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Tru by Hilton Garland Richardson

2.5 star property

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Photo gallery for Tru by Hilton Garland Richardson

Lobby
Reception
Indoor pool, open 9:00 AM to 9:00 PM, pool loungers
Lobby
Desk, blackout curtains, iron/ironing board, free WiFi

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Gym
  • Housekeeping
  • Parking included

Explore the area

View in a map
5055 N President George Bush Hwy, Garland, TX, 75040
  • Curtis Culwell Center
    ‪2 min walk‬
  • Firewheel Golf Park
    ‪5 min drive‬
  • University of Texas at Dallas
    ‪12 min drive‬
  • Dallas, TX (DFW-Dallas-Fort Worth Intl.)
    ‪35 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible (Hearing)

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible (Hearing)

9.4 out of 10
Exceptional
(6 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Room, 1 King Bed, Accessible (Hearing)

Room, 1 King Bed, Accessible (Hearing)

8.4 out of 10
Very good
(5 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 2 Queen Beds, Accessible (Hearing)

9.4 out of 10
Exceptional
(14 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Shower, free toiletries, hair dryer, towels

Room, 2 Queen Beds, Accessible (Hearing)

8.8 out of 10
Excellent
(3 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 2 Queen Beds

8.8 out of 10
Excellent
(53 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 1 King Bed

9.0 out of 10
Wonderful
(63 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

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Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Hyatt Place Dallas/Garland/Richardson

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.0 out of 5, Very good, 1,012 reviews
The price is €78
includes taxes & fees
28 Sept - 29 Sept
Hyatt Place Dallas/Garland/Richardson

About this property

Tru by Hilton Garland Richardson

Hotel with free breakfast, near Firewheel Golf Park
An indoor pool, a 24-hour fitness center, and a snack bar/deli are available at this hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and a 24-hour front desk are onsite.
Tru by Hilton Garland Richardson offers 91 accommodations with hair dryers and irons/ironing boards. 55-inch LCD televisions come with premium cable channels and Netflix. Bathrooms include showers and complimentary toiletries.

This Garland hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Tru by Hilton Garland Richardson. During your stay, you're just a quick walk from Curtis Culwell Center. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self parking
  • Take a swim in the indoor pool
  • Amenities include a front-desk safe, a business center, and a gift shop
  • Onsite recreation includes a 24-hour gym
  • 5 minutes by car from Firewheel Golf Park and 11 minutes from Lake Ray Hubbard
  • Cats and dogs welcome for a fee
Tru by Hilton Garland Richardson offers its guests an indoor pool and a 24-hour fitness center. There's a snack bar/deli on site. Free breakfast is served daily. Public spaces have free WiFi and wired Internet.

There's an onsite business center. The business-friendly Tru by Hilton Garland Richardson also features gift shops/newsstands, coffee/tea in a common area, and a front-desk safe. Free self parking is available.

Smoking is allowed in designated areas at this Garland hotel.

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Indoor pool

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business centre

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75.00 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru Hilton Garland Richardson Hotel
Tru Hilton Richardson Hotel
Tru Hilton Garland Richardson
Tru Hilton Richardson
Tru by Hilton Garland Richardson Hotel
Tru by Hilton Garland Richardson Garland
Tru by Hilton Garland Richardson Hotel Garland

Tru by Hilton Garland Richardson Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 612 out of 1004 reviews
Rating 8 - Good. 183 out of 1004 reviews
Rating 6 - Okay. 105 out of 1004 reviews
Rating 4 - Poor. 54 out of 1004 reviews
Rating 2 - Terrible. 50 out of 1004 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca

Travelled with family
Liked: Amenities
Clean, good breakfast, friendly staff, comfortable rooms
Stayed 2 nights in Jun 2025

6/10 Okay

PAULETTE, MOUNT VERNON

Travelled with partner
I didn’t know it was a pet friendly hotel when I booked. There were too many dogs on the property. I prefer a no pets allowed hotel.
Stayed 3 nights in Jun 2025

4/10 Poor

Joseph Mark

Travelled with family
Liked: Amenities
The room had a terrible body odor. The sheets and pillows smelled awful. The swimming pool was cold. If I had not have returned late in the evening I would have requested another room. I will find another hotel in the future.
Stayed 1 night in Jun 2025

2/10 Terrible

Ami

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property needs to be renovated, mold, broken tiles, water roach.
Stayed 3 nights in Jun 2025

6/10 Okay

Rachel

Travelled with family
Liked: Cleanliness, staff & service
Water poured in through bathroom ceiling and room windows during storm.
Stayed 4 nights in Jun 2025

10/10 Excellent

Joann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean. It had all that amenities. That I look for in a hotel. I would stay there again absolutely.
Stayed 1 night in Jun 2025

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

Donald

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
If you want to see your first new, but run-down Hotel, this is it. The black out blinds were connected to motorized system that would not stop on its own. On close they binded because it was out of the track and one side ended up down while the other was still up. The rooms decor looks like it was purchased from a 99 cents store. This is an upgrade from a Motel 6, so don't let the pricing fool you, the only 'Tru' here is this ain't no Hilton.
Stayed 1 night in Jun 2025

10/10 Excellent

Stacie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish the pool stayed open longer for the softball players that have late games
Stayed 1 night in Jun 2025

2/10 Terrible

Jerry

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never again!

Check in was terrible and took over an hour. The hotel had increased the rate of one of my two rooms and spent an hour arguing with me and another half hour yelling at hotels.com over the phone. The pool was soiled and the hot tub was shut down. The gym was a joke with broken and missing equipment. Never again!!
Stayed 3 nights in May 2025

8/10 Good

Hiwot

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It was good
Stayed 2 nights in Jun 2025

10/10 Excellent

Mai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Jun 2025

8/10 Good

Jason Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Karina was great! She checked me in with no problem. She also helped me out when my plans changed. When i had to add a 2nd night. I appreciate all she did for me. It made my stay GREAT!! Thank you, Karina!!!
Stayed 1 night in Jun 2025

10/10 Excellent

Marie

Liked: Amenities, property conditions & facilities
The hotel was very colorful, neat and clean. We appreciated the extension on the check out due to the time of the funeral I was attending. The breakfast was hot and delicious, enjoyed the selection.
Stayed 1 night in Jun 2025

8/10 Good

Felicity

Stayed 1 night in Jun 2025

10/10 Excellent

Ruth G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There’s a nice, fresh smell when you walk in. Check in was easy as front desk girl was friendly. Love the pool table and other gamea in the lobby! Plenty of places to sit. Breakfast was really good for a free breakfast. Room was clean & love all the xtra charger ports, lights & hooks to hang bags/purses etc on. Bathroom had plenty of lights. Shower is nice & roomy with nice lemony smelling shampoo, conditioner, body wash & lotion in dispensers on hand.Only issue at all was inside shower there’s a foot rest for shaving legs. When you put your foot on it, it’s coming off the wall & while they offered body wash/shampoo etc, there wasn’t enough for 4 ppl for the every other day of housekeeping every other day so no major complaints. Ms. Sabrina @ the front desk is a gem!! My husband hung out in the lobby people watching, letting me sleep late & she was patient & friendly with every customer. Even the rude &/or grumpy folks. We stayed here 3-4 months ago. She was working then & she remembered us from the previous visit, making us feel special & valued. She’s so accommodating & patient with all customers. Please know you have a special employee with Ms. Sabrina!! We’re coming back to Garland several times in the next month & we’ve already reserved a room here for both upcoming stays
Stayed 1 night in Jun 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Overall was fine

Hotel stay was fine overall. A little disappointed with the condition of the bathroom. Toilet ran non-stop, shelf in the shower was falling off with a shoddy repair attempt, and tile was cracked. The rest of the room was in good condition and comfortable though.
Stayed 1 night in May 2025

2/10 Terrible

Cindy

Travelled with family
Stayed 3 nights in Jun 2025

10/10 Excellent

Miguel

Stayed 1 night in Jun 2025

6/10 Okay

Gregory

Travelled with partner
Liked: Cleanliness
The bed was extremely hard. The window curtain wasn't functioning....stuck down. Our door did not lock automatically. You had to pull it shut to click. It does have a decent indoor pool. Hot tub wasn't functioning.
Stayed 2 nights in Jun 2025

10/10 Excellent

fatima

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was extremely nice from the check in to the room
Stayed 1 night in May 2025

10/10 Excellent

Sandy

Liked: Cleanliness, property conditions & facilities
The hotel was great with a wonderful breakfast bar! Lots of great choices and able to stay and eat healthy!
Stayed 4 nights in May 2025

10/10 Excellent

Phung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
Stayed 2 nights in Jun 2025

8/10 Good

GWONDA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was fine. The pictures on the site makes it look better, but it was fine for the price.
Stayed 3 nights in May 2025