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Crowne Plaza Dallas Downtown by IHG

3.5 star property

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Photo gallery for Crowne Plaza Dallas Downtown by IHG

Bar (on property)
Exterior
Premium bedding, in-room safe, desk, iron/ironing board
Exterior
Terrace/patio

Reviews

7.0 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Bar
  • Parking available

Explore the area

View in a map
1015 Elm St, Dallas, TX, 75202
  • Place, Dallas World Aquarium
    ‪3 min walk‬
  • Place, Kay Bailey Hutchison Convention Center
    ‪10 min walk‬
  • Place, American Airlines Center
    ‪15 min walk‬
  • Airport, Dallas, TX (DAL-Love Field)
    ‪13 min drive‬

Room options

View all photos for Premium Room, 1 King Bed, Balcony

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, Balcony

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, City View

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, City View

7.4 out of 10
Good
(20 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Balcony

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds, Balcony

7.0 out of 10
Good
(8 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, City View

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds

7.4 out of 10
Good
(62 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility)

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility)

8.2 out of 10
Very good
(13 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room

  • 30 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

8.0 out of 10
Very good
(75 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Magnolia Hotel Dallas Downtown
  • Pet-friendly
  • Free WiFi
  • Air conditioning
  • Gym
3.9 out of 5, Good, 3,337 reviews
The price is €115
includes taxes & fees
24 Nov - 25 Nov
Magnolia Hotel Dallas Downtown

About this property

Crowne Plaza Dallas Downtown by IHG

Hotel with an outdoor pool, 4-minute walk to Dallas World Aquarium
Along with an outdoor pool, this hotel has a restaurant and a 24-hour fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
Crowne Plaza Dallas Downtown by IHG offers 291 accommodations with safes and complimentary bottled water. Beds feature premium bedding. A pillow menu is available. Televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Crowne Plaza Dallas Downtown by IHG. During your stay, you're just a quick walk from Dallas World Aquarium. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy American cuisine while dining at THRIVE Restaurant
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Just a 4-minute walk from Dallas World Aquarium and 10 minutes by foot from Kay Bailey Hutchison Convention Center
Crowne Plaza Dallas Downtown by IHG offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center, 22 meeting rooms, and limo/town car service. Event space at this hotel measures 30000 square feet (2787 square meters) and includes a conference center. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Crowne Plaza Dallas Downtown by IHG. For a fee, parking is available.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.
THRIVE Restaurant - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Round Bar - Onsite bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Parking on site (USD 20 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: USD 18.35 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Round Bar
  • THRIVE Restaurant

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • 22 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (30,000 square foot of space)

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (91 centimetre high)
  • Lever door handles
  • Lift (61 centimetre wide door)
  • Phone accessibility kit
  • Pool hoist on site
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 19 floors
  • Ballroom
  • Banquet hall
  • Traditional architecture

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per accommodation, per night
  • Cleaning deposit: USD 75.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 18.35 per person
  • Self parking fee: USD 20.00 per night (in/out privileges)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 3 children 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Dallas Downtown
Crowne Plaza Hotel Dallas Downtown

Crowne Plaza Dallas Downtown by IHG Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 408 out of 1194 reviews
Rating 8 - Good. 229 out of 1194 reviews
Rating 6 - Okay. 225 out of 1194 reviews
Rating 4 - Poor. 147 out of 1194 reviews
Rating 2 - Terrible. 185 out of 1194 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Maurice

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2025

6/10 Okay

Cortashia

Stayed 2 nights in Aug 2025

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Lorenzo

Travelled with group
Parking garage gate wasn’t working
Stayed 1 night in Aug 2025

6/10 Okay

Citlaly

Stayed 2 nights in Jul 2025

2/10 Terrible

Aldon

Stayed 1 night in Aug 2025

8/10 Good

Corrina

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

Staff, 5 star!

Check in was intense but only on my side. I lost my credit card and only had cash. ( hotel is a cashless system). The staff was completely concerned and understandable with my situation. They should be recognized for a job well done!
Stayed 2 nights in Jul 2025

10/10 Excellent

Jada

Liked: Cleanliness, staff & service, property conditions & facilities
Very long wait at check in but overs all stay was great. Great location
Stayed 1 night in Jul 2025

6/10 Okay

Elachia

Liked: Staff & service
Disliked: Cleanliness
Ok so the price for the place was great for the 2 separate nights I stayed but both times the bath tub was dirty. Like not at all cleaned. There was a clear ring around the tub. Other things as far as mold on the first rooms toilet, paint chipped tub that was dirty
Stayed 1 night in Aug 2025

6/10 Okay

Julie

Travelled with group
Liked: Cleanliness, staff & service
Good location, walkable distance for entertainment we were there to see. Drink vending machine on our floor had a sign for cash only but slot was sealed shut, needed to use CC. Also no ice in the ice machine. Hard to shower, low water pressure. Location suited our needs but hotel felt a little lacking. Staff was courteous.
Stayed 1 night in Jul 2025

4/10 Poor

Nicholas

Travelled with group
Liked: Room comfort
Disliked: Staff & service

Do not stay here

Let’s start this off with saying that parking is a nightmare and it’s insane that we paid so much money for this hotel only to be charged additional for parking. The elevator ride down the lobby and up to our room was something straight out of final destination. We arrived 30 minutes before check in and was told that the room wasn’t ready which is okay! So we waited only to be put in a room that had a bathroom under renovation. Thankfully Dorris from housekeeping was there to save the day! She was the only helpful employee and the only person to ever smile at us during our stay. We got our rooms switched with her help. We start to settle into our new room only to find that we can’t cast to our tv like we could in the previous room. We called front desk for help and no one answered. We walked back down to the lobby after being exhausted from our 7 hour road trip only to be gaslit by Eric. He said that the hotel doesn’t do that there but the option was on the tv and had just worked in our old room. He said he would send maintenance up to help and they finally arrived after 2 hours and told us that they were working on it. The tv did not get fixed. The live tv also did not work. This was the worse hotel I’ve stayed at. The la Quinta motel in Austin was better than this and my sister was almost kidnapped there. I do not recommend this hotel.
Stayed 2 nights in Aug 2025

10/10 Excellent

Connie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

AMAZING

My friends and I were looking for a clean and nice hotel in the middle of Downtown Dallas. This hotel was perfect for a girls trip. There was an outdoor pool on the 9th floor overlooking the city buildings! The beds were clean and the hotel was neat and comfortable upon arrival.
Stayed 2 nights in Aug 2025

8/10 Good

Kimberly Dawn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was fine, clean, decent. Staff not very helpful with suggestions. Area is not a safe area. We were constantly questioned by security if we were ok due to the neighborhood. Not very safe during the day, couldn’t pay me enough at high. We Uber’d a lot which adds up but took the worry out.
Stayed 3 nights in Jul 2025

10/10 Excellent

Dave

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got to the property at around 11:00 at night and only spent a few hours there because we had to get up early the next morning. I'm assuming the front desk clerk was a little tired or something??? :--( Because he was pretty monotoned and dry, but overall for the time we spent there, everything else was good, and we will probably return :--)
Stayed 1 night in Aug 2025

2/10 Terrible

Stephanie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Took 2 hours to be able to check in , once checked in room that was given to us was super dirty and a mess. Front guy mahamd didn't wanna exchange room once he did the maid had asked to give us free breakfast he was super rude about it and said no . When booking rooms it said free breakfast it was not free parking 20 dollars a night parking garage is horrible. Elevators take up to 10 minutes each just to be able to go down horrible experience.
Stayed 3 nights in Jul 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

4/10 Poor

Arely

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good walking distance
Stayed 2 nights in Jul 2025

6/10 Okay

Julieta

Travelled with family
Liked: Amenities
The location is downtown and convenient however there was a large homeless population. Walking around day and night you ran into transients and it smelled of urine. Most of the staff seemed friendly and helpful. There was one employee, Rasheeda, who checked us in. She seemed annoyed every time one would speak with her. When I saw her at the desk I waited until another staff member was at the desk.
Stayed 1 night in Jul 2025

8/10 Good

Kenya Monae

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
I saw that most of the reviews stated that the property was outdated, however I do not share the same thoughts on that. I picked this hotel because of its proximity to the activities my child wanted to do while visiting. It's walking distance to a few activities, though I would not recommend in the summer heat. The hotel remained clean and quiet during our stay and I had no issues.
Stayed 3 nights in Jul 2025

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Great for the price
Stayed 1 night in Jul 2025

10/10 Excellent

Ken

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, wifi is great and breakfast buffet is good.
Stayed 1 night in Jul 2025

10/10 Excellent

Bhavini

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Review

It was nice in the inside. Rooms were spacious and the pool was nice. The beds were really comfy. Overall good stay for the price.
Stayed 1 night in Jul 2025

2/10 Terrible

Gabriela

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DO NOT STAY HERE.

Do not book this hotel! The pictures are deceiving. There were so many issues with the room and when I went to ask for help, I was told that there was nothing anyone could do about my room because the hotel was full. The room AC was not working, the bathroom door did not have a lock, the sink was broken and when maintenance went to fix the faucet, they left a huge mess in the bathroom. There is nothing right about this place. There is a huge homeless population surrounding the entrance and exits to the hotel. The staff were rude and their favorite word is “aggressive”. The only persons being aggressive were the staff themselves.
Stayed 1 night in Jul 2025

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities
Good priced stay for a concert. Easy transportation with Dart. Just pay attention to deposit and parking fees. I was not surprised as I read them beforehand but others were.
Stayed 2 nights in Jul 2025