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Grand Hotel Italia

5.0 star property

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Photo gallery for Grand Hotel Italia

Indoor pool, outdoor pool
Property preview
Terrace/patio
Junior Room, 1 King Bed, City View
Daily buffet breakfast (RON 75 per person)

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Spa
  • Parking available
  • Pet-friendly
  • Room service

Explore the area

View in a map
Str. Vasile Conta Nr.2, Cluj-Napoca, 400478
  • Place, Babes-Bolyai University
    ‪3 min drive‬
  • Place, The Oncology Institute "Prof. Dr. Ion Chiricuta" Cluj-Napoca
    ‪3 min drive‬
  • Place, Centrul Medico-Chirurgical Interservisan
    ‪4 min drive‬
  • Airport, Cluj-Napoca (CLJ)
    ‪12 min drive‬

Room options

View all photos for Classic Single Room

Minibar, in-room safe, desk, soundproofing

Classic Single Room

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Deluxe Double Room

32-inch LCD TV with satellite channels, TV

Deluxe Double Room

8.0 out of 10
Very good
(1 review)
  • 33 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Classic Double Room

Minibar, in-room safe, desk, soundproofing

Classic Double Room

9.8 out of 10
Exceptional
(7 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Single Room

32-inch LCD TV with satellite channels, TV

Deluxe Single Room

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Junior Room, 1 King Bed, City View

Junior Room, 1 King Bed, City View

Junior Room, 1 King Bed, City View

  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

Grand Hotel Italia

Luxury hotel with a full-service spa and a fitness center
A full-service spa, an indoor pool, and an outdoor pool are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a restaurant, a fitness center, and a bar/lounge.
Grand Hotel Italia offers 187 air-conditioned accommodations with minibars and laptop-compatible safes. 32-inch LCD televisions come with satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and bidets.

This Cluj-Napoca hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

During your stay at Grand Hotel Italia, you'll be within walking distance of Hungarian Reformed Church. Free WiFi in public areas, a full-service spa, and an indoor pool are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the indoor and outdoor pools
  • Treat yourself with a visit to the full-service spa
  • Services include dry cleaning/laundry, luggage storage, and wedding services
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Just a 3-minute drive from National Theatre and a few minutes from Palace of Justice
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee
Grand Hotel Italia offers its guests a full-service spa, an indoor pool, and an outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. A fitness center, a sauna, and a terrace are also featured at the luxury Grand Hotel Italia. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 5-star Cluj-Napoca hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:30 AM.
Grand Hotel Italia has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (RON 10 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: RON 75 for adults and RON 75 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Cot (surcharge)
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 10 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 2 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: RON 40 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 7 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 1 year old and younger stay free when using existing bedding.
  • Cribs (infant beds) are available for RON 10.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately RON 75 for adults and RON 75 for children
  • Airport shuttle fee: RON 83.70
  • Airport shuttle fee per child: RON 83.70
  • Self parking fee: RON 10 per day
  • Pet fee: RON 40 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: RON 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Grand Hotel Italia offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 3 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Grand Hotel Italia Cluj-Napoca
Grand Italia Cluj-Napoca
Grand Hotel Italia Cluj County/Cluj-Napoca, Romania
Grand Hotel Italia Cluj County/Cluj-Napoca
Grand Hotel Italia Hotel
Grand Hotel Italia Cluj-Napoca
Grand Hotel Italia Hotel Cluj-Napoca

Grand Hotel Italia Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 151 out of 220 reviews
Rating 8 - Good. 46 out of 220 reviews
Rating 6 - Okay. 13 out of 220 reviews
Rating 4 - Poor. 8 out of 220 reviews
Rating 2 - Terrible. 2 out of 220 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Tobias

Liked: Staff & service, property conditions & facilities, room comfort

Formal and nice, recommend overall.

I stayed for three nights, and the room was cleaned twice. However, the cleaning mainly consisted of making the bed and replacing towels. On my first night, I had takeout pizza, and the box with leftovers remained on the table for my entire stay. I’m not sure why it wasn’t simply removed. The wristband system for the pool and swimming area felt a bit unnecessary—more convenient access for hotel guests would have been preferable. That said, the pool itself was nice, and the bar was a great addition. Overall, the customer service felt rather formal and lacked a personal touch. For example, I was scolded for not wearing a shirt in the lobby after leaving the pool, and takeout food could only be eaten in the room. While I understand these are standard rules, a more flexible approach that considers the environment would have been appreciated. Breakfast, however, was very good overall All in all, 7/10
Stayed 3 nights in Sep 2025

10/10 Excellent

Mohamad Issa, Amman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a nice hotel and friendly staff
Stayed 1 night in Aug 2025

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

shaull

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, good service, safe and convenient, good location easy parking
Stayed 1 night in May 2025

10/10 Excellent

Gizella

Liked: Cleanliness, staff & service, property conditions & facilities
We are coming to this hotel every year for our vacation. Great place, rooms are nice , spacious and clean. Breakfast amazing, delicious large area to accommodate everyone. Staff is professional and kind. Plus the have a pool area . Thank you for everything. I will recommend this hotel to all my friends
Stayed 2 nights in Sep 2024

6/10 Okay

radu, portland

Stayed 2 nights in Sep 2024

4/10 Poor

Travis

Liked: Staff & service
3 star hotel.. AC didn’t work in Sept, their central system is either set for heat or cold, but not having the option for both.. there was zero warning and we had to find out the hard way tossing and turning thinking the AC was running when it was in fact the heater, finally calling Hotel technician at 4 AM to tell us and although the Display showed the AC was working when it wasn’t. Also note the hotel is old and a bit rundown, the floor was a little dirty as well. No espresso or Nescafé machine, only packaged Insta coffee and hot water. Food in the restaurant was average. Very disappointing overall.
Stayed 1 night in Sep 2024

6/10 Okay

radu, portland

Travelled with partner
Liked: Cleanliness, property conditions & facilities
10 years ago it was a great property, a real jewel. Now the lack of investment it shows up in a big way. We spent 3 nights at the hotel. During the last night they hosted 4 weddings, at the same time in 4 different areas. Apparently the management is trying to make a quick $, regardless of screwing up the customers that already paid for nightly accommodation. Exceptional breakfast and very accommodating staff, doing their best to make your stay as enjoyable as possible.
Stayed 1 night in Sep 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Rares, sterling heights

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean propriety, good amenities,stuff very helpful and friendly
Stayed 19 nights in Jul 2024

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel and the staff are helpful but there was a language barrier, so take a guide book :).
Stayed 1 night in Aug 2024

10/10 Excellent

Elizabeth, North Vancouver

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious and a nice breakfast was included every day. The staff were all professional and helpful. There is a lovely indoor pool and spa for an extra charge (free if you book a treatment) that was worth it. They also had a restaurant and bar service in the spa area. I would definitely go back.
Stayed 7 nights in Jul 2024

10/10 Excellent

Erzsebet

Stayed 5 nights in Jul 2024

6/10 Okay

Gazmend

Business traveller

at best a 4-star hotel

It was ok, this might have been a 5-star hotel once but today it is barely a 4-star hotel. Clean but most of the hotel is outdated. - Service: The service is ok, but not more.. - Pool: Quite a nice pool. good size of the pool, plenty of space to sit and have drink. - Gym: I visit plenty of hotels and this is by far the best gym i have seen in a hotel.
Stayed 3 nights in Jul 2024

8/10 Good

Doinel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a good hotel, great service and excellent breakfast. I recommend it.
Stayed 2 nights in Jun 2024

10/10 Excellent

Phoebe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We will be back!

When we arrived, the receptionist greeted us right away and stated that they upgraded our room. She explained everything perfectly and created an image of what our experience at the hotel could be like. We took advantage of all of her recommendations and we booked the spa for a day. Our room was spacious and had a jacuzzi tub with a separate shower. The balcony overlooked the city and hills. It was very beautiful even though it is situated in the middle of a residential area. Ubers and taxis are very affordable so we did not rent a car. We booked a couples massage and took advantage of having lunch in the cafe area of the spa. We choose this hotel specifically because we read that they renovated their spa area. They just completed the work at the end of March and they did an amazing job. All the spa areas were beautiful and we loved the shower area outside the spa that had 4 water temperatures from hot to cold (great idea!). Our only suggestion is to book a 4 hour spa slot instead of 1 day. We only used the spa for 3 hours and went to dinner so we didn't have time to end the day there and paid for more than we used. The spa is open from 12 - 9. The deep tissue massage was exactly what we needed to end our trip. We also appreciated the bedside controls for the shutters, lights and a Do not disturb button (genius). The breakfast had a great variety of healthy options and perfect for what we were looking. for, We definitely will be back again.
Breakfast buffet
Breakfast/Dining Hall
Balcony view
Stayed 1 night in May 2024

10/10 Excellent

Diana

Stayed 3 nights in May 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star hotel in an upscale neighborhood. all nice. the service in the restaurant can be better
Stayed 6 nights in Mar 2024

10/10 Excellent

CLAUDIU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything just perfect, will stay again
Stayed 1 night in Feb 2024

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great.
Stayed 2 nights in Oct 2023

10/10 Excellent

Diana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best staff ever!
Stayed 3 nights in Jul 2023

8/10 Good

Camelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding

Excellent service, large, very spacious room, comfortable bed, easy parking on premises, excellent breakfast, beautiful amenities:pool, etc, accurate description, large and spacious bathroom, balcony with beautiful views. Thanks you Hotel Grand Italia for your hospitality.
Stayed 1 night in Jun 2023

10/10 Excellent

Liliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023