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Hotel El Castillo

2.0 star property

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Photo gallery for Hotel El Castillo

Courtyard
Indoor pool
Deluxe Room, Multiple Beds, Smoking, Garden View | Courtyard view
Romantic Room, Courtyard View | Bathroom
Superior Suite, City View | Bathroom

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Laundry room
  • 24/7 front desk

Explore the area

View in a map
carretera cuernavaca tepoztlán av. José, 39, Cuernavaca, MOR, 62300
  • Place, El Tepozteco National Park
    ‪1 min walk‬
  • Place, Galerias Cuernavaca Mall
    ‪18 min drive‬
  • Place, Cuernavaca Cathedral
    ‪35 min drive‬

Room options

View all photos for Romantic Room, Courtyard View

Romantic Room, Courtyard View

Romantic Room, Courtyard View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Basic Room, 1 Bedroom

Basic Room, 1 Bedroom

Basic Room, 1 Bedroom

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Family Double Room

Family Double Room

Family Double Room

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Suite, City View

Superior Suite, City View

Superior Suite, City View

  • City view
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 2 King Sofa Beds
  • Free Wi-Fi

View all photos for Luxury Room, Balcony, Courtyard View

Luxury Room, Balcony, Courtyard View

Luxury Room, Balcony, Courtyard View

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Room, Multiple Beds, Smoking, Garden View

Deluxe Room, Multiple Beds, Smoking, Garden View

Deluxe Room, Multiple Beds, Smoking, Garden View

  • Garden view
  • 41 sq m
  • Sleeps 7
  • 1 King Bed, 1 King Sofa Bed and 1 Queen Bed
  • Free Wi-Fi

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About this property

Hotel El Castillo

An indoor pool, laundry facilities, and a 24-hour front desk are available at this hotel. Free WiFi in public areas and free self parking are also provided. Housekeeping is available on request.
Hotel El Castillo offers 17 accommodations with complimentary bottled water and portable fans. Beds feature down comforters. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers with rainfall showerheads. Guests can surf the web using the complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool.
During your stay at Hotel El Castillo, you'll be within walking distance of El Tepozteco National Park. Features include free WiFi in public areas and free self parking, plus an indoor pool.
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor pool
  • Amenities include laundry facilities
  • Just a 1-minute drive from El Tepozteco National Park and 14 minutes from Cuernavaca Cathedral
  • Cats and dogs welcome for free
Hotel El Castillo offers its guests an indoor pool and laundry facilities. WiFi is free in public spaces. Self parking is free.

Smoking is allowed in designated areas at this Cuernavaca hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Onsite parking options include a garage

Things to do

  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Handrails in stairways (91 centimetre high)
  • Lever door handles
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water

More

  • Portable fan

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: anytime
Minimum check-in age: 15

Check-out

Check-out before 1:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Heated pool maintenance fee: MXN 100 per stay
  • Laundry fee: MXN 100

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 9:30 AM to 9:00 PM.

Property is also known as

Hotel El Castillo Hotel
Hotel El Castillo Cuernavaca
Hotel El Castillo Hotel Cuernavaca

Hotel El Castillo Reviews

Reviews

6.0
Rating 10 - Excellent. 15 out of 51 reviews
Rating 8 - Good. 6 out of 51 reviews
Rating 6 - Okay. 9 out of 51 reviews
Rating 4 - Poor. 5 out of 51 reviews
Rating 2 - Terrible. 16 out of 51 reviews

6.2/10

Cleanliness

6.4/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Leonor

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Diego

Es un buen hotel, me gusto la atención, el unico que lanagya de el
Stayed 1 night in Feb 2026
Verified

8/10 Good

Jessica

Disliked: Amenities
En general las habitaciones están bien👍 Lo malo es que no separan las habitaciones de motel y hotel en cuestión familiar ya que en una de las habitaciones que rentamos tocó en la parte de motel y se escuchaba todos los gritos de los vecinos 😬
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Agradable sencillo
Stayed 1 night in Nov 2025
Verified

8/10 Good

monica

Liked: Cleanliness, staff & service, amenities
Muy apacible lugar
Stayed 1 night in Nov 2025
Verified

2/10 Terrible

Ariadna Alejandra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una muy mala experiencia, no reservaron la habitación que pedí, apesar de eso decidi quedarme pero me asignaron una habitación sin cerrojo y con una sola cama cuando iba con mi hijo por lo que cancele en ese momento la habitación y me retiré a buscar otro en ese momento. La verdad, no lo recomiendo, es mejor ir directamente y si te conviene y convence adelante, pero nada que ver con lo que ofrecen en la aplicación. La verdad una decepción!!
Stayed 1 night in Oct 2025
Verified

2/10 Terrible

Enrique

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No contaba con agua el inodoro, no tenia jaban de manos ni para bañarse, no tenia agua caliente, tenia insecto vivos y muertos la habitación, las sabanas no se veian limpias, nos tuvieron que abrir otra habitación para ir al wc, en la recepción ni me daban buena información. Del tiempo que tengo utilizado Expedia es el peor hotel que he ido con mi familia.
Stayed 1 night in Sep 2025
Verified

4/10 Poor

Ara

Disliked: Cleanliness, staff & service
No coincide con las fotos de publicidad
Stayed 1 night in Jul 2025
Verified

2/10 Terrible

Luis Arnulfo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
La estancia fue desagradable, la piscina no estaba en servicio ni el restaurante, el baño con sarro
Stayed 2 nights in Jun 2025
Verified

6/10 Okay

Fernando

Disliked: Amenities
El servicio de telefono no hay, y en la primer gabitacion q me dieron no funcionaba la television y no habia toalla adicional y en la segunda havia hormiguitas en la habitacion
Stayed 1 night in Feb 2025
Verified

4/10 Poor

Nabora

Disliked: Staff & service, amenities, property conditions & facilities
Las fotos estaban muy bonitas y el resultado fue otro totalmente diferente. Nada que ver con lo que venden, nada recomendable
Stayed 1 night in Dec 2024
Verified

2/10 Terrible

Montserrat

No respetaron mi reservación, simplemente dijeron que no les habían pasado el “papelito” en donde las ponían y que yo no estaba registrada
Stayed 1 night in Nov 2024
Verified

2/10 Terrible

Penny

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No me gustó para nada que pongan que es un hotel, y lo pinten bonito, cuando no es así Al llegar vimos que era un motel y de muy mala calidad
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen lugar y tranquilo
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es limpio y agradable Siempre que vengo encuentro cucarachas pero al menos están muertas, se ve que fumigan bien De ahí en fuera un excelente lugar
Stayed 1 night in Oct 2024
Verified

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy mal
Stayed 1 night in Oct 2024
Verified

8/10 Good

Isis Mireya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En lo general todo estuvo bien lo único malo es que no había agua caliente en la regadera ya que solo tienen un calentador solar pequeño y creo que es importante ponerlo en la descripción del hotel ya que si , está nublado pues no va a aber agua caliente también les falta poner más atención en la limpieza de las habitaciones..
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo las almohadas un poco sucias pero no las cambiaron
Stayed 2 nights in Sep 2024
Verified

6/10 Okay

Allan Gilberto

Liked: Property conditions & facilities
Aceptable a secas
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio del personal y el hotel es muy bonito Las habitaciones son muy amplias
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

SANDRA GABRIELA

Muy buen lugar
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bonita habitación
Stayed 1 night in Aug 2024
Verified

2/10 Terrible

JOSE JESUS BRAY

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Para empezar no tenían agendada mi reservación que el costo es de 481 , lle y esa mala noticia y me combraron750.00 porque dijo la encargada que si no se lo cobraban a ella y no me dieron factura ni agua había para tomar en el cuarto no hay aire acondicionado ni abanicomuy terrible
Stayed 1 night in Aug 2024
Verified

8/10 Good

Nico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es muy tranquilo los alrededores son bonitos pero tuve resulta que me ofrecieron algo diferente a lo que me dieron y tuve que pagar Mas para que que me dieran un cuarto más y aun asiA1ljcll así uno así un granded grande{
Stayed 2 nights in Aug 2024