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NH Ciudad de Cuenca

4.0 star property

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Photo gallery for NH Ciudad de Cuenca

A modern lobby with a curved sofa, a reception desk, and a large mirror.
A gym with treadmills, a stationary bike, and a wall mural of a green landscape.
Lobby
A modern hotel building with a prominent "NH Hotels" sign, multiple floors, and a corner location with trees and parked cars.
A modern dining area with round tables, cushioned seating, and pendant lighting.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Ronda de San Jose, 1, Cuenca, Cuenca, 16004
  • Place, Hanging Houses of Cuenca
    ‪7 min drive‬
  • Place, Cuenca Cathedral
    ‪7 min drive‬
  • Place, San Pablo Footbridge
    ‪8 min drive‬

Room options

View all photos for Standard Room

A hotel room with a large bed, a desk with a chair, a TV, and a window with curtains.

Standard Room

9.6 out of 10
Exceptional
(28 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Standard room

Minibar, in-room safe, desk, blackout curtains

Standard room

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 6
  • Free Wi-Fi

Similar properties

Daily buffet breakfast for a fee
Hotel Exe Cuenca
Cuenca
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Breakfast available
4.3 out of 5, Excellent, 503 reviews
The price is €55
includes taxes & fees
23 Aug - 24 Aug
Hotel Exe Cuenca

About this property

NH Ciudad de Cuenca

This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe, and self parking. Housekeeping is available on request.
NH Ciudad de Cuenca offers 74 accommodations with minibars and safes. A pillow menu is available. Satellite television is provided. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they can't get enough of the helpful staff at NH Ciudad de Cuenca. During your stay, you're just a quick walk from Serranía de Cuenca. Features include free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a gym
  • Steps from Serranía de Cuenca and a 3-minute drive from Ars Natura
  • Dogs welcome for a fee
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms.

WiFi is free in public spaces. Event space at this hotel measures 4349 square feet (404 square meters) and includes conference space. A fitness center, tour/ticket assistance, and complimentary newspapers in the lobby are also featured at the business-friendly NH Ciudad de Cuenca. For a fee, parking is available.

This 4-star Cuenca hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM and 10:00 AM.
Onsite venue - This restaurant specializes in international cuisine and serves dinner only. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (EUR 15 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 14 to 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • Gym
  • Stereo

Family friendly

  • In-room cot
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4,349 square feet of conference space
  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Comprehensive food waste policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Renewable energy used
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegetarian breakfast available
  • Waste recycling policy
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches used
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 25 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 55 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 14 to 15 per person
  • Self parking fee: EUR 15 per night
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Nh Ciudad Cuenca
Nh Ciudad Cuenca Hotel
Nh Hotels Cuenca
NH Ciudad de Cuenca Hotel
NH Ciudad de Cuenca Cuenca
NH Ciudad de Cuenca Hotel Cuenca

NH Ciudad de Cuenca Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 204 out of 405 reviews
Rating 8 - Good. 168 out of 405 reviews
Rating 6 - Okay. 25 out of 405 reviews
Rating 4 - Poor. 3 out of 405 reviews
Rating 2 - Terrible. 5 out of 405 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Marsha

Liked: Cleanliness, amenities, property conditions & facilities
Staff, amenities, great gym, good breakfast, great shower
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Charles

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel in all respects.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel

2 nights stay , excellent breakfast , reception staff friendly and helpful , hotel and rooms modern and spotless Exactly what ypu want in a hotel
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable hotel
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were large and very comfortable. The breakfast was fabulous. Nice hotel - would definitely stay again!
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An excellent place to stay while visiting Cuenca

Great staff at the front desk, super clean and comfortable room, a 5-minute walk from the bus station, an easy bus ride from the train station, restaurants and grocery stores close by, and a 25-minute walk to the magnificent sights of the old town.
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
There was free parking directly in front of the hotel. The two rooms that we rented for our family were excellent, and the breakfast was exceptionally delicious.
Stayed 1 night in May 2025
Verified review

8/10 Good

MARCELLO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

lesie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Good location. The reception staff were helpful. Really enjoyed my breakfast. Solo traveler
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Vicenç

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and Big bed
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Clean spacious room.
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Modern hotel

Modern hotel, easy to find and easy to find free parking outside the hotel. Good sleeping standard and nice breakfast. It’s a bit from the old town and tourist areas. We took the car to old town.
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff so awesome!
Stayed 1 night in Apr 2023
Verified review

10/10 Excellent

Ricardo M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay at affordable prices. The personnel is very courteous and attentive, the room was impeccable, and they even have a microwave over of guests need to use it. We parked across the street and there was no problem. Comfortable beds.
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NH always has a great product. This particular hotel was about a 15 minute walk to winery row, and 25 minutes to old town Cuenca. Clean updated rooms, as always!
Stayed 1 night in Mar 2024
Verified review

8/10 Good

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Apr 2025
Verified review

8/10 Good

kwan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like spacious room, kind staff, good breakfast, easy parking on the street, good breakfast but little bit noisy at night. For their credit it became quite after 11:00 pm, though.
Verified review

6/10 Okay

Martin

The Hotel was what you would expect of an average city centre hotel. We arrived Sunday afternoon. The Restaurant was permamently closed which we were not advised of. Other than that and the street noise it was OK for a couple of nights stay and reasonably convenient.
Stayed 2 nights in Mar 2025
Verified review

8/10 Good

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and friendly, helpful staff however the only way to get information regarding menus or breakfast times/prices was by logging in with a QR code. There are still occasions when some printed information would be useful.
Stayed 2 nights in Jul 2024
Verified review

8/10 Good

Darren

Liked: Staff & service, property conditions & facilities, room comfort
Floors were not vacuumed, dog hair and dust was everywhere.
Stayed 1 night in Aug 2024
Verified review

8/10 Good

Erich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Angenehmes Hotel an zentraler Lage. Sehr gute Betten, tiptopes Frühstück.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfecta ubicación, habitación amplia y personal de 10.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

HECTOR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TODO OK
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

VELIA ELENA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TODO MUY BIEN
Stayed 1 night in Mar 2026