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Best Western Hilliard Inn & Suites

2.5 star property

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Photo gallery for Best Western Hilliard Inn & Suites

A Best Western hotel with a brick facade, a covered entrance, and a parking lot.
A modern kitchen with stainless steel appliances, a refrigerator, and a coffee machine.
A modern lobby with seating areas, a flat-screen TV, and a fireplace.
A hotel room with a brown leather sofa, a wooden coffee table, a single bed with white bedding, a desk with a chair, and a TV.
A hotel lobby with seating, a reception desk, a refrigerator, and a television.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
3831 Park Mill Run Drive, Hilliard, OH, 43026
  • Place, The Mall at Tuttle Crossing
    ‪3 min drive‬
  • Place, Coffman Park
    ‪5 min drive‬
  • Place, Bridge Park
    ‪7 min drive‬
  • Airport, Columbus, OH (CMH-John Glenn Columbus Intl.)
    ‪23 min drive‬

Room options

View all photos for 1 King Bed, Non-Smoking, Microwave And Refrigerator

A hotel room with a bed, a sofa, a desk, and a chair.

1 King Bed, Non-Smoking, Microwave And Refrigerator

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite-2 Queen Beds, Non-Smoking, Sofabed

A hotel room with a sofa, a bed, a desk, and a chair.

Suite-2 Queen Beds, Non-Smoking, Sofabed

  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

A hotel room with a bed, a sofa, a desk, and a chair.

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

9.0 out of 10
Wonderful
(4 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed)

A hotel room with a large bed, a desk, a chair, and a nightstand with a lamp.

Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed)

9.0 out of 10
Wonderful
(7 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a large bed, a bedside table with a lamp, a window with curtains, and an air conditioning unit.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

A hotel room with a bed, a desk, a chair, a sofa, and a painting on the wall.

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.4 out of 10
Exceptional
(29 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a large bed, a bedside table with a lamp, a window with curtains, and an air conditioning unit.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

A hotel room with two beds, a nightstand with a lamp, and a large window with curtains.

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.2 out of 10
Wonderful
(27 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free Wi-Fi

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About this property

Best Western Hilliard Inn & Suites

Along with an indoor pool, this hotel has a fitness center and a 24-hour business center. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, a meeting room, and dry cleaning are onsite.
Best Western Hilliard Inn & Suites offers 60 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Beds feature pillowtop mattresses. LED televisions come with premium digital channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations with hydromassage showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
The free breakfast at Best Western Hilliard Inn & Suites gets good marks from our customers. During your stay, you'll be close to Heritage Golf Club. Free WiFi in public areas, free self parking, and an indoor pool are available.
  • Free full breakfast served daily
  • Free WiFi and wired Internet
  • Free self parking
  • Take a swim in the indoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and a 24-hour business center
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 10 minutes by car from Ohio State University and 13 minutes from Ohio Stadium
Best Western Hilliard Inn & Suites offers its guests an indoor pool and a fitness center. WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and a meeting room. Free breakfast is served daily. The business-friendly Best Western Hilliard Inn & Suites also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Self parking is free.
Guests are served free full breakfast daily from 6:30 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:30 AM to 9:00 AM

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hilliard Suites Hotel
Hilliard & Suites Hilliard
Best Western Hilliard Inn & Suites Hotel
Best Western Hilliard Inn & Suites Hilliard
Best Western Hilliard Inn & Suites Hotel Hilliard

Best Western Hilliard Inn & Suites Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 630 out of 1002 reviews
Rating 8 - Good. 249 out of 1002 reviews
Rating 6 - Okay. 70 out of 1002 reviews
Rating 4 - Poor. 23 out of 1002 reviews
Rating 2 - Terrible. 30 out of 1002 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff, breakfast was fresh, pool was great!
Stayed 1 night in Mar 2026
Verified

8/10 Good

Debbie

Liked: Cleanliness, amenities, property conditions & facilities
Clean , convenient to family, friendly staff, great location
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly. Room was large and clean. Breakfast was great, with lots of options.
Stayed 1 night in Apr 2026
Verified

8/10 Good

donna

Yes decent breakfast would try to get it early though we went at 830am and the were running low Staff accommodating
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities
The room was very clean, staff was very nice
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great! The room was clean and great size. Pool was fun and clean! Breakfast was also very clean and tasted great!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Medhaned

Liked: Cleanliness, amenities, property conditions & facilities
Staff, Location, Breakfast and price
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ac good, parking safe.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

colleen

Customer service was excellent
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Nice desk workers and good hot breakfast
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

krista

Liked: Cleanliness, amenities, property conditions & facilities
Totally spotless hotel and rooms. Really enjoyable
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities
Everything was great, friendly staff breakfast was good
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Kassaundra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!! Clean and as described!
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Heidi

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room, staff was friendly and helpful, wonderful continental breakfast
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice spacious rooms, and they have a good breakfast.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities
Room was clean, check in was quick and Easy breakfast was decent
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities
Great hotel and value. Chris the manager offers exceptional and welcoming service.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly, breakfast was great and the room was clean.
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay ! Awesome breakfast and nice staff!
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay..
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Tami

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable Clean
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast and staff really care about the guests.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Derick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very nice, clean, comfortable, firm, the room was remarkable pleasing for our anniversary night stay. They have everything they advertised above and beyond. The morrow in bathroom so cool with led light button and defrost. Very peaceful and attractive aroma in the air. We will be staying with Best Western for all stays.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Kristie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rates, clean, and delicious breakfasts
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Adam

Liked: Cleanliness, amenities, property conditions & facilities
All good. No complaints. Liked staying here.
Stayed 1 night in Feb 2026