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NASS Pinar del Lago

3.5 star property

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Photo gallery for NASS Pinar del Lago

Terrace/patio
LED TV
A modern lobby with two sofas, a glass coffee table, and a large window offering a view of the street.
Hallway
Interior detail

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Free airport shuttle
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Business services

Explore the area

View in a map
Avenida Ordoñez Lasso e Higuerillas, Cuenca, 010111
  • Place, San Sebastian Plaza
    ‪10 min drive‬
  • Place, San Francisco Plaza Market
    ‪11 min drive‬
  • Place, University of Cuenca's Orchid Garden
    ‪11 min drive‬
  • Airport, Cuenca (CUE-Mariscal Lamar)
    ‪20 min drive‬

Room options

View all photos for Superior Single Room, 1 King Bed, Private Bathroom, Garden Area

Superior Single Room, 1 King Bed, Private Bathroom, Garden Area

Superior Single Room, 1 King Bed, Private Bathroom, Garden Area

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Double Room, 2 Queen Beds, Private Bathroom, Garden Area

Superior Double Room, 2 Queen Beds, Private Bathroom, Garden Area | Living area

Superior Double Room, 2 Queen Beds, Private Bathroom, Garden Area

  • River view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Triple Room, Private Bathroom, Garden Area

Standard Triple Room, Private Bathroom, Garden Area

Standard Triple Room, Private Bathroom, Garden Area

  • 30 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Large Single Bed
  • Free Wi-Fi

View all photos for Superior Triple Room, Private Bathroom, Garden Area

Superior Triple Room, Private Bathroom, Garden Area

Superior Triple Room, Private Bathroom, Garden Area

10.0 out of 10
Exceptional
(1 review)
  • River view
  • 35 sq m
  • Sleeps 6
  • 3 Queen Beds
  • Free Wi-Fi

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About this property

NASS Pinar del Lago

Along with a coffee shop/cafe, this smoke-free hotel has coffee/tea in a common area and a business center. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Other amenities include dry cleaning, laundry facilities, and tour/ticket assistance.
NASS Pinar del Lago offers 17 accommodations with minibars and hair dryers. LED televisions come with cable channels.

Bathrooms include shower/tub combinations with deep soaking bathtubs and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

During your stay at NASS Pinar del Lago, you'll be close to Iglesia San Sebastián. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the coffee shop/cafe
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Just a 4-minute drive from Museum of Modern Art and a few minutes from University of Cuenca's Orchid Garden
  • Free airport shuttle service
  • Dogs welcome for a fee (restrictions apply)
There's a coffee shop/cafe on site. Free breakfast is served daily. WiFi is free in public spaces. You'll find a business center on site. A roundtrip airport shuttle is free (available 24 hours). The business-friendly NASS Pinar del Lago also features tour/ticket assistance, coffee/tea in a common area, and laundry facilities. Free self parking is available.

This 3.5-star Cuenca hotel is smoke free.

Guests are served free continental breakfast daily from 7:30 AM to 9:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 7:30 AM to 9:30 AM
  • A coffee shop/cafe
  • Coffee and tea in common areas

Family friendly

  • Cot (surcharge)
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre

Accessibility

  • No lift

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Desk
  • Heating
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The property charges 10 percent for credit card payments
The front desk is open daily from 7 AM - midnight
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 8 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 13 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cribs (infant beds) are available for USD 15.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 8 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 15.0 per night
  • Rollaway bed fee: USD 15.0 per night
  • Credit card charges are subject to a surcharge of 10 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
The front desk at this property is open daily from 7 AM - midnight.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

NASS Pinar Lago Hotel Cuenca
NASS Pinar Lago Hotel
NASS Pinar Lago Cuenca
NASS Pinar Lago
NASS Pinar del Lago Hotel
NASS Pinar del Lago Cuenca
NASS Pinar del Lago Hotel Cuenca

NASS Pinar del Lago Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 31 out of 77 reviews
Rating 8 - Good. 22 out of 77 reviews
Rating 6 - Okay. 8 out of 77 reviews
Rating 4 - Poor. 5 out of 77 reviews
Rating 2 - Terrible. 11 out of 77 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Jodie

Liked: Cleanliness
Disliked: Amenities
The lady was nice, and the room was clean. Our issue was that they did not accept our Capital one card and we had to pay in cash.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Maria

Liked: Cleanliness, staff & service
Staff was nice but i had to go around the hotel to find a person around.
Stayed 1 night in Oct 2023
Verified

2/10 Terrible

Monica

Disliked: Cleanliness, property conditions & facilities
The hot water didnt work the first night. Staff is not attentive nor welcoming. There was no hair dryer in the room. Breakfast is included but not much to select. Do not waste your money here. There are better places in Cuenca.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Vivi

Liked: Amenities
Perform the review and care of the bathtub, check the cabinets since they were with moisture in room 209
Stayed 3 nights in Jul 2025
Verified

8/10 Good

XAVIER

Liked: Cleanliness, staff & service, property conditions & facilities
All ok
Stayed 2 nights in May 2025
Verified

6/10 Okay

Daniel

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The only good thing is that the hotel is very cheap. Bed had hairs in it, TV remote didn't work, very noisy, light coming into the room,
Stayed 1 night in Oct 2022
Verified

6/10 Okay

Elizabeth

Liked: Cleanliness
Pleasant reception at the front desk. Room had no soap or shampoo products in the shower, and no glasses available. Window blinds were stained, not pretty. Breakfast was mediocre.
Stayed 1 night in Mar 2025
Verified

2/10 Terrible

Maria

Disliked: Staff & service, property conditions & facilities
The internet doesn’t work in the rooms, the hair dryer didn’t work either, the parking is very far from the main lobby
Stayed 1 night in Oct 2023
Verified

6/10 Okay

Winnona

Sadly, I did not stay at this property. Before arriving, I called 3 times and sent an email to ask about an early check in. No answer. Took a taxi to come in person to ask directly at 8:30am. Stood at the locked door for 5 minutes after pressing the bell repeatedly. No one at the front desk. Returned at 7pm to let them know I was not staying. Rang the bell. Again, no one there. Do they have certain hours for the front desk? Ended up staying at Hotel Oro Verde just down the street where the staff always greets you and asks to take your luggage.
Stayed 1 night in Jan 2026
Verified

4/10 Poor

Maria Paula

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Tuve una muy mala experiencia, lo único que puedo resaltar es el servicio y la buena voluntad de Tatiana de recepción. Al recibir la habitación iba a usar el baño y no lo habían limpiado, la caneca de basura tenía el papel higiénico y la suciedad del huesped anterior. Tatiana amablemente lo limpió ya que el servicio de limpieza ya no estaba en la propiedad. Luego me encuentro con que el internet no funciona por lo que no pude trabajar desde el hotel y me tocó irme al Oro Verde para poder trabajar. A la mañana siguiente no caía casi agua de la ducha lo que hizo que mi lavada de pelo durara el doble. El desayuno no tiene opciones, solo un huevo seco con salchicha. Los muebles de la habitación están viejos y la cama sonaba hasta cuando me sentaba en ella. Realmente no fue para nada una buena experiencia, no lo recomendaría al menos para personas que van por trabajo.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Francisco Isaac Sauza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención por parte del personal
Stayed 8 nights in Feb 2026
Verified

10/10 Excellent

Othmar

Liked: Cleanliness, staff & service, amenities
Todo en orden
Stayed 3 nights in Nov 2025
Verified

6/10 Okay

GONZALO

Disliked: Amenities
Tiene una muy buena relación calidad/precio. Creo que necesita más personal, mejorar la calidad del desayuno… pero es un lugar adecuado para dormir en Cuenca.
Stayed 4 nights in Dec 2025
Verified

8/10 Good

RUBEN

Liked: Cleanliness, staff & service, property conditions & facilities
Habitación limpia cómoda
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Edith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
buen servicio y atencion
Stayed 2 nights in Jun 2025
Verified

2/10 Terrible

Irene

Disliked: Staff & service

Desastre de atención

Un desastre. La primera noche sobrevendieron el hotel y no nos dieron la habitación a pesar de tener la reserva. El dueño jamás dio la cara y la recepcionista totalmente ineficiente y quemeimportista, ni hizo el intento de dar una solución.
Stayed 6 nights in Nov 2024
Verified

10/10 Excellent

MONICA

Liked: Cleanliness, staff & service, property conditions & facilities
Muy recomendable
Stayed 1 night in Dec 2023
Verified

4/10 Poor

roberto

Disliked: Property conditions & facilities, room comfort

Decepcionante

La verdad el precio-calidad, no lo amerita. Desayunos muy pobres, el servicio con lo justo pues hay poquisimo personal. El wifi un desastre, el agua caliente intermitente. No volveria.
Stayed 2 nights in Jan 2023
Verified

10/10 Excellent

STEFANI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonita la habitación amplia y cómoda el desayuno estuvo bien y la limpieza en general bien lo recomiendo
Verified

8/10 Good

Rosita

Liked: Staff & service, room comfort
Excelente ubicación. Cómodo para pocos días. Deben mejorar las instalaciones, muebles y toallas, ya se nota el desgaste.
Stayed 2 nights in Nov 2022
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación tenía un fuerte olor a cloro, no tenía toallas y el control del televisor no servía. Las sábanas de las almohadas estaban con manchas amarillas y no había ni calefacción y un teléfono. El precio del hotel es muy bajo, pero no lo vale.
Stayed 1 night in Jan 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy cómodo y buen precio, personal amable y buena ubicación
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Laurent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel très propre et situé pres du centre ville.
Stayed 2 nights in Jan 2020
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service
Pésimo servicio, falta de seguridad por las noches, muy alejado del centro histórico de la ciudad
Stayed 2 nights in Nov 2019
Verified

8/10 Good

JONATHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es cómodo
Stayed 2 nights in Aug 2019