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Mercure Resort Sanur

4.0 star property

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Photo gallery for Mercure Resort Sanur

Aerial view
Creator video - submitted by travel with me
2 bars/lounges, 2 poolside bars, beach bar
Exterior
2 outdoor pools, open 7:00 AM to 6:00 PM, pool umbrellas, pool loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Jalan Mertasari Sanur, P.O. Box 3476, Denpasar, Bali, 80034
  • Place, Mertasari Beach
    ‪4 min walk‬
  • Place, Pura Blanjong
    ‪6 min walk‬
  • Place, Sanur Beach
    ‪19 min walk‬
  • Airport, Denpasar (DPS-Ngurah Rai Intl.)
    ‪27 min drive‬

Room options

View all photos for Deluxe Twin Room, 2 Single Beds

A hotel room with two beds, a desk, a chair, a balcony with a view, and a large mirror.

Deluxe Twin Room, 2 Single Beds

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed

Executive Room, 1 King Bed

7.0 out of 10
Good
(12 reviews)
  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Twin Room, 2 Single Beds

Executive Twin Room, 2 Single Beds

Executive Twin Room, 2 Single Beds

8.0 out of 10
Very good
(4 reviews)
  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds

Family Room, Multiple Beds

  • Garden view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Family Room, 1 King Bed with Sofa bed

Family Room, 1 King Bed with Sofa bed

Family Room, 1 King Bed with Sofa bed

  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(16 reviews)
  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

8.2 out of 10
Very good
(21 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

8.6 out of 10
Excellent
(4 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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The price is €73
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About this property

Mercure Resort Sanur

Spend the day catching some rays at the beach, relaxing by one of Mercure Resort Sanur's 2 outdoor swimming pools, or pampering yourself at the full-service spa. Housekeeping is available on request.
Mercure Resort Sanur offers 189 air-conditioned accommodations with fireplaces and minibars. Rooms open to furnished balconies or patios. 29-inch LCD televisions come with premium cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Denpasar hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 7 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include hot stone massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a hot tub.

The spa is open daily. Children under 11 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Mercure Resort Sanur. During your stay, you're just a quick walk from Mertasari Beach. Features include free WiFi in public areas, free self parking, and a free area shuttle.
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine and ocean views while dining at Pandawa Restaurant
  • Buffet breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools
  • Treat yourself to reflexology, facials, or massages at the spa
  • Services include a free kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes an outdoor tennis court, volleyball, and bike rentals
  • 10 minutes by car from Sanur Beach and 12 minutes from Waterbom Bali
  • Free local-area shuttle service
Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Mercure Resort Sanur you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There's a restaurant on site, as well as a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. This beach hotel also offers a complimentary children's club, a children's pool, and outdoor tennis courts. You'll have access to the outdoor pool at a partner property. Self parking is free.

Smoking is allowed in designated areas at this 4-star Denpasar hotel.

The hotel hosts a free manager's reception daily.
Mercure Resort Sanur has a restaurant serving breakfast, lunch, and dinner.
Sahadewa Bar - This bar is located by the pool and specializes in international cuisine. Open daily.
Breeze Bar - This bar is located on the beach and specializes in international cuisine. Happy hour is offered. Open daily.
De Lounge - This lobby lounge overlooks the garden and specializes in international cuisine. Open daily.
Late night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free area shuttle up to 2.2 km
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: IDR 160,000 for adults and IDR 86,000 for children
  • 2 bars/lounges
  • 2 poolside bars
  • A beach bar
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Breeze Bar
  • De Lounge
  • Pandawa Restaurant
  • Sahadewa Bar

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Library
  • Outdoor pool (guest access)
  • Outdoor tennis court
  • Piano
  • Playground
  • Shopping
  • TV in common areas
  • Windsurfing

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free area shuttle
  • Free children's club
  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 4,842 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 floors
  • 41 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1988
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 29-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Late-night room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Fireplace
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: 30 percent of room rate
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property offers airport shuttle service (surcharge) for up to 3 guests with luggage .

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mercure Resort Sanur

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 390000 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: IDR 200000 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 160000 for adults and IDR 86000 for children
  • Airport shuttle fee: IDR 350000 per vehicle (one-way, maximum occupancy 3)
  • Early check-in fee: 30 percent of room rate (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 390000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Some water is reused through a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Mercure Resort Sanur offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Mercure Resort
Mercure Resort Sanur
Mercure Sanur
Accor Hotel Sanur
Mercure Hotel Sanur
Mercure Resort Sanur Bali
Mercure Resort Sanur Hotel Sanur
Mercure Resort Sanur Hotel
Mercure Resort Sanur Denpasar

Mercure Resort Sanur Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 219 out of 705 reviews
Rating 8 - Good. 321 out of 705 reviews
Rating 6 - Okay. 104 out of 705 reviews
Rating 4 - Poor. 44 out of 705 reviews
Rating 2 - Terrible. 17 out of 705 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Loved this beachfront property, great food and excellent service.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little dated but in a perfect location. Loved the staff, and they are very honest & caring.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Leone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay at Mecure Sanur. Rooms were very quiet with comfy beds & pillows. All staff were extermely helpful & friendly. Property is dated however it is in a quiet location on the beach with plenty of restaurants & cafe's nearby. Would stay here again.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Vriska

Liked: Cleanliness, amenities
Excellent everyone is kind in here.
Stayed 2 nights in Feb 2026
Verified

6/10 Okay

Rita

Rooms are old and outdated Breakfast area was full of bees
Stayed 5 nights in Feb 2026
Verified

8/10 Good

Martin

Liked: Cleanliness, staff & service, amenities
Great location close to the beach, perfekt for our 2 year old son. Staff super friendly and helpfull if needed. Breakfast had evereything yoposspossible
Stayed 13 nights in Dec 2025
Verified

10/10 Excellent

sahana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent grounds, pool, staff and breakfast! Only downside, front desk staff who answers the phone doesn't speak English and often does not address your request, request to speak to someone who speaks English.
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Aleksa

Liked: Cleanliness, staff & service, amenities
Good hotel in great position right on the beach. You can see wear and tear but staff do make every effort to make stay very welcoming. Especially waiting staff and room attendant
Stayed 4 nights in Jan 2026
Verified

6/10 Okay

Geoffrey

Liked: Cleanliness, amenities
Room is dated but clean. Staff extremely friendly. To many dogs in the area, barking day and night and urinating on beach bean bags. Great location. D
Stayed 12 nights in Jan 2026
Verified

10/10 Excellent

Breno

Liked: Amenities, property conditions & facilities
Staff were excellent!!! Amenities and infrastructure, the layout of the room (construction) made me fill we were in the most calm place surrounded the beautiful trees and garden. A 2 minutes walk from the beach.
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very affordable. Aircon was great.
Stayed 10 nights in Nov 2025
Verified

10/10 Excellent

Glauber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in and very convenient location, breakfast is great and staff friendly. The property could use some renovation in the rooms. Overall great stay!
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Lene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and staff! Easy to walk around and beautiful beackwalk right outside🙏
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

Debbie

Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel right on the beach, rooms were big nice hot showers, slipper and dressing gowns in the room, lots of choice at breakfast. Staff really helpful and always ready with a smile. There are bikes for hire very cheaply and a Lovely ride along the beach Would recommend
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Sarah Louise

Liked: Cleanliness, staff & service, amenities
After a few hiccups, the staff were very helpful and made our stay wonderful. The resort is beautiful, situated in peaceful area. Can’t wait to revisit again
Stayed 8 nights in Sep 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mecure was great. Staff, facilities, breakfast all great. We stayed before, we came back, we will stay again.
Stayed 6 nights in Oct 2025
Verified

8/10 Good

Gaurav

Liked: Cleanliness
Freindly staff. The rooms were a bit dated but they were kept clean.
Stayed 7 nights in Oct 2025
Verified

10/10 Excellent

george

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff are extremely friendly and helpful, nothing is too much bother for them, the hotel is extremely quiet and a great place to wind down and chill and is only metres from the beach and a short walk to the local bars, restaurants and shops
Stayed 10 nights in Sep 2025
Verified

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our 7 night stay. The room was plain & clean, I had the best sleep there. The breakfast was nice; with a variety to choose from. Staff were helpful and accommodating. The pool was nice and clean. Right opposite the beach with plenty of beach chairs. Close to a shop, laundry & massage. Favourite restaurants near by: Bella Italia- lovely food. The massages at the hotel were lovely, especially the foot reflexology. The beach massages were also great. I’d happily stay there again.
Stayed 7 nights in Dec 2025
Verified

8/10 Good

Katherine

Liked: Cleanliness
It was clean and the staff are very friendly
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay. The staff are amazing and helpful with everything. Great location and will definitely go back.
Stayed 7 nights in Apr 2025
Verified

10/10 Excellent

Yvette Garadine

Liked: Cleanliness, amenities, property conditions & facilities
Yes, the room was always thoroughly cleaned. We had fresh towels every day. Room spotless, cannot fault the cleanliness. The amenities like the pools were a great relief from the heat and humidity. Staff super friendly and helpful.
Stayed 6 nights in Nov 2025
Verified

8/10 Good

Marian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing holiday. Beautiful pools and friendly staff
Stayed 1 night in Apr 2025
Verified

8/10 Good

Debbie

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel right on the beach, lovely staff, beautiful gardens, constantly cleaning. Room big with everything you could need. Lots of choice at buffet breakfast. Fire dance and sea food bbq night very expensive by Bali standards. Plenty of sun beds on the beach and round both pools. On the whole a lovely stay.
Stayed 4 nights in Nov 2025
Verified

4/10 Poor

Ruth

Disliked: Cleanliness
The room was dated and needed maintened. For example the curtains were way too short for the window, the glass window in the bathroom had a hole in it and looked dangerous the bathroom also had mouldy grout. The coffee cups were stained. The breakfast was terrible tried it twice and wouldn't recommend it. On the up side the location was great and the staff where very friendly.
Stayed 6 nights in Feb 2026