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Holiday Inn Express Hotel & Suites DALLAS WEST by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites DALLAS WEST by IHG

Exterior
Suite, 2 Queen Beds
Exterior
Free daily buffet breakfast
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
4321 Communications Dr, Dallas, TX, 75211
  • Place, Western Heights Cemetery
    ‪4 min drive‬
  • Place, Trinity River
    ‪5 min drive‬
  • Place, Reunion Tower
    ‪5 min drive‬
  • Airport, Dallas, TX (DFW-Dallas-Fort Worth Intl.)
    ‪17 min drive‬

Room options

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds

Suite, 2 Queen Beds

8.8 out of 10
Excellent
(12 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

Room (Specialty)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(21 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

9.0 out of 10
Wonderful
(10 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Standard Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(18 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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3 Apr - 4 Apr
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About this property

Holiday Inn Express Hotel & Suites DALLAS WEST by IHG

This smoke-free hotel features an indoor pool, a 24-hour fitness center, and a hot tub. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, dry cleaning, and laundry facilities.
Holiday Inn Express Hotel & Suites DALLAS WEST by IHG offers 89 air-conditioned accommodations with safes and complimentary newspapers. LCD televisions come with cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Holiday Inn Express Hotel & Suites DALLAS WEST by IHG. During your stay, you'll be close to Dallas Market Center. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self parking
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include free lobby newspapers, a front-desk safe, and a business center
  • Onsite recreation includes a 24-hour gym
  • 8 minutes by car from Kay Bailey Hutchison Convention Center and 9 minutes from American Airlines Center
Holiday Inn Express Hotel & Suites DALLAS WEST by IHG offers its guests an indoor pool, a hot tub, and a 24-hour fitness center. Public spaces have free WiFi and wired Internet. Business amenities include a business center and meeting rooms. Free breakfast is served daily. The business-friendly Holiday Inn Express Hotel & Suites DALLAS WEST by IHG also features gift shops/newsstands, complimentary newspapers in the lobby, and laundry facilities. Self parking is free.

This Dallas hotel is smoke free.

Guests are served free buffet breakfast daily from 6:00 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:30 AM

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1 AM
Contactless check-in available

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express DALLAS WEST
Holiday Inn Express Hotel DALLAS WEST
Holiday Inn Express Hotel And Suites Dallas West
Holiday Inn Express Hotel Suites DALLAS WEST
Inn Express DALLAS WEST

Holiday Inn Express Hotel & Suites DALLAS WEST by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 494 out of 947 reviews
Rating 8 - Good. 284 out of 947 reviews
Rating 6 - Okay. 89 out of 947 reviews
Rating 4 - Poor. 38 out of 947 reviews
Rating 2 - Terrible. 42 out of 947 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

javier

Stayed 1 night in Nov 2025

8/10 Good

Ada

Liked: Cleanliness, property conditions & facilities
clean rooms
Stayed 1 night in Nov 2025

10/10 Excellent

Khaldoun

Stayed 1 night in Nov 2025

10/10 Excellent

Emma

Stayed 1 night in Nov 2025

10/10 Excellent

Elinette

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Rooms were spacious and clean. Friendly staff and good breakfast variety. Location is near many restaurants and stores.
Stayed 2 nights in Nov 2025

8/10 Good

Mia

Business traveller
Liked: Cleanliness, staff & service, amenities
Very clean room. Staff was polite. I recommend parking in front as it seemed there was more camera in the front. Only downside is the way the showers are positioned, water spreads out and there is water damage to the bathroom door and flooring immediately next to shower.
Stayed 2 nights in Nov 2025

8/10 Good

Jason

Stayed 2 nights in Nov 2025

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the stay and location. The only thing the pillows were too soft but i would definitely recommend and stay again.
Stayed 1 night in Oct 2025

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean, friendly staff
Stayed 1 night in Oct 2025

10/10 Excellent

Patty H

Travelled with group
Liked: Cleanliness, staff & service, amenities
All was great
Stayed 1 night in Oct 2025

10/10 Excellent

Sergio

Stayed 1 night in Oct 2025

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to food, shopping and entertainment.
Stayed 2 nights in Oct 2025

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was perfect and in a great and accessible location for what we were looking for
Stayed 1 night in Oct 2025

10/10 Excellent

Dalila

Liked: Cleanliness, staff & service, property conditions & facilities
Was great
Stayed 1 night in Oct 2025

6/10 Okay

Rie

Disliked: Cleanliness, amenities
Inside pool was very strong Clorox it made all of our eyes get red.
Stayed 1 night in Oct 2025

10/10 Excellent

Uneka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

6/10 Okay

Melissa

.
Stayed 1 night in Oct 2025

6/10 Okay

Vanessa

Business traveller
Liked: Cleanliness
The room was not ready when we check in and the young lady at the desk took my information and told me to wait in my car until the room was ready. I was very annoyed after driving for 10 hours. Then we asked for extra blankets and the where out. The room was very clean. Will not stay that particular hotel again.
Stayed 1 night in Oct 2025

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent services as well as the room was perfect.
Stayed 1 night in Oct 2025

10/10 Excellent

Chris

Stayed 2 nights in Oct 2025

8/10 Good

Benjamin

Stayed 2 nights in Oct 2025

8/10 Good

Charles

Stayed 3 nights in Oct 2025

6/10 Okay

SHARON

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Breakfast was great - felt very safe in parking lot and on the grounds. PROBLEM - GOT RESERVATIONS ALL SCREWED UP AFTER SEVERAL CALLS TO VERIFY BEFORE ARRIVAL.
Stayed 1 night in Oct 2025

6/10 Okay

Angie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Went in by myself to check in and was told no room available until 3 but 2 people were checked in before me. I arrived around 2. Husband went in by himself 30 min later and was told differently. No blow dryer available. Front desk would never answer.
Stayed 2 nights in Sep 2025