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Sanctuary Resort & TreeHouse Restaurant

3.5 star property

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Photo gallery for Sanctuary Resort & TreeHouse Restaurant

Sports facility
Restaurant
Restaurant
King Spa Room
King Spa Room | Bathroom

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
250 Pacific Highway, Coffs Harbour, NSW, 2450
  • Place, Coffs Harbour Golf Club
    ‪4 min drive‬
  • Place, Coffs Harbour Jetty
    ‪8 min drive‬
  • Place, Big Banana Fun Park
    ‪9 min drive‬
  • Airport, Coffs Harbour, NSW (CFS)
    ‪6 min drive‬

Room options

View all photos for Superior Queen Room

Superior Queen Room

Superior Queen Room

8.8 out of 10
Excellent
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Twin Room, 2 Queen Beds

Superior Twin Room, 2 Queen Beds

Superior Twin Room, 2 Queen Beds

8.4 out of 10
Very good
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Superior Family Room

Superior Family Room

Superior Family Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Executive King Room

Executive King Room

Executive King Room

9.0 out of 10
Wonderful
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Family Room with Kitchen

Superior Family Room with Kitchen

Superior Family Room with Kitchen

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for King Spa Room

King Spa Room | Bathroom

King Spa Room

7.8 out of 10
Good
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Queen Room

Deluxe Queen Room

Deluxe Queen Room

8.8 out of 10
Excellent
(41 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Self Contained Apartment with separated bedroom - 4 pax

Self Contained Apartment with separated bedroom - 4 pax

Self Contained Apartment with separated bedroom - 4 pax

  • 2 bedrooms
  • Sleeps 4
  • 1 Large Single Bunk Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Self Contained Apartment with separated bedroom - 5 pax

Self Contained Apartment with separated bedroom - 5 pax

Self Contained Apartment with separated bedroom - 5 pax

  • 2 bedrooms
  • Sleeps 5
  • 1 Single Bed, 1 Queen Bed and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Self Contained Apartment with separated bedroom - 7 pax

Self Contained Apartment with separated bedroom - 7 pax

Self Contained Apartment with separated bedroom - 7 pax

  • 2 bedrooms
  • Sleeps 7
  • 2 Queen Beds and 3 Single Beds
  • Free Wi-Fi

View all photos for Family Room with separated bedroom - Garden View

Family Room with separated bedroom - Garden View

Family Room with separated bedroom - Garden View

10.0 out of 10
Exceptional
(1 review)
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Family Room

Superior Family Room

Superior Family Room

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed OR 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Studio Suite, Resort View

Blackout curtains, soundproofing, iron/ironing board, free WiFi

Deluxe Studio Suite, Resort View

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Deluxe Studio Suite, Pets allowed

Blackout curtains, soundproofing, iron/ironing board, free WiFi

Deluxe Studio Suite, Pets allowed

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

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Exterior
Pacific Bay Resort
Coffs Harbour
  • Pool
  • Hot tub
  • Spa
  • Kids’ pool
4.1 out of 5, Very good, 1,005 reviews
The price is €92
includes taxes & fees
28 Jun - 29 Jun
Pacific Bay Resort

About this property

Sanctuary Resort & TreeHouse Restaurant

An outdoor pool, a restaurant, and a bar/lounge are available at this smoke-free motel. Free WiFi in public areas and free self parking are also provided. Other amenities include a sauna, an outdoor tennis court, and conference space.
Sanctuary Resort & TreeHouse Restaurant offers 40 air-conditioned accommodations with hair dryers and irons/ironing boards. Rooms open to patios. Flat-screen televisions come with cable channels.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court, a waterslide, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Sanctuary Resort & TreeHouse Restaurant. During your stay, you'll be within walking distance of Coffs Harbour Health Campus. You'll find features like free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi (speed: 25+ Mbps)
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Splash around at the waterslide or swim in the outdoor pool
  • Amenities include 2 meeting rooms, conference space, and laundry facilities
  • Onsite recreation includes an outdoor tennis court, a sauna, and basketball
  • 13 minutes by foot from Coffs Harbour Health Campus and a 3-minute drive from Coffs Central
Sanctuary Resort & TreeHouse Restaurant offers its guests a children's pool, an outdoor pool, an outdoor tennis court, and a waterslide. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this motel measures 2347 square feet (218 square meters) and includes conference space. A sauna, a terrace, and barbecue grills are also featured at the family-friendly Sanctuary Resort & TreeHouse Restaurant. Self parking is free.

This 3.5-star Coffs Harbour motel is smoke free.

Sanctuary Resort & TreeHouse Restaurant has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Table tennis
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • Fenced pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms
  • Waterslide

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 2,347 square feet of conference space

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • No lift

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 8:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Christmas Day and New Year's Day:
  • Bar/lounge
  • Dining venue(s)

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30.0 per stay.
  • Cribs (infant beds) are available for AUD 15.0 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 15.0 per stay
  • Rollaway bed fee: AUD 30.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk at this property is open daily from 8:00 AM - 8:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 7:30 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Australis Sanctuary
Australis Sanctuary Coffs Harbour
Australis Sanctuary Resort
Australis Sanctuary Resort Coffs Harbour
Coffs Harbour Sanctuary Resort
Coffs Harbour Sanctuary
Coffs Harbour Sanctuary Resort Motel
Coffs Harbour Sanctuary Resort Coffs Harbour
Coffs Harbour Sanctuary Resort Motel Coffs Harbour

Sanctuary Resort & TreeHouse Restaurant Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 289 out of 1001 reviews
Rating 8 - Good. 354 out of 1001 reviews
Rating 6 - Okay. 205 out of 1001 reviews
Rating 4 - Poor. 100 out of 1001 reviews
Rating 2 - Terrible. 53 out of 1001 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Dimuth Priyadarshana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff, easy parking, and great air conditioning. Very comfortable stay! Would come again.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Waleska

Liked: Cleanliness, amenities, property conditions & facilities
Staff is so friendly and the amenities were great.
Nice day at the pool
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, amenities
Clean room lovely hot shower and quiet lovely motel favourite of ours
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained property, rooms are clean and easily accessible. Front of house staff are amazing in checkout, breakfast buffet was outstanding and location is brilliant.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Clean and tidy rooms. Very comfy. Super friendly staff
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Felicity

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Kathy was very helpful. Amazing price and comfortable bed.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Annemie

Liked: Cleanliness, staff & service, amenities
Lovely pool with BBQ area and comfortable room. The facilities are a bit dated but it looks like they are doing some work on it.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Kelly

Liked: Cleanliness, amenities, property conditions & facilities
Staff were amazingly helpful, especially Cathy on front desk. A comfortable clean place to stay.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Trevor

Liked: Cleanliness, staff & service, amenities
A nice big space, excellent bed. Restaurant on site. Pool is great, no traffic noise from the busy highway nearby
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, amenities
The room was clean, spacious and fully equipped; the receptionist professional, friendly and helpful, the gardens beautiful with enormous trees to shield the highway noise.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Lily

Liked: Cleanliness, amenities, property conditions & facilities
The room was spacious and clean. Staff were very friendly.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Sukhontip

Liked: Cleanliness, staff & service, amenities
Room got everything we need.
Stayed 1 night in Jan 2026
Verified

2/10 Terrible

Kristy

Disliked: Amenities, property conditions & facilities
The “resort” was not properly advertised at all. Advertised as the “sanctuary resort “ but actually being a terribly run down “motor inn” is unacceptable
Stayed 2 nights in Mar 2026
Verified

6/10 Okay

kelli-Jo

Liked: Cleanliness, staff & service
Spa was a great size as was the room.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Saffie

Liked: Property conditions & facilities
what a quirky little motel!!! my room was upgraded upon arrival which was a lovely surprise! my room was clean, staff were friendly & the bed was comfy. A super fun, quiet, quaint, retro motel! i wish i had more time to try the pool and sauna!!
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Andrew

Liked: Amenities
Disliked: Cleanliness
The staff were excellent, location was great and meals from Restraunt were superb. Room was well appointed but the bed was extremely uncomfortable the bathroom was clean and well laid out. Sadly the carpet was stained in several places and buckled in one area. Amenities include a beautifulpool area and a tennis court.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

sharna

Liked: Cleanliness
Clean room for a quick stop over. Bed was surprising comfortable. Staff friendly and fast check in process. Although we didn’t use the pool area, looks clean and lots of families there enjoying their afternoon.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Dora

Liked: Cleanliness, amenities
Nice clean and close to everything
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Christine

Liked: Cleanliness, property conditions & facilities
The staff were great, very helpful. The rooms were clean and the supplies well stocked. The instant coffee provided in the room was moccona, so that was a great relief after a very long day of travel. The room was quiet and all amenities worked. The pool area looked great, sadly didn’t have time to enjoy it. Highly recommend.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Sophie

Liked: Cleanliness, property conditions & facilities
Lovely
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

william

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are nice, cosy and modern, had dinner in there bistro, was very enjoyable.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Matt

Liked: Cleanliness, property conditions & facilities
The room size was enormous and the window was as wide as the room. It was different but we loved it. It was on the quiet side of the resort away from the kids in the pool 👍👍
Stayed 1 night in Jan 2026
Verified

8/10 Good

John

Liked: Cleanliness, staff & service, amenities
Good room and easy access. Quiet, considering it is close to the busy highway. Plenty of space!
Stayed 1 night in Dec 2025
Verified

8/10 Good

Wes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although parts of the motel were a little dated overall, the staff were exceedingly friendly and helpful and made our stay great. The room was clean and well-furnished and had lovely garden views.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was sparkling clean. Well cared for. Plenty of space. two small tables were very convenient. The balcony setting was excellent. I was very impressed with this accommodation. I will definitely stay there again.
Stayed 1 night in Jan 2026