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Hotelcoz All Inclusive

3.5 star property

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Indoor pool, 4 outdoor pools
Breakfast area
Premium Sky Top | Terrace/patio
Indoor pool, 4 outdoor pools
2 restaurants; breakfast, lunch and dinner served

Reviews

7.2 out of 10
Good

Popular amenities

  • Hot tub
  • All-inclusive
  • Spa
  • Parking included
  • Restaurant

Explore the area

View in a map
Playa Santa Pilar Km 4.5, Top Floor, Cozumel, QROO, 77600
  • Place, Playa San Juan
    ‪17 min walk‬
  • Place, Isla Cozumel Biosphere Reserve
    ‪16 min drive‬
  • Place, Chankanaab National Park
    ‪28 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪13 min drive‬

Room options

View all photos for Sky Ocean View

Sky Ocean View

Sky Ocean View

  • Ocean view
  • 48 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Sky Top

Premium Sky Top

Premium Sky Top

  • Ocean view
  • 48 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Garden View

Garden View

Garden View

  • Garden view
  • 48 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Balcony Ocean View Guarantee

In-room safe, individually decorated, individually furnished, desk

Balcony Ocean View Guarantee

  • Ocean view
  • 48 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Balcony Athletic Ocean View Guarantee

In-room safe, individually decorated, individually furnished, desk

Balcony Athletic Ocean View Guarantee

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Similar properties

Exterior
El Cozumeleño Beach Resort - All Inclusive
Zona Hotelera Norte
  • Pool
  • All-inclusive
  • Spa
  • Kids’ pool
3.5 out of 5, Good, 1,338 reviews
The price is €195
includes taxes & fees
12 Jun - 13 Jun
El Cozumeleño Beach Resort - All Inclusive

About this property

Hotelcoz All Inclusive

Catch some rays at the beach or spend the day relaxing at Hotelcoz All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 2 restaurants.
Hotelcoz All Inclusive offers 251 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

An outdoor tennis court and complimentary bicycles are featured at the resort. 4 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a hot tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and facials. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Hotelcoz All Inclusive. During your stay, you'll be within walking distance of Playa San Juan. You'll find features like free WiFi in public areas, free self parking, and a free manager's reception.
  • Free WiFi in some public areas
  • Free self parking
  • Enjoy international cuisine with a beachfront location at El Cocal, one of the property's 2 restaurants and 4 bars/lounges
  • Take a swim in the indoor and 4 outdoor pools or soak in the hot tub
  • Indulge with deep-tissue massages, body treatments, or facials at the spa
  • Services include a free kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes an outdoor tennis court, a gym, and complimentary bicycles
  • Guests have great things to say about the helpful staff and the beach
  • Just a 2-minute drive from Playa San Juan and 6 minutes from Maya Heritage Monument
  • Airport drop-off shuttle service available for a fee
Hotelcoz All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like complimentary cabanas and sun loungers. At Hotelcoz All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 2 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive resort also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking is free.

This 3.5-star Cozumel resort is smoke free.

The resort hosts a free manager's reception daily.
El Cocal - This beachfront buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Veranda - Overlooking the ocean and pool, this restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.
Lobby Bar - Onsite bar. Open daily.
Swim up Bar - Onsite bar. Open daily.
Snack Bar - Onsite bar. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks, and beverages included
Room service during certain hours

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Airport drop-off shuttle (surcharge) from 8:00 AM to 4:00 PM on request
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • 4 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • El Cocal
  • La Veranda
  • Lobby Bar
  • Snack Bar
  • Swim up Bar

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Books
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Indoor pool
  • Kayaking
  • Library
  • Mini golf
  • Outdoor tennis court
  • Parasailing
  • Playground
  • Scuba diving
  • Snorkelling
  • Table tennis
  • TV in common areas

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • Indoor pool
  • Mini golf
  • Playground
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Luggage storage
  • Newspapers in lobby
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4 meeting rooms
  • 5,381 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 9 floors
  • Banquet hall
  • Built in 1979
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 60
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 40 per person
  • Airport shuttle fee per child: USD 30 (up to 10 years old)
  • Early check-in fee: USD 60 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hotelcoz All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 11:00 PM.
  • Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

HotelCoz Top Hotel Cozumel
HotelCoz Top Hotel
HotelCoz Top Cozumel
HotelCoz Top Resort Cozumel
HotelCoz Top Resort
Hotelcoz All Inclusive Resort
Hotelcoz All Inclusive Cozumel
Hotelcoz All Inclusive Resort Cozumel

Hotelcoz All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 84 out of 286 reviews
Rating 8 - Good. 90 out of 286 reviews
Rating 6 - Okay. 51 out of 286 reviews
Rating 4 - Poor. 29 out of 286 reviews
Rating 2 - Terrible. 32 out of 286 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Julia

Liked: Staff & service, amenities, property conditions & facilities
Loved staying here!
Stayed 5 nights in Aug 2024
Verified

10/10 Excellent

Nicole S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very kid friendly and the beach was amazing!
Stayed 8 nights in Feb 2025
Verified

8/10 Good

Ariana

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing it was great for a laidback vacation.
Verified

8/10 Good

Daniel

Liked: Staff & service, amenities, property conditions & facilities
We have stayed here many times it’s our go to for all inclusive when we’re not renting a house
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

kimberley as

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly enjoyed our stay. The staff, food and weather was great! The rooms were a little dated but everything else made up for that. We hope to come back again, hopefully as soon as next year.
Stayed 14 nights in Apr 2025
Verified

10/10 Excellent

Evelyn Genevieve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time dtaying there. Staff was very friendly. Will stay again.
Stayed 6 nights in Oct 2024
Verified

8/10 Good

Cameron

Liked: Staff & service, amenities
For the money this place is a great value. We brought the whole family and the service was great and the beach is nice. The place is a little run down and there is not very much to do close to the hotel but if you want value for the money this place is for you.
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

Vivien Kay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff!
Stayed 14 nights in Jan 2025
Verified

8/10 Good

Faron Coty

Liked: Staff & service
Staff was friendly and beach was decent
Stayed 8 nights in Feb 2024
Verified

10/10 Excellent

Aushara Marie

Liked: Cleanliness
Very friendly people!
Stayed 7 nights in Jan 2025
Verified

10/10 Excellent

Clark

Liked: Cleanliness, staff & service, amenities
Excellent laid back 3 star resort. Great local food. Not a five star, but great value!! Have gone 4 years in a row
Stayed 7 nights in Jan 2025
Verified

8/10 Good

Marrisa

Liked: Cleanliness, staff & service, amenities
Great beach for snoring!
Stayed 9 nights in Jun 2024
Verified

8/10 Good

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Crystal Ann

Liked: Cleanliness, staff & service, property conditions & facilities
All staff friendly and always willing to help you you needed it.
Stayed 7 nights in Feb 2025
Verified

4/10 Poor

Veronica

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great location for snorkeling. Terrible food.
Stayed 7 nights in Jan 2025
Verified

8/10 Good

laurelee Marie

Liked: Cleanliness, staff & service, amenities
loved that the pools stayed open late. great beach area and great snorkeling. quiet family place.
Stayed 9 nights in Jul 2024
Verified

10/10 Excellent

Melissa Aguilera

Liked: Cleanliness, staff & service, amenities
Loved the beach area. It is the best one and you can see fishes in the water.
Stayed 6 nights in Jul 2024
Verified

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet getaway beautiful beach service was great food ok wish there would have been entertainment at night but all around nice place
Verified

10/10 Excellent

David Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very accommodating and pleasant! I always have a very welcoming experience here. Went during Carnival, and had a wonderful time. Town is a 60min walk, or a quick taxi ride.
Stayed 14 nights in Feb 2025
Verified

8/10 Good

michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Second stay in 25 years, Property needs a little Maintenace. Would stay again for the price.
Verified

8/10 Good

Melody

Liked: Cleanliness, staff & service
Very nice and helpful staff
Stayed 7 nights in Feb 2024
Verified

10/10 Excellent

Danny T

Liked: Amenities
Very clean hotel…
Stayed 6 nights in Jul 2023
Verified

10/10 Excellent

Monica Denel

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel stay was wonderful. The only thing bird flying around food not good. No entertainment and bed to hard other then that the staff is wonderful, hotel and food was excellent. I really enjoy my stay
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 6 nights in Feb 2024
Verified

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was amazing the water clean and clear the views of the sunsets were beautiful Swim up bars staff was nice
Stayed 3 nights in Jul 2022