This property was very unsafe, in the middle of Denver which has a crime rate that is twice the normal average. There is no internal lock on the door, so any member of management or person with a copy of the key can enter in the middle of the night. We stayed in room 215, and the dead bolt was also impossible to close. It was myself and my teen daughter and we were horrified to see a window in the bathroom with no cover on it. We are both tall (6 feet) and although the window was high we had to cover it with a pillow for decent privacy while taking a shower.
The hotel claims to just have basics, which is true and we were expecting that. We arrived late in the evening on a Saturday night and we were tired since coming from the East Coast where everything was two hours later. We didn't have time to report it on Saturday night and wouldn't have had time to find another hotel anyway. We left at 8am on a Sunday when there was nobody in the office to talk to about it. When reporting it to the owner later that day via email and on Monday via phone message, the owner, Anu, refused to give us a refund on the two nights that we had reserved but didn't stay (Sunday and Monday). She denied any negligent acts, although every hotel in America has an internal lock (like a chain or push-over bolt lock) that would prevent housecleaners or administration from entering in the middle of the night.
I am claiming this hotel's stay as 'unauthorized charges' on my credit card and reporting this.