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Best Western Heritage Inn

2.5 star property

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Photo gallery for Best Western Heritage Inn

Desk, laptop workspace, blackout curtains, iron/ironing board
Outdoor pool, pool loungers
Standard Room, 1 King Bed, Non Smoking, Jetted Tub
Exterior
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
4600 Clayton Rd, Concord, CA, 94521
  • Place, Newhall Community Park
    ‪3 min walk‬
  • Place, Markham Regional Arboretum
    ‪3 min drive‬
  • Place, Concord Pavilion
    ‪7 min drive‬
  • Airport, Concord, CA (CCR-Buchanan Field)
    ‪13 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

8.2 out of 10
Very good
(69 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator

Standard Room, 2 Queen Beds, Accessible, Refrigerator

Standard Room, 2 Queen Beds, Accessible, Refrigerator

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator

Standard Room, 1 King Bed, Accessible, Refrigerator

Standard Room, 1 King Bed, Accessible, Refrigerator

9.4 out of 10
Exceptional
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Pet Friendly)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Pet Friendly)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator (Pet Friendly)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator (Pet Friendly)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Jetted Tub

Standard Room, 2 Queen Beds, Non Smoking, Jetted Tub

Standard Room, 2 Queen Beds, Non Smoking, Jetted Tub

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Heritage Inn

This hotel features an outdoor pool, a fitness center, and coffee/tea in a common area. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and a 24-hour front desk are onsite.
Best Western Heritage Inn offers 128 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Concord hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Best Western Heritage Inn. During your stay, you're just a quick walk from Newhall Community Park. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free full breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the outdoor pool
  • Amenities include a front-desk safe, a business center, and a meeting room
  • Onsite recreation includes a gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • 6 minutes by foot from Newhall Community Park and a 3-minute drive from Markham Regional Arboretum
  • Cats and dogs welcome for a fee (restrictions apply)
Best Western Heritage Inn offers its guests an outdoor pool and a fitness center. Public spaces have free WiFi. A business center and a meeting room are available. Free breakfast is served daily. Event space at this hotel measures 2900 square feet (269 square meters) and includes conference space. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Best Western Heritage Inn. Self parking is free.

Smoking is allowed in designated areas at this Concord hotel.

Guests are served free full breakfast daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2,900 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (91 centimetre high)
  • Hand-held showerhead
  • Pool hoist on site
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (86 centimetre high)

More

  • 1 building
  • 2 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per accommodation, per day, plus a deposit of USD 150.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 150.00 per stay
  • Pet fee: USD 30 per accommodation, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Plus Heritage Concord
Best Western Plus Heritage Inn Concord
Best Western Heritage Inn Concord
Best Western Heritage Concord
Best Western Heritage Concord
Best Western Heritage Inn Hotel
Best Western Heritage Inn Concord
Best Western Heritage Inn Hotel Concord

Best Western Heritage Inn Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 402 out of 1001 reviews
Rating 8 - Good. 276 out of 1001 reviews
Rating 6 - Okay. 154 out of 1001 reviews
Rating 4 - Poor. 74 out of 1001 reviews
Rating 2 - Terrible. 95 out of 1001 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

6/10 Okay

Jade

Stayed 1 night in Nov 2025

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities
The staff, the room and the breakfast is always really great
Stayed 3 nights in Dec 2025

2/10 Terrible

Ozra, Hicksville

Disliked: Cleanliness, amenities, property conditions & facilities
Disgusting hotel. Fake ratings. Hotel is dirty. The pictures must have been taken when they first built the hotel or from somewhere else. Bedding all smelled disgusting. Had 2 rooms and both rooms in the same condition. We only checked in because we arrived at 2 in the morning and had no other option at that time. We checked out the following morning at 8 am and left. We refused to return and were not refunded our money for the remainder of the stay even though the hotel was not in a condition for people to sleep in.
Stayed 3 nights in Dec 2025

10/10 Excellent

silbiano

Stayed 1 night in Dec 2025

10/10 Excellent

silbiano

Stayed 1 night in Dec 2025

10/10 Excellent

Carol

Stayed 2 nights in Dec 2025

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was very clean, staff was very friendly. Nice breakfast. My Family had a great stay. Conveniently located. We get rooms here for family when they come into town and always a good experience!
Stayed 2 nights in Dec 2025

10/10 Excellent

Rafael

Stayed 1 night in Dec 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place To Stay the room was so beautiful , i will be staying here again .
Stayed 1 night in Dec 2025

10/10 Excellent

Edward

Liked: Cleanliness, amenities, property conditions & facilities
Room was awesome........................................
Stayed 2 nights in Nov 2025

10/10 Excellent

Luis

Stayed 1 night in Nov 2025

10/10 Excellent

Omar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and spacious room, kind staff, good breakfast
Stayed 2 nights in Nov 2025

10/10 Excellent

david

Stayed 1 night in Nov 2025

10/10 Excellent

silbiano

Stayed 1 night in Nov 2025

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room was clean,staff was great,only problem was I could not get the t.v. to work. That was fine cause didn't have time to watch anything.
Stayed 1 night in Nov 2025

10/10 Excellent

xiaohong

Stayed 3 nights in Nov 2025

6/10 Okay

Amanda

Stayed 2 nights in Nov 2025

10/10 Excellent

Ramona

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean. Friendly staff.
Stayed 3 nights in Nov 2025

6/10 Okay

Amber

Our stay wasn’t over the top nor was it horrible. It was OK. Definitely a one night stop place. I wouldn’t stay any longer than that sketchy people in the parking lot lotta roadwork going on and it was loud hard to sleep.
Stayed 1 night in Nov 2025

8/10 Good

Barbara

Liked: Cleanliness, staff & service
Friendly, helpful stalk. I’ve regularly stayed here for years. Recent change in complementary breakfast let me to drop a star or 2 same menus every day. Poor quality oatmeal without traditional toppers, reconstituted scrambled eggs and sausage lengths. I bought breakfast next door.
Stayed 1 night in Oct 2025

10/10 Excellent

Bruce

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Courteous staff. Clean room. Great water pressure in the shower. All around good experience.
Stayed 2 nights in Nov 2025

8/10 Good

Barbara

Liked: Cleanliness, staff & service, amenities
Excellent and friendly staff, clean spacious room. Relative to past stays, the breakfast was disappointing. Poor quality oatmeal and sausage and scrambled eggs all 7 days! I ended up going out for breakfast.
Stayed 1 night in Oct 2025

10/10 Excellent

Jose

Stayed 3 nights in Oct 2025

10/10 Excellent

Ednalee

Liked: Cleanliness, amenities, property conditions & facilities
The room is clean and employees are very friendly
Stayed 1 night in Oct 2025

10/10 Excellent

Mariathe

Liked: Cleanliness, amenities, property conditions & facilities
Great staff good parking
Stayed 2 nights in Oct 2025