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Emperador Plaza

3.0 star property

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Photo gallery for Emperador Plaza

Reception
Premium bedding, down duvets, Select Comfort beds, in-room safe
Restaurant
Exterior
Balcony

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Restaurant
  • Parking available
  • Business services
  • Laundry room

Explore the area

View in a map
Santa Catalina Ancha 377, Cusco, Cusco, 084
  • Place, Plaza de Armas
    ‪2 min walk‬
  • Place, Cusco Cathedral
    ‪2 min walk‬
  • Place, Coricancha
    ‪5 min walk‬
  • Airport, Cusco (CUZ-Alejandro Velasco Astete Intl.)
    ‪13 min drive‬

Room options

View all photos for Comfort Double Room, 1 Queen Bed

Comfort Double Room, 1 Queen Bed

Comfort Double Room, 1 Queen Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Single Room

Premium bedding, down duvets, Select Comfort beds, in-room safe

Single Room

  • 18 sq m
  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Triple Room

Triple Room

Triple Room

  • City view
  • 38 sq m
  • Sleeps 3
  • 3 Large Single Beds
  • Free Wi-Fi

View all photos for Superior Twin Room, 1 Bedroom

Superior Twin Room, 1 Bedroom

Superior Twin Room, 1 Bedroom

  • City view
  • 22 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Room

Premium bedding, down duvets, Select Comfort beds, in-room safe

Room

  • 15 sq m
  • Sleeps 1
  • Free Wi-Fi

View all photos for Room

Premium bedding, down duvets, Select Comfort beds, in-room safe

Room

  • 17 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Room

Premium bedding, down duvets, Select Comfort beds, in-room safe

Room

  • 17 sq m
  • Sleeps 2
  • Free Wi-Fi

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About this property

Emperador Plaza

A restaurant, a rooftop terrace, and self parking are available at this hotel. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, 24-hour room service, a business center, and dry cleaning are onsite.
Emperador Plaza offers 26 accommodations with safes and hair dryers. Rooms open to patios. Accommodations offer separate sitting areas. Select Comfort beds feature down comforters and premium bedding. Accommodations at this 3-star hotel have kitchens with separate dining areas. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

This Cusco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Refrigerators and irons/ironing boards can be requested. Housekeeping is provided daily.

With your stay at Emperador Plaza, you're connected to the convention center and just a quick walk from Plaza de Armas. Features include free breakfast and free WiFi in public areas, plus a restaurant.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Self parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Steps from Cusco Cathedral and Iglesia de La Compañía de Jesús
  • Airport and local-area shuttle service available for a fee
There's a restaurant on site. Free breakfast is served daily. WiFi and wired Internet are free in public spaces. Business amenities include a business center and meeting rooms. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. A rooftop terrace, tour/ticket assistance, and complimentary newspapers in the lobby are also featured at the business-friendly Emperador Plaza. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Cusco hotel.

Guests are served free buffet breakfast daily.
Emperador Plaza has a restaurant on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Uncovered parking on site (PEN 25 per day)
  • Limited number of on-site self parking spaces per unit
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily
  • A restaurant

Family friendly

  • Cot (surcharge)
  • In-room kitchen
  • Laundry facilities
  • Living room
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Art Deco architecture
  • Built in 1997
  • Designated smoking areas

Room amenities

Bedroom

  • Cot (surcharge)
  • Down comforter
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 40-inch TV with premium channels

Food and drink

  • 24-hour room service
  • Kitchen
  • Refrigerator on request
  • Separate dining area

More

  • Desk
  • Iron/ironing board on request
  • Living room
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 10:30 AM; Check-in end time: 9:00 AM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 9:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Emperador Plaza

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for PEN 25.0 per day.
  • Cribs (infant beds) are available for PEN 12.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Peru Value-Added Tax (VAT) at 18%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Peru. The exemption applies only to stays in Peru not exceeding 60 days.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: PEN 20.00 per vehicle (one-way)
  • Uncovered self parking fee: PEN 25 per day
  • Crib (infant bed) fee: PEN 12.0 per day
  • Rollaway bed fee: PEN 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
Property Registration Number 20523026331
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
  • According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.
  • Children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Emperador Plaza
Emperador Plaza Cusco
Emperador Plaza Hotel
Emperador Plaza Hotel Cusco
Plaza Emperador
Emperador Plaza Hotel
Emperador Plaza Cusco
Emperador Plaza Hotel Cusco

Emperador Plaza Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 22 out of 71 reviews
Rating 8 - Good. 25 out of 71 reviews
Rating 6 - Okay. 11 out of 71 reviews
Rating 4 - Poor. 10 out of 71 reviews
Rating 2 - Terrible. 3 out of 71 reviews

7.8/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Eugenia Maria

Liked: Cleanliness, amenities, property conditions & facilities
Staff was so helpful and accommodating all our needs.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Anacarla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location
Stayed 4 nights in Mar 2024
Verified

8/10 Good

Thomas

Liked: Cleanliness
Disliked: Staff & service, amenities
Great location. Basic room with large bathroom and good WiFi
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Polyana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central location
Verified

8/10 Good

Lidia

Liked: Cleanliness, staff & service, property conditions & facilities
It is close to everything
Stayed 6 nights in Nov 2023
Verified

8/10 Good

Daniel

Liked: Property conditions & facilities

New Years

We had a great time because the hotel was centrally located so we could walk to the New Years celebrations! Awesome hotel for walking
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Ramsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent. We arrived at 730am even though our check in was at 1030. They let us in right away since we didn’t sleep all night from our flights. Great and friendly staff that is a clock from the city center!
Stayed 1 night in Mar 2023
Verified

4/10 Poor

Daniel

Liked: Cleanliness
Disliked: Staff & service

Less than stellar

I have stayed at this hotel. We got off on a bad start as they did not have my reservation. It took a few calls before they decided to give me the queen bed I booked and paid for. I did not get any perks and they honestly did not even acknowledge Hotel.com. I will not book this hotel again and I hope Hotels.com will take a look at this hotel to make sure they are following Hotels.com policies and perks.
Stayed 2 nights in Sep 2025
Verified

2/10 Terrible

Levih,

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No help from the staff, no lights on the hallway (dark to walking), no fan in the restroom, no windows for outside. They give us 2 single beds instead of king size bed ( my husband and I have to sleep separate, we don’t like it) room was cold, only small portable heater was provided. Buffet breakfast was not good, very little food almost nothing. Not happy with our stay
Stayed 1 night in Jun 2025
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities

Would not stay here

Very loud. Extremely cold room, heater didn’t work, no extra blankets or pillows available. No elevator. Light fixture had shattered and bulb was flickering dangerously. No shampoo or soap. Desk staff not very helpful. Nobody was available when we wanted to check out at 6:15 am, the main door was locked and gated, so we had to let ourselves out of a side door with an unlocked dead bolt hanging off it and hoped for the best. The only positive thing this place was the location. Hotels.com might want to reconsider including this in its listings.
Stayed 1 night in Jul 2022
Verified

4/10 Poor

Ana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Os únicos pontos positivos foram o café da manhã e a localização. Prédio antigo, quartos nos andares superiores com longas escadas, péssimo para subir com malas, e para os dias de adaptação com a altitude. Horário do check out nas redes sociais é 10h, mas no hotel informam que precisamos sair às 9h. Funcionários não fazem muito esforço para deixar o hóspede a vontade. Quartos com cheiro de mofo, abafados, nossa janela era basculante e dava para o telhado do prédio ao lado, criando uma sensação desconfortável de insegurança. Colchões e travesseiros de péssima qualidade. Se você gosta de um mínimo de conforto, evite.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

José Ricardo

Liked: Cleanliness, staff & service, amenities
Quarto limpo e equipe gentil
Stayed 1 night in Nov 2025
Verified

4/10 Poor

Jonas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Não tinha nem toalha de banho.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

MARTA A.

Liked: Cleanliness, staff & service, property conditions & facilities
Muy comodo el hotel y el lugar centrico. Lo que mejoraría es la variedad en el desayuno. Gracias especiales al joven Juan Carlos por sus finas atenciones
Stayed 5 nights in Apr 2025
Verified

10/10 Excellent

Heleno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fiquei hospedado no Hotel Empedrador Plaza.

Fiquei hospedado no Hotel Empedrador Plaza por sete dias e foi uma experiência excelente! O hotel possui uma recepção 24 horas, com uma equipe extremamente cordial e atenciosa, sempre disposta a ajudar no que for necessário. O quarto em que fiquei era grande, arejado e muito confortável. Os lençóis estavam impecavelmente limpos, o banheiro era amplo, limpo e contava com uma ducha quente com bastante água, o que foi perfeito para relaxar. O café da manhã também merece destaque, com ótimas opções para começar o dia bem alimentado. Além disso, o custo-benefício é excelente, oferecendo uma ótima relação entre preço e qualidade dos serviços. Eu adorei minha estadia no Hotel Empedrador Plaza e, sem dúvidas, super recomendo a todos que estiverem planejando viajar para Cusco no Perú.
Stayed 7 nights in Jan 2025
Verified

6/10 Okay

David

Liked: Cleanliness

Imágenes no reales

Las fotos no son como se muestra, no hay wifi las 24 horas y cuando hay no llega a las habitaciones, el desayuno es muy simple y en general el hotel es algo viejo, el punto favorable es que se encuentra muy céntrico, pero no es lo que muestran en las fotos.
Stayed 3 nights in May 2024
Verified

10/10 Excellent

leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay. Staff most helpful , especially Miss. Griselda. She is simply wonderful. Breakfast limited and same from one day to the next, but adequate.
Stayed 3 nights in Jun 2022
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very satisfied

We encountered a problem getting to Machu Picchu. The staff provided us excellent service when we were time crunched. Thank you!
Stayed 4 nights in Mar 2020
Verified

8/10 Good

Atle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very nice. I would come back for another stay.
Stayed 2 nights in Nov 2019
Verified

8/10 Good

jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel comodo y muy bien ubicado.

Hotel comodo.bien ubicadoa 2 cdas de la plaza.cama comoda y los servicios buenos.lo que deben mejorar los desayunos debe ser mas variado.h
Stayed 3 nights in Aug 2019
Verified

10/10 Excellent

gurdeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Affordable luxury

I was really ill in Cusco I needed comfort and a good price, this hotel was perfect it was cosy and there was a heater, breakfast was nice and staff are lovely. I am a backpacker so I mix hostels with hotels, this was just the home comfort I needed.
Stayed 1 night in May 2019
Verified

8/10 Good

Ludwing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location

Good place and clean.
Stayed 1 night in Oct 2018
Verified

2/10 Terrible

Nafees

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible hotels.com

They did not give me a room . They said it’s hotels.com fault. I have it in writing from them. It’ was weather and had to struggle for 2-3 hours as your customer care when contacted were not of help . Your customer care number promised to get back in 4 minutes. After waiting for 30 minutes I tried to call again hotels.com but automated machine informed me that your services are closed. The weather in Cusco was very bad and with all luggage I had to struggle for few hours before a local agency found a room in a very expensive hotel. Your this performance gave a lot of mental, physical and monatory torture
Stayed 1 night in Oct 2018
Verified

4/10 Poor

Cristóvao

Disliked: Staff & service, property conditions & facilities

Pesadelo

Sem classificaçao
Stayed 1 night in Sep 2018
Verified

8/10 Good

Flavio keishi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Um bom lugar para ficar...

Um bom lugar para ficar com ótima localização em relação a praça central. Café da manhã satisfatório, cama Boa e chuveiro regular com grande oscilação de água quente e fria. Quartos limpos com cama Boa. Hotel precisando de reforma. Mas no geral recomendo.
Stayed 2 nights in Sep 2018