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Comfort Suites Columbus West - Hilliard

2.5 star property

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Photo gallery for Comfort Suites Columbus West - Hilliard

Lobby
Reception
Exterior
Suite, 1 King Bed, Non Smoking
Free daily on-the-go breakfast

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
5547 Keim Cir, Columbus, OH, 43228
  • Place, Anthony Thomas Chocolates
    ‪4 min drive‬
  • Place, Hollywood Casino
    ‪5 min drive‬
  • Place, Spindler Dog Park
    ‪6 min drive‬
  • Airport, Columbus, OH (CMH-John Glenn Columbus Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, down duvets, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(17 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

8.4 out of 10
Very good
(12 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, down duvets, desk, laptop workspace

Room, 2 Queen Beds, Accessible, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, down duvets, desk, laptop workspace

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(32 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 2 Queen Beds, Non Smoking

Premium bedding, down duvets, desk, laptop workspace

Suite, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(34 reviews)
  • 28 sq m
  • Sleeps 5
  • 2 Queen Beds
  • Free Wi-Fi

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About this property

Comfort Suites Columbus West - Hilliard

This hotel features an indoor pool, a fitness center, and coffee/tea in a common area. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, dry cleaning, and laundry facilities.
Comfort Suites Columbus West - Hilliard offers 71 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature down comforters and premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Our customers tell us they can't get enough of the helpful staff at Comfort Suites Columbus West - Hilliard. During your stay, you'll be close to Spindler Dog Park. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and a business center
  • Onsite recreation includes a gym
  • Guests speak favorably about the overall condition of the property and the clean accommodations
  • 10 minutes by car from Greater Columbus Convention Center and 12 minutes from Ohio State University
Comfort Suites Columbus West - Hilliard offers its guests an indoor pool and a fitness center. WiFi is free in public spaces. There's an onsite business center. Free breakfast is available daily. The business-friendly Comfort Suites Columbus West - Hilliard also features a vending machine, coffee/tea in a common area, and complimentary newspapers in the lobby. Self parking is free.
Guests are served free on-the-go breakfast daily from 6:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu
  • Premium bedding
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Suites Columbus West

Comfort Suites Hotel Columbus West

Comfort Suites Columbus West Hilliard Hotel

Comfort Suites Columbus West - Hilliard Hotel

Comfort Suites Columbus West Hilliard

Comfort Suites Hilliard

Comfort Suites Columbus West - Hilliard Columbus

Comfort Suites Columbus West - Hilliard Hotel Columbus

Comfort Suites Columbus West - Hilliard Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 472 out of 1001 reviews
Rating 8 - Good. 329 out of 1001 reviews
Rating 6 - Okay. 132 out of 1001 reviews
Rating 4 - Poor. 36 out of 1001 reviews
Rating 2 - Terrible. 32 out of 1001 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 1 night in Feb 2026

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Clean, staff very nice.
Stayed 1 night in Oct 2025

8/10 Good

Katie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, staff was VERY nice. Breakfast was full and ready for guest. This was our second time staying at this location and will definitely book again in the future.
Stayed 1 night in Jan 2026

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, amenities
Easy check-in & nice breakfast
Stayed 1 night in Jan 2026

2/10 Terrible

TIAHNA

Stayed 1 night in Jan 2026

6/10 Okay

Paige

Liked: Cleanliness, staff & service
Staff was nice. Building needs updated. Most outlets didn’t work but we made do. Pool was closed.
Stayed 2 nights in Jan 2026

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2026

4/10 Poor

Kimberlee

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Pool was not open and ice machines down and no wear did they say anything was down
Stayed 3 nights in Jan 2026

8/10 Good

Thomas, Grand Rapids

It was OK. The receptionist was welcoming and helfpful.
Stayed 1 night in Jan 2026

8/10 Good

Stephanie

Stayed 1 night in Jan 2026

10/10 Excellent

Sandra

Stayed 1 night in Dec 2025

8/10 Good

Jill

Stayed 1 night in Dec 2025

8/10 Good

Joseph

Stayed 1 night in Dec 2025

8/10 Good

michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was sparse cream curdled in coffee
Stayed 1 night in Dec 2025

8/10 Good

Kristen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I were in town for one night to go to GalaxyCon Columbus. This was one of the best-reviewed hotels nearby. I'm glad it's the one I chose. I had a good feeling as soon as we pulled into the parking lot. It was well-lit and surrounded by businesses; we were right across the street from a car dealership that was also well-lit. The front desk employees were accommodating; didn't even charge me for a bottle of water I needed for the gym. It was so easy having the elevator right by the front desk: easy access to the front desk, breakfast, the gym, and the exit. The room was comfy and spacious. I didn't mind the sink being outside the bathroom, but it did leave a small amount of space whenever the bathroom door was open. We had to leave it closed all the time. Our room was also close to the elevator. The gym smelled a little musty, but it allowed me a serviceable workout to help wake up. Breakfast was excellent! If we decide to spend another weekend in Columbus, we'll definitely look at this one again.
Stayed 1 night in Dec 2025

10/10 Excellent

randy

Liked: Cleanliness, amenities, property conditions & facilities
Nice room
Stayed 1 night in Dec 2025

10/10 Excellent

Jiaheng, Los Angeles

Stayed 1 night in Dec 2025

10/10 Excellent

Carl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, good service
Stayed 2 nights in Sep 2025

10/10 Excellent

Bobby

Stayed 1 night in Nov 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and comfortable. Staff was helpful and friendly. The pool was cold and needs to be heated up.
Stayed 1 night in Nov 2025

10/10 Excellent

Lionid

Stayed 1 night in Nov 2025

2/10 Terrible

Sahara

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service
The lady at the front desk was really nasty and disrespectful to me
Stayed 1 night in Nov 2025

6/10 Okay

lynn

Stayed 1 night in Nov 2025

8/10 Good

Jennifer

Stayed 1 night in Nov 2025

6/10 Okay

Sean, Highland Hts

The is no direct line from the room to the front counter. I had to go downstairs to schedule an alarm call; however, more importantly, it’s incredibly dangerous not to be able to contact the front desk directly
Stayed 1 night in Nov 2025