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Sure Hotel by Best Western Calais Coquelles Tunnel s/ Manche

2.0 star property

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Photo gallery for Sure Hotel by Best Western Calais Coquelles Tunnel s/ Manche

Lobby
Exterior
Lobby
Daily buffet breakfast (EUR 9.90 per person)
Classic Room, 2 Single Beds, Non Smoking, Bathtub | Room amenity

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • Pet-friendly

Explore the area

View in a map
Ave Charles De Gaulle, Coquelles, Pas-de-calais, 62231
  • Place, Cité Europe
    ‪18 min walk‬
  • Place, Calais Beach
    ‪8 min drive‬
  • Place, Port of Calais
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Bathtub

Desk, free WiFi, bed sheets

Standard Room, 1 Queen Bed, Non Smoking, Bathtub

8.6 out of 10
Excellent
(61 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 2 Single Beds, Non Smoking, Bathtub

Classic Room, 2 Single Beds, Non Smoking, Bathtub

Classic Room, 2 Single Beds, Non Smoking, Bathtub

8.8 out of 10
Excellent
(20 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, Multiple Beds, Non Smoking, Bathtub

Desk, free WiFi, bed sheets

Family Room, Multiple Beds, Non Smoking, Bathtub

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Superior Room, 1 Queen Bed, Non Smoking

Desk, free WiFi, bed sheets

Superior Room, 1 Queen Bed, Non Smoking

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 Queen Bed

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About this property

Sure Hotel by Best Western Calais Coquelles Tunnel s/ Manche

Hotel in Coquelles with free parking
Along with a bar/lounge, this hotel has a conference center and a business center. Free WiFi in public areas and free self parking are also provided. Other amenities include conference space, a free grocery shopping service, and free newspapers.
Sure Hotel by Best Western Calais Coquelles Tunnel s/ Manche offers 43 accommodations with complimentary bottled water. Guests can surf the web using the complimentary wired and wireless Internet access. Bathrooms include shower/tub combinations. Housekeeping is provided daily.
Our customers tell us they can't get enough of the breakfast at Sure Hotel by Best Western Calais Coquelles Tunnel s/ Manche. During your stay, you're just a quick walk from Regional Natural Park of the Caps and Opal Marsh. You'll find features like free WiFi in public areas and free self parking, plus a bar.
  • Free WiFi and wired Internet
  • Free self parking
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include free lobby newspapers, a business center, and 2 meeting rooms
  • Guests have great things to say about the location and the clean accommodations
  • 10 minutes by car from Cap Blanc-Nez and 13 minutes from Port of Calais
  • Cats and dogs welcome for a fee
Public spaces have free WiFi and wired Internet. Business amenities include a business center and 2 meeting rooms. You can enjoy a drink at the bar/lounge. Event space at this hotel measures 161 square feet (15 square meters) and includes a conference center. The business-friendly Sure Hotel by Best Western Calais Coquelles Tunnel s/ Manche also features a terrace, complimentary newspapers in the lobby, and a complimentary grocery shopping service. Free self parking is available.
For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 9:00 AM and on weekends from 8:00 AM to 10:00 AM.
A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 9:00 AM on weekdays and 8:00 AM to 10:00 AM on weekends; EUR 9.90 for adults and EUR 6 for children
  • A bar/lounge

Conveniences

  • Free newspapers in lobby

Guest services

  • Free grocery shopping service
  • Housekeeping (daily)

Business services

  • 2 meeting rooms
  • Business centre
  • Conference centre (161 square foot of space)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Banquet hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-cm TV

Food and drink

  • Free bottled water
  • Limited room service

More

  • Desk
  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open Monday - Friday (7:00 AM - 10:00 PM) and Saturday - Sunday (8:00 AM - 10:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Reception hours are Monday-Thursday from 7 AM-10 PM, Friday from 7 AM-11 PM, Saturday from 8 AM-11 PM, Sunday and public holidays from 8 AM-10 PM.

Access methods

Staffed front desk

Pets

  • Pets: EUR 10 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 33 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.00 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 9.90 for adults and EUR 6 for children
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's front desk is open during the following times:
  • Monday - Friday: 7:00 AM - 10:00 PM
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Hôtel Kyriad Calais Coquelles
Kyriad Calais Coquelles
Kyriad Calais Sud - Coquelles Pas-De-Calais, France
Hôtel Calais Coquelles
Calais Coquelles
Hôtel de Calais Coquelles

Sure Hotel by Best Western Calais Coquelles Tunnel s/ Manche Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 329 out of 683 reviews
Rating 8 - Good. 237 out of 683 reviews
Rating 6 - Okay. 77 out of 683 reviews
Rating 4 - Poor. 28 out of 683 reviews
Rating 2 - Terrible. 12 out of 683 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly greeting, helpful advice, rooms clean and comfortable, secure parking.
Stayed 1 night in Aug 2025

6/10 Okay

Diane

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

France 25

Very clean, small room, small bathroom. Bed comfy, could have done with extra pillow. Bathroom was small, toilet too close to the bath and sink, sink was too big for the room. Bistro next door served burgers, pizza, good service, good value for money.
Stayed 1 night in Jul 2025

10/10 Excellent

Aimee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find and check in. Perfect for a pitstop would book again
Stayed 1 night in Jul 2025

6/10 Okay

Carole

Travelled with partner
Liked: Cleanliness, staff & service
Fairly basic option for being near the port. Small room and bathroom. Nice breakfast selection. Free parking.
Stayed 1 night in Jul 2025

8/10 Good

robertus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Low expectations were fulfilled, no vegan food at the hotel and restaurant next door
Stayed 1 night in Jul 2025

10/10 Excellent

vicky

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for an overnight stay after the Eurotunnel to France. Clean, small hotel with plenty of parking. Supermarket short walk away.
Stayed 1 night in Jul 2025

10/10 Excellent

necip

Stayed 1 night in Jul 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'm not a first time visitor and usually stop here on the last night of a trip to Europe before getting the channel tunnel the next day. This is a very convenient location with supermarket, restaurants, and a cheap petrol station nearby.
Stayed 1 night in Jul 2025

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Lionel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Functional and convenient.
Stayed 1 night in Jul 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not good room service

It was clean and staff friendly, but we stayed 3 night's. We had only 2 tea bags for the whole stay,2 coffee tubes, when asked for more, they never turned up. Only 1 towel was changed even though they were all on the floor after the first night of showers. They did empty the bin, and we had a toilet roll. We bought our own t bags from the shop. Very let down, really for cost.
Stayed 3 nights in Jul 2025

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely overnight stop

Very friendly and helpful owner. He accepted putting some of my food in his fridge overnight, then refunded me 1€ with £1 after realising I had paid the city tax twice. I would not have noticed and it was a tiny sum. So his honesty and integrity were very appreciated.
Stayed 1 night in Jul 2025

4/10 Poor

Robert

Liked: Staff & service
Disliked: Cleanliness, room comfort

Room 18

Awful stay as there was a buzzing noise all through the night and no staff available to report it. In the morning discovered the noise was coming from an electrical panel in the hall which was open for anyone to cause havoc if they wished. Knowing it was coming from the circuit breaker box I told the staff to call someone out, it was probably a simple circuit breaker replacement job. Turns out all the staff have known about the problem and have done nothing about it. Asked for a refund or reduction but got nothing. On top of this the room stunk, a kind of wet sweaty smell We definitely won't be staying here again
Stayed 1 night in Jul 2025

6/10 Okay

Caroline

Travelled with partner
Liked: Cleanliness, staff & service
Ok for a pre-shuttle one night stay. It's a bit tired. Park around the back as parking is a bit tight at the front. Reasonable restaurant next door.
Stayed 1 night in Jul 2025

10/10 Excellent

Rupert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Elsie

Disliked: Cleanliness
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

OK stay

We have stayed at this hotel several times, it being very convenient for the Tunnel. Unfortunately, this time on our arrival we were greeted by numerous dogs, with their owners. Not everyone appreciates dogs and we found that on this stay it was very noticeable just how many were at the hotel.
Stayed 1 night in Jun 2025

8/10 Good

paul, Matlock

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1night on a 24hr DFDS break. Room comfortable, but not particularly big. Adequate for a short stay. Breakfast was ok, nothing special, but sufficient. Nice restaurant next door for evening meal. Close to A16 and Cite de Europe shopping mall. Only issue was a small bathroom in which the shower leaked onto the floor: and irritation rather than a complaint. Would certainly consider staying again.
Stayed 1 night in Jun 2025

10/10 Excellent

J

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

O

We checked in at midnight, very easy with codes. All very clean and tidy. Very quiet. We got breakfast on the spot which was very good! Friendly staff.
Stayed 1 night in Jun 2025

6/10 Okay

anthony

Travelled with partner
Small room smaller bathroom
Stayed 1 night in Jun 2025

10/10 Excellent

Elsie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Le Shuttle, good price and friendly staff.
Stayed 1 night in Jun 2025

8/10 Good

MARTIN

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It is a clean and basic overnight stop a short distance from the tunnel Have used in three or four times in the past and will do so again in the future.
Stayed 1 night in Jun 2025

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could not get air conditioning to work s very hot
Stayed 1 night in Jun 2025

10/10 Excellent

Neil

Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff, comfortable beds and great breakfast
Stayed 1 night in Jun 2025

10/10 Excellent

Emma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have stayed here three times now to break up the journey to and from Le Mans and it never disappoints
Stayed 1 night in Jun 2025