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CityClass Hotel am Heumarkt

3.5 star property

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Photo gallery for CityClass Hotel am Heumarkt

Sauna
Reception
Hypo-allergenic bedding, minibar, in-room safe, desk
Superior Double Room
Lobby sitting area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
Auf dem Rothenberg 7 - 9, Cologne, NW, 50667
  • Place, Old Market
    ‪1 min walk‬
  • Place, Cologne Cathedral
    ‪7 min walk‬
  • Place, Musical Dome
    ‪9 min walk‬
  • Airport, Cologne (CGN-Cologne - Bonn)
    ‪18 min drive‬

Room options

View all photos for Comfort Single Room

Comfort Single Room

Comfort Single Room

9.6 out of 10
Exceptional
(7 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Comfort Double Room

Comfort Double Room

Comfort Double Room

8.8 out of 10
Excellent
(23 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Comfort Twin Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Comfort Twin Room

8.4 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Single Room

Superior Single Room

Superior Single Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Double Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Double Room

9.8 out of 10
Exceptional
(14 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Family Room

Family Room

Family Room

8.6 out of 10
Excellent
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Comfort Double Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Comfort Double Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Comfort Single Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Comfort Single Room

  • Sleeps 1
  • Free Wi-Fi

View all photos for Comfort Twin Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Comfort Twin Room

  • Sleeps 2
  • Free Wi-Fi

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About this property

CityClass Hotel am Heumarkt

A restaurant, a bar/lounge, and a sauna are available at this smoke-free hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area, a meeting room, and dry cleaning are onsite.
CityClass Hotel am Heumarkt offers 53 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at CityClass Hotel am Heumarkt. During your stay, you're just a quick walk from Chocolate Museum. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a steam room and a sauna
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • Within a 10-minute walk of Cologne Philharmonic and Museum Ludwig
  • Pets welcome for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A sauna, multilingual staff, and tour/ticket assistance are also featured at CityClass Hotel am Heumarkt.

This 3.5-star Cologne hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.
Onsite venue - This bistro specializes in Italian cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Dom Lounge - Onsite bar. Open 24 hours.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 19.20 per day); discounts available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; EUR 18.90 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Dom Lounge

Things to do

  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Accessibility

  • Lift

More

  • 4 floors
  • Comprehensive food waste policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Locally-owned and organised tours and activities
  • No plastic drinking straws
  • Non-plastic drinking straws available
  • Renewable energy used
  • Smoking not allowed
  • Some LED lighting used
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Energy-saving switches used
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 19 per pet, per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • An effective city/local tax rate of 5.35 percent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 18.90 per person
  • Nearby parking fee: EUR 19.20 per day (492 ft away)
  • Pet fee: EUR 19 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Google Pay and Apple Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
Front desk staff will greet guests on arrival at the property.
Property Registration Number HRB 35646, Auf dem Rothenberg 7-9, 50667 Köln, DE212247083, +49(0)221/92054-0, CM CityClass Hotelbetriebs GmbH
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 star Superior and is displayed on this page as 3.5 stars.

Property is also known as

Cityclass Caprice Am Dom
Cityclass Caprice Am Dom Cologne
Cityclass Hotel Caprice Am Dom
Cityclass Hotel Caprice Am Dom Cologne
Cityclass Hotel Cologne
Cityclass Am Heumarkt Cologne
CityClass Hotel Caprice am Dom
CityClass Hotel am Heumarkt Hotel
CityClass Hotel am Heumarkt Cologne
CityClass Hotel am Heumarkt Hotel Cologne

CityClass Hotel am Heumarkt Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 307 out of 624 reviews
Rating 8 - Good. 222 out of 624 reviews
Rating 6 - Okay. 59 out of 624 reviews
Rating 4 - Poor. 26 out of 624 reviews
Rating 2 - Terrible. 10 out of 624 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Everyone was very friendly and helpful. Room was clean, beds were comfortable.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

MOYRA Christine

Liked: Cleanliness, amenities, property conditions & facilities
Clean, helpful staff, very good breakfast
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities
The room was always clean and fresh the all staff were friendly polite
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities
Front desk was very warm and welcoming.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Victor

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless. Staff was courteous and offered great customer service, especially the very friendly manager. Definitely will stay there again the next time. Location is right in the center of Old Town, walkable to many distractions and street malls in Köln. It was an memorable stay. Thank you CityClass am Heumarkt.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, comfortable bed, good location
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and a great location.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Mary

Liked: Cleanliness, amenities, property conditions & facilities
Easy checkin , clean room ! In heart of Christmas markets and nearby shopping and restaurants! Parking garage close by but limited as visited in Christmas market season !
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Clarence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great!
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Cornela

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel in the heart of cologne. Very clean and modern. We will definitely stay here again.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel! The staff were knowledgeable and very nice. Highly recommend True Beans coffee around the corner and Pinocchio Pizza for late night food.
Stayed 5 nights in Sep 2025
Verified

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location! Our room was comfortable and clean and we enjoyed our stay very much. I would definitely recommend!
Stayed 3 nights in Aug 2025
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant hotel, located in a quiet and slightly hidden square. An easy walk from the cathedral and main station
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!!!
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High quality building and decor, great location and very reasonable price. Recommended!
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Riley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and location was perfect!
Stayed 2 nights in Jun 2022
Verified

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic hotel

From first arriving, the staff made us feel very welcome. The hotel is off a busy street in a courtyard, it was amazing how quiet it was just turning up the alley. The room was clean and comfortable. We would stay again!
Stayed 3 nights in Jul 2025
Verified

4/10 Poor

Tomoyo

The hotel was clean and located at the convinced location, it was also facing the courtyard where all the dumpsters were so I could mells the trash.
Stayed 1 night in Aug 2025
Verified

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for our Gig on the Rhine. Close to the attractions we wanted to see.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location. Clean hotel. Would stay again!
Stayed 1 night in Feb 2025
Verified

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, hidden entrance.

Very hard to find as it was off of a square behind the buildings. The location was great, close to restaurants and markets. The room was nice, staff was helpful.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service
During our short stay the elevator was not working and yet there was no offer to help with luggage. Otherwise the staff was wonderful and the location was wonderful in the room was wonderful.
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Terence John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable hotel ideally located with friendly efficient staff, nice rooms and good breakfast.
Verified

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Nice modern hotel in great location
Stayed 3 nights in Jul 2023
Verified

10/10 Excellent

Masashi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Friendly gentleman at the reception. Would stay here again.
Stayed 1 night in Jul 2025