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Mandarin Oriental Cristallo, Cortina

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A close-up of a patterned metallic surface with a repetitive design.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Via Rinaldo Menardi 42, Cortina d'Ampezzo, BL, 32043
  • Place, Cortina d'Ampezzo Ski Resort
    ‪11 min walk‬
  • Place, Faloria Cable Car
    ‪14 min walk‬
  • Place, Olympic Ice Stadium
    ‪5 min drive‬

Room options

Mountain View Junior Suite

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Mountain View Junior Suite with Balcony

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Mountain View Junior Suite with Terrace

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Mountain View Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

Deluxe Mountain View Room with Terrace

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

Cristallo Suite

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Mountain View Deluxe Suite

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Panoramic Suite with Terrace

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Two-Bedroom Deluxe Suite

  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

Three-Bedroom Panoramic Suite with Terrace

  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds
  • Free Wi-Fi

Mountain View Junior Suite with Terrace Accessible

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Two-Bedroom Cristallo Suite

  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds OR 2 King Beds
  • Free Wi-Fi

Two-Bedroom Panoramic Suite with Terrace

  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds OR 2 King Beds
  • Free Wi-Fi

Alpine View Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

Alpine View Room Accessible

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Alpine View Room

A close-up of a patterned metallic surface with a repetitive design.

Deluxe Alpine View Room

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Mountain View Duplex Suite

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Connecting Deluxe Mountain Junior Suite

  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

Family Mountain View Junior Suite

  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds OR 2 King Beds
  • Free Wi-Fi

Family Mountain Junior Suite with Balcony

  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds OR 2 King Beds
  • Free Wi-Fi

Family Mountain Junior Suite with Terrace

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed OR 2 King Beds and 1 Double Sofa Bed
  • Free Wi-Fi

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  • Pool
  • Hot tub
  • Breakfast included
  • Spa
5.0 out of 5, Exceptional, 126 reviews
The price is €394
includes taxes & fees
6 Sept - 7 Sept
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About this property

Mandarin Oriental Cristallo, Cortina

Jump on the free ski shuttle for a day on the slopes before returning to Mandarin Oriental Cristallo, Cortina for a drink at the bar/lounge and comforts including an indoor pool and a full-service spa.
Mandarin Oriental Cristallo, Cortina offers 74 accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels.

Bathrooms include shower/tub combinations with jetted bathtubs, bathrobes, slippers, and bidets. This Cortina d'Ampezzo hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool, an outdoor pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cristallo Ultimate SPA has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic and reflexology. The spa is open daily.
During your stay at Mandarin Oriental Cristallo, Cortina, you're just a quick walk from Dolomites. Features include free WiFi in public areas and a free ski shuttle, plus 3 restaurants. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Enjoy a bite to eat at Il Gazebo, a fine-dining restaurant that serves Italian cuisine
  • Valet parking and self parking available for a fee
  • Take a swim in the indoor and outdoor pools or soak in the hot tub
  • Treat yourself to massages, Ayurvedic treatments, or manicures and pedicures at Cristallo Ultimate SPA
  • Services include babysitting, a free kid's club, and dry cleaning/laundry
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Steps from Dolomites and 11 minutes by foot from Cortina d'Ampezzo Ski Resort
  • Free ski shuttle service
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the hot tub. Getting to the slopes is a breeze with this mountain hotel's complimentary ski shuttle. Mandarin Oriental Cristallo, Cortina helps provide the perfect winter holiday with ski storage and ski passes. At the end of the day, order après-ski drinks at the hotel's bar.

There are 3 restaurants on site, along with a coffee shop/café. A computer station is on site and WiFi is free in public spaces. This ski hotel also offers an indoor pool, an outdoor pool, and a complimentary children's club. For a fee, parking is available.

Il Gazebo - This fine-dining restaurant specializes in Italian cuisine. Reservations are required. Open daily.
Veranda - This restaurant specializes in Mediterranean cuisine. Reservations are required. Open daily.
La Stube 1872 - This restaurant specializes in local cuisine. Reservations are required. Open daily.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free ski shuttle
  • Parking on site (EUR 40 per night)
  • Valet parking on site (EUR 40 per night; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Il Gazebo
  • La Stube 1872
  • Veranda

Things to do

  • 9-hole adjacent golf course
  • Bicycle rentals
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Ice skating
  • Indoor pool
  • Outdoor pool
  • Playground
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room
  • TV in common areas

Family friendly

  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,615 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Ballroom
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shower/bathtub combination
  • Slippers

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 130 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 44 lbs per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 150.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 5 per person, per night, up to 5 nights. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 560 per vehicle (roundtrip)
  • Self parking fee: EUR 40 per night
  • Valet parking fee: EUR 40 per night (in/out privileges)
  • Pet fee: EUR 130 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Mandarin Oriental Cristallo, Cortina offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Cristallo Hotel
Cristallo Hotel Spa
Cristallo Hotel Spa Cortina d'Ampezzo
Cristallo Luxury Collection Resort Cortina d'Ampezzo
Cristallo Spa Cortina d'Ampezzo
Hotel Cristallo Spa
Cristallo Hotel Spa & Golf Italy
Cristallo Hotel Spa And Golf
Cristallo Luxury Collection Resort
Cristallo Luxury Collection Cortina d'Ampezzo
Cristallo Luxury Collection
Cristallo Hotel Spa Golf
Cristallo, A Collection & Spa
Cristallo, a Luxury Collection Resort & Spa Hotel
Cristallo, a Luxury Collection Resort & Spa Cortina d'Ampezzo

Mandarin Oriental Cristallo, Cortina Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 79 out of 98 reviews
Rating 8 - Good. 14 out of 98 reviews
Rating 6 - Okay. 3 out of 98 reviews
Rating 4 - Poor. 1 out of 98 reviews
Rating 2 - Terrible. 1 out of 98 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 2 nights in Jun 2022
Verified review

10/10 Excellent

Paolo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decisamente ottima per chi cerca un posto tranquillo prossimo al centro di Cortina. Ottimi il servizio e struttura dell' hotel piscina ecc.
Stayed 8 nights in Aug 2022
Verified review

10/10 Excellent

Marc-Henri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent except ridiculous parking charges

Excellent stay. Only negative is the 20 eur charge per day for outside parking!
Stayed 2 nights in May 2022
Verified review

10/10 Excellent

ainara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

True Luxury in Cortina

The Cristallo is true luxury and in a class by itself in Cortina. The location is perfect and offers stunning views of the town and the mountain. The hotel is stylish alpine with a modern take on classic decor. The rooms are spacious and well designed with comfortable bathrooms and roomy closets. Some have balconies and worth the extra money if available. Amenities are excellent including a world class spa where we had one of the best massages ever. A ski concierge manages the ski room where your skis are stored and boots and gloves are keep overnight on a warming rack. Service in the hotel is impeccable across the board and truly focused on your needs. A special recognition to Giovanni at the Concierge desk who really made our stay great. We also were fortunate to meet the very welcoming General Manager Andrea Ronchetti who mingles among the guests to personally ensure their stay is special.
Stayed 5 nights in Feb 2022
Verified review

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Hotel with Excellent Concierge Sevice

Excellent stay at this beautiful hotel. The pool and spa were a wonderful way to end the day after skiing. Most importantly the hotel staff was great, especially the concierge Giovanni who helped us with multiple restaurants bookings and transportation arrangements! Highly recommend.
Stayed 3 nights in Jan 2022
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

Nice stay, but low on value

Excellent service at a beautiful property that is well-maintained. However, rooms are outdated and somewhat small. Showers were disappointing and lacking water pressure. Concierge services were great. Location is outside town center and uphill - shuttle service is helpful and view is superb but town is not necessarily accessible by foot. Spa facilities are newer but not up to par with other five star hotels.
Stayed 3 nights in Jan 2022
Verified review

10/10 Excellent

praxedis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Eine einzigartige Ferienoase in den Dolomiten

Das Hotel Cristallo ist eines der schönsten Hotels, die es gibt. Das Personal ist sehr freundlich und zuvorkommend, das Interieur luxuriös eingerichtet und alles ist sehr sauber. Die Lage des Hotels ist grossartig - etwas erhöht - ruhig - mit Blick in die einzigartigen Dolomiten. Es ist wirklich eine Oase der Erholung. SEHR ZU EMPFEHLEN!
Stayed 1 night in Sep 2020
Verified review

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel, excellent service

We spent 3 nights here and enjoyed every aspect of the hotel. The setting is great with spectacular mountain views from the public areas, many of the rooms, and also the spacious gym, which Is a nice touch. The pool and spa areas are also very nice and service is attentive but discreet. The only area where we felt there was room for improvement was the cooked items at breakfast, which were nicely presented but came out a bit lukewarm. Overall a great stay.
Stayed 3 nights in Sep 2020
Verified review

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent séjour malgré Covid

Le personnel était à nos petits soins. Le service est top et ils font tout pour vos protéger du virus. Malgré les restrictions imposées (port du masque dans l'hôtel, pre-booking d'un slot pour la piscine) nous sommes sentis très bien et content de passer quelques jours en vacances dans cet hôtel manifique
Stayed 3 nights in Jul 2020
Verified review

10/10 Excellent

Jean-Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hôtel classe

Très bel hôtel très bon service. Je recommande.
Stayed 3 nights in Feb 2020
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Memorable hotel. Memorable holiday.

A very nice hotel indeed. Very nice views of the town and ski areas, mountains on the opposite side of the valley . We were lucky to get a room facing that direction. Good service in general. convenient shuttle service into town. Spa facilities very good , a good sized gym with modern gym facilities / equipment. I had one of the best massages i ve ever had. Just some minor points to improve: The preset room temperature slightly too warm for me; and there was leak from the bathtub. Highly Recommend.
Stayed 5 nights in Jan 2020
Verified review

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome

Wonderful historic grand hotel in one of the most beautiful spots on earth.
Stayed 3 nights in Aug 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Superb service . Great food, staff and location. Just superb. It was an amazing stay.
Stayed 1 night in Jul 2019
Verified review

8/10 Good

Pia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Måske en anelse for fornemt efter vores smag - venligheden virker bare ikke helt ægte!
Stayed 1 night in Jul 2019
Verified review

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

This is our second time staying at the Cristallo. It’s a really charming hotel, perched at the top of a hill in Cortina. The staff was super friendly (the concierge gave us some amazing recommendations for hikes and restaurants), the free breakfast in the morning was great, and the room was spacious. The only con is perhaps the shower/tub is a little small in the bathroom, but otherwise, everything was great about the hotel. We would stay there again.
Stayed 2 nights in Jul 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
What a great hotel! Views beautiful, rooms spacious and lovely, staff friendly and accommodating, not stuffy, fantastic pool, great gym, excellent breakfast (fresh squeezed orange juice!), a relaxing bar for lounging and enjoying the scenery, and a (somewhat pricy) dinner restaurant that strives for but just misses world class excellence. Watch out for the parking charges which are not prominently disclosed on the booking site we used.
Stayed 4 nights in Jun 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The town with it's surrouding mountains. The view from our room was astounding.
Stayed 2 nights in Jun 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Best of the best!
Stayed 2 nights in Jun 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were offered a nice upgrade on the arrival day which was very much appreciated. They have a nice candy bar which was a new thing for us. The service was very good and the people there are very nice and helpful. The two restaurants that were suggested for a nice supper in town were on point.
Stayed 2 nights in May 2019
Verified review

10/10 Excellent

sylvain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Excellent séjour dans ce magnifique hôtel . Tout était parfait : accueil , personnel attentionné, restauration de qualité , confort . Reviendrai sûrement une autre fois
Stayed 6 nights in May 2019
Verified review

10/10 Excellent

Laurent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabuleux

Hôtel magnifique, très grandes chambres, service incroyable, salle de sport et spa remarquable et vues extraordinaires
Stayed 7 nights in Mar 2019
Verified review

10/10 Excellent

INNA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved our stay.

Excellent hotel with excellent spa. The best in Cortina.
Stayed 5 nights in Mar 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
tutto perfetto e servizio alto livello,tutto perfetto e servizio alto livello
Stayed 5 nights in Feb 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Im Zimmer war es nachts etwas laut. Es stellte sich heraus, dass der Eisschrank Geräusche machte.! Eine 2. Tür zum Flur(Fahrstuhl) wäre auch gut gewesen Kindergeschrei.
Stayed 6 nights in Feb 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hôtel magnifique

Je recommande ce magnifique hôtel. Le service est parfait. Nous y venons chaque année.
Stayed 3 nights in Feb 2019