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Hotel Puerta del Cielo

2.5 star property

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Photo gallery for Hotel Puerta del Cielo

Outdoor dining
Free WiFi
Outdoor pool, pool umbrellas
Exterior
Outdoor pool, pool umbrellas

Reviews

3.8 out of 10

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Av. del Conquistador #156, Col. Lomas de Cortes, Cuernavaca, MOR, 62240
  • Place, Parish of the Divine Savior
    ‪8 min drive‬
  • Place, Portal D10
    ‪8 min drive‬
  • Place, Cuernavaca Cathedral
    ‪21 min drive‬

Room options

Suite, 1 King Bed, Microwave

  • City view
  • 15 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Room, 1 King Bed

  • City view
  • 15 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Room, 2 Double Beds

  • City view
  • 15 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

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  • Parking included
  • Free Wi-Fi
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The price is €33
includes taxes & fees
26 Jun - 27 Jun
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About this property

Hotel Puerta del Cielo

This hotel features an outdoor pool, a coffee shop/cafe, and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Other amenities include a garden.
Hotel Puerta del Cielo offers 14 accommodations with complimentary toiletries and ceiling fans. Televisions come with cable channels.

Bathrooms include showers. This Cuernavaca hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
During your stay at Hotel Puerta del Cielo, you'll be within walking distance of Portal D10. Features include free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi (speed: 50+ Mbps)
  • Free self parking
  • Enjoy a bite to eat at the coffee shop/cafe
  • Take a swim in the outdoor pool
  • Just a 2-minute drive from Portal D10 and a few minutes from Parish of the Divine Savior
There's a coffee shop/cafe on site. WiFi is free in public spaces. Hotel Puerta del Cielo also features an outdoor pool, a garden, and pool umbrellas. Free self parking is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A coffee shop/cafe

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool umbrellas

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 20-inch TV with cable channels

More

  • Ceiling fan

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11 PM
Minimum check-in age: 12

Check-out

Check-out before 1 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hotel Puerta Cielo Cuernavaca
Hotel Puerta Cielo
Puerta Cielo Cuernavaca
Puerta Cielo
Hotel Puerta del Cielo Hotel
Hotel Puerta del Cielo Cuernavaca
Hotel Puerta del Cielo Hotel Cuernavaca

Hotel Puerta del Cielo Reviews

Reviews

3.8
Rating 10 - Excellent. 8 out of 196 reviews
Rating 8 - Good. 13 out of 196 reviews
Rating 6 - Okay. 30 out of 196 reviews
Rating 4 - Poor. 38 out of 196 reviews
Rating 2 - Terrible. 107 out of 196 reviews

4.2/10

Cleanliness

4.8/10

Staff & service

3.6/10

Amenities

3.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Christian Janet

Liked: Staff & service
Normal
Stayed 1 night in Dec 2023
Verified

2/10 Terrible

Efren

Disliked: Cleanliness, amenities
No tenían la reservación , no tienen estacionamiento , la habitación de buen tamaño pero sucia
Stayed 1 night in Jan 2026
Verified

2/10 Terrible

Lic. Diana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pésimo el hotel no está como en las Fotos no tiene nada de mantenimiento Las condiciones del hotel son deplorables No se puede quedar uno ahí La alberca está pésima
Stayed 1 night in Nov 2025
Verified

2/10 Terrible

Pablo Cesar

Disliked: Staff & service, property conditions & facilities
No reciben tarjeta y estaba abandonada la propiedad, no me hospedé pésimas condiciones
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Guadalupe

Liked: Amenities
Disliked: Property conditions & facilities
No corresponde a fotos , poca limpieza en piscina, no hay agua caliente, no dan toallas, falta de mantenimiento , no cuenta con cafetería , es lo contrario a lo publicado en la pág.
Stayed 1 night in Sep 2025
Verified

4/10 Poor

Alfredo

Disliked: Cleanliness, staff & service, property conditions & facilities
Mala habitación sucio
Stayed 1 night in Aug 2025
Verified

2/10 Terrible

Luis Enrique

Disliked: Cleanliness, amenities, property conditions & facilities
Todo feo, había cucarachas muertas, un alacrán, olía a veneno, nada que ver como en las fotos, horrible, si puede nunca vayan a ese lugar
Stayed 1 night in Jun 2025
Verified

2/10 Terrible

Alexa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nada que ver en las fotos, el pasto seco la alberca en muy malas condiciones, no está fumigada, el servicio del hotel precario, no respetan la reservación, mil cosas mas
Stayed 4 nights in Apr 2025
Verified

2/10 Terrible

Viridiana

Disliked: Cleanliness, staff & service, property conditions & facilities
Mal lugar
Stayed 1 night in Apr 2025
Verified

4/10 Poor

Rosa María Torres

Disliked: Cleanliness, property conditions & facilities
Es vieja, los muebles viejos…. No tenían terminal para cobrarme tuve que pagar en efectivo….
Stayed 1 night in Apr 2025
Verified

2/10 Terrible

Susan

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
todo a excepción de las mañanas , mi habitación quedo cerca del restaurante y desde las 5 am están sonando los platos y las platicas de los empleados, todo se acuchaba, por mas que querías dormir un poco mas , no se podia
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Abel Neri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8 de 10

Podría ser increíble si invirtieran un poco en darle un mantenimiento completo. Incluso los clientes, estaríamos dispuestos a pagar más.
Stayed 1 night in Feb 2025
Verified

4/10 Poor

Abril

Disliked: Cleanliness

Sin condiciones limpias

Mucha caca de gato en todos lados
Stayed 1 night in Jan 2025
Verified

2/10 Terrible

René

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fraude!

No me quedé, el servicio no corresponde con lo que promocionan. Literalmente es otro hotel, las fotos en la plataforma no son las del hotel es un FRAUDE, tuve que hospedarme en otro lado. Espero me hagan el reembolso
Stayed 1 night in Dec 2024
Verified

2/10 Terrible

Antonio

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Las fotos no son actuales, lamentable estado del hotel en general.
Stayed 1 night in Dec 2024
Verified

2/10 Terrible

Karla

Disliked: Cleanliness, property conditions & facilities
No es lo que se publica en las fotos, está my deteriorado y abandonado. El costo elevado para las instalaciones y lo descuidado que está. No volvería a regresar
Stayed 2 nights in Dec 2024
Verified

4/10 Poor

Martin

Disliked: Cleanliness, amenities, property conditions & facilities
Buena atencion lo unico malo es que le falta mucho mantenimiento
Stayed 1 night in Nov 2024
Verified

2/10 Terrible

Juan Carlos

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
El lugar es pésimo muy sucia, parece hotel de paso. .las fotos no representan lo que es.. es un engaño
Stayed 2 nights in Jul 2024
Verified

2/10 Terrible

José Arturo Guillermo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No resperón la reserva, ESPERO NO HAYAN COBRADO! El lugar nefasto, una posilga, NADA que ver con las fotos
Stayed 1 night in Jun 2024
Verified

2/10 Terrible

Ingrid Rocio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad no está como en las fotos para nada, no te hacen cargo Pero no vale la pena llegar ahí, perdida de tiempo, el lugar parece estár abandonado
Stayed 1 night in Apr 2024
Verified

2/10 Terrible

Maria Dolores

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Es lo más horrible que conozco

Horrible es un hotel en ruinas no tiene estacionamiento los autos se quedan a la Interperie en terracería
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Precio, atención y servicio
Stayed 1 night in Apr 2024
Verified

2/10 Terrible

diana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No respetaron mi reserva. Dicen que no tienen habitaciones. Ahora no tengo donde pasar la noche
Stayed 1 night in Apr 2024
Verified

2/10 Terrible

MAURICIO

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La alberca no servía , la habitación elegida no estaba disponible , mala atención por parte de la señora que nos recibió , al final pues solo nos dijo q si no nos gustaba , canceláramos y nos fuéramos
Stayed 1 night in Feb 2024
Verified

2/10 Terrible

Roberto

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Es una verdadera pocilga. No es posible que Expedia tenga este Hotel en su sistema, prefiero dormir abajo de un puente.