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Aparthotel

Hotel Pal Cozumel

3.0 star property

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Photo gallery for Hotel Pal Cozumel

Poolside bar
Exterior
View from property
Basic Studio Suite, 2 Double Beds | Bathroom
Poolside bar

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • Outdoor space
  • Bar

Explore the area

View in a map
15A Avenida Sur 106, Centro, Entre Benito Juarez y 1 Era Sur, Cozumel, QROO, 77600
  • Place, San Miguel Church
    ‪3 min walk‬
  • Place, Benito Juarez Park
    ‪5 min walk‬
  • Place, Cozumel Maritime Terminal
    ‪6 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪2 min drive‬

Room options

View all photos for Basic Studio Suite, 2 Double Beds

Beach/ocean view

Basic Studio Suite, 2 Double Beds

  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Family Apartment

  • City view
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed

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About this property

Hotel Pal Cozumel

Along with an outdoor pool, this smoke-free aparthotel has a bar/lounge and a rooftop terrace. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include concierge services, express check-out, and tour/ticket assistance. Each apartment provides a dining area and a sitting area, plus free WiFi and a flat-screen TV with digital channels. Guests can appreciate conveniences like a dishwasher and a kitchen island, and other amenities include a balcony and Netflix.
Hotel Pal Cozumel offers 12 air-conditioned accommodations with hair dryers and irons/ironing boards. Rooms open to balconies or patios. These individually furnished accommodations have separate dining areas and include desks and kitchen islands. 32-inch flat-screen televisions come with digital channels and Netflix.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the aparthotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Hotel Pal Cozumel, you're just a quick walk from Cozumel Maritime Terminal. Free breakfast, free WiFi in public areas, and an outdoor pool are available. This comfortable aparthotel has 12 apartments. Enjoy your stay with amenities like free WiFi and a balcony/patio in each apartment.
  • Each apartment offers a balcony or patio, a dining area, and a sitting area
  • Free continental breakfast served daily
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Take a swim in the outdoor pool
  • Services include babysitting, a concierge, and tour or ticket assistance
  • Just a 4-minute walk from Benito Juarez Park and 6 minutes by foot from Cozumel Maritime Terminal
  • Beach shuttle service available for a fee
You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

An outdoor pool, a rooftop terrace, and multilingual staff are also featured at the business-friendly Hotel Pal Cozumel.

This 3-star Cozumel aparthotel is smoke free.

Guests are served free continental breakfast daily from 8:00 AM to 10:30 AM.

Property amenities

Beach

  • White sand beach nearby
  • Beach shuttle (surcharge)

Pool/Spa

  • Massage
  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Offsite parking available (USD 15 per day)
  • Street parking available
  • Beach shuttle (surcharge)

Family friendly

  • Babysitting (surcharge)
  • Children stay free (see details)

Food and drink

  • Dishwasher
  • Kitchen island

Dining

  • Free continental breakfast available daily 8:00 AM to 10:30 AM
  • A bar/lounge

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Separate dining area
  • Separate sitting area

Entertainment

  • 32-inch flat-screen TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Outdoor areas

  • Balcony/patio
  • Picnic area
  • Rooftop terrace

Laundry

  • Coin laundry

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 steps to reach entrance
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Daily housekeeping
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Tour and ticket assistance

Location highlights

  • In a historical district
  • In the city centre
  • Near a health/beauty spa
  • Near a hospital
  • Near a metro station
  • Near the airport

Things to do

  • Scuba diving nearby
  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 12 units
  • Individual furnishings

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open Monday - Sunday (8:00 AM - 10:00 PM)
The check-in location differs from the property location; go to: [EN RECEPCION A SU LLEGADA]
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Check-out instructions

The host requires you complete the following before checking out:
Load the dishwasher
Gather used towels
Remove personal items and remove leftover food and drinks
Turn off the lights, lock the doors, and return the keys

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Pal Cozumel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 15 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
This property's front desk is open during the following times:
  • Monday - Sunday: 8:00 AM - 10:00 PM
The check-in location differs from the property location. To check in, guests will need to go to EN RECEPCION A SU LLEGADA
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number 001007007271
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Pal Cozumel
Hotel Pal Cozumel Cozumel
Hotel Pal Cozumel Aparthotel
Hotel Pal Cozumel Aparthotel Cozumel

Hotel Pal Cozumel Reviews

Reviews

6.8
Rating 10 - Excellent. 7 out of 20 reviews
Rating 8 - Good. 3 out of 20 reviews
Rating 6 - Okay. 4 out of 20 reviews
Rating 4 - Poor. 2 out of 20 reviews
Rating 2 - Terrible. 4 out of 20 reviews

7.4/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

6.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
One of the worse hotel experiences I have had. Room was not clean. There were stains in the linen and towels. The walls and furniture were old and worn down. Staff was rude and not helpful. They insulted me and refused to accommodate our requests. I refused to stay in a place where I can’t trust its higiene during a pandemic, and left. They refused to return my money and I had to pay for two hotels.
Stayed 3 nights in Jan 2021

10/10 Excellent

James

Liked: Cleanliness, room comfort
Nice staff, loved the rooftop view.
Stayed 4 nights in Dec 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2020

2/10 Terrible

Edward

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No hot water!

Although the price is dirt cheap the place felt rundown. Before it being a hotel it was an apartment complex. No running hot water, the breakfast was less than being continental, the bath towels were stained with (you couldn’t tell). Beds were not comfortable. Location was alright but your view was not anything spectacular, you were staring at a water tower.
Stayed 4 nights in May 2019

8/10 Good

Arlette

Liked: Cleanliness, staff & service

Place is ok

A little bit expensive for the confort you can get. Big room but very poor distribution. Nice terrace, but i found the walls are really low, for what I reccomend to be extra vigilant if you have kids The hotel offers a selection of bread with butter/jam/nutella and coffee in the morning (nice detail) It doesn’t have space in the bathroom to put your stuff. No vanity in the bathroom. Beds and pillows are just ok It doesn’t have elevators, so if you have any walking problem is not a place for you. Very close to tge ferry. Near the central market where you can eat at a very reasonable price
Stayed 2 nights in Mar 2019

2/10 Terrible

MICHAEL

Awful! Awful! Awful!

Awful experience! The place was old and very dirty. The rooms were extremely loud and dark and felt unsafe. After 10 mins here I immediately checked out and cancelled my reservation. They refused to return my fee. The next morning I woke up to an unauthorized charge of $100. I wouldn’t suggest anyone stay here.
Stayed 1 night in Sep 2018

2/10 Terrible

Jake, Texas

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2018

10/10 Excellent

Genoveva

Liked: Cleanliness, room comfort

Ampliamente recomendable

Un lugar tranquilo y bien ubicado, con desayuno rico y buen trato de los empleados.
Stayed 1 night in Mar 2021

8/10 Good

Mathias

Liked: Room comfort

Small hotel, walking distance

For the Price, it was okay.
Stayed 1 night in Jan 2021

10/10 Excellent

Minerva Marlen

Liked: Cleanliness, room comfort

Agradable para descansar

Mi experiencia fue agradable pudimos descansar
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen Hotel

La verdad me gusto el Hotel Me atendieron Bien La alberca estaba Limpia Las habitaciones Limpias Lo recomiendo
Stayed 1 night in Jan 2020

6/10 Okay

Lívia

Liked: Room comfort
Disliked: Cleanliness

Somente para dormir

- piscina suja - quarto sujo - café da manhã mega fraco ( torrada, café e suco) - quarto igual o da foto - recepção com serviço regular.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
La atención, el wifi, la programación de tv y la terraza son excelentes.
Stayed 1 night in Dec 2018

4/10 Poor

Juan, Cuernavaca morelos

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
Los empleados muy serios, me dejaron encargado a mi llegada con otra persona de otro local. Un relajo poder ver las noticias por el sistema de tv que tienen Lipio, aire acondicilonado es de ventana no mini split. El desayuno solo es cafe, 1 pan y jugo no natural
Stayed 2 nights in Nov 2018

4/10 Poor

MARIO CESAR

Liked: Cleanliness
Disliked: Property conditions & facilities

Muchas cosas que mejorar

El supuesto bar, aun no esta abierto, despues de las 6 no hay nadie en recepcion, la tv es smart, y al internet ser pesimo, nunca funciono y como no hay quien te ayude despues de las 6, no hay nada que hacer en el lugar
Stayed 4 nights in Oct 2018

6/10 Okay

Verified traveller

Lugar bien

Lugar bien, pero se me hizo pague más de lo que cuesta
Stayed 1 night in Aug 2018

6/10 Okay

EDGAR, PLAYA DEL CARMEN

Disliked: Staff & service

OCEANMAN PLACE

SOLO ESTUVE 7 HRS Y NO TUVE TIEMPO DE CONOCER LA TERRAZA, FALTA ESTACIONAMIENTO, ELEVADOR, Y UN POCO DE ILUMINACION, RECEPCION 24 HRS ASI COMO ALCUALIZAR LOS AIRES ACONDICIONADOS POR MINISPLITS QUE SON MENOS RUIDOSOS. PERO EN GENERAL BIEN EL LUGARCILLO
Stayed 1 night in Aug 2018

10/10 Excellent

jareth, Cozumel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exelente ubicación para todo

La atención es exelente y la vista es excelente la piscina es excelente para lo niños pequeños
Stayed 1 night in Jul 2018