29 Jan 2019 by Song Cong Hotel Da Nang
Dear Susan, Warmest Greeting from Song Cong Hotel, Thank you so much for your stay and taking the time to share your experience during your stay here. Besides, we want to sincerely apologize for any discomfort you had experienced during your stay. We are to regret to learn that some our services did not meet all your expectations. We are reviewing all field you highlight and much more training will have been carried on daily basis to improve quality as well as service. About your oppinion, we have informed to Hotel Management, we would resolve it in soonest. Please be assured that what you have experienced certainly does not reflect the type of Song Cong Hotel service we strive to provide. Once again thank you for your time to post and do hope to welcome you back soon for better vacation in a near future! Best regards, Vu Hoang Guest Relations Manager
SOCO Hotel offers its guests a full-service spa and complimentary bicycles. There's a restaurant on site. A business centre and 150 meeting rooms are available. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 1615 square feet (150 square metres) and includes a conference centre. Spa services, tour or ticket assistance, and gift shops/news stands are also featured at the business-friendly SOCO Hotel. This 3.5-star Da Nang hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free parking nearby
SOCO Hotel offers 121 air-conditioned accommodations with minibars and a safe. 32-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers with a rainfall showerhead, slippers, bidets and complimentary toiletries. This Da Nang hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 9:30 AM.
Song Cong – This restaurant specialises in international cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.
Recreational amenities at the hotel include complimentary bicycles.
WORLD SPA has couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.
The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.
Special check-in instructions:
To make arrangements for check-in, please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and Union Pay. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.