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Xiknal Cozumel

2.0 star property

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Photo gallery for Xiknal Cozumel

Terrace/patio
Terrace/patio
Basic Room
Free WiFi, bed sheets
Outdoor pool

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Kitchen

Explore the area

View in a map
5 sur #511, Cozumel, QROO, 77600
  • Place, Central Plaza
    ‪16 min walk‬
  • Place, Plaza Punta Langosta
    ‪17 min walk‬
  • Place, Cozumel Maritime Terminal
    ‪19 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪4 min drive‬

Room options

View all photos for Basic Room

Free WiFi, bed sheets

Basic Room

  • Garden view
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Room

Free WiFi, bed sheets

Basic Room

8.0 out of 10
Very good
(1 review)
  • Garden view
  • Sleeps 2
  • 1 King Bed

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Family Room

Family Room

  • City view
  • Sleeps 2
  • 2 King Beds

View all photos for Basic Room

Basic Room

Basic Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

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Room

Room

  • Sleeps 2
  • 2 Queen Beds

View all photos for Basic Room

Basic Room

Basic Room

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Room

Basic Room

Basic Room

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Room

Basic Room

Basic Room

  • Sleeps 2
  • 1 King Bed

View all photos for Room

Room

Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 2 Queen Beds

View all photos for Basic Room

Basic Room

Basic Room

  • Garden view
  • Sleeps 2
  • 1 King Bed

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About this property

Xiknal Cozumel

Hotel with an outdoor pool, near Cozumel Maritime Terminal
An outdoor pool, dry cleaning, and laundry facilities are available at this hotel. WiFi in public areas is free. Housekeeping is available on request.
Xiknal Cozumel offers 10 accommodations with air conditioning. This Cozumel hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Guests can make use of the shared/communal kitchen. Bathrooms include showers. Housekeeping is provided on request.
Recreational amenities at the hotel include an outdoor pool.
Our customers tell us they can't get enough of the helpful staff at Xiknal Cozumel. During your stay, you'll be within walking distance of Cozumel Maritime Terminal. Features include free WiFi in public areas, plus an outdoor pool and dry cleaning service.
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry
  • 12 minutes by foot from "Benito Juarez" Municipal Market and a 3-minute drive from Cozumel Maritime Terminal
As a guest of Xiknal Cozumel, you'll find an outdoor pool, laundry facilities, and dry cleaning/laundry services. Public spaces have free WiFi.

Smoking is allowed in designated areas at this Cozumel hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 10 per night); reservations required

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request) (for a fee)

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Shared kitchen access

More

  • Air conditioning

Policies

Check-in

Check-in start time: 11:00 AM; Check-in end time: 9:00 PM
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:30 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Xiknal Cozumel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 10 per night (164 ft away)
  • Housekeeping fee: USD 20 per stay; may vary based on length of stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk at this property is open daily from 8:00 AM - 10:30 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • Pets and service animals are not allowed on site.

Property is also known as

Xiknal Cozumel Hotel
Xiknal Cozumel Cozumel
Xiknal Cozumel Hotel Cozumel

Xiknal Cozumel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 29 out of 41 reviews
Rating 8 - Good. 4 out of 41 reviews
Rating 6 - Okay. 5 out of 41 reviews
Rating 4 - Poor. 1 out of 41 reviews
Rating 2 - Terrible. 2 out of 41 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Channy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice find! Nice staff, great rooms, clean and well organized with view on the central area. Not sure if the inner courtyard was under renos but there was a number of construction tools and material that could have been cleaned up. Would go again!
Stayed 1 night in Apr 2025

10/10 Excellent

Jonas J.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Dec 2024

10/10 Excellent

Chandler

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

SUPER CLEAN, NICE STAFF

It was amazing. The sweetest people working there. I didn’t know what to expect, the reviews were really good so I tried it and it was amazing. SUPER CLEAN and air conditioning in the room. It’s charming, no thrills, simple, clean and amazing!
Stayed 1 night in Dec 2024

6/10 Okay

Cristina, Los Angeles

Stayed 2 nights in Nov 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Robyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel, the entry parlor and courtyard & garden feels like something out of a fairytale! Friendly hosts and a sweet hotel dog Paloma! Just a few minutes walk from the ferry dock. Highly recommend this beautiful place.
Stayed 1 night in Apr 2024

10/10 Excellent

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about our stay except for one thing. No full size mirror.
Stayed 1 night in Mar 2024

10/10 Excellent

Marsha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and accommodating. The rooms and bathrooms were clean and a comfortable size.
Stayed 1 night in Mar 2024

10/10 Excellent

Hillary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The host was very welcoming, helpful and all round personable. Their dog Paloma was very friendly and became our best friend. Had an amazing stay here can’t wait to come back
Stayed 2 nights in Mar 2024

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was super helpful and friendly
Stayed 1 night in Mar 2024

10/10 Excellent

Hillary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best service at this location, the host was very helpful and accommodating . Paloma the dog became our best friend on the first day. The place is a walking distance from the ferry, downtown center and a lot of other places. This was an amazing place
Stayed 1 night in Mar 2024

10/10 Excellent

Aislyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2024

8/10 Good

Maarten

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location downtown, charming and big beds.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Book it!!! You walk in and feel like you are in a hidden jungle oasis. It's so quite and peaceful even though you are in the center of the city. It is very clean too. The staff went above and beyond with any questions I had. It is walking distance to just about everything. I rented a car one day and they allowed me to park it in the garage. I highly recommend it.
Stayed 3 nights in Feb 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay at Xiknal! The place is located right in the center, easy walk to all the restaurants, bars, shops and ferry. It’s family owned and you know they put a lot of love into the property keeping everything very clean and lush. It has a beautiful peaceful courtyard with a pool. They have an adorable dog Paloma that greeted us every day and a small playful kitten roaming the courtyard. Rosalba was incredibly accommodating, she provided beach towels and any bathroom supplies we asked (e.g. hair drier), always going above and beyond. The rooms have A/C and a fan so it’s nice if you prefer the room colder in the night for sleeping but have the fan while getting ready in the morning. Highly recommend!
Stayed 4 nights in Feb 2024

6/10 Okay

Evan

Travelled with partner
Liked: Cleanliness, staff & service
Location of the property and staff are great, but it was an extremely noisy stay. The property is small enough that you can hear everything happening outside, and it was a struggle to sleep each morning with the hustle of the staff in the morning.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Lee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is a peaceful retreat, conveniently located in downtown Cozumel. The room was simple but comfortable and clean. Lots of restaurants are within easy walking distance and taxis are available on the corner to take you to the beaches around the island. I would definitely come back!
Stayed 5 nights in Feb 2024

10/10 Excellent

Marlene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Owner and staff were very amicable and accessible.
Stayed 1 night in Feb 2024

10/10 Excellent

Eleanor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel, there's a personal touch from the property being family run and that shines through in everything from the lush garden to the bed linens. As an animal lover I appreciated the friendly pooch and cute kitten! This place is walkable from the ferry terminal and close to lot's of great restaurants. Being in the centre of the action means there's some noise at night, but overall a tranquil oasis!
Stayed 3 nights in Jan 2024

10/10 Excellent

kari

Stayed 5 nights in Dec 2023

10/10 Excellent

Holly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Xiknal is potentially the most beautiful accommodations I’ve been lucky enough to book. The staff- incredible, they offer a ceviche dinner for an extra cost if you give notice. The pool is pristine. I would spend a month at Xiknal if it was up to me. Truly heaven on earth. Do not miss out.
Stayed 1 night in May 2023

8/10 Good

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The common area kitchenette with a refrigerator, coffee maker, and such

10/10 Excellent

Melyssa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t miss this sweet place!

This was a beautiful place to stay! The owners were so kind and really cared about your experience. The the gardens, pool, grounds are lively and insta worthy. Oh and they have the sweetest puppy!
Stayed 1 night in Feb 2023

2/10 Terrible

Santa Rosa De Castilla

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

ESTAFA Y CERO AMABILIDAD

Horrible!!! Cada año visito la isla de Cozumel por trabajo y en esta ocasión quise darle la oportunidad a este hospedaje. Los comentarios no parecían malos y con su “flexibilidad” de check in a las 11am creímos era una buena oportunidad, desafortunadamente llegamos y está cerrado el lugar, marcamos al teléfono y nunca contestaron tuvimos que buscar ayuda por medio de hoteles.com para que los contactaran. Una hora después llegaron los encargados que son una pareja y la recepción fue simple pero el cobro no fue respetado con el precio que aparecía en la página, la persona se excusó diciendo que eran impuestos los que debía pagar y en la reserva ya estaban aplicados, en fin recibí la habitación pues tenía compromiso de trabajo y está demás decir que jamás se me regresó el excedente que pagué, tampoco me dieron factura y la habitación jamás funcionó su A/C prende pero no enfría la habitación, la regadera estaba obstruida por el sarro y nunca salió el agua caliente, reservamos cama king y tampoco nos la dieron como solicitamos, la habitación no es insonora, todo se escucha de la calle y con eso para mí fue suficiente para nunca volver a este lugar, que no tiene personas amables, no se preocupan por ser anfitriones, el hotel es pequeño e intenta ser interesante pero sus encargados que viven en el hotel no les interesa que los huéspedes se sientan cómodos, por lo que no recomiendo este lugar, sin calidez, amabilidad o atención que solo hacen ver mal a la isla donde yo viví por años.
Esperando porque no estaba abierto el lugar
Una hora después entramos
La reserva era de cama king y esto nos ofrecieron
Stayed 1 night in May 2025