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Hotel Serenna

3.0 star property

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Photo gallery for Hotel Serenna

Exterior
Quadruple Room, 2 Queen Beds
Exterior
Exterior
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Room service

Explore the area

View in a map
Aldama #215, Cuatro Ciénegas, COAH, 27640
  • Place, Cuatrocienegas Central Plaza
    ‪7 min walk‬
  • Place, Venustiano Carranza Museum
    ‪7 min walk‬
  • Place, San José Church
    ‪9 min walk‬

Room options

View all photos for Classic Double Room, 1 King Bed

Classic Double Room, 1 King Bed

Classic Double Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Quadruple Room, 2 Queen Beds

Quadruple Room, 2 Queen Beds

Quadruple Room, 2 Queen Beds

9.0 out of 10
Wonderful
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite

Suite

Suite

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

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About this property

Hotel Serenna

This smoke-free hotel features an outdoor pool, a restaurant, and free breakfast. Free WiFi in public areas and free self parking are also provided.
Hotel Serenna offers 16 accommodations with complimentary bottled water and hair dryers. Rooms open to balconies or patios. Cable television is provided.

Bathrooms include showers and complimentary toiletries. This Cuatro Ciénegas hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Hotel Serenna, you're just a quick walk from Venustiano Carranza Museum. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the restaurant
  • Take a swim in the outdoor pool
  • Within a 10-minute walk of Venustiano Carranza Museum and Cuatrocienegas Central Plaza
There's a restaurant on site. Free breakfast is served daily. Public spaces have free WiFi. Hotel Serenna also features an outdoor pool and room service (during limited hours). Self parking is free.

This 3-star Cuatro Ciénegas hotel is smoke free.

Guests are served free buffet breakfast daily from 7:30 AM to 11:30 AM.
Hotel Serenna has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 5 metres
  • Street parking available
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 11:30 AM
  • A restaurant
  • Private picnics

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • In a nature reserve

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Ceiling fan
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Hotel Serenna

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit is payable by bank transfer and is due within 24 hours of booking the reservation.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Ito
Hotel Serenna Hotel
Hotel Serenna Cuatro Ciénegas
Hotel Serenna Hotel Cuatro Ciénegas

Hotel Serenna Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 59 out of 104 reviews
Rating 8 - Good. 32 out of 104 reviews
Rating 6 - Okay. 9 out of 104 reviews
Rating 4 - Poor. 3 out of 104 reviews
Rating 2 - Terrible. 1 out of 104 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Very enjoyable stay, would return
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 2 nights in Aug 2025
Verified

6/10 Okay

Maria de los Angeles

Liked: Staff & service
.
Stayed 2 nights in Dec 2025
Verified

6/10 Okay

JAVIER

Liked: Cleanliness, staff & service, property conditions & facilities
Too many restrictions regarding coolers and drinks, noisy neighborhoods, not nice. Facilities ok
Stayed 2 nights in Jul 2025
Verified

8/10 Good

jorge rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Si
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Jazmin

Liked: Cleanliness, amenities, property conditions & facilities
Céntrico , cómodo , fácil de llegar y muy tranquilo
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Rosa Elia

Liked: Cleanliness, staff & service, amenities
Excelente servicio!! La única sugerencia es q tengan venta de refrescos o agua al momento del almuerzo
Stayed 1 night in Feb 2026
Verified

6/10 Okay

JAASIEL

Liked: Cleanliness, property conditions & facilities
LES FALTA MAS PROGRAMACION EN TV. LA HABITACION ES ACEPTABLE, EL PERSONAL FUE AMABLE.
Stayed 1 night in Feb 2026
Verified

8/10 Good

rosaura

Liked: Cleanliness, staff & service, amenities
La habitación el único detalle que tuvo fue la chapa del baño ya estaba desgastada y no servía, en cuanto al servicio del personal muy bueno y amables muy oportuna la atención para solucionar el detalle de la chapa de la puerta.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

José

Liked: Cleanliness, amenities, property conditions & facilities
Todo fue muy rápido, un trato amable y sin contratiempos .
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, amenities
Exelente servicio y muy buenas instalaciones
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Alberto

Liked: Cleanliness, amenities, property conditions & facilities
Excelente,todo muy bien servicio, comida, cuarto, ubicación y muy bonito el hotel
Stayed 1 night in Jan 2026
Verified

8/10 Good

Rosa Ana Arias

Liked: Cleanliness, staff & service, property conditions & facilities
La habitación esta bien pero,no tiene ganchos para la ropa hace falta una silla o perchero para las bolsas .
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es lindo y acogedor, el servicio por parte del personal es muy bueno, todos son muy amables y accesibles
Stayed 1 night in Dec 2025
Verified

8/10 Good

Juanita

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
El personal muy amable
Stayed 1 night in Jan 2026
Verified

8/10 Good

Rosa María

Liked: Cleanliness, amenities, property conditions & facilities
La habitación estaba limpia y el personal fue amable. El área de desayuno tiene las sillas sucias y tuve que pedir varias veces que me llevaran alimentos que ya se habían terminando, no hay revisión constante en esta área. El agua de la alberca está helada.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Karen Anel

Liked: Cleanliness, property conditions & facilities
Muy agradecidos con las atenciones de Victor en nuestro tour.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Axel

Liked: Cleanliness, amenities, property conditions & facilities
Las instalaciones excelentes
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Marisela

Liked: Cleanliness, amenities, property conditions & facilities
La cama es muy comoda, el check in y check out muy rapido el lugar esta muy limpio nos gusto mucho el hotel
Stayed 1 night in Dec 2025
Verified

8/10 Good

ERIC

Liked: Cleanliness, staff & service, amenities
El personal fue muy amable. Las instalaciones son muy buenas.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

GERARDO

Liked: Cleanliness, amenities, property conditions & facilities
La habitación estaba limpia, ordenada y el personal muy amable
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Israel Orestes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Auque el desayuno es tipo buffet, este fue limitado.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

SERGIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar muy agradable, excelente vista, excelente atención de todo el personal, desayuno sencillo pero con bien sazón
Stayed 1 night in Sep 2025
Verified

8/10 Good

Maria de los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es un hotel sencillo, limpio y excelente para descansar. No se escucha nada de ruido. El desayuno está delicioso.
Stayed 1 night in Aug 2025