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The Addison Hotel, SureStay Collection by Best Western

2.5 star property

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Photo gallery for The Addison Hotel, SureStay Collection by Best Western

Lobby
Outdoor pool, open 9:00 AM to 10:00 PM, pool umbrellas, pool loungers
Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower;with Sofabed)
Reception
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Free WiFi
  • Air conditioning

Explore the area

Map
4505 Beltway Dr, Addison, TX, 75001
  • Addison Circle Park
    ‪15 min walk‬
  • Village on the Parkway
    ‪18 min walk‬
  • Galleria Dallas
    ‪3 min drive‬
  • Dallas, TX (DAL-Love Field)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;with Sofabed)

1 bedroom, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;with Sofabed)

  • 22 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower;with Sofabed)

Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower;with Sofabed)

Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower;with Sofabed)

  • 22 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking (Walk-in Shower)

1 bedroom, desk, laptop workspace, blackout curtains

Deluxe Room, 2 Double Beds, Non Smoking (Walk-in Shower)

  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower)

Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower)

Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower)

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower;with Sofabed)

Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower;with Sofabed)

Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower;with Sofabed)

  • 22 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking (Walk-in Shower)

1 bedroom, desk, laptop workspace, blackout curtains

Deluxe Room, 2 Double Beds, Non Smoking (Walk-in Shower)

  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower)

Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower)

Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower)

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, desk, laptop workspace, blackout curtains

Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave )

1 bedroom, desk, laptop workspace, blackout curtains

Standard Room, 1 Double Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave )

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave )

1 bedroom, desk, laptop workspace, blackout curtains

Standard Room, 1 Double Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave )

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

The Addison Hotel, SureStay Collection by Best Western

Hotel in Addison with free breakfast and a 24-hour front desk
An outdoor pool, a 24-hour front desk, and a computer station are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a picnic area, a TV in a common area, and ATM/banking services are onsite. Weekly housekeeping is available.
The Addison Hotel, SureStay Collection by Best Western offers 158 air-conditioned accommodations with coffee/tea makers and hair dryers. 48-inch LCD televisions come with cable channels.

This Addison hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include an outdoor pool.
The Addison Hotel, SureStay Collection by Best Western's great location gets high marks from our customers. During your stay, you'll be within walking distance of Addison Circle Park. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free continental breakfast served daily
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free self parking
  • Take a swim in the outdoor pool
  • Amenities include a computer, an elevator, and an ATM
  • Guests really like the accommodations for the cleanliness and overall comfort
  • Just a 4-minute drive from Galleria Dallas and 14 minutes from Dallas Market Center
  • Cats and dogs welcome for a fee (restrictions apply)
Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. An outdoor pool, a vending machine, and a picnic area are also featured at the business-friendly The Addison Hotel, SureStay Collection by Best Western. Self parking is free.

This Addison hotel is smoke free.

Guests are served free continental breakfast daily from 7:00 AM to 9:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (weekly)

Business services

  • Computer station

Outdoors

  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 48-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Renovations and closures

The following facilities will be closed during November and December:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75.00 per accommodation (varies based on length of stay)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

The Addison Hotel
The Addison Hotel, SureStay Collection by Best Western Hotel
The Addison Hotel, SureStay Collection by Best Western Addison

The Addison Hotel, SureStay Collection by Best Western Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 424 out of 891 reviews
Rating 8 - Good. 189 out of 891 reviews
Rating 6 - Okay. 130 out of 891 reviews
Rating 4 - Poor. 66 out of 891 reviews
Rating 2 - Terrible. 82 out of 891 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were helpful a lot to eat and do in the area. Main issue was bed fittings were too small and had to fight them when sleeping but did not call the desk about it over all good
Stayed 6 nights in Mar 2025

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Impressed!!!

Keep up the great work. Its a great hotel, very clean affordable and the service is outstanding.
Stayed 1 night in Mar 2025

10/10 Excellent

Charmaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Natsuko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is old building but always so cleaned and they are so friendly and welcoming. Breakfast is served very delicious omelette and that room also very clean.
Stayed 1 night in Mar 2025

10/10 Excellent

Thi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

10/10 Excellent

susan

Liked: Property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Be warned, property will not accept chime or cashapp Visa cards, they do not belive these are "real visas". The bathtowels are the thinnest roughest I've ever experienced but were surprisingly able to abdorb water and dry. The walk in shower was nice. Pool is currently not open. The room number signs have charming black and white photos. (One was a rail road sign, traffic light, wagon wheel, ect). Contemporary rooms lots of wooden features. Very cozy. The bed was snuggly and made for a great sleep. Doors in this place close very loudly so anytime a naighbor comes and goes you will hear it. The breakfast was substantial for a hotel breakfast. It included: Eggs, egg and chirizo, fried red potatoes, fresh waffles, yogurt, fruit, toasts, hot and cold cereals, milk, juices, hot tea and coffee. Its open for 3 hours which is a nice amount of time too. Its a cozy place with charming features. Would stay again for sure.
Stayed 1 night in Mar 2025

4/10 Poor

Brian

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities

Stinky

Got 3 rooms. One had blood on mirror and floor. Other room had worst body odor smell ever
Stayed 1 night in Mar 2025

10/10 Excellent

Sabra

Liked: Property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Shenese

Stayed 1 night in Mar 2025

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy in and around. Easy access to facilities. Decent breakfast but closes at 9am sharp.
Stayed 3 nights in Mar 2025

8/10 Good

sharon

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Winter

Business traveller
Liked: Cleanliness, amenities
This location is essentially located in. I heard about it several amenities offer.
Stayed 3 nights in Feb 2025

10/10 Excellent

Winter

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
This place, definitely clean, quiet comfortable
Stayed 5 nights in Mar 2025

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Room is well cleaned and prepared for you but you have to ask for any additional things you need like combs or such bathtub that was shown in picture online was not in real life
Stayed 2 nights in Mar 2025

4/10 Poor

Amber

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The breakfast was pretty much the same everyday. The maid service was loud and yelled at each other from down the hallway early in the morning. Those walls were paper thin. We can hear everyone slamming doors, laughing, and talking. Not a great experience! My room was dirty. There was a hairball in between the beds that my daughter happened to find when her charger fell down there. There was hair on the floor in the bathroom. I asked for our room to be clean while we were gone. I showed up to find the maid just taking the top sheet off my bed and throwing the blanket back on it.
Stayed 7 nights in Feb 2025

4/10 Poor

James, Chilton

Business traveller
Disliked: Amenities, property conditions & facilities
The out door pool was down for maintenance and we had a lot of wind and chairs had literally blew into the pool and they stayed there just laying in the pool. Like they didn’t even care to take them out of the pool. I got sick two days in a row of eating their hot breakfast food so after that I stoped eating their hot food for breakfast. Just not a good experience overall
Stayed 6 nights in Mar 2025

2/10 Terrible

Alitha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rude disrespectful dishonest

Hotel.com needs to reevaluate the ratings on this hotel because on other sites the truth is being told I am contacting you about my recent stay at your hotel. I purchased a reservation a week ago for 2 nights and 3 days on a third party website hotels.com. When I purchased my reservation it did not show your deluxe kings as pictured only the same rooms that I was first put in originally on the first floor. I would not have booked with this hotel knowing the beds were not up to part and were out of date. This hotel was given an 8.0 in the rating which was misleading because I came across so many things that did not deserve that rating. I asked the front desk to make accommodation to change my room to a better bed that would not cause pain and I was offered the bed across the hall which the clerk said would be the same. I then talk to other guest who said the upper floors had better sleeping but I was not offered those but instead was told I could pay 96.00 to upgrade to the 4 floor to the newly renovated area. Because I couldn’t get my refund back my company did make an attempt but failed I had to stay there and pay the iron and WiFi and phone didn’t work they tried to charge me for a comforter after they had to bring 2 to build up my bed because it was so hard before they moved me to the nicer higher dollar room. That they’re holding to up charge you for the other rooms give porn production while the 4 floor gives Ritz Hotel it’s a shame what’s happening they were rude.
Stayed 2 nights in Mar 2025

8/10 Good

Briona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The value for the stay was great! Some minor condition issues but cleanliness, breakfast, and location met all my expectations.
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Stayed 4 nights in Feb 2025

6/10 Okay

Michael

Business traveller
The bed was very uncomfortable
Stayed 2 nights in Feb 2025

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall, great place to stay!

It was a great hotel. Very clean and great service.
Stayed 2 nights in Feb 2025

10/10 Excellent

Walter

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Everything was good
Stayed 2 nights in Feb 2025

8/10 Good

Aretha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025