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Cozumel Hotel & Resort - All Inclusive

3.5 star property

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Photo gallery for Cozumel Hotel & Resort - All Inclusive

On the beach, sun-loungers, beach umbrellas, beach towels
On the beach, sun-loungers, beach umbrellas, beach towels
Lobby
Deep-tissue massages, massages on the beach
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Restaurant

Explore the area

View in a map
Carretera Costera Sur Km 1.7, Cozumel, QROO, 77600
  • Place, Dolphinaris
    ‪5 min walk‬
  • Place, Stingray Beach
    ‪11 min walk‬
  • Place, Cozumel Museum
    ‪4 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

7.8 out of 10
Good
(242 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Room (With Jacuzzi)

Superior Room (With Jacuzzi)

Superior Room (With Jacuzzi)

8.4 out of 10
Very good
(8 reviews)
  • Garden view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a painting, and a window with curtains.

Standard Room, 1 King Bed

8.4 out of 10
Very good
(17 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Superior Room

Superior Room

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About this property

Cozumel Hotel & Resort - All Inclusive

At Cozumel Hotel & Resort - All Inclusive, spend the day on the beach where you can enjoy scuba diving. Then return for a meal at one of the hotel's 2 restaurants.
Cozumel Hotel & Resort - All Inclusive offers 179 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to furnished balconies. 40-inch LED televisions come with cable channels.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.
Our customers tell us they can't get enough of the helpful staff at Cozumel Hotel & Resort - All Inclusive. During your stay, you're just a quick walk from Palacio Municipal. Features include free WiFi in public areas, free self parking, and a free manager's reception. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi in some public areas
  • Free self parking
  • Enjoy a bite to eat at one of the 2 restaurants
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym and bike rentals
  • Guests have great things to say about the location and the helpful staff
  • Just a 2-minute drive from Cozumel Museum and 8 minutes from Chankanaab National Park
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Cozumel Hotel & Resort - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. After a day at the beach, enjoy amenities at Cozumel Hotel & Resort - All Inclusive like an outdoor pool, a children's pool, and a fitness center.

A free manager's reception is offered daily. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. This all-inclusive hotel also offers a garden and a terrace. Self parking is free.

This 3.5-star Cozumel hotel is smoke free.

The hotel hosts a free manager's reception daily.
Cozumel Hotel & Resort - All Inclusive has 2 restaurants on site.
Room service (during limited hours) is available.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and select beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling

Entertainment

Onsite entertainment and activities

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Books
  • Children's pool
  • Evening entertainment
  • Games
  • Gym
  • Outdoor pool
  • Scuba diving

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Magnifying mirror
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 1600 per accommodation (varies based on length of stay), plus a one-time cleaning fee of MXN 100
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 82.12 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 1600 per accommodation (varies based on length of stay) plus MXN 100 one-time cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Cozumel All Inclusive
Hotel Cozumel Resort All Inclusive
Hotel Cozumel Resort All Inclusive

Cozumel Hotel & Resort - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 604 out of 1395 reviews
Rating 8 - Good. 396 out of 1395 reviews
Rating 6 - Okay. 220 out of 1395 reviews
Rating 4 - Poor. 98 out of 1395 reviews
Rating 2 - Terrible. 77 out of 1395 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

david

Stayed 1 night in Feb 2026

8/10 Good

Jiri

Liked: Cleanliness, amenities, property conditions & facilities
Vše v pořádku.
Stayed 6 nights in Jan 2026

8/10 Good

Jiri

Liked: Cleanliness, amenities, property conditions & facilities
All was OK.
Stayed 3 nights in Feb 2026

8/10 Good

Michael

Stayed 7 nights in Nov 2025

8/10 Good

ANDREA

Room was clean, staff always happy and helpful. Buffet is small but always found something to eat. Fresh made omelets every morning. Convenient location and close to 7-11 and Chudraui. Easy to get taxi at taxi spot in parking lot. Very relaxed atmosphere. Would stay again.
Stayed 5 nights in Feb 2026

10/10 Excellent

Edilberto, Oak Lawn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everyone was very friendly and made sure we had a great experience staying at this Hotel and Resort . Conveniently very good with all the amenities and away from noisy spots .
Stayed 4 nights in Feb 2026

6/10 Okay

Jeffrey Howard

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
First room had a strong smell. But the staff worked with us to get relocated to another room Staff was friendly and helpful. Plenty of food choices.
Stayed 7 nights in Dec 2025

8/10 Good

Chevonne

Travelled with family
Liked: Cleanliness, property conditions & facilities
Overall the resort was very clean with very friendly staff. I enjoyed the option for snorkeling and the pool area was beautiful. Cumfy beds and a wonderful assortment of mixed drinks was a nice added touch. Also the snack bar was delicious. Unfortunately the water pressure in the room was very low and the buffet options would have benefited from more selection.
Stayed 4 nights in Feb 2026

8/10 Good

karen

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay at the Cozumel Hotel and Resort. The hard working people at the resort make it special. Thank you Cornelio, Valentin, Sylvia, Estella, Gabriella, Manuel, Alexandor, Pedro, Daniel, Alexis, Juanitta and many others. The shows were lots of fun, Maya, Fire, International Dance. We enjoyed the speciality dinners, dinners by the pool and ocean. Perfect place for snorkeling and scuba. (saw a huge ray, needlefish and lots of little fish when the weather coorperated.)
Stayed 14 nights in Jan 2026

10/10 Excellent

Stephen A McKinney

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is the only place we stay now when we visit Cozumel. I have come to island 5-6 times and found this place the on my second trip. The staff is always friendly, the food is good, great ocean access for snorkeling or a shore dive and the rooms are always clean. It's only about a 15 minute walk to downtown and if you want to rent a scooter or book an excursion, there is always someone there to help you. I would definitely recommend.
Stayed 8 nights in Jan 2026

10/10 Excellent

Norma

Stayed 5 nights in Jan 2026

6/10 Okay

Helaine M, Moundsview

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Unfortunately, there were several recurring issues that significantly impacted the quality of my stay. Throughout my stay, the resort frequently ran out of basic bar supplies. Beer was unavailable for three days, and on one day there was no Kahlúa or mint available for mojitos. In addition, the bar ran out of clean glasses, and guests were asked to walk around the pool collecting used glasses so they could be washed and reused. The food quality was also disappointing. Every day there were eggshells in my scrambled eggs, and I have photos documenting this. None of the buffet food was served hot; everything was lukewarm to cold, even when arriving right when the buffet opened. While the food at the pool area was better, the service was extremely slow, and I often saw plates of food sitting for long periods before being delivered to guests. There were also maintenance and comfort issues. On a couple of days the pool water level was low, and visible buildup and debris were noticeable along one side. At one point the ping pong table was painted while guests were sitting nearby, and the fumes were overwhelming. One morning there was no coffee available at all. The special dinner lasagna was particularly poor; the sauce tasted like plain tomato soup and was not appetizing. Additionally, many of the mixed drinks had a very unpleasant rubber-like taste, making them undrinkable. Staff was great and the grounds are nice. Pool best! Will stay there again but not all inclusive!
Stayed 10 nights in Jan 2026

8/10 Good

Timothy, Des Plaines

Stayed 7 nights in Jan 2026

2/10 Terrible

Suyeon

Stayed 1 night in Feb 2026

2/10 Terrible

John

Stayed 6 nights in Jan 2026

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and comfortable. Close to activities.
Stayed 7 nights in Jan 2026

8/10 Good

Nikki, Port Washington

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It was a clean nice place. The bar was ok at the pool. The bartender didn’t really want to make certain drinks such as mojito’s. Saying he don’t have mint and would have it in 30 minutes to not having it yet an hour later. The food in the restaurant for the dinner we had to sign up for was not good. And when I said it tasted bad they said there wasn’t any other food they were sold out. Very disappointing. The buffet was ok but I wouldn’t do all inclusive again. I ended up eating out paying more money. That wasn’t what I was expecting. We checked out a day early due to the ferry times to meet our flight time. We didn't receive a refund for that night.
Stayed 4 nights in Jan 2026

8/10 Good

Stacey, Bethel

Travelled with family
Liked: Cleanliness
Our stay was very hit and miss. We enjoyed the balcony with view of the ocean, however rooms were not properly soundproofed and traffic awoke us frequently. The beds were too firm, making it an uncomfortable sleep. Housekeeping did a good job keeping the room clean daily. We appreciated the fridge/freezer and complimentary water bottles. We enjoyed the oceanfront most, with excellent snorkeling found along the reefs. The restaurant overlooking the ocean was lovely. It was apparent food was done on a low budget. Temperature was frequently cold and one evening my daughter's chicken mole was so cold she became sick from it. We enjoyed the specialty dinners, though it was very frustrating to only get into two for the whole week we were there. Drinks were good when they had the ingredients to make them. Bartenders did a great job. Service personnel were variable- pleasant and attentive or scarce to find. The pool area was beautiful, just wish that the water temperatures were kept warmer (pool was 77 degrees, hot tub cold in the morning and warming to the 90's by evening). Entertainment staff did a great job!
Stayed 7 nights in Jan 2026

10/10 Excellent

NATHAN

Travelled with partner
Liked: Cleanliness, amenities
Great staff, clean rooms, good drinks and food. Nice grounds.
Stayed 4 nights in Jan 2026

10/10 Excellent

Brenda

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The snorkeling right at the hotel is amazing!! The workers are so nice especially the entertainment crew! Food was decent. We would definitely return.
Beautiful sunsets.
Huge pool area
Stayed 7 nights in Jan 2026

8/10 Good

NATHAN

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Wasn't as fancy as some places but it was clean and staff was great!
Stayed 5 nights in Jan 2026

8/10 Good

Cathy

Travelled with partner
Liked: Cleanliness, amenities
Clean room, nice amenities
Stayed 8 nights in Jan 2026

6/10 Okay

susan, winona

Travelled with group
Liked: Cleanliness
Yes
Stayed 12 nights in Jan 2026

8/10 Good

Lynn

Liked: Cleanliness, property conditions & facilities
Clean rooms and courteous staff.
Stayed 3 nights in Jan 2026

4/10 Poor

William

Liked: Cleanliness, property conditions & facilities
Food is not good!
Stayed 4 nights in Jan 2026