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Hotel Serenna

3.0 star property

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Photo gallery for Hotel Serenna

Exterior
Lobby sitting area
Outdoor pool
Snack bar
Suite

Popular amenities

  • Pool
  • Room service
  • Breakfast included
  • Parking included
  • Housekeeping
  • Free WiFi

Explore the area

Map
Aldama #215, Cuatro Ciénegas, COAH, 27640
  • Cuatrocienegas Central Plaza
    ‪7 min walk‬
  • Ferriño Wineries
    ‪2 min drive‬
  • Cuatro Cienegas de González Viewpoint
    ‪3 min drive‬

Room options

View all photos for Classic Double Room, 1 King Bed

Classic Double Room, 1 King Bed

Classic Double Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Quadruple Room, 2 Queen Beds

Quadruple Room, 2 Queen Beds

Quadruple Room, 2 Queen Beds

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite

Suite

Suite

  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

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About this property

Hotel Serenna

Hotel in Cuatro Ciénegas with free breakfast and an outdoor pool
This smoke-free hotel features an outdoor pool, a restaurant, and free breakfast. Free WiFi in public areas and free self parking are also provided.
Hotel Serenna offers 16 accommodations with complimentary bottled water and hair dryers. Rooms open to balconies or patios. Cable television is provided.

Bathrooms include showers and complimentary toiletries. This Cuatro Ciénegas hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Hotel Serenna, you're just a quick walk from Venustiano Carranza Museum. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the restaurant
  • Take a swim in the outdoor pool
  • Within a 10-minute walk of Venustiano Carranza Museum and Cuatrocienegas Central Plaza
There's a restaurant on site. Free breakfast is served daily. Public spaces have free WiFi. Hotel Serenna also features an outdoor pool and room service (during limited hours). Self parking is free.

This 3-star Cuatro Ciénegas hotel is smoke free.

Guests are served free buffet breakfast daily from 7:30 AM to 11:30 AM.
Hotel Serenna has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 5 metres
  • Street parking available
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 11:30 AM
  • A restaurant
  • Private picnics

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • In a nature reserve

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Ceiling fan
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Hotel Serenna

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit is payable by bank transfer and is due within 24 hours of booking the reservation.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Ito
Hotel Serenna Hotel
Hotel Serenna Cuatro Ciénegas
Hotel Serenna Hotel Cuatro Ciénegas

Hotel Serenna Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 26 out of 52 reviews
Rating 8 - Good. 18 out of 52 reviews
Rating 6 - Okay. 4 out of 52 reviews
Rating 4 - Poor. 3 out of 52 reviews
Rating 2 - Terrible. 1 out of 52 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

4/10 Poor

CARLOS CESAR

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2021

4/10 Poor

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Apr 2021

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

8/10 Good

VLADIMIR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Small Rooms good service

The hotel facility is very new, clean with good service, But "Ito" means small actually the rooms they offer for 4 persons there is not enoug space, the bathroom is small consider that if you are a big person. the Prices according to spaces are kind high.
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2020

8/10 Good

Araceli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cozy and friendly

Very nice and friendly service. Really close to attractions!
Stayed 1 night in Oct 2020

8/10 Good

Maria Teresa

Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in a location close to downtown. The place is very clean. I think breakfast service should be available earlier in the morning. They open the restaurant at 8 am. Bar is nice and so is the pool.
Stayed 1 night in Oct 2019

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful & Comfy

The views of the mountains were beautiful and the bartender was the best!
Stayed 1 night in Jul 2019

10/10 Excellent

osmara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

2/10 Terrible

Victor

Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
La limpieza deja mucho que desear, entrando a la habitación aparentemente todo muy limpio, pero las dos camas tenían las sábanas sucias, ni siquiera habían sacudido las camas, estaban llenas de brillitos, piedritas de colores y cabellos. Un asco de sábanas! El personal del hotel muy amable.
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar muy agradable y bonito, tranquilo su personal muy eficaz. Solo faltó agua caliente en la regadera pues aunque es caluroso es necesaria por la mañana.
Stayed 2 nights in May 2021

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
No vi que sanitizaran las áreas
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Instalaciones excelentes!!! Relación calidad precio perfecta, el trato del personal como en casa, la verdad me hospedé en 3 hoteles diferentes y este me dejó impresionado, sin duda volvería
Stayed 1 night in Apr 2021

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy agradable hotel, cuidado y acogedor, aunque un poco pequeña la habitación
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo de muy buen gusto FELICIDADES y como debe de ser el agua bien caliente
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
me parecio excelente sus instalaciones todo aparentemente nuevo o de poco tiempo buena alberca,buen bar y servicio de restaurant. unico detalle en mi estancia el baño expedia fuerte olor a drenaje todo el dia y lo que es dotacion de shampoo mini porcion para 4 personas. volveria a hospedarme
Stayed 1 night in Jan 2021

8/10 Good

RosaMartha, Nava , coahuila

Travelled with family
Liked: Cleanliness, staff & service
Hotel muy pequeño, pero da buena impresión, el bañó es pequeño, el estacionamiento fuera del hotel.
Stayed 1 night in Jan 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Las atenciones de priscila la recepcionista muy amable, pésima comida, cierran la recepcion teniamos que salir a las 5 am y nadie abria la puerta, el estacionamiento es enfrente en un terreno atras de una casa, se escucha todo en las habitaciones
Stayed 1 night in Dec 2020