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Hotel Okura Macau

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Photo gallery for Hotel Okura Macau

Property entrance
65-inch LCD TV with satellite channels, TV, fireplace
Water park
Lobby
Free minibar, in-room safe, desk, laptop workspace

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free airport shuttle
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Galaxy Macau TM Resort, Ave Marginal Flor De Lotus, Cotai
  • Place, Cotai Arena
    ‪11 min walk‬
  • Place, Cotai Strip
    ‪16 min walk‬
  • Place, Venetian Macao Casino
    ‪17 min walk‬
  • Airport, Macau (MFM-Macau Intl.)
    ‪3 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Room (King)

Deluxe Room (King)

Deluxe Room (King)

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room (Twin)

Deluxe Room (Twin)

Deluxe Room (Twin)

  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Hotel Okura Macau

Guests of this beach hotel will appreciate convenient onsite amenities such as a health club and a steam room.
Hotel Okura Macau offers 488 air-conditioned accommodations with fireplaces and free minibar items. A pillow menu is available. 65-inch LCD televisions come with satellite channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, bidets, and toilets with an electronic bidet.

This Cotai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

A health club and a complimentary water park with a lazy river and waterslides are featured at the hotel. In addition to an indoor pool, other recreational amenities include a sauna and a fitness center.
Our customers tell us they can't get enough of the helpful staff at Hotel Okura Macau. During your stay, you're just a quick walk from Galaxy International Convention Center. Enjoy features like free WiFi in public areas, free self parking, and a free roundtrip airport shuttle.
  • Free WiFi and wired Internet
  • Free self parking
  • Enjoy international cuisine and pool views while dining at Terrace Restaurant
  • Japanese breakfast served daily for a fee
  • Splash around at the free water park with a lazy river or swim in the indoor pool
  • Services include a lifeguard on site, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Just a 3-minute drive from Venetian Macao Casino and a few minutes from Cotai Strip
  • Free airport, ferry terminal, and local-area shuttle service
Hotel Okura Macau offers its guests a complimentary water park, a lazy river, and a waterslide. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

A business center, meeting rooms, and limo/town car service are available. A casino, an indoor pool, and a health club are also featured at the luxury Hotel Okura Macau. A roundtrip airport shuttle at scheduled times and an area shuttle are free. Self parking is free.

Smoking is allowed in designated areas at this 5-star Cotai hotel.

For a fee, guests can enjoy Japanese breakfast daily from 7:00 AM to 10:30 AM.
Terrace Restaurant - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.
Yamazato - Overlooking the pool and garden, this fine-dining restaurant specializes in Japanese cuisine and serves lunch and dinner. Open select days.
Nagomi - This lobby lounge specializes in international cuisine and serves lunch and light fare. Happy hour is offered. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free return airport shuttle from 10:00 AM to 8:30 PM at scheduled times
  • Free area shuttle
  • Free ferry terminal shuttle
  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily Japanese breakfast available 7:00 AM to 10:30 AM for a fee: MOP 285.20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Nagomi
  • Terrace Restaurant
  • Yamazato

Things to do

  • Casino
  • Free water park
  • Health club
  • Indoor pool
  • Lazy river
  • Sauna
  • Shopping
  • Steam room
  • Waterslide

Family friendly

  • Free area shuttle
  • Free water park access
  • Indoor pool
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair-accessible parking

More

  • 1 building
  • 25 floors
  • Banquet hall
  • Built in 2011
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Pillow menu

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 65-inch LCD TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fireplace
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Passes to access the waterpark (Grand Resort Deck) are provided based on the number of paying guests per room. Additional guests must purchase day passes to access the waterpark.
According to Macau Law No. 16/2021, visitors are required to provide the incoming passenger card issued while clearing immigration. If the card could not be provided, guests are not allowed to stay.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from November 17 to April 2:
  • Water park

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MOP 1000 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for Japanese breakfast: approximately MOP 285.2 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Rooms with club lounge access include benefits for single or double occupancy. Additional charges apply if occupancy is more than 2 guests.
Guests booking a breakfast-inclusive rate plan receive breakfast for up to 2 adults (based on occupancy). Additional charges apply for children.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Okura Macau
Macau Hotel Okura
Macau Okura
Macau Okura Hotel
Okura Hotel Macau
Okura Macau
Okura Macau Hotel
Hotel Okura Macau Cotai
Okura Macau Cotai
Hotel Okura Macau Hotel
Hotel Okura Macau Cotai
Hotel Okura Macau Hotel Cotai

Hotel Okura Macau Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 668 out of 1000 reviews
Rating 8 - Good. 255 out of 1000 reviews
Rating 6 - Okay. 43 out of 1000 reviews
Rating 4 - Poor. 22 out of 1000 reviews
Rating 2 - Terrible. 12 out of 1000 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Boon Hau

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel! Will stay again!
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Ka Ki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice trip
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Staff were friendly, helpful and great with our kids. We would be happy to stay at Hotel Okura again.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

NGA KI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a very kids friendly hotel
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staying. Nice location, enjoying big attractions pool. You can also enjoy big shopping mall located near the hotel.
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

Yik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and big cosy room
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very pleasant stay with curious staff and well knowledge management. It was well chosen hotel and convenient location.
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Vitti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant staff. Nice water park for kids.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Anthony Chung Ho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and helpful. Worthy of a 5 star hotel.
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Wing Yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place and good service
Stayed 1 night in Feb 2024
Verified

8/10 Good

YUI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at the hotel are very helpful.
Stayed 1 night in May 2023
Verified

10/10 Excellent

Wai Kwong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service provided by those friendly staffs.
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Wai Pek

Liked: Amenities
Ver helpful and friendly staff
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Kamyar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best stay

A massive thank you to Okura hotel for making our stay with them so special and we cannot wait to come back to them. Thank you for the amazing room upgrade and the unforgettable experience.
Stayed 2 nights in Oct 2023
Verified

8/10 Good

Wei Ju

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Katy Pui Yan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very warm and sincere welcome from staffs at the lobby. Exceptional service and friendly reception/check in from Chloe.
Stayed 2 nights in Jul 2023
Verified

10/10 Excellent

Mi Ri Nai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a really pleasant experience with Okura this time, all the staffs were very kind and helpful and the service was flawless.
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Vincent Kin Ning

Liked: Cleanliness, amenities, property conditions & facilities
Location - very good. Staff - fantastic and awesome. They know what a 5 star customer experience is. First class with customers happiness in mind. Resort deck - fantastic. Room - good size and super clean.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Fung Yee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service has been excellent, staff members are friendly, thoughtful and proactive!
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Fion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you Hotel Okura Macau. Staffs were very nice to my kids and they provided an amazing service. Our trip was wonderful. We definitely will return to this hotel next time.
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel experience

Best hotel experience, among a few in Cotai Macau. Font Desk Manager and Customer Service personnel provided top-notch assistances to our arrival pick-up and late check-in. Would definitely stay again!
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Flora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Kui Ming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff services. Excellent hotel condition. Convenient location. Nothing to complain about.
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

PF

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Oct 2023