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Crans Montana Suites

3.0 star property

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Panoramic Double Room, Mountain View, Mountainside
Lobby lounge, garden views, open daily
Free daily buffet breakfast
Balcony
Free daily buffet breakfast

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Business services
  • Bar

Explore the area

View in a map
Route de Vermala, 39, Crans-Montana, Valais, 3963
  • Place, Montana - Cry d'Er Gondola
    ‪6 min walk‬
  • Place, Casino de Crans-Montana
    ‪9 min walk‬
  • Place, Patinoire Ycoor
    ‪10 min walk‬
  • Airport, Sion (SIR)
    ‪27 min drive‬

Room options

View all photos for Panoramic Double Room, Mountain View, Mountainside

Panoramic Double Room, Mountain View, Mountainside

Panoramic Double Room, Mountain View, Mountainside

  • Mountain view
  • 22 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Comfort Double or Twin Room, 2 Single Beds, Private Bathroom, Mountain View

Comfort Double or Twin Room, 2 Single Beds, Private Bathroom, Mountain View

Comfort Double or Twin Room, 2 Single Beds, Private Bathroom, Mountain View

  • Mountain view
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Comfort Studio, Kitchenette, Mountain View

Comfort Studio, Kitchenette, Mountain View

Comfort Studio, Kitchenette, Mountain View

  • Mountain view
  • 23 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Apartment, Kitchen, Mountain View

Family Apartment, Kitchen, Mountain View

Family Apartment, Kitchen, Mountain View

  • Mountain view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Double or Twin Room, Private Bathroom, Valley View

Superior Double or Twin Room, Private Bathroom, Valley View

Superior Double or Twin Room, Private Bathroom, Valley View

  • Mountain view
  • 20 sq m
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

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About this property

Crans Montana Suites

Ski into Crans Montana Suites, where you can enjoy a drink at the bar/lounge and take advantage of amenities like ski storage and ski passes. Change of towels is available on request.
Crans Montana Suites offers 24 accommodations with minibars (stocked with some free items) and espresso makers. These individually furnished accommodations include desks. 21-inch Smart televisions come with premium digital channels and Netflix.

Bathrooms include bathtubs or showers and complimentary toiletries. This Crans-Montana hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and portable fans. In-room massages, hair dryers, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include ski-in/ski-out access.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Crans Montana Suites, you're just a quick walk from Montana - Cry d'Er Gondola. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy garden views while dining at The Gallery Lounge & Bar
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Onsite recreation includes ski-in/ski-out access, snowshoeing, and hiking/biking trails
  • Within a 15-minute walk of Patinoire Ycoor and Casino de Crans-Montana
  • Free ski shuttle service
Getting to the slopes is a breeze with this mountain hotel's complimentary ski shuttle. Crans Montana Suites helps provide the perfect ski vacation with ski storage and ski passes. When the sun goes down, sip après-ski drinks in the hotel's bar.

Along with a coffee shop/cafe, there's a snack bar/deli on site. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi. Limited free parking is available on a first-come, first-served basis. A complete renovation of Crans Montana Suites was completed in December 2024.

Smoking is allowed in designated areas at this Art Deco Crans-Montana hotel.

Guests are served free buffet breakfast daily from 7:30 AM to 10:30 AM. The hotel hosts a free manager's reception daily.
The Gallery Lounge & Bar - Overlooking the garden, this lobby lounge serves breakfast, lunch, dinner, and light fare. Happy hour is offered.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge) up to 25 kilometres
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Bus station shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Free ski shuttle
  • Limo/town car service
  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Limited number of on-site self parking spaces per unit
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • The Gallery Lounge & Bar

Things to do

  • 18-hole adjacent golf course
  • Art gallery
  • Bicycle storage
  • Billiards/pool table
  • Books
  • Ecotours
  • Hiking/biking trails
  • Mountain biking
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Snow sports gear
  • Snowshoeing
  • TV in common areas

Family friendly

  • Changing table
  • Children's books
  • Children's dinnerware
  • Children's games
  • High chair
  • In-room babysitting
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Gift shop/newsstand
  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Coworking space

Outdoors

  • Garden
  • In a nature reserve
  • In the mountains
  • Outdoor furniture
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Area rugs in public areas
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Lift (100 centimetre wide door)
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (71 centimetre high)

More

  • 1 building
  • 4 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - December 2024
  • Reusable cups
  • Reusable tableware

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 21-inch smart TV with premium digital channels
  • Netflix
  • Streaming services

Food and drink

  • Espresso maker
  • Free bottled water
  • Free minibar (limited items)
  • Limited room service
  • Meal delivery service
  • Mini-fridge
  • Paper towels
  • Restaurant dining guides

More

  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Heating (climate-controlled)
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Portable fan
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 9:30 PM
Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation
Guests should be aware that 2 dogs reside at this property
This property enforces quiet hours from midnight to 7:00 AM
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from April 28 2025 to April 27 2027 (dates subject to change).

Access methods

Front desk (limited hours), lockbox

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 60.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 5.00 per person, per night for adults; CHF 2.50 per night for guests aged 6-15 years old. This tax does not apply to children under 6 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: CHF 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking and high chair
This property accepts credit cards, debit cards, mobile payments, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Crans Montana Suites offers transfers from the train station (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. The front desk at this property is open daily from 8:00 AM - 9:30 PM.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests arriving after 9:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and lockbox information. Front desk staff will greet guests on arrival at the property. Guests should know that 2 dogs live at this property. At the property, quiet hours are enforced between midnight and 7:00 AM.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crans Montana Suites Hotel
Crans Montana Suites Crans-Montana
Crans Montana Suites Hotel Crans-Montana

Crans Montana Suites Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 3 out of 4 reviews
Rating 8 - Good. 0 out of 4 reviews
Rating 6 - Okay. 0 out of 4 reviews
Rating 4 - Poor. 0 out of 4 reviews
Rating 2 - Terrible. 1 out of 4 reviews

9.6/10

Cleanliness

10/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Ava

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing experience at Crans Montana Suites. All of the staff were very helpful and welcoming. Pablo even gave us some great recommendations for places to eat around town. It was very convenient for skiing with only an 8 minute walk to the Arnouva gondola. We really enjoyed playing pool and backgammon in the lobby and having drinks or coffee. The complementary breakfast was really great in the morning. The accommodations were beautiful and clean. Last but not least, they have some friendly dogs that you will see around the lobby, and we enjoyed giving Teddy some pets.
Stayed 8 nights in Jan 2025
Verified

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new clean functional and very comfortable room. Spacious comfortable public areas in hotel. Excellent healthy breakfast. Very friendly welcoming manager. I enjoyed a nightly supper in the restaurant- - food was excellent and reasonably priced. Convenient shuttle bus to and from the slopes with bus stop 1 minute from the hotel. The slopes are walkable - - probably 8-10 minutes but I preferred the shuttle bus given my age. The skiing at Crans-Montana was excellent. Overall a wonderful stay. Kudos to Pablo the manager!! Thanks- - hope to be back again.
Stayed 8 nights in Feb 2025
Verified

2/10 Terrible

Chi Hong

Liked: Cleanliness, property conditions & facilities, room comfort

Unacceptable and unprofessional service

I had booked a 6-night stay in a suite, but from Day 4 onward, there was no housekeeping provided. The room was not cleaned, and fresh towels and amenities were not supplied until Day 6 after reaching one of the staff by WhatsApp. Additionally, breakfast, which was clearly stated as included for all six days, was only available on the first 3. This abrupt and unexplained cancellation of promised services is both misleading and unacceptable. What’s worse, there was no staff present at the hotel at all. The front desk was unattended, phone calls went unanswered, and messages were ignored. After multiple failed attempts, I finally received a response only through social media, stating that all staff had left due to the end of the season. This explanation is completely unacceptable, especially as no guests were informed beforehand, and no alternative support or action was offered, even after I reached out. The most appalling part of this experience occurred on the final day. A heavy snowfall disrupted all transportation in Crans Montana. No buses or funicular were operating, and our pre-booked taxi never arrived, again, with no notification from the hotel or any assistance whatsoever. With no staff to turn to, we were forced to walk down to the funicular station through snow and ice with our luggage, completely unaided. As a direct result of this chaos and lack of support, we missed our flight. This experience was not only stressful, it was a nightmare absolutely.
Breakfast have been provided on first 3 day
Heavily snow fall at the last day
No front desk staff and we had to put the room key on the tray when check out
Heavy snow fall made all transportation out of service while we couldn’t get any support from hotel staff
Stayed 6 nights in Apr 2025
Verified

10/10 Excellent

Lukas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir haben uns von Anfang an sehr wohl und willkommen gefühlt. Es herrscht eine sehr gute Stimmung im Haus und unter den Angestellten. Der Manager ist außerordentlich freundlich und relaxt. Wir würden diesem Betrieb 4 Sterne geben! Nun wünschen wir der ganzen Crew ein tolles Jahr und viel Erfolg. Auf jeden Fall kommen wir wieder.
Stayed 5 nights in Feb 2025