom and one of the blackout curtains was broken. Other than that, everything was satisfactory in the room. The staff was unable to print me an itemized receipt upon checking out; I am still working with them to try and get it. There was some sort of issue with their system. The hot tub was out of service unfortunately. They were able to give me a late checkout which was very much appreciated. They had complimentary hot cider in the lobby (since it was Fall), which was a fun touch! Breakfast was average but good (scrambled eggs, sausage, bacon, potatoes, muffins, bagels, cereal, etc.). Their coffee machines and tea selection was nice.
Stayed 5 nights in Oct 2025

6/10 Okay

Vincent

Stayed 1 night in Oct 2025

4/10 Poor

Vincent

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The staff was exceptional. Breakfast items were slow to be replaced. The change in the pillows and mattresses are very disappointing since it is one of the reasons we consistently stay at Holiday Inn Express, for these reasons we will start exploring other options. In addition it seems that everytime we stay at this particular location the spa is closed so all the amenities are not avaliable during our stays. One last item, the new coffee machines are terrible.
Stayed 2 nights in Oct 2025

10/10 Excellent

Joseph

Liked: Amenities
It was a lovely room very neat, orderly clean the staff is hospitable very nice people and efficient.
Stayed 3 nights in Oct 2025

8/10 Good

Regina

Liked: Cleanliness, amenities, property conditions & facilities
The staff were extremely friendly.
Stayed 3 nights in Oct 2025

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came in from Jersey to see my mother for her 90th birthday at Gazhorn facility in Avon. Your facility was a perfect location and see family in the area..
Stayed 2 nights in Oct 2025

8/10 Good

Matt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good , the staff was friendly , the room was clean ,the beds were really hard . I always enjoy the continental breakfast but the pancake machine was broken and it didn’t have as many choices as far as fruit , yogurt , muffins . It was pretty bare and we were there pretty early .
Stayed 1 night in Oct 2025

10/10 Excellent

Lindsey

Stayed 1 night in Oct 2025

2/10 Terrible

Carol

Stayed 3 nights in Oct 2025

8/10 Good

Carol

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff made us feel very welcome. They were all very kind and respectful
Stayed 1 night in Oct 2025

10/10 Excellent

Marco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very professional, parking safe, overall Hotel clean, and good variety food for breakfast.
Stayed 2 nights in Oct 2025