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CityClass Hotel am Heumarkt

3.5 star property

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Photo gallery for CityClass Hotel am Heumarkt

Sauna
Hypo-allergenic bedding, minibar, in-room safe, desk
Daily buffet breakfast (EUR 18.90 per person)
Reception
Lobby sitting area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services

Explore the area

View in a map
Auf dem Rothenberg 7 - 9, Cologne, NW, 50667
  • Place, Chocolate Museum
    ‪7 min walk‬
  • Place, Cologne Cathedral
    ‪7 min walk‬
  • Place, Musical Dome
    ‪9 min walk‬
  • Airport, Cologne (CGN-Cologne - Bonn)
    ‪19 min drive‬

Room options

View all photos for Comfort Single Room

Comfort Single Room

Comfort Single Room

9.4 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Comfort Double Room

Comfort Double Room

Comfort Double Room

8.8 out of 10
Excellent
(22 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Twin Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Comfort Twin Room

8.4 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Single Room

Superior Single Room

Superior Single Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Double Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Double Room

9.8 out of 10
Exceptional
(12 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Family Room

Family Room

Family Room

8.4 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Comfort Double Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Comfort Double Room

  • Sleeps 2

View all photos for Comfort Single Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Comfort Single Room

  • Sleeps 1

View all photos for Comfort Twin Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Comfort Twin Room

  • Sleeps 2

View all photos for Family Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Family Room

  • Sleeps 4

View all photos for Superior Double Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Double Room

  • Sleeps 3

View all photos for Superior Single Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Single Room

  • Sleeps 1

View all photos for Superior Twin Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Twin Room

  • Sleeps 3

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About this property

CityClass Hotel am Heumarkt

Hotel with a restaurant, 6-minute walk to Cologne Philharmonic
A restaurant, a bar/lounge, and a sauna are available at this smoke-free hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area, a meeting room, and dry cleaning are onsite.
CityClass Hotel am Heumarkt offers 53 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at CityClass Hotel am Heumarkt. During your stay, you're just a quick walk from Hay Market. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a steam room and a sauna
  • Guests have great things to say about the overall condition of the property and the helpful staff
  • Within a 10-minute walk of Cologne Philharmonic and Museum Ludwig
  • Pets welcome for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A sauna, multilingual staff, and tour/ticket assistance are also featured at CityClass Hotel am Heumarkt.

This 3.5-star Cologne hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.
Onsite venue - This bistro specializes in Italian cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Dom Lounge - Onsite bar. Open 24 hours.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 19.20 per day); discounts available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; EUR 18.90 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Dom Lounge

Things to do

  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Accessibility

  • Lift

More

  • 100% renewable energy
  • 4 floors
  • At least 80% lighting from LEDs
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Locally-owned and organised tours and activities
  • No plastic drinking straws
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between June 11 and June 17.

Access methods

Staffed front desk

Pets

  • Pets: EUR 19 per pet, per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • An effective city/local tax rate of 5.35 percent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 18.90 per person
  • Nearby parking fee: EUR 19.20 per day (492 ft away)
  • Pet fee: EUR 19 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Google Pay and Apple Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
Front desk staff will greet guests on arrival at the property.
Property Registration Number HRB 35646, Auf dem Rothenberg 7-9, 50667 Köln, DE212247083, +49(0)221/92054-0, CM CityClass Hotelbetriebs GmbH
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 star Superior and is displayed on this page as 3.5 stars.

Property is also known as

Cityclass Caprice Am Dom
Cityclass Caprice Am Dom Cologne
Cityclass Hotel Caprice Am Dom
Cityclass Hotel Caprice Am Dom Cologne
Cityclass Hotel Cologne
Cityclass Am Heumarkt Cologne
CityClass Hotel Caprice am Dom
CityClass Hotel am Heumarkt Hotel
CityClass Hotel am Heumarkt Cologne
CityClass Hotel am Heumarkt Hotel Cologne

CityClass Hotel am Heumarkt Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 290 out of 596 reviews
Rating 8 - Good. 213 out of 596 reviews
Rating 6 - Okay. 58 out of 596 reviews
Rating 4 - Poor. 25 out of 596 reviews
Rating 2 - Terrible. 10 out of 596 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

colin

Business traveller
Liked: Cleanliness, staff & service, amenities
All good other than the bar service layevnoght. Having to wake the staff for another beers isnt acceptable
Stayed 1 night in Oct 2025

8/10 Good

Farhad

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything perfect except not accessible for strollers
Stayed 4 nights in Oct 2025

10/10 Excellent

Nataliya

Stayed 1 night in Oct 2025

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, comfortable bed, good location
Stayed 1 night in Sep 2025

10/10 Excellent

Cornela

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel in the heart of cologne. Very clean and modern. We will definitely stay here again.
Stayed 1 night in Sep 2025

10/10 Excellent

Ronald, Fort Wayne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tv didn’t work most of the time, great location
Stayed 5 nights in Sep 2025

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel! The staff were knowledgeable and very nice. Highly recommend True Beans coffee around the corner and Pinocchio Pizza for late night food.
Stayed 5 nights in Sep 2025

4/10 Poor

Tomoyo

Travelled with family
The hotel was clean and located at the convinced location, it was also facing the courtyard where all the dumpsters were so I could mells the trash.
Stayed 1 night in Aug 2025

4/10 Poor

Sergio

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioning was known to be broken in room and we were still put there. Moved to another room after first night. Expensive for the size and quality of room.
Stayed 2 nights in Aug 2025

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location! Our room was comfortable and clean and we enjoyed our stay very much. I would definitely recommend!
Stayed 3 nights in Aug 2025

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!!!
Stayed 1 night in Jul 2025

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic hotel

From first arriving, the staff made us feel very welcome. The hotel is off a busy street in a courtyard, it was amazing how quiet it was just turning up the alley. The room was clean and comfortable. We would stay again!
Stayed 3 nights in Jul 2025

10/10 Excellent

Masashi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Friendly gentleman at the reception. Would stay here again.
Stayed 1 night in Jul 2025

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, hidden entrance.

Very hard to find as it was off of a square behind the buildings. The location was great, close to restaurants and markets. The room was nice, staff was helpful.
Stayed 1 night in Jul 2025

10/10 Excellent

Glenn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant hotel, located in a quiet and slightly hidden square. An easy walk from the cathedral and main station
Stayed 1 night in Jul 2025

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High quality building and decor, great location and very reasonable price. Recommended!
Stayed 1 night in Jul 2025

10/10 Excellent

Kyle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Prasad

Stayed 1 night in Jul 2025

4/10 Poor

Dina

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I rarely ever write bad reviews; however, in this case I feel that it is warranted. First the good points, the staff, specifically Kibert, Adda and Sara were all wonderful and if it were not for them , our stay would have been worse. So thank you to all of you for your excellent customer service. The hotel is walking distance to the Plaza which is full of restaurants and bustle. A short walking distance from the Rhine River This hotel is quaint and has a nice breakfast and rooms are cute. The bad staff, unfortunately, their beds are terrible, like sleeping on a bed when you were 15 years old. We switched rooms and the bed problem was worse! The air conditioning does not stay on especially at night and it gets really hot. The internet also turns off in the middle of the night so if you listen to music , birds, etc, that can pose a problem. In the shower you have shampoo, conditioner and body all in one so I was not able to untangle my as they did not have conditioner. Their T.V. Has no English channels except BBC. They did offers movies and their HDMI connection did not work. When I spoke the manager about all this, he was pretty non chalante about the whole thing! We were travelling to Cologne for a trade show for business and stayed 6 days and had no sleep for 6 stays. No compensation , no discounts no nothing for The hotel to compensate our terrible stay. Would I stay at CityClass Hotel again, Never!
Stayed 6 nights in Jun 2025

10/10 Excellent

Stacie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The family quad room had 3 separate sleeping areas and a/c. It was close to everything. The room was clean and modern. It had a hot pot, tea, insta coffee, mugs, wine glasses, and a mini fridge.
Stayed 1 night in Jun 2025

10/10 Excellent

Clarence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great!
Stayed 3 nights in May 2025

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for our Gig on the Rhine. Close to the attractions we wanted to see.
Stayed 3 nights in May 2025

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and a great location.
Stayed 1 night in Jun 2025

6/10 Okay

LEONARD

Travelled with family
Liked: Staff & service
Hard to find.
Stayed 2 nights in Apr 2025