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El Cozumeleño Beach Resort - All Inclusive

3.5 star property

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Exterior
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Buffet
Buffet
Front of property – evening/night

Reviews

7.0 out of 10
Good

Popular amenities

  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Playa Santa Pilar Km 4.5, Cozumel, QROO, 77600
  • Place, Playa San Juan
    ‪17 min walk‬
  • Place, Isla Cozumel Biosphere Reserve
    ‪16 min drive‬
  • Place, Chankanaab National Park
    ‪28 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪13 min drive‬

Room options

View all photos for Garden View

Garden View

Garden View

  • Partial ocean view
  • 48 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Balcony Athletic Ocean View Guarantee

In-room safe, individually decorated, individually furnished

Balcony Athletic Ocean View Guarantee

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Sky Ocean View

Sky Ocean View

Sky Ocean View

7.2 out of 10
Good
(10 reviews)
  • Ocean view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Premium Sky Top Room

Premium Sky Top Room

Premium Sky Top Room

7.4 out of 10
Good
(18 reviews)
  • Ocean view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Balcony Ocean View Guarantee

In-room safe, individually decorated, individually furnished

Balcony Ocean View Guarantee

  • Ocean view
  • 48 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

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On the beach, sun-loungers, beach umbrellas, beach towels
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  • Pool
  • All-inclusive
  • Spa
  • Pet-friendly
4.0 out of 5, Very good, 1,395 reviews
The price is €180
includes taxes & fees
11 May - 12 May
Cozumel Hotel & Resort - All Inclusive

About this property

El Cozumeleño Beach Resort - All Inclusive

Catch some rays at the beach or spend the day relaxing at El Cozumeleño Beach Resort - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 2 restaurants.
El Cozumeleño Beach Resort - All Inclusive offers 251 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. 32-inch flat-screen televisions come with digital channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor tennis court and a health club are featured at the property. 5 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include hot stone massages, sports massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of El Cozumeleño Beach Resort - All Inclusive's great beach location. During your stay, you'll be within walking distance of Playa San Juan. Enjoy features like free WiFi in public areas, free self parking, and a free manager's reception.
  • Free WiFi
  • Free self parking
  • For dining with a beachfront location, stop by El Cocal Restaurant, one of the property's 2 restaurants and 3 bars/lounges
  • Take a swim in the indoor and 5 outdoor pools
  • Indulge with manicures and pedicures, aromatherapy, or hot stone massages at the spa
  • Services include a free kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes an outdoor tennis court, a gym, and mini golf
  • Guests have great things to say about the beach and the helpful staff
  • 7 minutes by car from San Miguel Church and 9 minutes from Stingray Beach
El Cozumeleño Beach Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like complimentary cabanas and sun loungers. At El Cozumeleño Beach Resort - All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking is free.

This 3.5-star Cozumel property is smoke free.

The property hosts a free manager's reception daily.
El Cocal Restaurant - This restaurant is located on the beach.
La Veranda - Overlooking the pool, this fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.
Swim Up Bar - Onsite bar. Open daily.
La Pérgola - Onsite coffee shop. Open daily.
Lobby bar - Onsite lobby lounge. Open daily.
A hosted evening meal is available for a surcharge daily. Reservations are required.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Miniature golf
Tennis

Entertainment

Onsite entertainment and activities

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • 3 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Hosted evening meal available daily for a fee; reservation required
  • Snack bar/deli

Restaurants on site

  • El Cocal Restaurant
  • La Pérgola
  • La Veranda
  • Lobby bar
  • Swim Up Bar

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Boat
  • Books
  • Children's pool
  • Evening entertainment
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Indoor pool
  • Kayaking
  • Mini golf
  • Optional golf privileges
  • Outdoor tennis court
  • Personal motorised watercraft
  • Piano
  • Rowing/canoeing
  • Scuba diving
  • Snorkelling
  • Table tennis
  • TV in common areas
  • Water sports equipment

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Beach toys
  • Children's games
  • Children's pool
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • Conference centre (5,381 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • In a national park
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 9 floors
  • Banquet hall
  • Built in 1972
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 40
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 60

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at El Cozumeleño Beach Resort - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 8 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 40 (subject to availability)
  • Late check-out fee: USD 60 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number 001-007-002116/2025
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Cozumeleno Beach Resort
El Cozumeleno Beach
El Cozumeleno Beach Resort
El Cozumeleno Beach Resort All Inclusive
El Resort All Inclusive
El Cozumeleno Beach All Inclusive
El All Inclusive
El Cozumeleno All Inclusive
Cozumeleno Inclusive Inclusive
El Cozumeleño Beach Resort All Inclusive
El Cozumeleno Beach Resort All Inclusive
El Cozumeleño Beach Resort - All Inclusive Cozumel

El Cozumeleño Beach Resort - All Inclusive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 405 out of 1330 reviews
Rating 8 - Good. 311 out of 1330 reviews
Rating 6 - Okay. 274 out of 1330 reviews
Rating 4 - Poor. 162 out of 1330 reviews
Rating 2 - Terrible. 178 out of 1330 reviews

7.6/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

Reviews

6/10 Okay

Lorna

Travelled with partner
Disliked: Amenities, property conditions & facilities
Overall, the room was clean and the bed was comfortable, but the property showed its age. The couch was stained, some bathroom fixtures had rust, and one of the shower tap handles was falling off. The resort grounds were well maintained, though the pools were not heated. The beach area was moderately sized, and the ocean offered a nice swimming area. The staff were helpful, and staffing levels were adequate, so wait times for service were reasonable. The food was good, but there wasn’t much variety. Overall, I would rate this resort a 7/10.
Stayed 7 nights in Jan 2026

6/10 Okay

Deborah

Travelled with group
Disliked: Amenities, property conditions & facilities
The rooms are very old. For 3 days we had to have maintenance come to our room to shut our water off in the shower. Any kind of mixed drinks were maybe a 1out of 5. Some of the staff was very friendly but most were not.
Stayed 7 nights in Jan 2026

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The staff were so friendly and accommodating. The rooms were old and our couch had mould. It was cheap and cheerful. We talked to many who have returned multiple times. Honestly it still was a relaxing fun vibe. Just don't expect fancy 4 star. It's older but still a good time!
Stayed 4 nights in Feb 2026

8/10 Good

Jennifer Thomas

Liked: Cleanliness
Great service. Room/building was a little worn.
Stayed 6 nights in Jan 2026

6/10 Okay

Del Ria Dee

Travelled with group
Liked: Cleanliness
This property is beautiful, just outdated and aged. The staff was incredibly attentive, courteous, and pleasant. We did have some mix ups with our excursion bookings, and got different than expected jeeps, and the wrong fishing boat that had to be switched. Was disappointing but They did work this out with us. There are many things to do such as pool table, foosball, mini golf, bingo, dance lessons, etc. The staff was constantly cleaning the property and it was very clean.
Stayed 7 nights in Jan 2026

10/10 Excellent

Kathleen

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and the beds felt nice and fresh.
Stayed 7 nights in Jan 2026

10/10 Excellent

Clark

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean. Great staff. Not perfect but so beautiful it’s ok. Best walk in snorkeling on the island.
Stayed 7 nights in Jan 2026

2/10 Terrible

Rosalinda

Travelled with partner
Disliked: Cleanliness
We didn't stay in the room we paid for. The room we stayed in was dingy, stinky and the beds were so hard. Shower was even worse, door was broken and didn't close. The site doesn't show these rooms on their site at all. It was more like a prison cell and shower. Room didn't even have a phone to call room service and the wifi didn't work in the area of this building.
Stayed 2 nights in Feb 2026

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were clean. Staff was friendly. Food was good.
Stayed 4 nights in Jan 2026

10/10 Excellent

Erica

Travelled with group
Liked: Cleanliness, amenities
Staff was great,, Beach was awesome
Stayed 6 nights in Jan 2026

8/10 Good

Scott

Travelled with group
Liked: Cleanliness, property conditions & facilities
No phone to call front desk, no fridge, site doesn't tell you reservations for a la carte will fill up so you want to get there early to make a res. The a la carte restaurant was italian food both times we went and was just ok, you can tell they use the same kitchen as the buffet. AC doesn't get room cold, when we first got there the room was like 23.5 degrees, they do have a sign to keep the room between 23-25 but seems like the temp is going to be what it's going to be. I thought of it too late but I'd go buy a fan for air movement in the room. We constantly had both doors open to get air moving through and make it bearable. One day it got really windy and took the curtain, broke a coffee cup so I had to go all the way downstairs to tell them, they sent up a housekeeping lady with no broom or anything and she picked up all the big pieces by hand... They do have the best swimming area I think, I walked north till the beach turned into bush(about 25mins) and south for about 30mins to check out the rest of the resorts within a decent distance. Wait staff was great, bar outside has a espresso machine and wait staff will bring you all kinds of different coffee drinks like cappuccino, lattes etc. Bring a Yeti! Not only for coffee in the morning but cold drinks all day. You can ask for all kinds of stuff that isn't on the buffet like chips, guac and pico and they get it out of the kitchen.
Great swimming area, lots of fish always around
View from our room on the 7th floor
Stayed 8 nights in Jan 2026

10/10 Excellent

Courtney

Stayed 5 nights in Jan 2026

6/10 Okay

Justin

Staff was very attentive and
Stayed 7 nights in Jan 2026

10/10 Excellent

Bruce

Stayed 7 nights in Jan 2026

8/10 Good

Bruce

Liked: Cleanliness
Clean rooms great food and friendly staff
Stayed 1 night in Jan 2026

8/10 Good

Eve Jennifer, Durham

Travelled with family, Travelled with group
Liked: Cleanliness
Friendly staff
Stayed 7 nights in Jan 2026

10/10 Excellent

Dustin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Exceptional service and stay!!!
Stayed 3 nights in Jan 2026

4/10 Poor

Natalia, LEAGUE CITY

Travelled with partner
Disliked: Amenities
There is great example when bad management could kill even well-established business. Do not buy “Premium Sky Top Room”, because you will not get what you paid for. We paid for 2 double beds, round furnished balcony and mini bar on the top floor. We get king bed, regular balcony and small fridge on 9 floors. Customer service (Julio) promised to switch to the right room next day. And our “journey” started. They want us check out at 11:00 with all our language and come back at 3:00pm. Needless to say – we lost one vacation day right away. We get two double beds. And that’s it! Nothing else what were listed on Expedia. Talk to representative again (twice). No result. Ask for manager. They said his name is Antonio and he will be in hotel in one hour. Waiting again! My vacation slipping away little by little. Then women (Juliette) who said that she will speak on behalf of Antonio, because main manager doesn’t speak English. Julieta promised to fix everything. And I never heard from her a word since then. We let it go and try to spend whatever left from our vacation. To be fair, most of people (cleaning, at restaurant, in Buffet, in the bar...) work really hard. Even Julio, who did not help us at all, tried hard to help. But it seems that his “hands were tied” to do thing right. He keeps sending request to management and management doesn’t respond. It seems that clerks not allowed to makes any decision.
Stayed 7 nights in Jan 2026

10/10 Excellent

Judith A

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our waiter Manuel was so kind! Made our whole trip!
Stayed 7 nights in Jan 2026

2/10 Terrible

Ryan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms are very old the buffet was absolutely horrible and they don’t ever have hot water for the shower also half the stuff they advertise is either not there or closed. Pay a few extra bucks and stay at the Weston two resorts away and well worth it.
Stayed 7 nights in Jan 2026

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms need some updating, but the beach, pool, and food is great! Snorkeling right outside of the hotel we saw everything you could dream of, including a huge manta ray!
Stayed 5 nights in Nov 2025

10/10 Excellent

Theresa

Liked: Cleanliness
Rooms are clean and staff are great
Stayed 5 nights in Jan 2026

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Where to begin. This hotel claims to be a 4-star hotel, but locals laughed and said it is the oldest resort in Cozumel and certainly the worst I have ever stayed in. I would rate this a 2-star at best. Our shower had no running water; the faucet dripped nonstop. The ac sounded like a jet. Complaining to the manager resulted in maintenance entering our room and replacing the showerhead without notice, but the water still failed to run. There was no refrigerator or coffee pot in our room, and the shower doors were so rusted and disgusting that we feared tetanus. Our room had twin beds when advertised as doubles, and my feet hung off the end of the bed. There is one very small dining area for all guests, with little variety in the food. The food on the buffet is also not labelled, so it's often a mystery. Being someone with shellfish allergies, I made the mistake of consuming something that contained shellfish due to mislabelling. When we inquired about the one "à la carte", we were rudely informed that we required a reservation the morning before at 8 am sharp. The resort claimed to have activities, but there were pool tables and similar items; there was no way to play them. No nightly entertainment. Staff always acted as if it were an inconvenience and barely spoke English. Tipping did not improve services. We decided to relocate after one night because it was unacceptable. Other guests also expressed concerns, and many also relocated to another resort.
Stayed 7 nights in Jan 2026

6/10 Okay

Janet, Lincoln

Travelled with group
Disliked: Amenities
Here are the things that were wrong when we arrived: hard bed, no hot water, one of the two lamps didn’t work so it was very dark and we had only one outlet in the bedroom. Food that had no seasoning and was sometimes inedible. Things they fixed the same day we asked them to: switched out the mattresses for new ones and we had hot water by 6pm on our first full day there. The food never got any better. The made to order omelet was very good. The pizza was very good but you had to know to order it and it took about 45 minutes. The buffet was very bland and was the same every day. The website listed a lot of amenities the hotel didn’t actually have: an arcade, a pool table, a deli, a cafe. Also, we would have loved some more activities like water volleyball or aquatic aerobics. We will say that the staff was the best part of our stay. Everyone was friendly and as helpful as they could be.
Stayed 7 nights in Jan 2026

6/10 Okay

Teresa, Plymouth

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Property needs maintenance. Food is average. Check-in process remains highly inefficient. Most staff are wonderful!
Stayed 7 nights in Jan 2026