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Best Western Heritage Inn

2.5 star property

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Photo gallery for Best Western Heritage Inn

Outdoor pool, pool loungers
Standard Room, 1 King Bed, Non Smoking, Jetted Tub
Standard Room, 2 Queen Beds, Accessible, Refrigerator
Lobby
Breakfast area

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet-friendly
  • Gym
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
4600 Clayton Rd, Concord, CA, 94521
  • Place, Concord Pavilion
    ‪6 min drive‬
  • Place, Six Flags Hurricane Harbor Concord
    ‪8 min drive‬
  • Place, Sunvalley Shopping Center
    ‪9 min drive‬
  • Airport, Concord, CA (CCR-Buchanan Field)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Jetted Tub

Standard Room, 2 Queen Beds, Non Smoking, Jetted Tub

Standard Room, 2 Queen Beds, Non Smoking, Jetted Tub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator

Standard Room, 1 King Bed, Accessible, Refrigerator

Standard Room, 1 King Bed, Accessible, Refrigerator

9.4 out of 10
Exceptional
(9 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator

Standard Room, 2 Queen Beds, Accessible, Refrigerator

Standard Room, 2 Queen Beds, Accessible, Refrigerator

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator (Pet Friendly)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator (Pet Friendly)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Pet Friendly)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Pet Friendly)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

8.2 out of 10
Very good
(69 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(68 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Heritage Inn

Hotel in Concord with a fitness center and a 24-hour front desk
This hotel features an outdoor pool, a fitness center, and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, a business center, conference space, and a 24-hour front desk are onsite.
Best Western Heritage Inn offers 128 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Concord hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Best Western Heritage Inn. During your stay, you're just a quick walk from Newhall Community Park. Features include free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi
  • Free self parking
  • Take a swim in the outdoor pool
  • Amenities include a front-desk safe, a business center, and a meeting room
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 6 minutes by foot from Newhall Community Park and a 3-minute drive from Markham Regional Arboretum
  • Cats and dogs welcome for a fee (restrictions apply)
Best Western Heritage Inn offers its guests an outdoor pool and a fitness center. Public spaces have free WiFi. A business center and a meeting room are available. Event space at this hotel measures 2900 square feet (269 square meters) and includes conference space. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Best Western Heritage Inn. Self parking is free.

Smoking is allowed in designated areas at this Concord hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2,900 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (91 centimetre high)
  • Hand-held showerhead
  • Pool hoist on site
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (86 centimetre high)

More

  • 1 building
  • 2 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per accommodation, per day, plus a deposit of USD 150.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 150.00 per stay
  • Pet fee: USD 30 per accommodation, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Plus Heritage Concord
Best Western Plus Heritage Inn Concord
Best Western Heritage Inn Concord
Best Western Heritage Concord
Best Western Heritage Concord
Best Western Heritage Inn Hotel
Best Western Heritage Inn Concord
Best Western Heritage Inn Hotel Concord

Reviews

Best Western Heritage Inn Reviews

7.6

Good

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 375 out of 1007 reviews
Rating 8 - Good. 290 out of 1007 reviews
Rating 6 - Okay. 166 out of 1007 reviews
Rating 4 - Poor. 83 out of 1007 reviews
Rating 2 - Terrible. 93 out of 1007 reviews

Reviews

10/10 Excellent

Jose Guadalupe

Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2025

8/10 Good

Antonio

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Over all good stay, no issues, wish the coffee was a bit better, wasn’t my favorite
Stayed 3 nights in Jun 2025

8/10 Good

Antoinette

Travelled with family
Stayed 3 nights in Jun 2025

8/10 Good

James

Liked: Cleanliness, amenities, property conditions & facilities
Quite nice
Stayed 2 nights in May 2025

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

2/10 Terrible

Lakshmi

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2025

6/10 Okay

Reese

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

juan

Liked: Staff & service, room comfort
Stayed 1 night in Jun 2025

2/10 Terrible

Joseph

Business traveller
Disliked: Cleanliness, property conditions & facilities
Horrible I was stranded and down to my last $170 and fully paid for a one nights sleep which at best would’ve been 4hrs in between shift but I couldn’t stay because I didn’t have the “deposit” human decency is dead
Stayed 1 night in Jun 2025

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Very pleasant, and comfortable. However the room key did not work. An employee let us into our room.
Stayed 1 night in Jun 2025

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very cordial and helpful. Impressed with how neat and clean my room was.
Stayed 1 night in Jun 2025

6/10 Okay

Araceli, Los Angeles

Travelled with family
Disliked: Amenities
The property is not clean. I guess management should hire more staff to keep up in making sure the place is clean.
Stayed 2 nights in Apr 2025

2/10 Terrible

Rochelle, auburn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far the worst hotel experience I’ve ever had. When we arrived, the ceiling in our room was bubbling from water damage and actively leaking. The entire place reeked of mold. We immediately requested a refund but were told we had to wait until Monday to speak with the manager because no one else could authorize it. Since it was the weekend, we were stuck. We were offered another room, but it was somehow even worse—it had bed bugs. We didn’t end up staying at all because of how unsafe and unsanitary the entire property was. The rooms were filthy, clearly not mopped or cleaned, and the grounds were full of cockroaches, raccoons, and other pests. There were also signs of illicit activity on the premises, which added to the feeling of being completely unsafe. This place should be shut down. It’s a health and safety hazard. Save your money and stay somewhere else. This hotel is not fit for anyone.
Stayed 2 nights in May 2025

10/10 Excellent

Jeffrey

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and most accommodating very quite and spacious
Stayed 1 night in May 2025

8/10 Good

Valeria

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in May 2025

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was to far from the activity we came for.
Stayed 2 nights in May 2025

6/10 Okay

Simmie

Disliked: Staff & service
Stayed 3 nights in May 2025

8/10 Good

kunle

Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet stay
Stayed 4 nights in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Cedric, Atascadero

Goid
Stayed 1 night in Apr 2025

10/10 Excellent

Monica

Stayed 1 night in May 2025

10/10 Excellent

Sheilah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

James and Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

jasmine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasn’t a bad stay. Room was great
Stayed 2 nights in May 2025

8/10 Good

Griselda

Stayed 1 night in May 2025