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Hotel Casa Colonial Cozumel

3.0 star property
VIP Access

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Photo gallery for Hotel Casa Colonial Cozumel

Lobby
Studio | Living area
Lobby sitting area
Suite, 2 Double Beds | Living area
Front of property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Room service
  • Housekeeping

Explore the area

View in a map
5a. Ave Sur No. 9, Cozumel, QROO, 77600
  • Place, San Miguel Church
    ‪3 min walk‬
  • Place, Cozumel Maritime Terminal
    ‪3 min walk‬
  • Place, Cozumel Museum
    ‪8 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪3 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Studio

Studio

Studio

9.0 out of 10
Wonderful
(17 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 2 Double Beds

Suite, 2 Double Beds

Suite, 2 Double Beds

8.8 out of 10
Excellent
(14 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Casa Colonial Cozumel

Along with concierge services, this smoke-free hotel has dry cleaning and laundry facilities. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance, and a front-desk safe are onsite.
Hotel Casa Colonial Cozumel offers 28 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and irons/ironing boards. Plasma televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This Cozumel hotel provides complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Hotel Casa Colonial Cozumel. During your stay, you're just a quick walk from Cozumel Maritime Terminal. You'll find features like free WiFi in public areas, plus dry cleaning service and concierge services. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Just a 3-minute drive from Stingray Beach and 9 minutes from Chankanaab National Park
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Hotel Casa Colonial Cozumel offers its guests multilingual staff, tour/ticket assistance, and concierge services. WiFi is free in public spaces. Hotel Casa Colonial Cozumel also features laundry facilities, dry cleaning/laundry services, and room service (during limited hours).

This 3-star Cozumel hotel is smoke free.

Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Babysitting (surcharge)
  • Free rollaway/extra bed
  • In-room cot
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Smooth flooring in room
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 306 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 306 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Colonial Suites
Suites Colonial
Suites Colonial Cozumel
Suites Colonial Hotel
Suites Colonial Hotel Cozumel
Colonial Hotel Cozumel
Suites Colonial Hotel
Suites Colonial Cozumel
Suites Colonial Hotel Cozumel

Hotel Casa Colonial Cozumel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 259 out of 512 reviews
Rating 8 - Good. 187 out of 512 reviews
Rating 6 - Okay. 42 out of 512 reviews
Rating 4 - Poor. 12 out of 512 reviews
Rating 2 - Terrible. 12 out of 512 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Jose Luis Baltazar

Stayed 1 night in Dec 2025

10/10 Excellent

Simon

Stayed 7 nights in Nov 2025

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean quiet room, comfy beds, great location, easy walk from the ferry and very friendly staff. The morning server opened the gate for the beautiful gardens which was a lovely treat.
Stayed 2 nights in Nov 2025

6/10 Okay

Marcela

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Staff was very polite.. the hotel is nice, clean, cozy and feels secure. However, we reserved 2 doubles. We got 1 full size they call a queen. It’s not. As I’m typing this now, believe me…. It’s tight and uncomfortable. :(
Stayed 1 night in Nov 2025

6/10 Okay

Pradeep

Travelled with family
The amenities could be better
Stayed 2 nights in Nov 2025

8/10 Good

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every one was really nice.
Stayed 4 nights in Oct 2025

10/10 Excellent

pierina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Las chica que nos atendio en el desayuno maravillosa y todo los empleados lo unico que tiene que mejorar es el internet en los cuartos
Stayed 4 nights in Oct 2025

10/10 Excellent

BLANCA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and staff! Always had a smile and courteous attitude! Perfect room for my husband and I to enjoy while at Cozumel!
Stayed 2 nights in Oct 2025

10/10 Excellent

Maria Teresa

Stayed 4 nights in Sep 2025

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Sonrientes y muy buen servicio, súper céntrico el lugar, ideal para turistas
Stayed 4 nights in Aug 2025

10/10 Excellent

Victor

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 7 nights in Jun 2025

10/10 Excellent

MARIA

Travelled with partner
Great area! Walking distance to everything.
Stayed 1 night in Jun 2025

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property. Enjoyed the suite.
Stayed 2 nights in Jan 2025

10/10 Excellent

Dennis

The staff was very pleasant, especially the morning food servers.
Stayed 7 nights in May 2025

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a very tourist area but very quite and near the ferry to playa del carman. No pool
Stayed 3 nights in Apr 2025

8/10 Good

Jean Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very clean, good value

Good location, very clean, quiet, good value, free access to fantastic sister hotel pool.
Stayed 3 nights in Mar 2025

10/10 Excellent

Devora

Liked: Staff & service
Everything was wonderful except it took a

8/10 Good

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Very quiet property. I'm returning next year for two months. That has to speak for my overall satisfaction.
Stayed 14 nights in Feb 2025

10/10 Excellent

Melyna

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel
Stayed 3 nights in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will def go back, amazing bang for your buck, withing a short 4 min aalk to the main ferry terminal, wirh restaurants and marketa and anything you need cllae by
Stayed 2 nights in Feb 2025

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Will return.
Stayed 2 nights in Jan 2025

6/10 Okay

Esthefany

Travelled with family
Liked: Staff & service
It as okay, the breakfast was not good, just fruit and a slice of bread. The staff was nice and the rooms were clean.
Stayed 3 nights in Jan 2025

6/10 Okay

Jeffrey

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
While the hotel is situated in an excellent area right at the main shopping district with plenty of restaurants nearby, the room was clean and staff very friendly BUT the rooms are musky from mildew or mold and irritate your throat and sinuses. Even running the AC does not help because this is where most of it develops along with the wood inside. The lobby is nice, but rooms need upgraded. I have stayed many other places in Cozumel and even lived here for 2 years. I advise Casa Mexicana or Hotel Puerto Libre as better options for similar price. Price is to high for what you get. Also the continental breakfast was only slices of bread, jam, and a little fruit. Excellent location for walking.
Stayed 1 night in Jan 2025

10/10 Excellent

vijay

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place right in the Plaza. Nice staff and great patio breakfast. Very close to shopping and dining.
Stayed 7 nights in Dec 2024

8/10 Good

Jian

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Location is great and staffs are wonderful. Breakfast is great. But amenities were out dated, fridge is leaking, no microwave. Staff are very accommodating, but hotel really needs renovation. Hotel was very accommodating letting us check out earlier due to the travel plan change and agreed not to charge the unused days. But Expedia did not process refund until this minute, making excuse that Hotel did not approved it which was obviously a lie. So disappointing about Expedia US travel team!
Stayed 9 nights in Dec 2024