See all properties

Crowne Plaza Dallas Downtown by IHG

3.5 star property

Choose dates to view prices

Photo gallery for Crowne Plaza Dallas Downtown by IHG

Breakfast, lunch, dinner served; American cuisine
Check-in/check-out kiosk
Premium bedding, in-room safe, desk, iron/ironing board
Terrace/patio
Point of interest

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
1015 Elm St, Dallas, TX, 75202
  • Place, John F. Kennedy Memorial
    ‪5 min walk‬
  • Place, Dallas World Aquarium
    ‪5 min walk‬
  • Place, Kay Bailey Hutchison Convention Center
    ‪10 min walk‬
  • Airport, Dallas, TX (DFW-Dallas-Fort Worth Intl.)
    ‪21 min drive‬

Room options

View all photos for Premium Room, 1 King Bed, Balcony

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, Balcony

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, City View

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, City View

7.6 out of 10
Good
(21 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Balcony

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds, Balcony

7.0 out of 10
Good
(8 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, City View

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds

7.4 out of 10
Good
(65 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility)

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed

  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility)

8.2 out of 10
Very good
(13 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

8.0 out of 10
Very good
(82 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Hampton Inn & Suites Dallas Downtown
  • Pool
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
4.3 out of 5, Excellent, 1,127 reviews
The price is €120
includes taxes & fees
2 Apr - 3 Apr
Hampton Inn & Suites Dallas Downtown

About this property

Crowne Plaza Dallas Downtown by IHG

An outdoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
Crowne Plaza Dallas Downtown by IHG offers 291 accommodations with safes and complimentary bottled water. Beds feature premium bedding. A pillow menu is available. Televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Crowne Plaza Dallas Downtown by IHG. During your stay, you're just a quick walk from Dallas World Aquarium. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy American cuisine while dining at THRIVE Restaurant
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Just a 5-minute walk from Dallas World Aquarium and 10 minutes by foot from Kay Bailey Hutchison Convention Center
Crowne Plaza Dallas Downtown by IHG offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center, 22 meeting rooms, and limo/town car service. Event space at this hotel measures 30000 square feet (2787 square meters) and includes a conference center. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Crowne Plaza Dallas Downtown by IHG. For a fee, parking is available.

This 3.5-star Dallas hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.
THRIVE Restaurant - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Round Bar - Onsite bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Parking on site (USD 20 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: USD 18.35 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Round Bar
  • THRIVE Restaurant

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • 22 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (30,000 square foot of space)

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (91 centimetre high)
  • Lever door handles
  • Lift (61 centimetre wide door)
  • Phone accessibility kit
  • Pool hoist on site
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 19 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per accommodation, per night
  • Cleaning deposit: USD 75.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 18.35 per person
  • Self parking fee: USD 20.00 per night (in/out privileges)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 3 children 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Dallas Downtown
Crowne Plaza Hotel Dallas Downtown

Crowne Plaza Dallas Downtown by IHG Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 489 out of 1370 reviews
Rating 8 - Good. 251 out of 1370 reviews
Rating 6 - Okay. 252 out of 1370 reviews
Rating 4 - Poor. 171 out of 1370 reviews
Rating 2 - Terrible. 207 out of 1370 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Paula

Stayed 1 night in Dec 2025

2/10 Terrible

Francisco

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No ac
Stayed 1 night in Dec 2025

2/10 Terrible

Austin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The Air did not work in the room and in , very warm. I spoke with front desk associate he offered to switch my rooms but most of the rooms same feeling. Then spoke with hotel manager he said it would be fixed but nothing changed and he was mad I continued to acquire about it next morning.
Stayed 1 night in Dec 2025

2/10 Terrible

Ignacio

Disliked: Amenities, property conditions & facilities
It’s 10:15pm and no AC in the room I reported at 5:30 pm .12/20/25 This is Ridiculous !!!!! I like to have a refund
Stayed 1 night in Dec 2025

4/10 Poor

Charles

Liked: Staff & service
Room had no ac towels shortage bad TV plus needed updated
Stayed 2 nights in Dec 2025

2/10 Terrible

Rebecca

Travelled with partner
Disliked: Amenities, property conditions & facilities
Reserved a king balcony with city view. Got there and was given keys to a room that did not work on 14th floor with occupants in the room. Call downstairs, have to go down to get new room, got 16th floor with queen beds which do not work for my extremely tall husband, Called desk, was told to come back for a 3rd room! Finally got a room but no balcony. Thermostat was automatic so no way to se to air and it was warm in the room. Turned it down and it got cooler but by 9 am, the room was heating up. By the time we checked out it was 80 in the room while we were trying to get dressed sweating. Had to ask for ironing board, tv would not cast phone as it said it would and telephone didn’t work so had to use personal phone to call for ironing board. Not a very good experience at all! Used checkout option on tv and a random email address came up where my receipt was sent to. Very disappointed overall and won’t stay here or recommend to anyone else!
Stayed 1 night in Dec 2025

6/10 Okay

Mahd

Business traveller
Disliked: Cleanliness, property conditions & facilities
Front staff was friendly, however the hotel in general is not very clean. Carpet wasn’t vacuumed well, servant very dusty and the general condition of the hotel is not great.
Stayed 1 night in Dec 2025

8/10 Good

Christina

Travelled with family
Staff was very accommodating
Stayed 2 nights in Dec 2025

10/10 Excellent

Anias

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice staff, great amenities, easy parking and access to hotel.
Stayed 2 nights in Dec 2025

10/10 Excellent

stephanie

Stayed 1 night in Dec 2025

10/10 Excellent

Nancy, Kansas

Stayed 2 nights in Dec 2025

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good staff and nice stay will be staying here again definitely
Stayed 2 nights in Dec 2025

6/10 Okay

Gary

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The pictures on their website are very deceiving. Its an old place that they try to spruce up wirh new lights and furniture. The elevators are awful. But the staff were amazing. The bed was comfortable. But the building needs a complete gut and remodel. I won't stay there again. But it was walking distance to many attractions.
Stayed 3 nights in Dec 2025

8/10 Good

Patrick

Travelled with partner
Liked: Cleanliness, amenities
Front desk clerk was great, got an early check in and went straight to the room. The heat was the only thing to come out of the vent if on at all. With the system off and the sliding glass door open it finally dropped to 74 °F overnight.
Stayed 1 night in Dec 2025

6/10 Okay

Eugene

Liked: Staff & service
It’s downtown.. but can’t beat the price!!
Stayed 1 night in Aug 2025

10/10 Excellent

Aaron

Stayed 1 night in Dec 2025

2/10 Terrible

Anna

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a nightclub attached to the hotel. Would not recommend this hotel if you are with family or children. You have to pay for parking in a public ramp. We did not feel safe when pulling up to the hotel. Near the train station and many homeless people near building. This property was not advertised well.
Stayed 4 nights in Dec 2025

10/10 Excellent

Alexis

Stayed 1 night in Dec 2025

8/10 Good

Ginger

Liked: Cleanliness, staff & service, amenities
It is very walkable to the house of blues. The room advertises a minifridge, but there was not one. Overall good. Would stay again for a concert. The beds were comfortable and good pillows.
Stayed 1 night in Dec 2025

4/10 Poor

Derek, Beatrice

Stayed 1 night in Nov 2025

8/10 Good

Nicolette

Liked: Cleanliness, property conditions & facilities, room comfort
The elevators were so slow and there was no stair alternative. Only one guy was checking people in and we had to wait a long time. The temperature wouldn’t change in the room, but the bed was comfy. The location was perfect for the BMW Dallas marathon, but I wish the hotel had been a little better prepared.
Stayed 1 night in Dec 2025

8/10 Good

Irvina

Liked: Cleanliness, amenities, property conditions & facilities
It was good
Stayed 1 night in Dec 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was great. It shows a bit of wear and tear in places but the staff and the food service is great. The location borders some sketchy areas but once you familiarize yourself with the surroundings you will find it really convenient with great restaurants and historical sites within walking distance.
Private party buffet and cocktails.
Stayed 2 nights in Dec 2025

10/10 Excellent

Kaleb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The balcony had a great view, and the staff was super friendly and very helpful made our anniversary a night to remember.
Stayed 1 night in Dec 2025

2/10 Terrible

Gerald Aurelio

Travelled with family
Liked: Staff & service
Disliked: Amenities
The elevator was down for all my stay. Each trip down the elevator took 30mins plus.
Stayed 1 night in Oct 2025