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Hotel Carlos V

3.0 star property

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Photo gallery for Hotel Carlos V

Free daily buffet breakfast
Reception
Family Quadruple Room, Multiple Beds
Free daily buffet breakfast
Property entrance

Reviews

5.0 out of 10

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Restaurant
  • Bar
  • Laundry room
  • Room service

Explore the area

View in a map
Calle Tecsecocha 490-A, Cusco, Cusco, 8002
  • Place, Plaza de Armas
    ‪2 min walk‬
  • Place, Cusco Cathedral
    ‪3 min walk‬
  • Place, San Pedro Market
    ‪10 min walk‬
  • Airport, Cusco (CUZ-Alejandro Velasco Astete Intl.)
    ‪15 min drive‬

Room options

View all photos for Family Quadruple Room, Multiple Beds

Family Quadruple Room, Multiple Beds

Family Quadruple Room, Multiple Beds

  • 15 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Standard Double Room, 1 Queen Bed

Standard Double Room, 1 Queen Bed

Standard Double Room, 1 Queen Bed

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel Carlos V

Hotel with a restaurant, 4-minute walk to Plaza de Armas
Along with a restaurant, this hotel has a bar/lounge and a snack bar/deli. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include 24-hour room service, concierge services, and dry cleaning.
Hotel Carlos V offers 30 accommodations with safes and complimentary toiletries. Beds feature down comforters. Flat-screen televisions come with cable channels. Bathrooms include showers.

This Cusco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

During your stay at Hotel Carlos V, you're just a quick walk from Plaza de Armas. Features include free breakfast and free WiFi in public areas, plus a restaurant.
  • Free buffet breakfast served daily
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Steps from Museo de Plantas Sagradas Magicas y Medicinales and Plaza Sán Cristobal
  • Airport, train station pick-up, and train station drop-off shuttle service available for a fee
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

The business-friendly Hotel Carlos V also features tour/ticket assistance, concierge services, and laundry facilities. An airport shuttle (available 24 hours), a train station pick-up service, and a train station drop-off service are available for a fee.

Guests are served free buffet breakfast daily from 6:30 AM to 9:30 AM.
Hotel Carlos V has a restaurant on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Train station pick-up and drop-off shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service

More

  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 11:00 AM
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 11.0 per night.
  • Cribs (infant beds) are not available.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Peru Value-Added Tax (VAT) at 18%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Peru. The exemption applies only to stays in Peru not exceeding 60 days.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 10.00 per vehicle (one-way)
  • Rollaway bed fee: USD 11.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Hotel Carlos V offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
Property Registration Number 209600046315
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
  • According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.

Property is also known as

Hotel Carlos V Cusco
Carlos V Cusco
Hotel Carlos V Hotel
Hotel Carlos V Cusco
Hotel Carlos V Hotel Cusco

Hotel Carlos V Reviews

Reviews

5.0
Rating 10 - Excellent. 1 out of 11 reviews
Rating 8 - Good. 1 out of 11 reviews
Rating 6 - Okay. 4 out of 11 reviews
Rating 4 - Poor. 1 out of 11 reviews
Rating 2 - Terrible. 4 out of 11 reviews

6.6/10

Cleanliness

6.6/10

Staff & service

6.0/10

Amenities

5.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Nelida

This hotel do not exit any more I have to re-do a new booking whit the present hotel and shorted my stay in this city and buy another air plane ticket to comeback to the city what I came.
Stayed 12 nights in Jul 2022

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, I did not enjoy the stay in this hotel. It was extremely cold, Sometimes there was no hot water. Sometimes we would get at least a bar soap, bed moved all over the place. That and other inconviniences.

2/10 Terrible

Samantha, H, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mould-Ridden Hell Hole

Initially given a twin room when a double was booked and although we were immediately moved to a double room, there was mould through the bathroom, dirty water in the toilet, dirty walls, cracked and peeling paint, cracks in the floor boards, rust in the shower and light rain sounded like hail on a tin roof. Needless to say we left after half an hour, opting to stay elsewhere. We are still chasing a refund.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
O hotel conforme custo beneficio cumpriu com sua proposta.
Stayed 2 nights in Sep 2019

4/10 Poor

Natalia

Liked: Cleanliness
Disliked: Room comfort

Ducha helada cuando ofrecen agua caliente en Cuzco

Desafortunadamente me tuve que bañar con el agua fría de Cuzco 😭 a las 4:30 am y ni siquiera me pidieron excusas por esa falla. La verdad eso daño mi experiencia en el hotel
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019

2/10 Terrible

robinson

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Doble cobro

Complicada
Stayed 1 night in Jul 2019

6/10 Okay

Stéphane

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jun 2018

8/10 Good

Stéphane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

bon accueil!

Bon accueil, Hôtel sympa, Il ne manque que le chauffage!
Stayed 6 nights in Jun 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Buena ubicacion, muy amable la gente que atiende.

Pro: ubicacion y buena relacion en cuanto al costo. A mejorar: no cuenta con calefacion centralizada y en epocas de lluvia o frio se hace menos agradable, de todas formas nos pasaron un calefactor electrico. En general bueno.

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort