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Quality Inn & Suites Des Moines - Merle Hay Road

2.5 star property

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Photo gallery for Quality Inn & Suites Des Moines - Merle Hay Road

Lobby
Desk, iron/ironing board, rollaway beds, free WiFi
Lobby
Exterior
Indoor pool, pool loungers

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Laundry
  • Housekeeping
  • Breakfast included
  • 24/7 front desk

Explore the area

Map
4995 Merle Hay Rd, Des Moines, IA, 50322
  • Merle Hay Mall
    ‪3 min drive‬
  • Drake University
    ‪8 min drive‬
  • Wells Fargo Arena
    ‪13 min drive‬
  • Des Moines, IA (DSM-Des Moines Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 2 Queen Beds, Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Suite, Multiple Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Exterior

AmericInn by Wyndham Johnston Des Moines

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.1 out of 5, Very good, (1007)
The price is €73
for 1 room
includes taxes & fees
26 Jun - 27 Jun
AmericInn by Wyndham Johnston Des Moines

About this property

Quality Inn & Suites Des Moines - Merle Hay Road

Hotel in Des Moines with free breakfast and a 24-hour business center
An indoor pool, a 24-hour business center, and coffee/tea in a common area are available at this hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a meeting room, laundry facilities, and a 24-hour front desk.
Quality Inn & Suites Des Moines - Merle Hay Road offers 116 air-conditioned accommodations with coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 32-inch LCD televisions come with cable channels. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.
Our customers tell us they can't get enough of the helpful staff at Quality Inn & Suites Des Moines - Merle Hay Road. During your stay, you'll be within walking distance of Merle Hay Mall. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast offered
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor pool
  • Amenities include free lobby newspapers, a 24-hour business center, and a meeting room
  • 8 minutes by car from Drake University and 11 minutes from Wells Fargo Arena
  • Dogs welcome for a fee
A computer station is on site and WiFi is free in public spaces. A 24-hour business center and a meeting room are available. Free breakfast is served. The business-friendly Quality Inn & Suites Des Moines - Merle Hay Road also features an indoor pool, coffee/tea in a common area, and complimentary newspapers in the lobby. Self parking is free.

Smoking is allowed in designated areas at this Des Moines hotel.

Guests are served free continental breakfast.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas

Things to do

  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20 per day.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 250.00 per stay
  • Cleaning fee: USD 2 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Quality Des Moines
Quality Inn Des Moines
Quality Inn Suites
Quality Inn Suites Des Moines Merle Hay Road
Quality Inn & Suites Des Moines - Merle Hay Road Hotel
Quality Inn & Suites Des Moines - Merle Hay Road Des Moines

Quality Inn & Suites Des Moines - Merle Hay Road Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 298 out of 914 reviews
Rating 8 - Good. 296 out of 914 reviews
Rating 6 - Okay. 158 out of 914 reviews
Rating 4 - Poor. 72 out of 914 reviews
Rating 2 - Terrible. 90 out of 914 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Paul

Business traveller

Front desk clueless/not helpful

Out of the 5 nights stayed, got 1 night of good sleep. From the slamming of the door next door, that shook the room, for hours on end I can only assume nefarious activity.
Stayed 5 nights in Mar 2025

2/10 Terrible

Clinesha

Travelled with group
Disliked: Cleanliness, staff & service, amenities
ADI LACHME is a racist lady from North India,she stole my room deposit,I asked to speak to manager and she answered the phone acting like a manager named brea,there was a mouse in my room, customer service was terrible.
Stayed 1 night in Mar 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Jordan

Stayed 1 night in Mar 2025

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality place at great price.
Stayed 2 nights in Mar 2025

10/10 Excellent

Dakota

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was very good for the price, clean, friendly, short notice stay was not a problem, and breakfast provided
Stayed 1 night in Mar 2025

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Thomas

Liked: Staff & service, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 7 nights in Feb 2025

8/10 Good

Okoboji

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2025

8/10 Good

Carl

Liked: Cleanliness, staff & service, amenities
Need to work on the showers mine barely worked
Stayed 3 nights in Feb 2025

6/10 Okay

Shannon

Travelled with family
It was convinent for where i needed to go, no elevator but got a room on main level, breakfast was ok, eggs were rubbery and sausage links werent cooked all the way, oh and if u stay more than a couple of says the keys will need to be reset. Got locked out and had to go to the front desk to get it reset
Stayed 2 nights in Feb 2025

4/10 Poor

Kaitlyn

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom had mold in it, the breakfast was cold an not much there and not open long. The room smelled like cigarettes and the hallway smelled liked weed.
Stayed 2 nights in Feb 2025

10/10 Excellent

Aunna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

2/10 Terrible

Walter

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Stay elsewhere

Do not recommend, overwhelming smell of Marijuana in the facility. Chair in the room was old and worn out, the bathroom was very outdated. Was so bad I didn't even stay just left. Wouldn't even have checked in but I had a non refundable reservation
Stayed 1 night in Feb 2025

4/10 Poor

DISCOVER

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2025

8/10 Good

Cody

Liked: Staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Surprisingly Nice for the Price

This was very affordable hotel so I thought it might not be great. I was pleasantly surprised by the quality and cleanliness of the room and staff. Would stay again if ever in town.
Stayed 1 night in Feb 2025

8/10 Good

James

Liked: Cleanliness, amenities, property conditions & facilities
It was a nice room
Stayed 1 night in Feb 2025

4/10 Poor

Heather, Hastings

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The rooms are very outdated and worn. My rom was not very clean. Coins on floor and chewed gum on floor between bed and middle night stand. Breakfast area not taken care of as garbage overflowing and tables not getting wiped down. Staff that checked me in was in pajamas. I will not return
Stayed 1 night in Feb 2025

10/10 Excellent

Jessie

Stayed 1 night in Feb 2025

10/10 Excellent

Brittany, Des Moines

Stayed 1 night in Feb 2025

8/10 Good

Danessa

Stayed 2 nights in Feb 2025

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

horrible

Weed smell in hallway Long term people living there Random lady knocking on door arguing to let her in Lady sitting outside the door Exposed outlets Shopping carts dumped behind hotel Dog crap all over Multiple rundown cars just sitting Heat was not controlled, it would get hot than had to turn on fan to cool it down
Stayed 2 nights in Feb 2025

10/10 Excellent

Jerri

Location was great
Stayed 3 nights in Jan 2025