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Hoteles Casa Real

2.5 star property

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In-room safe, iron/ironing board, free WiFi
Reception
Restaurant
Single Room
Front of property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Free airport shuttle
  • Free Wi-Fi
  • Laundry room
  • Room service
  • Housekeeping

Explore the area

View in a map
Av. Garcilaso N° 218, Cusco, 8002
  • Place, Coricancha
    ‪7 min walk‬
  • Place, Plaza de Armas
    ‪13 min walk‬
  • Place, Cusco Cathedral
    ‪13 min walk‬
  • Airport, Cusco (CUZ-Alejandro Velasco Astete Intl.)
    ‪8 min drive‬

Room options

View all photos for Room

In-room safe, iron/ironing board, free WiFi

Room

  • 20 sq m
  • Sleeps 1
  • Free Wi-Fi

Room

  • 26 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Room

In-room safe, iron/ironing board, free WiFi

Room

  • 26 sq m
  • Sleeps 2
  • Free Wi-Fi

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Single Room

Single Room

  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Double Room, 1 Queen Bed

In-room safe, iron/ironing board, free WiFi

Double Room, 1 Queen Bed

  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

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Double Room, Hot Tub | Jetted bathtub

Double Room, Hot Tub

  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

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Twin Room

Twin Room

  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Triple Room

Triple Room

Triple Room

  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

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About this property

Hoteles Casa Real

Concierge services, dry cleaning, and laundry facilities are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and a free airport shuttle are also provided. Additionally, a 24-hour front desk and tour/ticket assistance are onsite.
Hoteles Casa Real offers 27 accommodations with safes and complimentary toiletries. 32-inch flat-screen televisions come with cable channels. This Cusco hotel provides complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.
During your stay at Hoteles Casa Real, you're just a quick walk from Wanchaq Market. Enjoy features like free breakfast, free WiFi in public areas, and a free roundtrip airport shuttle.
  • Free buffet breakfast served daily
  • Free WiFi
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • 12 minutes by foot from Plaza de Armas and a 3-minute drive from San Pedro Market
  • Free airport shuttle service
Free breakfast is served daily. Public spaces have free WiFi. A roundtrip airport shuttle is free (available 24 hours). A terrace, tour/ticket assistance, and concierge services are also featured at Hoteles Casa Real.

This Cusco hotel is smoke free.

Guests are served free buffet breakfast daily from 6 AM to 10 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour free return airport shuttle on request

Food and drink

  • Free buffet breakfast available daily 6 AM to 10 AM

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • No lift

More

  • 5 floors
  • Built in 2012
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in time starts at 11:00 AM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hoteles Casa Real

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Peru Value-Added Tax (VAT) at 18%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Peru. The exemption applies only to stays in Peru not exceeding 60 days.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Hoteles Casa Real offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
Property Registration Number 20600983556
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
  • According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.
  • Pets and service animals are not allowed on site.

Property is also known as

Hoteles Casa Real Hotel Cusco
Hoteles Casa Real Hotel
Hoteles Casa Real Cusco

Hoteles Casa Real Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 25 out of 58 reviews
Rating 8 - Good. 21 out of 58 reviews
Rating 6 - Okay. 8 out of 58 reviews
Rating 4 - Poor. 3 out of 58 reviews
Rating 2 - Terrible. 1 out of 58 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

Digna

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very old and dose not have views in bedroom biggest bad thing no Elevator. Breaded sucked. Only Edgar was very informative the reception man.
Stayed 5 nights in Mar 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está muy centrico, buena atención, guardia de seguridad siempre
Stayed 1 night in Dec 2019
Verified

8/10 Good

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very plain basic hotel that's kind of hard to find.. only a single door along a busy street, but it leads down a hallway to a surprisingly nice little hotel. My bus (coming back from Machu Picchu) was running late so I called to tell them it would be shortly after midnight before I arrived and they said no problem they'd be there waiting on me and thanks for calling! Room is very basic but exceptionally clean. Shower had good hot water and plenty of fresh towels. My only complaint is the walls were quite thin making it difficult to sleep once people were up and about elsewhere in the hotel. Overall I booked the hotel based on Expedia reviews and just taking a chance and it worked out quite well!. Definite recommend.
Stayed 1 night in Jul 2019
Verified

6/10 Okay

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Lo que no nos gusto del hotel fue la limpieza de las habitaciones las sabanas estaban sucias. El primer día pedimos que nos cambiaran las sábanas porque están sucias hasta manchas de sangre tenia y estaban amarillas. En las imágenes de internet ponen algo bonito y llega uno se encuentra con algo totalmente diferente. Además un día le revisaron a mi esposa la maleta, lo evidenciamos porque le dejaron los cosméticos por fuera de la maleta.
Stayed 4 nights in Mar 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, nice room. The only bad thing is that it doesn’t have an elevator, but the staff was helpful with the luggage.
Stayed 1 night in Mar 2019
Verified

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean room and bathroom, warm, comfortable beds and pleasant staff. The property was near the town center within easy walking distance and a nice breakfast was available. They also had an affordable laundry service.
Stayed 2 nights in Jun 2018
Verified

8/10 Good

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Visitando el Cusco

Un viaje de aprendizaje y para hacer un poco de turismo, el Cusco una ciudad antigua, bastante limpia y ordenada
Verified

8/10 Good

dario

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

boa

Foi boa, no entanto o café era servido no quinto andar e o hotel não tinha elevador
Verified

4/10 Poor

Oleg

Disliked: Cleanliness, property conditions & facilities, room comfort

Never again

It is not hotel. It is hostel
Verified

8/10 Good

Sandra

Liked: Staff & service
Disliked: Room comfort
Esta cerca del centro, el personal fue atento y agradable en recepción y desayuno fueron amables y fue bueno en calidad, lo que no me gusto es que falta limpieza en la habitación y no tiene ascensor el cuarto piso se escuchan las tuberías toda la noche y eso molesta
Verified

8/10 Good

Candice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Desayuno estupendo!!

El desayuno es espectacular!! La cama es súper cómoda, la limpieza es buena. En mi habitación la señal del celular no era buena. Me otorgaron un calentador, mi habitación se mantuvo cálida toda mi estadía. Regresare
Stayed 3 nights in Feb 2018
Verified

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simple, quiet, good location.

Great breakfast with a view of Cusco from 5th floor, room was simple, comfortable and quiet (except for a a guest who decided to roll their luggage down the tiled hallway floor at 3am!!). Our room was tiled, so pack your slippers or warm socks if you get cold feet! 15min drive to airport (taxi included in our room price), friendly and helpful bilingual staff. 15min walking distance to main square of Cusco. Expedia listing said there was a bathtub, however we did not have one in our room on the third floor. Shower pressure not great and the wifi cut in and out - I was able to access on my android, however my partner could not accces on his iphone.
Stayed 1 night in Mar 2018
Verified

8/10 Good

RAFAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pessoal muito atencioso, café da manhã muito bom.
Stayed 5 nights in Feb 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, helpful front desk. Clean

Great hotel, helpful front desk. Clean. Great hotel laid back and close to everything in cuzco
Stayed 1 night in Feb 2018
Verified

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great no-frills hotel - stayed here 2x

Stayed here on the first night of two separate visits to this hotel. Is a no-frills hotel with good service - see my other review. Both nights were consistent with each other and I would recommend this place again. One more point is there is no lift and breakfast is served on the 5th floor. This said, if you are visiting Cusco and travelling through the Sacred Valley, five flights of stairs should not scare you off from this place!
Stayed 1 night in Jan 2018
Verified

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrific no-frills hotel & great location

Stayed at this hotel two separate nights at the start and end of a trip through the Sacred Valley. The hotel is no-frills, clean with comfortable beds. It is located within a 10 minute walk to the train station which was great for the early morning Peru Rail train. Also, for a no-frills hotel the buffet breakfast was terrific, with good start & finish times and four options from a menu as well. At time of my stay there was free shuttle to the airport which was a nice touch as well.
Stayed 1 night in Jan 2018
Verified

6/10 Okay

Buck

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

More of Hostel than a Hotel

Casa Real is more of a upscale hostel than a hotel. If you come prepared for that it is pretty nice, and the staff are very helpful. There is no longer an entry facade for this "Hotel" Entry is through a steel exterior door and interior security gate down what appears to have been a service entry to the basement. It is directly behind a bus stop on a busy street. It has no curb appeal. The website for this hotel showed nice rooms and they were nice. Mattresses a little thin/firm but nice and overall very clean. The website also showed a restaurant which is no longer there (torn down to make more rooms). Hotel has no elevator. We were on the fourth floor. Elevation at Cuzco is enough that oxygen is available in the lobby so climbing stairs with luggage is a challenge. Hotel is convenient to the central part of town, but that also meant that there was significant street noise until about 2 A.M. The staff was very helpful and pleasant.
Stayed 2 nights in Dec 2017
Verified

4/10 Poor

Albert

Disliked: Staff & service

Clean, but issues with check-in, billing, staff

When we checked in, they gave us a bad exchange rate, but we didn't complain because they didn't charge us for the extra person in the room. After we put our luggage away and were ready to set out to enjoy the city, they hotel administrator (his title), told us they had accidentally checked us into the wrong room. OK, mistakes happen. When they moved us to the new room, there was already luggage in that room. Finally they moved us into a room that seemed to actually be vacant, but left one of our suitcases in the first-occupied room. When we complained and asked for some consideration on the room fee in because of the inconvenience and waste of time, the administrator immediately became defensive and denied any responsibility, blaming the bell-person for grabbing the wrong key. Clearly this was not true, because in the overly-long check in process, it was the administrator's assistant who assigned the room and gave the key to us. At that point, the administrator's assistant joined the conversation in a very rude manor. Rather than continue, we told them we would let the on-line community know what happened, The administrator told us that that is our right. Later when we returned for the evening, they let us know they had made a billing mistake by not charging for the extra person. They told us they would not add that charge, but would renege on their promise to taxi us to the airport the next morning. (We had already paid for two taxi rides).
Stayed 1 night in Dec 2017
Verified

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very helpful staff

Very clean, good location, staff all very helpful with more than sufficient English
Stayed 1 night in Dec 2017
Verified

8/10 Good

G M RENGIFO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendable

Todo estuvo súper bien hasta que en mi última noche de reserva de regreso de Machu Picchu me dieron la habitacion equivocada y no hubo modo de solucionar el error cometido por la recepcionista
Stayed 1 night in Nov 2017
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente opção

A equipe foi muito atenciosa e sempre esteve à disposição para ajudar com qualquer coisa. O quarto em que ficamos era amplo e confortável. O café da manhã era saboroso, provavelmente o mais variado que encontramos nos hotéis em que ficamos no Peru. O hotel oferece chá de coca e água aos hóspedes, além de contar com cilindro de oxigênio. Excelente opção para ficar em Cusco, com ótimo custo-benefício. A única ressalva relevante é que o hotel tem quatro andares, mas não tem elevador, o que pode provocar dificuldades a algumas pessoas, embora a equipe prontamente auxilie com as bagagens.
Stayed 1 night in Nov 2017
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente opção

A equipe foi muito atenciosa e sempre esteve à disposição para ajudar com qualquer coisa. O quarto em que ficamos era amplo e confortável. O café da manhã era saboroso, provavelmente o mais variado que encontramos nos hotéis em que ficamos no Peru. O hotel oferece chá de coca e água aos hóspedes, além de contar com cilindro de oxigênio. Excelente opção para ficar em Cusco, com ótimo custo-benefício. A única ressalva relevante é que o hotel tem quatro andares, mas não tem elevador, o que pode provocar dificuldades a algumas pessoas, embora a equipe prontamente auxilie com as bagagens.
Stayed 3 nights in Oct 2017
Verified

10/10 Excellent

Yasna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel muy agradable, bonito y barato.

La atencion es muy buena, el personal muy amable y atento, habitación confortable y limpia, desayuno muy completo y exquisito. Recomendable.
Stayed 1 night in Oct 2017
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tophotel dicht bij het centrum.

Perfect hotel. Aardig personeel, bagageopslagservice (voor als je bijvoorbeeld naar Machu Picchu gaat). Taxi service. Warm water. Grote kamers, fijne bedden. Heel uitgebreid ontbijt!
Stayed 1 night in Sep 2017
Verified

10/10 Excellent

Chi Che

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good hotel. Reception is really helpful and hotel quite good, thanks.
Stayed 1 night in Oct 2017