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Cozumel Hotel & Resort - All Inclusive

3.5 star property

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Photo gallery for Cozumel Hotel & Resort - All Inclusive

On the beach, sun-loungers, beach umbrellas, beach towels
Lobby
Deep-tissue massages, massages on the beach
Outdoor dining
Food and drink

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Carretera Costera Sur Km 1.7, Cozumel, QROO, 77600
  • Place, Dolphinaris
    ‪5 min walk‬
  • Place, Stingray Beach
    ‪11 min walk‬
  • Place, Cozumel Maritime Terminal
    ‪3 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪6 min drive‬

Room options

View all photos for Standard Room, Pool View

Standard Room, Pool View

Standard Room, Pool View

7.8 out of 10
Good
(219 reviews)
  • 30 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Room (With Jacuzzi)

Superior Room (With Jacuzzi)

Superior Room (With Jacuzzi)

7.8 out of 10
Good
(6 reviews)
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(7 reviews)
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Superior Room

Superior Room

  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Cozumel Hotel & Resort - All Inclusive

Family fun on the beach, with outdoor pool, near Cozumel Museum
At Cozumel Hotel & Resort - All Inclusive, spend the day on the beach where you can enjoy scuba diving. Then return for a meal at one of the hotel's 2 restaurants.
Cozumel Hotel & Resort - All Inclusive offers 179 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to furnished balconies. 40-inch LED televisions come with cable channels.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.
Our customers tell us they can't get enough of the helpful staff at Cozumel Hotel & Resort - All Inclusive. During your stay, you're just a quick walk from Palacio Municipal. Features include free WiFi in public areas, free self parking, and a free manager's reception.
  • Free WiFi in some public areas
  • Free self parking
  • Enjoy a bite to eat at one of the 2 restaurants
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the location
  • Just a 2-minute drive from Cozumel Museum and 8 minutes from Chankanaab National Park
  • Cats and dogs welcome for a fee
Cozumel Hotel & Resort - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. After a day at the beach, enjoy amenities at Cozumel Hotel & Resort - All Inclusive like an outdoor pool, a children's pool, and a fitness center.

A free manager's reception is offered. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. This all-inclusive hotel also offers a garden and a terrace. Self parking is free.

This 3.5-star Cozumel hotel is smoke free.

The hotel hosts a free manager's reception on select days.
Cozumel Hotel & Resort - All Inclusive has 2 restaurants on site.
Room service is available.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and select beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling

Entertainment

Onsite entertainment and activities

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • Couples/private dining
  • Free manager's reception
  • Snack bar/deli

Things to do

  • Books
  • Children's pool
  • Evening entertainment
  • Games
  • Gym
  • Outdoor pool
  • Scuba diving

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Magnifying mirror
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels

Food and drink

  • Free bottled water
  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 1600 per accommodation (varies based on length of stay), plus a one-time cleaning fee of MXN 100
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 1600 per accommodation (varies based on length of stay) plus MXN 100 one-time cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Cozumel All Inclusive
Hotel Cozumel Resort All Inclusive
Hotel Cozumel Resort All Inclusive

Cozumel Hotel & Resort - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 522 out of 1161 reviews
Rating 8 - Good. 334 out of 1161 reviews
Rating 6 - Okay. 163 out of 1161 reviews
Rating 4 - Poor. 83 out of 1161 reviews
Rating 2 - Terrible. 59 out of 1161 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

June, Wichita Falls

Stayed 13 nights in Sep 2025

10/10 Excellent

james lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean but there was things that needed fixed. However, it was a fantastic place to stay and I would stay there again
Stayed 2 nights in Aug 2025

6/10 Okay

Trevorius

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not a very clean hotel. Staff was not friendly at all. A simple good morning would have been nice
Stayed 3 nights in Sep 2025

10/10 Excellent

Patrick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I lived everything about it
Stayed 5 nights in Sep 2025

8/10 Good

Arthur

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 8 nights in Sep 2025

10/10 Excellent

Mark Alan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff goes above and beyond. Rooms are super clean, great location just south of THE MEGA. Its such a great place and location this is our 4th 8 day this year. Highly recommend it.
Stayed 8 nights in Sep 2025

10/10 Excellent

Brett

Stayed 4 nights in Sep 2025

10/10 Excellent

Luther

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay at Hotel Cozumel & Resort. The staff is very friendly and the Resort and rooms are spotless. The Hotel is within walking distance to the square for shopping. L Riley
Stayed 7 nights in Aug 2025

8/10 Good

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The Cozumel Hotel and Resort was an incredible place to stay for myself and my family. We reserved two standard rooms with a pool view. What we loved: The staff were accommodating and went above and beyond to provide activities and entertainment, hourly. Evening shows were spectacular! The pool is heated, and the indoor and outdoor spaces are aesthetically pleasing. Our favorite part about the room was a hammock by the sliding glass door, which provided beautiful access to the patio and views of the pool. There is no beach, but there is a beautiful sandy area and the ocean is easily accessible with instant snorkel opportunities right off the shore. Not to mention, the hotel has complimentary snorkel gear for the whole family. What we thought was just OK: The food kept us fed, but after a full week of eating there, the selection felt limited. We absolutely loved all the servers and chefs, though. What we didn't enjoy at all: The bathrooms had layers of paint and mold. The showers and toilets weren't the best to say the least. The smell of mildew deep in the halls was almost unbearable at times. If you're looking for affordability, The Cozumel experience, safety and fun, along with the all inclusive package, this hotel is absolutely a great option.
Stayed 7 nights in Aug 2025

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozumel hotel & resort is very conveniently located! We love the food, service, location, and accommodations. We especially enjoyed the service!!! We look forward to going back again and again!!!
Stayed 4 nights in Aug 2025

6/10 Okay

Eloy

Liked: Staff & service
Stayed 4 nights in Aug 2025

10/10 Excellent

Titus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the atmosphere, the pool, the reef just outside the hotel, the beach, the setup, the shower water pressure, comfy AC, the beds, the friendly staff. What could improve? Throw some bacon into the breakfast buffet! But, even without, you still get 5 stars from our family.
Stayed 5 nights in Aug 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities
Staff and service was excellent, food was fine, summer rates made the hotel a great value but room are long in the tooth, no longer any dresser or table but a fridge and wifi was terrible outside the lobby while it has always been great in the rooms over past years. Very diver friendly hotel pier for pickup by independent providers.
Stayed 4 nights in Aug 2025

10/10 Excellent

Thomas, Spicewood

Stayed 9 nights in Aug 2025

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
The property is being updated, the cocktails ready need to be better, they tasted bad, and I wanted more options for food, I felt like I ate the same thing every day, but we had amazing time and we will be back
Stayed 4 nights in Aug 2025

6/10 Okay

Tara

Travelled with family
Liked: Cleanliness, staff & service
Property a lil out dated. But staff is nice food wise I give a 3
Stayed 4 nights in Aug 2025

8/10 Good

Tarra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, helpful staff. Very attentive. Very quiet stay.
Stayed 3 nights in Aug 2025

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dive excursion

This hotel is consistently clean with helpful, friendly staff. The outdoor pool is huge! It’s close enough to walk in to town or a short cab ride. Nice to get picked up for diving I. The dock and breakfast starts at 7 to allow you time to grab some food if you want before diving.
Stayed 5 nights in Aug 2025

10/10 Excellent

Wendy

Liked: Cleanliness, amenities
Room was clean and comfortable and the A/C was great.
Stayed 2 nights in Aug 2025

10/10 Excellent

Melodi

Stayed 3 nights in Aug 2025

10/10 Excellent

Magdalen Maria

Stayed 7 nights in Aug 2025

10/10 Excellent

Stefani

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so friendly and the food/drinks were great! We will be back!
Stayed 5 nights in Aug 2025

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2025

10/10 Excellent

Jayden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing resort for my first time ever in Mexico!! The service was amazing, the resort amenities were on par with what I paid, and I thoroughly enjoyed myself. 10/10 recommend and I will be back!!!
Stayed 3 nights in Aug 2025