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Crowne Plaza Dallas Downtown by IHG

3.5 star property

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Photo gallery for Crowne Plaza Dallas Downtown by IHG

Breakfast, lunch, dinner served; American cuisine
Point of interest
Check-in/check-out kiosk
Premium bedding, in-room safe, desk, iron/ironing board
Terrace/patio

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
1015 Elm St, Dallas, TX, 75202
  • Place, John F. Kennedy Memorial
    ‪5 min walk‬
  • Place, Dallas World Aquarium
    ‪5 min walk‬
  • Place, Kay Bailey Hutchison Convention Center
    ‪10 min walk‬
  • Airport, Dallas, TX (DFW-Dallas-Fort Worth Intl.)
    ‪21 min drive‬

Room options

View all photos for Premium Room, 1 King Bed, Balcony

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, Balcony

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, City View

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, City View

7.6 out of 10
Good
(21 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Balcony

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds, Balcony

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, City View

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds

7.4 out of 10
Good
(67 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility)

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed

  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility)

7.4 out of 10
Good
(15 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

8.0 out of 10
Very good
(86 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Crowne Plaza Dallas Downtown by IHG

An outdoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
Crowne Plaza Dallas Downtown by IHG offers 291 accommodations with safes and complimentary bottled water. Beds feature premium bedding. A pillow menu is available. Televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Crowne Plaza Dallas Downtown by IHG. During your stay, you're just a quick walk from Dallas World Aquarium. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy American cuisine while dining at THRIVE Restaurant
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Just a 5-minute walk from Dallas World Aquarium and 10 minutes by foot from Kay Bailey Hutchison Convention Center
Crowne Plaza Dallas Downtown by IHG offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center, 22 meeting rooms, and limo/town car service. Event space at this hotel measures 30000 square feet (2787 square meters) and includes a conference center. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Crowne Plaza Dallas Downtown by IHG. For a fee, parking is available.

This 3.5-star Dallas hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.
THRIVE Restaurant - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Round Bar - Onsite bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Parking on site (USD 20 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: USD 18.35 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Round Bar
  • THRIVE Restaurant

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • 22 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (30,000 square foot of space)

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (91 centimetre high)
  • Lever door handles
  • Lift (61 centimetre wide door)
  • Phone accessibility kit
  • Pool hoist on site
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 19 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per accommodation, per night
  • Cleaning deposit: USD 75.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 18.35 per person
  • Self parking fee: USD 20.00 per night (in/out privileges)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 3 children 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Dallas Downtown
Crowne Plaza Hotel Dallas Downtown

Crowne Plaza Dallas Downtown by IHG Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 523 out of 1437 reviews
Rating 8 - Good. 259 out of 1437 reviews
Rating 6 - Okay. 256 out of 1437 reviews
Rating 4 - Poor. 180 out of 1437 reviews
Rating 2 - Terrible. 219 out of 1437 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

6/10 Okay

melissa

Travelled with partner
Our ac in our did not work at all even after asking them to fix it. Our room was 78• on a night that was 45• and under we had to open the balcony door to get an circulation in the room.
Stayed 1 night in Jan 2026

10/10 Excellent

Tyranjula

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Jan 2026

2/10 Terrible

Douglas

Disliked: Cleanliness, staff & service, amenities
The room, hallway, and staff were all terrible. As we were checking in, the staff was talking about going to the liquor store while checking us in. We got off the elevator and there were crumbs, dust, dirt, and believe it or not, screws, in the hallways. We get to our room a the thermostat is set to 61 but it was 74 in the room. There was dust on the filter and on the vent. There was lint in the sink, glue dots in the wall and window, hair on the wall and bed, dust and dirt in the floor, the drain for the tub broke out and laying in the middle of the tub, stains in the toilet, smudges on the mirrors. I have never felt more disgusted in my life. When trying to go to the front desk, the elevator button to go down wouldn’t work. So we had to hit the up button and ride it up. We did so with an employee who was on the elevator already. We stopped on a different floor than ours. That floor also had dirt and crumbs everywhere. The employee stopped and looked at it and I said it’s like that on every floor. He just said wow really, and kept walking away. I will never, ever stay at another Crowne Plaza. Especially in Dallas. By far the worst hotel I have ever stayed in. And apparently I can’t even get a full refund… hotels.com has been unable to make contact with the Crowne Plaza to discuss it with them.
Stayed 2 nights in Jan 2026

6/10 Okay

Liu

Room was old and shower drains slowly. Staff refused to provide any utensils.
Stayed 1 night in Jan 2026

10/10 Excellent

Jasmine

Stayed 3 nights in Jan 2026

4/10 Poor

Lacey

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room we reserved was not available, ended up sleeping in separate beds. It was super disappointing after a long travel day. Location didn’t feel as safe as expected when walking to the closest corner store. Staff weren’t very friendly or interested in assisting us anyway
Stayed 1 night in Feb 2026

10/10 Excellent

Carla

Liked: Cleanliness, amenities, property conditions & facilities
Convenient location
Stayed 2 nights in Jan 2026

2/10 Terrible

Deanna

Disliked: Cleanliness, amenities, property conditions & facilities
Rude staff! And long wait times. I will never stay here again!
Stayed 1 night in Jan 2026

10/10 Excellent

Samantha

Stayed 1 night in Feb 2026

2/10 Terrible

Justin

Terrible they regretted to inform us the A/C went out in entire hotel and the rooms temps were 80 degrees finally moved to a room where my wife and I could open a balcony door just to get some cool air. Requested a refund in full. If I hadn’t drove all night and day I would’ve packed up
Stayed 1 night in Feb 2026

6/10 Okay

Aaron

Travelled with family
Liked: Staff & service
Disliked: Amenities
Everything just felt mediocre, slow elevators, yellow water in the tub the would not stop dripping, parking is horrible for larger trucks.
Stayed 1 night in Jan 2026

4/10 Poor

Shannon

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The staff was very courteous and polite they were actually wonderful. I found the chagres to be excessive. I was also told expedia canceled my reservation so I had to pay the hotel directly. I was also surprised that my room was so small and that was not the worse part, for a premium room, my room was It very small and the toilet leaked ridiculously from the back. I found the room to be very small and my breakfast was not included as advertised. I actually checked out a day early.
Stayed 2 nights in Jan 2026

4/10 Poor

chase

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Half the lights in the bedroom didn't work, a/c didn't work. Elevators broke down twice, and they don't have stairs you can take. They only have stairs with fire alarms. Staff were rude. Continental breakfast and dinner were 35 dollars a plate. Also in a very poor part of town. Will never stay again.
Stayed 5 nights in Jan 2026

4/10 Poor

Crystal Gutierrez

Disliked: Property conditions & facilities
Check in was terrible. Made you feel very un welcome and as they were bothered by me showing up to my reservation. The building itself is older so everything thing is extremely loud and echos
Stayed 2 nights in Jan 2026

10/10 Excellent

Valeria

Stayed 2 nights in Jan 2026

4/10 Poor

Ryley

Disliked: Cleanliness
a/c barely worked and was miserable all night
Stayed 1 night in Jan 2026

8/10 Good

Valerie

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Clean room
Stayed 2 nights in Jan 2026

2/10 Terrible

Ikeila

Stayed 1 night in Jan 2026

8/10 Good

karla vianey

Stayed 2 nights in Jan 2026

6/10 Okay

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was okay. The window was super dirty on the inside and not really a good view. The ice machine was broken on the 16 floor but elevators take a long time so just drank my soda warm. But it got the job done of giving me somewhere to lay my head in a clean bed.
Stayed 1 night in Jan 2026

10/10 Excellent

Antonio

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great no complaints
Stayed 2 nights in Jan 2026

2/10 Terrible

Darren, Burleson

Travelled with family
Disliked: Cleanliness, amenities
The AC in our room didn’t work, they tried twice to fix it and then just told us it was broke. They said they didn’t have a place to move us. They did offer a complimentary breakfast but we had already paid for that with our reservations. So we spent two nights in an 80 degree room with a fan. Made for a less than idea birthday get away.
Stayed 2 nights in Jan 2026

10/10 Excellent

Willie

Stayed 1 night in Jan 2026

10/10 Excellent

Aseza

Liked: Cleanliness, amenities, property conditions & facilities
The stuff at the reception were not nice , team during the day . Got annoyed asking questions. Tall guy with curly hair.
Stayed 5 nights in Jan 2026

10/10 Excellent

Loknath

Stayed 3 nights in Jan 2026