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Best Western Heritage Inn

2.5 star property

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Photo gallery for Best Western Heritage Inn

Desk, laptop workspace, blackout curtains, iron/ironing board
Outdoor pool, pool loungers
Exterior
Lobby
Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Parking included
  • Air-conditioning

Explore the area

View in a map
4600 Clayton Rd, Concord, CA, 94521
  • Place, Newhall Community Park
    ‪3 min walk‬
  • Place, Markham Regional Arboretum
    ‪2 min drive‬
  • Place, Concord Pavilion
    ‪6 min drive‬
  • Airport, Concord, CA (CCR-Buchanan Field)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator

Standard Room, 2 Queen Beds, Accessible, Refrigerator

Standard Room, 2 Queen Beds, Accessible, Refrigerator

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator

Standard Room, 1 King Bed, Accessible, Refrigerator

Standard Room, 1 King Bed, Accessible, Refrigerator

9.4 out of 10
Exceptional
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Pet Friendly)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Pet Friendly)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator (Pet Friendly)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator (Pet Friendly)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Jetted Tub

Standard Room, 2 Queen Beds, Non Smoking, Jetted Tub

Standard Room, 2 Queen Beds, Non Smoking, Jetted Tub

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Standard Room, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

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About this property

Best Western Heritage Inn

This hotel features an outdoor pool, a fitness center, and coffee/tea in a common area. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and a 24-hour front desk are onsite.
Best Western Heritage Inn offers 128 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Concord hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Best Western Heritage Inn. During your stay, you're just a quick walk from Newhall Community Park. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free full breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the outdoor pool
  • Amenities include a front-desk safe, a business center, and a meeting room
  • Onsite recreation includes a gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • 5 minutes by car from Concord Pavilion and 9 minutes from Six Flags Hurricane Harbor Concord
  • Cats and dogs welcome for a fee (restrictions apply)
Best Western Heritage Inn offers its guests an outdoor pool and a fitness center. Public spaces have free WiFi. A business center and a meeting room are available. Free breakfast is served daily. Event space at this hotel measures 2900 square feet (269 square meters) and includes conference space. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Best Western Heritage Inn. Self parking is free.

Smoking is allowed in designated areas at this Concord hotel.

Guests are served free full breakfast daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2,900 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (91 centimetre high)
  • Hand-held showerhead
  • Pool hoist on site
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (86 centimetre high)

More

  • 1 building
  • 2 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per accommodation, per day, plus a deposit of USD 150.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 150.00 per stay
  • Pet fee: USD 30 per accommodation, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Plus Heritage Concord
Best Western Plus Heritage Inn Concord
Best Western Heritage Inn Concord
Best Western Heritage Concord
Best Western Heritage Concord
Best Western Heritage Inn Hotel
Best Western Heritage Inn Concord
Best Western Heritage Inn Hotel Concord

Best Western Heritage Inn Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 414 out of 1002 reviews
Rating 8 - Good. 259 out of 1002 reviews
Rating 6 - Okay. 153 out of 1002 reviews
Rating 4 - Poor. 76 out of 1002 reviews
Rating 2 - Terrible. 100 out of 1002 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size room, food places are close,
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

anthonY

Liked: Cleanliness, amenities, property conditions & facilities
Consistently clean and great service. Would recommend and stay again.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities
The staff, the room and the breakfast is always really great
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Angel Mario

The room was really nice and clean
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place To Stay the room was so beautiful , i will be staying here again .
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Chris

Liked: Staff & service
Room was clean, but was only changed once during our stay and then they turned on the air conditioning to cold it was freezing on our return. Breakfast was very good. Staff was very helpful
Stayed 5 nights in Mar 2026
Verified

8/10 Good

Armando

Liked: Cleanliness, amenities, property conditions & facilities
great sleep.
Stayed 1 night in Jan 2026
Verified

4/10 Poor

patricia

Staff excellent, building
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Omar

Liked: Cleanliness, amenities, property conditions & facilities
Clean and spacious room, kind staff, good breakfast
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, amenities
Friendly staff
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Silauniu

It was great
Stayed 1 night in Feb 2026
Verified

8/10 Good

Gary

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and spacious. The shower was clean and good pressure. The breakfast was very good with a lot of options....I appreciate that when traveling. Decent place with a decent price.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities
The room was very clean, staff was very friendly. Nice breakfast. My Family had a great stay. Conveniently located. We get rooms here for family when they come into town and always a good experience!
Stayed 2 nights in Dec 2025
Verified

8/10 Good

kenneth

Liked: Cleanliness
As to be expected clean everything worked
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Mariathe

Liked: Cleanliness, amenities, property conditions & facilities
Great staff good parking
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was nice, but the TV remote did not work properly, along with there being a big burn hole in one of the bed ruffles that was really noticeable.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Ednalee

Liked: Cleanliness, amenities, property conditions & facilities
The room is clean and employees are very friendly
Stayed 1 night in Oct 2025
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was much better than expected. At a good price too. I would recommend it for everyone to experience the stay at least once.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Shanae

Liked: Cleanliness, staff & service, property conditions & facilities
It was clesn and didn’t give me the ick
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Isabella

Liked: Cleanliness, staff & service, amenities
It was an emergency check-in and they were super accommodating even though we scheduled the room at 11:56p the day of. Though there was a fir alarm at 2 am (another guest burned food), we overall loved the room and the staff)
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Aira

Clean
Stayed 1 night in Jan 2026
Verified

2/10 Terrible

TayJohn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Blood was found in the room
Stayed 1 night in Mar 2026
Verified

2/10 Terrible

Romer

Disliked: Cleanliness, amenities, property conditions & facilities
Carpet looks nasty and room smells lie someone peed pillows are no good and towels look unsanitized.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay, very close places to eat.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 2 nights in Sep 2025