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The Westin Cozumel

4.5 star property

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Photo gallery for The Westin Cozumel

Studio Suite, 1 King Bed, Oceanfront
Premium bedding, in-room safe, desk, blackout curtains
Outdoor pool, pool loungers
Exterior
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Carretera Costera Norte Km. 4.8, Cozumel, QROO
  • Place, Isla de Pasion
  • Place, Playa San Juan
    ‪2 min drive‬
  • Place, Chankanaab National Park
    ‪18 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪8 min drive‬

Room options

View all photos for Classic Room, 1 King Bed, Balcony

Premium bedding, in-room safe, desk, blackout curtains

Classic Room, 1 King Bed, Balcony

8.4 out of 10
Very good
(35 reviews)
  • Ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds, Balcony

Classic Room, 2 Queen Beds, Balcony

Classic Room, 2 Queen Beds, Balcony

9.0 out of 10
Wonderful
(31 reviews)
  • Ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed, Ocean View

Classic Room, 1 King Bed, Ocean View

Classic Room, 1 King Bed, Ocean View

8.2 out of 10
Very good
(34 reviews)
  • Ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Ocean View

Premium bedding, in-room safe, desk, blackout curtains

Junior Suite, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(7 reviews)
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds, Ocean View

Junior Suite, 2 Queen Beds, Ocean View

Junior Suite, 2 Queen Beds, Ocean View

  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Bedroom, Ocean View

LED TV, iPod dock

Junior Suite, 1 Bedroom, Ocean View

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 58 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View

  • Ocean view
  • 58 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Ocean View

LED TV, iPod dock

Presidential Suite, 1 Bedroom, Ocean View

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 122 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Studio Suite, 1 King Bed, Oceanfront

Premium bedding, in-room safe, desk, blackout curtains

Studio Suite, 1 King Bed, Oceanfront

  • Ocean view
  • 82 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Oceanfront

Studio Suite, 1 King Bed, Oceanfront

Studio Suite, 1 King Bed, Oceanfront

8.0 out of 10
Very good
(3 reviews)
  • Ocean view
  • 105 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Exterior
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includes taxes & fees
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About this property

The Westin Cozumel

Catch some rays at the beach or spend the day relaxing at The Westin Cozumel's full-service spa. Then enjoy a meal at one of the resort's 2 restaurants. Housekeeping is available on request.
The Westin Cozumel offers 152 accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Recreational amenities at the resort include an outdoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zazil has massage/treatment rooms and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with a sauna and a steam room. The spa is open daily.
Our customers tell us they can't get enough of The Westin Cozumel's great beach location. During your stay, you'll be within walking distance of Playa San Juan. Enjoy features like free WiFi in public areas and free self parking, plus 2 restaurants. Some of the pet-friendly amenities this property offers include food and water bowls and litter boxes.
  • Free WiFi and wired Internet
  • Free self parking
  • Enjoy local and international cuisine at Cuzamil, one of the property's 2 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to massages, manicures and pedicures, or facials at Zazil
  • Services include babysitting, a free kid's club, and dry cleaning/laundry
  • Onsite recreation includes a 24-hour gym, a steam room, and a sauna
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • 6 minutes by car from Benito Juarez Park and 7 minutes from San Miguel Church
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls and litter boxes
Some rates at The Westin Cozumel are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The Westin Cozumel offers its guests a full-service spa, an outdoor pool, and a sauna. There are 2 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces.

Business amenities include a business center and meeting rooms. A 24-hour fitness center, spa services, and a terrace are also featured at the luxury The Westin Cozumel. Free self parking is available.

This 4.5-star Cozumel resort is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11:00 AM.
Cuzamil - This restaurant specializes in local and international cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting).
Las Gaviotas - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Open daily.
Snack - This poolside bar serves light fare only. Open daily.
El Cielo - This rooftop bar serves light fare only. Guests can enjoy alfresco dining (weather permitting).
Onsite venue #5 - lobby lounge.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at The Westin Cozumel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 11:00 AM for a fee: USD 31 per person
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Cuzamil
  • El Cielo
  • Las Gaviotas
  • Snack

Things to do

  • 24-hour gym
  • Free children's club
  • Full-service spa
  • Outdoor pool
  • Playground
  • Sauna
  • Scuba diving
  • Snorkelling
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free children's club
  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible bathtub
  • Front entrance ramp
  • Grab bar near toilet (51 centimetre high)
  • Hand-held showerhead
  • Handrails in stairways (109 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (119 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (109 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 43-inch LED TV
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 33 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls and litter boxes are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per night
  • Destination fee: USD 4 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 31 per person
  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Westin Cozumel Resort
Westin Cozumel
The Westin Cozumel Resort
The Westin Cozumel Cozumel
The Westin Cozumel Resort Cozumel

The Westin Cozumel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 527 out of 893 reviews
Rating 8 - Good. 185 out of 893 reviews
Rating 6 - Okay. 96 out of 893 reviews
Rating 4 - Poor. 37 out of 893 reviews
Rating 2 - Terrible. 48 out of 893 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Haiyan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and spacious room! Beautiful ocean view! However, restaurant is slow in service
Stayed 2 nights in Dec 2025

6/10 Okay

Maury

Staff was kind but the
Stayed 5 nights in Dec 2025

8/10 Good

Jaciel

Stayed 4 nights in Dec 2025

8/10 Good

DONNA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025

10/10 Excellent

David Andrew

Very nice room.Wonderful Staff
Stayed 9 nights in Dec 2025

10/10 Excellent

olga angelina

Stayed 4 nights in Dec 2025

8/10 Good

Christopher James, Hagerstown

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Returned a week ago from the Westin and although the hotel is one of my favorite with the snorkeling off the beach and a wonderful place to relax we noticed the quality of the food has gone downhill over the years. There were a few nights that only a handful of people ate at the restaurants on the property which even for off season was noticeable. The shower in our room flooded terribly and it took until the 3rd day to be moved. The cleaning staff the waiters and bartenders are great and work hard to take care of you. Drinks are of decent quality but like some food you have to pay for top shelf liquor. For the price it’s definitely worth it but if not kept on top of things I fear the ratings are going to continue to decline and really hate to see that. This place had the highest ratings the first few years it was open.
From balcony
Sky lounge pool view
Swimming pool
Stayed 6 nights in Dec 2025

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff is always friendly and helpful. Alex at the pool side bar and grill always was looking out for our needs. The front desk manager and staff also were very helpful when we needed to change rooms after the first night. We really appreciated them helping us out
Stayed 7 nights in Dec 2025

10/10 Excellent

ANGELA, tulsa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
fun!
Stayed 4 nights in Dec 2025

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 4 nights in Nov 2025

6/10 Okay

Serdar

Liked: Cleanliness, staff & service, amenities
Lobby. The hotel needs to do something about the smell.
Stayed 4 nights in Nov 2025

2/10 Terrible

Christopher

Stayed 4 nights in Aug 2023

6/10 Okay

ROCIO

el lobby huele muy mal. No todos los empleados con buena actitud
Stayed 4 nights in Nov 2025

10/10 Excellent

Sheila or Paige

Stayed 3 nights in Oct 2025

2/10 Terrible

Kimberly D Foreman

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 4 nights in Nov 2025

8/10 Good

Shellea Marie

Liked: Cleanliness
Stayed 7 nights in Nov 2025

10/10 Excellent

Francisco

Stayed 4 nights in Nov 2025

6/10 Okay

Nicole B

Travelled with partner, Travelled with group
Liked: Amenities
Disliked: Cleanliness
Property -Beautiful Beach - The ocean is very nice but in certain areas several of my friends and I hurt our toes on rocks. MUST have swim shoes. Gift shop sells them for $40 US dollars per pair. They are cheap. Bought two and the sand kept coming into them and the strap broke on one pair the second day. We left them behind at the room. Mosquitos - Terrible . Bring plenty of off and bug bite spray The Pool - nice! Ceviche, sliders and waffle fries are great. Everything else is sub par. Hotel room - We had a “Cabana” room 132. (There are only 2). Location is perfect! (Worn) Next to pool and beach but small bugs were all over the room. Can’t leave food over night. Makes worse all in bed. But the location of the room makes for way to much noise. Constant birds, doors from the surrounding areas opening and closing. Difficult to sleep every night. Water also leaked from from roof and front door. We asked for extra towels and turn down service daily. Didn’t get it. 1 night they dropped towels off and left. That’s turn down. one night we had to wait “2 hours” for wash clothes because they had to do laundry. Once asked for wash clothes. They told us we have to wait until the AM because housekeeping went home. Housekeeping is TERRIBLE! Room never cleaned properly. Hair left in shower. Food left outside the room. Half bottle of water in room upon arrival. MGMT tried but struggled too. If check out is 11am all inclusive is over for you at 11am. Can’t get a bottle of water
Hair left daily
Room
Hair left in shower daily by housekeeping
Asked to have sheets changed, left mark. Came back, mark was still there.
Stayed 5 nights in Nov 2025

2/10 Terrible

Merit

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Food always took a long time to get, came out cold and very bland. Had the all-inclusive package maybe that was the reason. Bought a bottle of wine for dinner one night, got a call on the phone when my wife and I were in bed saying I had to pay cash. That night, and the server was coming up to the room. Went down to the desk asked for a hold for charged room account. Hotel put $577.81 on hold on credit card. Paid off account at check out, hotel still kept $577.81. 10 days later and calling hotel 3 times still will not release money. Worst hotel experience in my life, I'm 63 years old.
Stayed 8 nights in Oct 2025

10/10 Excellent

Adriana

Stayed 1 night in Oct 2025

10/10 Excellent

Angelica Stach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and the hotel was clean and well maintained
Stayed 7 nights in Oct 2025

6/10 Okay

kristina

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Positives: 1. beach front property, with room’s balcony facing the beach 2. All-inclusive option 3. friendly wait staff 4. Delicious breakfasts, beef dishes, some appetizers, & some desserts 5. Great selections of alcoholic & non-alcoholic drinks. 6. 24-hour spacious gym with adequate equipments for complete workouts. Negatives: 1. a-la-carte dining only, most of the time took 40-45 minutes just to get the food 2. No consistent flag updates on the ocean condition. We had a scary windy storm one day & really rough water, but flag was yellow!! 3. dive-shop water sports was non-existent, they kept yellow flag on rough 3 days including during a scary storm, but red flags on last 2 days perfect days of no wind, no wave. The staff at dive shops just said: “cancel, maybe tomorrow”. 4. Absolutely no on-site activities, other than (small) kids club. 5. Location is far from any attractions or markets 6. Bland pasta & fish dishes. 7. Although we paid for all-inclusive, taking food out of the restaurants or to-go was discouraged. 8. No grab-and-go snacks, you’d have to actually order and eat them at the restaurants or get room service for additional fees. One of the main reasons we booked this one was because of the complimentary kayaks & paddle boards, but we were denied using them on 2 perfect super calm days!! Advertisement is misleading!!
Stayed 4 nights in Oct 2025

10/10 Excellent

Jana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 2nd stay for excellent. Rooms are tired and need love comparing when we visited 8 years ago.
Stayed 6 nights in Apr 2025

2/10 Terrible

Sheila

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Save yourself from my experience. Read for a full experience review: Beautiful location and views, but service and management are seriously lacking. Here’s the reality: • Beach & bugs: Sand flies everywhere, mosquitos swarm at night, no fans, no bug spray sold at the shop. My legs and back are torn up from sand fly bites. We’ve never been to a beach that infested before. I have scars a week later. • Service: Staff mostly stand around chatting instead of helping. Several times we had to walk down to the street to hail a taxi because there was no bell hop working. Westins are known for their level of care - not this place. • Towels: Charged $20 for “dirty” towels. I asked for proof and they provided a generic picture of a towel used by a woman 10 shades darker than me. I am very fair skinned and this picture they sent is no where close to my tone. The housekeeper is either very mistaken on room numbers or they do this repeatedly using the same photo. • Noisy rooms & housekeepers: You can hear everything from neighbors. Housekeeping cleans with music blasting — impossible to rest when they are on your floor. • Food & dining: They will not allow you to order drinks without ordering very expensive food. They say it’s law, no one else did this to us. Just something to be aware of. • Pricing issues: Bartender offered 2-for-1 mojitos — ended up charging $18. $18 for 2/1 special is crazy work. Get drinks at a fraction of the cost down the street. • Lobby: Water leak caused mi
Stayed 4 nights in Sep 2025

8/10 Good

Gina

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Staff
Stayed 4 nights in Oct 2025