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Dreams Cozumel Cape Resort & Spa - All Inclusive

4.0 star property

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Photo gallery for Dreams Cozumel Cape Resort & Spa - All Inclusive

Front of property
Property video
Suite, 1 King Bed, Ocean View (Preferred Club Penthouse) | Terrace/patio
Outdoor banquet area
2 bars/lounges, 2 beach bars, poolside bar

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • All-inclusive
  • Parking included
  • Restaurant

Explore the area

View in a map
Carretera Costera Sur Km 12.9, Zona Hotelera Sur, Cozumel, QROO, 77600
  • Place, Arrecifes de Cozumel National Park
    ‪2 min walk‬
  • Place, Paradise Beach
    ‪13 min walk‬
  • Place, Mr. Sancho's Beach Club
    ‪3 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪31 min drive‬

Room options

View all photos for Family Suite (Preferred Club)

A hotel room with two beds, a desk, a TV, and a balcony with a view.

Family Suite (Preferred Club)

  • 1 bedroom
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Oceanfront (Preferred Club)

Junior Suite, 2 Double Beds, Oceanfront (Preferred Club)

Junior Suite, 2 Double Beds, Oceanfront (Preferred Club)

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Ocean View

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 2 Double Beds, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Pool View

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 2 Double Beds, Pool View

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds (Tropical View)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 2 Double Beds (Tropical View)

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Oceanfront (Preferred Club)

Junior Suite, 1 King Bed, Oceanfront (Preferred Club)

Junior Suite, 1 King Bed, Oceanfront (Preferred Club)

8.0 out of 10
Very good
(19 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Ocean View

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 1 King Bed, Ocean View

7.0 out of 10
Good
(8 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Pool View

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 1 King Bed, Pool View

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View (Preferred Club Penthouse)

Suite, 1 King Bed, Ocean View (Preferred Club Penthouse)

Suite, 1 King Bed, Ocean View (Preferred Club Penthouse)

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds, Beachfront (Preferred Club - Swim Out)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 2 Double Beds, Beachfront (Preferred Club - Swim Out)

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Pool View (Swim Out)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 2 Double Beds, Pool View (Swim Out)

7.6 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Beachfront (Preferred Club - Swim Out)

Junior Suite, 1 King Bed, Beachfront (Preferred Club - Swim Out)

Junior Suite, 1 King Bed, Beachfront (Preferred Club - Swim Out)

9.6 out of 10
Exceptional
(4 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Pool View (Swim Out)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 1 King Bed, Pool View (Swim Out)

8.8 out of 10
Excellent
(5 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 King Bed, Pool View (Preferred Club Master Suite)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 King Bed (Preferred Club Master Suite Swim Out)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 King Bed, Oceanfront (Preferred Club Master Suite)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 King Bed, Beachfront (Preferred Club Master Suite)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Family Suite

  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Queen Beds

Club Suite, 2 Bedrooms, Beachfront (Preferred Club Master Suite Swim Out)

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

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Front of property
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  • Pool
  • Breakfast included
  • All-inclusive
4.0 out of 5, Very good, 1,018 reviews
The price is €199
includes taxes & fees
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About this property

Dreams Cozumel Cape Resort & Spa - All Inclusive

Catch some rays on Dreams Cozumel Cape Resort & Spa - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Dreams Cozumel Cape Resort & Spa - All Inclusive offers 154 air-conditioned accommodations with safes and slippers. Each accommodation is individually furnished and decorated. 55-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include showers with rainfall showerheads, and hair dryers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Rollaway/extra beds (complimentary) are also available. Housekeeping is provided daily.
A private beach and complimentary bicycles are featured at the property. In addition to an outdoor pool, other recreational amenities include a fitness center.

Guests under 18 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples and outdoor treatment areas. Services include hot stone massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including hydrotherapy.
Our customers tell us they can't get enough of the helpful staff at Dreams Cozumel Cape Resort & Spa - All Inclusive. During your stay, you're just a quick walk from Paradise Beach. Free WiFi in public areas, free self parking, and 4 restaurants are available.
  • Free WiFi in some public areas
  • Free self parking
  • Options for a bite to eat or a refreshing drink include 4 restaurants, a coffee shop, 2 beach bars, and a poolside bar
  • Take a swim in the outdoor pool
  • Treat yourself to hot stone massages, body wraps, or body scrubs at the spa
  • Services include a free kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a private beach, a gym, and complimentary bicycles
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Just a 4-minute walk from Paradise Beach and a 2-minute drive from Mr. Sancho's Beach Club
Dreams Cozumel Cape Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Dreams Cozumel Cape Resort & Spa - All Inclusive like a complimentary children's club and an outdoor pool.

There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 2 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a fitness center and a garden. Free self parking is available.

This 4-star Cozumel property is smoke free.

Dreams Cozumel Cape Resort & Spa - All Inclusive has 4 restaurants on site.
Late night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 2 bars/lounges
  • 2 beach bars
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Snorkelling
  • Yoga classes

Family friendly

  • Free children's club
  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre

Outdoors

  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Pool loungers

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 4 buildings
  • 4 floors
  • Built in 2022
  • Eco-friendly cleaning products used
  • Smoke-free property
  • Traditional architecture
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Dreams Cozumel Cape Resort Spa All Inclusive
Dreams Cozumel Cape Resort & Spa - All Inclusive Cozumel

Dreams Cozumel Cape Resort & Spa - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 205 out of 453 reviews
Rating 8 - Good. 95 out of 453 reviews
Rating 6 - Okay. 74 out of 453 reviews
Rating 4 - Poor. 47 out of 453 reviews
Rating 2 - Terrible. 32 out of 453 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Gary James

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Staff
Stayed 15 nights in Jan 2026

4/10 Poor

Jeremy

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The room was neglected and the staff weren’t friendly when asked questions.
Stayed 3 nights in Feb 2026

10/10 Excellent

Tammy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Resort and room were beautiful. The amenities were great.
Stayed 7 nights in Jan 2026

8/10 Good

Cynthia Ellen

The food at the restaurants was excellent as well as our breakfast every morning at the Buffett. Excellent omelettes! The restaurants at Dreams were very good but limited so the fact that we could go to the Secrets resorts’s restaurants was a must to provide enough variety. Our room was
Stayed 14 nights in Jan 2026

10/10 Excellent

April

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Amazing views and beach. Food was good and coffee shop was the best
Stayed 5 nights in Jan 2026

2/10 Terrible

Douglas Scott

Don’t book Dreams/secrets. They went out of their way to not communicate things like an exorbitant “dock fee” to a fiasco moving rooms where they promised one thing then didn’t follow through. We had to repack multiple times and move rooms twice. It appears the resort has gone downhill recently and is not what it once was. The food wasn’t bad, the bar supplies were always missing. Towels were not available and the resort appears to be neglected. Will not stay there again. If you are a diver, they will try to force you to use their preferred diving operation. I use the same dive operator and the resort staff for aggressive pushing their operator. Sad situation
Stayed 7 nights in Jan 2026

6/10 Okay

Sunshine

Stayed 4 nights in Jan 2026

6/10 Okay

Grace

Liked: Cleanliness
Yes
Stayed 6 nights in Jan 2026

6/10 Okay

Laurie Jean

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The staff was amazing. Most of the restaurants wete closed. The buffet was always cold except for brrakfast omelets wete good. The swim up bar pool was with the kids pool and very small. Not a good idea. Rooms were clean .
Stayed 7 nights in Jan 2026

10/10 Excellent

Jodi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mom and Daughter trip success! A wonderful time! We will be back!
The view from our room!
Stayed 3 nights in Jan 2026

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing. It was my birthday trip and felt pampered the entire time. We even signed up for the time share (curiosity) and were asked for 90 minutes of our time and to please be honest and say yes or no, not maybe. After 4 hours and us declining every single option between 4 different people we were able to leave the sales area. Our first interaction with Daphne and Mike were very pleasant. A different women who came out after them was very different meeting unpleasant. She did not like us declining her offers.
Stayed 7 nights in Jan 2026

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was great! Staff was excellent!
Stayed 4 nights in Jan 2026

8/10 Good

Shelley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food needs a lot of work. We have been here several times and this was by far the worst.
Stayed 7 nights in Jan 2026

8/10 Good

Enrique

Travelled with family
Liked: Cleanliness, staff & service, amenities
The customer service at Dreams was excellent — the staff consistently went above and beyond to make our stay enjoyable. I would especially like to recognize the following team members for their outstanding service: >Virginia, host at Ocean Restaurant — super kind, welcoming, and professional >Ocean Restaurant servers Alejandro & Miguel — attentive, friendly, and provided excellent service >Clara, assistant sommelier — amazing knowledge and great recommendations >Eugenia, bar service — always cheerful and efficient >Roberto, restaurant server (rotating) — professional and attentive >Juan Carlos, beach & pool service — beautiful decorations, incredibly hardworking, and always helpful While the service was exceptional, there were some room issues that were disappointing, and it seems that pre-arrival room checks could be improved—such as checking for non-working lights, clogged sinks, and similar details. Also, although the restaurants offer a good variety, the overall food quality could use some attention and seems to have deteriorated compared to previous stays. Overall, the employees truly made a difference in our experience. With a few improvements in room preparation, management, and food quality, this hotel has the potential to be outstanding.
Stayed 6 nights in Dec 2025

10/10 Excellent

Merry, Memphis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025

10/10 Excellent

Tonya

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms are fabulous, staff is like family and food is fabulous
Stayed 4 nights in Jan 2026

10/10 Excellent

Arheli, El Paso

Liked: Cleanliness, amenities, property conditions & facilities
Good food and fun activities!
Stayed 1 night in Jan 2026

2/10 Terrible

Kristin

Disliked: Cleanliness, amenities, property conditions & facilities
The pictures online are much better than reality. The staff seemed nice at first. However, they quickly turn rude and become annoyed. The room smelled musty and moldy. The bathroom is nice and appearance, but has poor ventilation so nothing ever dries such as towels or swimsuits. The floor was dirty. They only gave us enough towels and linens for two guests even though we had three guests booked. If you call to request something, expect it to take hours. My biggest concern is the lack of hygiene and sanitation. The buffet is an absolute disaster. We became sick with food poisoning after eating dinner on the first night. There is no hand sanitizer and there is no liquid soap in the bathrooms. There is only bar soap to wash your hands with in the rooms. The counters and floors are dirty. We spent the first two full days recovering from food poisoning induced gastroenteritis. The staff tried to tell us the only way we could get medication is if we see their doctor. I explained even in the US antidiarrheal medication such as Imodium or Pepto-Bismol is available over-the-counter. They reluctantly directed me to the pharmacy at the resort next-door, where the medication cost me 50 bucks for my family to feel better. I am a physician and was able to select medications and make sure my family stay hydrated. When I brought my concerns to the front lobby, staff, they were defensive and argumentative. They also just completely lacked sympathy from one human to another. We left early.
Stayed 4 nights in Jan 2026

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2025

8/10 Good

Carla Bayerlein Marra

Stayed 7 nights in Dec 2025

6/10 Okay

Eric

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Used to be a five star until Hyatt bought the property the people and service are still 5 stars just the dinner menu and food quality has really deteriorated
Stayed 8 nights in Dec 2025

6/10 Okay

Jason David

Stayed 9 nights in Dec 2025

10/10 Excellent

Donald

Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing. Rooms were very nice.
Stayed 4 nights in Dec 2025

8/10 Good

Joy

Stayed 4 nights in Aug 2025

8/10 Good

Steven R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property overall, but small pool, limited dining options. Do not recommend agreeing to the sales pitch. Beach is adequate, lots of rock, so bring water shoes.
Stayed 4 nights in Nov 2025