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Cozumel Palace All Inclusive

4.0 star property
VIP Access

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Photo gallery for Cozumel Palace All Inclusive

3 outdoor pools
Couples treatment room(s), body treatments, aromatherapy
Premium bedding, pillow-top beds, free minibar, in-room safe
View from room
View from property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar

Explore the area

Map
Avenida Rafael E Melgan Km 1-5, Cozumel, QROO, 77600
  • Dolphinaris
    ‪5 min walk‬
  • Punta Langosta Pier
    ‪16 min walk‬
  • Cozumel Maritime Terminal
    ‪3 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪5 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Superior Ocean Front Suite - Kids & Teens Free

Superior Ocean Front Suite - Kids & Teens Free

Superior Ocean Front Suite - Kids & Teens Free

9.2 out of 10
Wonderful
(17 reviews)
  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Loft Suite Ocean View - Kids & Teens Free

Superior Loft Suite Ocean View - Kids & Teens Free

Superior Loft Suite Ocean View - Kids & Teens Free

10.0 out of 10
Exceptional
(3 reviews)
  • 77 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Ocean View Suite - Book 5 nights, Get 3 Free nights at Punta Cana

Premium bedding, pillow-top beds, free minibar, in-room safe

Superior Ocean View Suite - Book 5 nights, Get 3 Free nights at Punta Cana

  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Honeymoon Suite Ocean Front- King Size Bed

Superior Honeymoon Suite Ocean Front- King Size Bed

Superior Honeymoon Suite Ocean Front- King Size Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Ocean View Suite - Kids & Teens Free

Premium bedding, pillow-top beds, free minibar, in-room safe

Superior Ocean View Suite - Kids & Teens Free

9.2 out of 10
Wonderful
(90 reviews)
  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Living area

Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • 77 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

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Exterior

InterContinental Presidente Cozumel Resort Spa by IHG

  • On private beach
  • Pool
  • Spa
  • Pet-friendly
4.7 out of 5, Exceptional, (1006)
The price is €529
for 1 room
includes taxes & fees
4 Jul - 5 Jul
InterContinental Presidente Cozumel Resort Spa by IHG

About this property

Cozumel Palace All Inclusive

Family beach fun and 3 outdoor pools
Catch some rays at the nearby beach or spend the day relaxing at Cozumel Palace All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Cozumel Palace All Inclusive offers 169 accommodations with iPod docking stations and free minibar items. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. 21-inch LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries.

This Cozumel property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awe-Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Cozumel Palace All Inclusive. During your stay, you're just a quick walk from Palacio Municipal. You'll find features like free breakfast and free WiFi in public areas, plus 3 outdoor pools.
  • Free full breakfast served daily
  • Free WiFi
  • Drinking and dining options include 4 restaurants, a swim-up bar, and a poolside bar
  • Take a swim in the 3 outdoor pools
  • Indulge with deep-tissue massages, aromatherapy, or facials at Awe-Spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a playground
  • Guests speak favorably about the area's walkability and the overall condition of the property
  • Within a 15-minute walk of Palacio Municipal and Stingray Beach
  • Airport shuttle service available for a fee
Cozumel Palace All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Cozumel Palace All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces. This all-inclusive property also offers a children's pool, a garden, and a terrace. You'll have access to the outdoor pool at a partner property.

This 4-star Cozumel property is smoke free.

Guests are served free full breakfast daily from 7 AM to 11:30 AM.
Cozumel Palace All Inclusive has 4 restaurants on site.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Scuba-diving lessons
Snorkeling

Lessons/classes/games

Dancing
Water fitness

Entertainment

Onsite live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Free full breakfast available daily 7 AM to 11:30 AM
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Outdoor pool (guest access)
  • Playground
  • Scuba diving
  • Shopping
  • Snorkelling

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (109 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 21-inch LCD TV with premium satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Renovations and closures

The property will be renovating from September 25 2024 to April 30 2026 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • One of the swimming pools
  • Bar/lounge
  • Elevator
  • Exterior
  • Front desk
  • Hallway
  • Laundry facilities
  • Lobby
  • Spa
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 61 per person (roundtrip)
  • Airport shuttle fee per child: USD 61 (roundtrip), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Cozumel Palace All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

All Inclusive Cozumel
Cozumel All Inclusive
Cozumel Palace
Cozumel Palace All Inclusive
Palace Cozumel
Cozumel Palace Hotel Cozumel
Cozumel Palace Resort
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Cozumel Palace All Inclusive All-inclusive property
Cozumel Inclusive inclusive p
Cozumel Inclusive Inclusive
Cozumel Palace All Inclusive Cozumel
Cozumel Palace All Inclusive All-inclusive property
Cozumel Palace All Inclusive All-inclusive property Cozumel

Cozumel Palace All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 715 out of 1001 reviews
Rating 8 - Good. 173 out of 1001 reviews
Rating 6 - Okay. 60 out of 1001 reviews
Rating 4 - Poor. 32 out of 1001 reviews
Rating 2 - Terrible. 21 out of 1001 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Bernadette

Liked: Property conditions & facilities
Stayed 5 nights in Mar 2025

6/10 Okay

joel, Winston-Salem

Stayed 3 nights in Mar 2025

6/10 Okay

Beverly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The problem with the property is that there are not enough chairs around the poo. People would place items on chairs and then leave them for HOURS such that others had no chairs.
Stayed 4 nights in Mar 2025

10/10 Excellent

Jose L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located on a busy street close to downtown. We found it to be quiet and pleasant regardless of the location. The food was good. The staff is great. Their VIP is confusing VS misleading. We were adamant in refusing any sales speech to join their "ownership" program and were left alone. Although it is ocean side, there is no beach but access to the water. We will return
Stayed 6 nights in Mar 2025

8/10 Good

William

Stayed 6 nights in Mar 2025

10/10 Excellent

Kimberly

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has been updated and very nice. All the staff is wonderful. Perfect location for walking to town. Food is what you’d expect for all inclusive. Yes we would go again.
Stayed 4 nights in Mar 2025

10/10 Excellent

vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent courteous great
Stayed 7 nights in Mar 2025

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great! We will definitely stay there again!
Stayed 2 nights in Mar 2025

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay in Cozumel. Close to the city, walking around, beaches nearby, snorkeling was fun, and very relaxed atmosphere. Great latte at the coffee bar too.
Stayed 5 nights in Mar 2025

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff from front desk to cleaning service.
Stayed 4 nights in Mar 2025

10/10 Excellent

Otilia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was outstanding. I particularly appreciated Victoria and Ivan at the Gondola restaurant. They bent over backward to make our stay enjoyable. The pastry chef deserves a Michelin Star for his creativity and attention to detail. Great coffee place in the lobby and a variety of eating options. Overall a beautiful property, with great rooms and a very attentive staff.
Stayed 7 nights in Feb 2025

10/10 Excellent

Dena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice. But construction was going on right outside my window so it obstructed the view. Also I was on this trip as a single person and the room had a Jacuzzi tub for 2 so I wasn’t able to use the Jacuzzi.
Stayed 5 nights in Mar 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cozumel Palace

Unbelievable place to stay in Cozumel. My wife and I have stayed all over Cozumel and this was by far the best place.
Stayed 3 nights in Feb 2025

4/10 Poor

Alejandro

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Consider this is a review of an All Inclusive hotel from a chain that is known for its top level, so you can expect more. Cozumel is a slow-pace little town. Nice for what it means. This hotel is in between the "activity" side and the "calm" side, so it's nothing too special on any sense. Facilities are old and with low maintenance. Best part of the hotel is the staff. Great people with great attitude, friendly and with great service. I only had a mishap with one of the pool-cleaning guys who got upset because I moved a vacuum hose from the middle of the pool, but it was there at 8:00am when pools are supposed to start service at 7:00am Not returning. Would rather go to a higher end hotel or to a boutique, more remote and calm place. Btw, NOT cool at all that they let people "reserve" cots. Many had towels and bags with no one around. They seem to do this while they go have breakfast and then return to use the cots all day long with the same abusive system. Should be forbidden!
Stayed 4 nights in Feb 2025

10/10 Excellent

Brooke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at the resort is so polite and friendly. I mean everyone. The food was very good. I liked that there weren't that many kids. Great rooms. Very clean. The only issue I had was with Expedia. I will definitely return to Cozumel Palace. I will definitely NOT book it through Expedia ever again. I won't book anything through them ever again.
Stayed 5 nights in Feb 2025

10/10 Excellent

Traci

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was disappointed no beach. The staff was excellent. The gym was new and clean. The rooms and common areas very clean. The spa wasn't great. No relaxation area and noisy treatment rooms.
Stayed 4 nights in Feb 2025

10/10 Excellent

Mike

Stayed 4 nights in Feb 2025

10/10 Excellent

Kylie Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was the best we’ve had at any all-inclusive resort. Snorkeling right at the resort was convenient and saw many underwater species. Did not miss having a sandy beach.
Stayed 5 nights in Feb 2025

10/10 Excellent

Shawn

Stayed 3 nights in Feb 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozumel palace is a wonderful resort. Everything from hotel, to staff and guests. We had a wonderful weeks stay.
Stayed 7 nights in Feb 2025

10/10 Excellent

Lesa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We traveled on a Monday-Friday to this beautiful property. It has been recently renovated, and the spaces are lovely. The lobby area is filled with comfortable seating and a full bar. There is a full-service coffee bar with lattes, pastries, panini's & ice cream. The variety of restaurants is also great. Italian, Mexican, Steakhouse & a large buffet. We had a room with double beds, huge hydro tub for 2, large bathroom and balcony with chairs and hammock. Every member of the staff was courteous, respectful and happy. We received a VIP upgrade which gave up credits for the spa. The spa treatments were amazing. We will go back to this resort and definitely recommend to our friends and family
Stayed 4 nights in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Shelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing! We were there for the Super Bowl and they really did it up and it was so fun! The food is so good and we especially liked all the staff. They were so cordial and accommodating and would want to help you in anyway they could. We will definitely go back and if there was a higher star than a five, I would give it to this resort! We've been to many Sandals resorts and this is right up there, but less expensive!
Stayed 7 nights in Feb 2025

10/10 Excellent

Matt

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2025