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Best Western Hilliard Inn & Suites

2.5 star property

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Photo gallery for Best Western Hilliard Inn & Suites

Lobby
Exterior
Property amenity
Pillow-top beds, desk, laptop workspace, iron/ironing board
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
3831 Park Mill Run Drive, Hilliard, OH, 43026
  • Place, Aquatic Adventures Ohio
    ‪11 min walk‬
  • Place, Mount Carmel Hilliard
    ‪2 min drive‬
  • Place, KSM Clinic
    ‪3 min drive‬
  • Airport, Columbus, OH (CMH-John Glenn Columbus Intl.)
    ‪22 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

Pillow-top beds, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

9.0 out of 10
Wonderful
(2 reviews)
  • 31 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed)

Pillow-top beds, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed)

9.0 out of 10
Wonderful
(7 reviews)
  • 31 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Pillow-top beds, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.6 out of 10
Exceptional
(17 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.6 out of 10
Exceptional
(16 reviews)
  • Sleeps 6
  • 2 Queen Beds

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About this property

Best Western Hilliard Inn & Suites

Hotel in Hilliard with free breakfast and a fitness center
Along with an indoor pool, this hotel has a fitness center and a 24-hour business center. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, a meeting room, and dry cleaning are onsite.
Best Western Hilliard Inn & Suites offers 60 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Beds feature pillowtop mattresses. LED televisions come with premium digital channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations with hydromassage showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
The free breakfast at Best Western Hilliard Inn & Suites gets good marks from our customers. During your stay, you'll be close to The Mall at Tuttle Crossing. Free WiFi in public areas, free self parking, and an indoor pool are available.
  • Free full breakfast served daily
  • Free WiFi and wired Internet
  • Free self parking
  • Take a swim in the indoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and a 24-hour business center
  • Onsite recreation includes a gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • 10 minutes by car from Ohio State University and 14 minutes from Greater Columbus Convention Center
Best Western Hilliard Inn & Suites offers its guests an indoor pool and a fitness center. WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and a meeting room. Free breakfast is served daily. The business-friendly Best Western Hilliard Inn & Suites also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Self parking is free.
Guests are served free full breakfast daily from 6:30 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:30 AM to 9:00 AM

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hilliard Suites Hotel
Hilliard & Suites Hilliard
Best Western Hilliard Inn & Suites Hotel
Best Western Hilliard Inn & Suites Hilliard
Best Western Hilliard Inn & Suites Hotel Hilliard

Best Western Hilliard Inn & Suites Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 636 out of 1000 reviews
Rating 8 - Good. 255 out of 1000 reviews
Rating 6 - Okay. 63 out of 1000 reviews
Rating 4 - Poor. 18 out of 1000 reviews
Rating 2 - Terrible. 28 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Dominic

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Karmela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean with pleasant staff.

Room was very clean and nothing was extremely old, updated in last few years. P.m. and a.m. staff was very friendly and helpful. Hotel was good enough for my brief stay and area was vibrant. Only issue was the construction right next door that started at 6:30 A.M. Thin walls...on all sides! Would definitely stay again if needed. My Queen room had a microwave, refrigerator, and sofabed.
Stayed 1 night in Sep 2025

6/10 Okay

Kristen

Travelled with partner
Liked: Cleanliness, staff & service
Property was maintained, but is showing it's age. Staff still doing a good job with what yhey have.
Stayed 4 nights in Sep 2025

10/10 Excellent

DEBRA

Liked: Cleanliness, staff & service, property conditions & facilities
The property was great. Our room was very nice and clean. I liked being able to sit on a sofa. It was a great price for the room. The morning breakfast was great. The only thing I didn't like was seeing postings at the breakfast area and in the elevator on how we can scan a QR code to give tips. I find that distasteful. I have never seen that before in any hotel.
Stayed 3 nights in Sep 2025

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk staff Jai and Chris were super.
Stayed 1 night in Sep 2025

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Pillows and slow elevator.
Stayed 3 nights in Sep 2025

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, property conditions & facilities
Pillows could use upgrade. Elevator is extremely slow. But hey, it works!
Stayed 4 nights in Sep 2025

6/10 Okay

Jonathan

Travelled with family
Disliked: Staff & service

Water pressure

Poor water pressure and no hot water for showers
Stayed 2 nights in Sep 2025

8/10 Good

Analisa

Travelled with family
Liked: Cleanliness, staff & service, amenities
The elevator was very slow to open and was somewhat concerning but worked well while we were there. There is only 2 floors, nothing nearby in walking distance except a Dave and Busters. There is an indoor pool that we did not use, but seemed ok. Breakfast provided in the morning and what you would except. Nothing fancy or super great, but decent to get you going and included. I will also say the beds were pretty comfortable and the room was spacious.
Stayed 2 nights in Aug 2025

8/10 Good

Mohamed

Stayed 6 nights in Aug 2025

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Clean and quiet rooms. Well lit parking lot. Plentiful breakfast. Safe location in the heart of commerce. Plenty of good restaurants within walking distance.
Stayed 1 night in Aug 2025

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Allyse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for the Ohio State game for the weekend. It was a wonderful day. Great breakfast wonderful staff. The property was very clean and the room was extremely spacious. Definitely will stay here again when in town.
Stayed 2 nights in Aug 2025

6/10 Okay

Marilyn

Travelled with family
Liked: Cleanliness
Not impressed like I have been with other Best Westerns. Hardwood floors in rooms mean you can hear the people in the next room walking around. Front desk understaffed. Pillows not good.
Stayed 3 nights in Aug 2025

8/10 Good

Robert

Stayed 1 night in Aug 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Everything great, except the smell of the room which you get used to after being in it.
Stayed 1 night in Aug 2025

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service

Moldy air conditioner

Well run hotel with friendly staff but moldy smell in room from air conditioning
Stayed 1 night in Aug 2025

8/10 Good

Ahmed

Stayed 1 night in Aug 2025

8/10 Good

Arun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Charles

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
The room had a weird smell and the pool looked a murky so we didn’t swim
Stayed 3 nights in Aug 2025

10/10 Excellent

Jennifer

Stayed 1 night in Aug 2025

2/10 Terrible

Evan

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was very dirty.
Stayed 1 night in Aug 2025

8/10 Good

Anna

Nice and clean property
Stayed 1 night in Aug 2025

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was delicious. Check-in was easy and fast. Staff was friendly and helpful.
Stayed 1 night in Aug 2025

8/10 Good

Maya

Stayed 1 night in Aug 2025