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Quality Inn & Suites Des Moines - Merle Hay Road

2.5 star property

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Photo gallery for Quality Inn & Suites Des Moines - Merle Hay Road

Lobby
Lobby
Desk, iron/ironing board, rollaway beds, free WiFi
Desk, iron/ironing board, rollaway beds, free WiFi
Indoor pool, pool loungers

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
4995 Merle Hay Rd, Des Moines, IA, 50322
  • Place, Merle Hay Mall
    ‪3 min drive‬
  • Place, Jordan Creek Town Center
    ‪11 min drive‬
  • Place, Casey's Center
    ‪11 min drive‬
  • Airport, Des Moines, IA (DSM-Des Moines Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking

8.2 out of 10
Very good
(40 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

7.8 out of 10
Good
(43 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(18 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 2 Queen Beds, Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

7.8 out of 10
Good
(6 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 2 Queen Beds, Accessible, Non Smoking

9.4 out of 10
Exceptional
(11 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Suite, Multiple Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About this property

Quality Inn & Suites Des Moines - Merle Hay Road

An indoor pool, a 24-hour business center, and coffee/tea in a common area are available at this hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a meeting room, laundry facilities, and a 24-hour front desk.
Quality Inn & Suites Des Moines - Merle Hay Road offers 116 air-conditioned accommodations with coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 32-inch LCD televisions come with cable channels. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.
Our customers tell us they can't get enough of the helpful staff at Quality Inn & Suites Des Moines - Merle Hay Road. During your stay, you'll be within walking distance of Merle Hay Mall. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast offered
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor pool
  • Amenities include free lobby newspapers, a 24-hour business center, and a meeting room
  • 11 minutes by car from Casey's Center and 13 minutes from Jordan Creek Town Center
  • Dogs welcome for a fee
A computer station is on site and WiFi is free in public spaces. A 24-hour business center and a meeting room are available. Free breakfast is served. The business-friendly Quality Inn & Suites Des Moines - Merle Hay Road also features an indoor pool, coffee/tea in a common area, and complimentary newspapers in the lobby. Self parking is free.

Smoking is allowed in designated areas at this Des Moines hotel.

Guests are served free continental breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas

Things to do

  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20 per day.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Quality Des Moines
Quality Inn Des Moines
Quality Inn Suites
Quality Inn Suites Des Moines Merle Hay Road
Quality Inn & Suites Des Moines - Merle Hay Road Hotel
Quality Inn & Suites Des Moines - Merle Hay Road Des Moines

Quality Inn & Suites Des Moines - Merle Hay Road Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 381 out of 1002 reviews
Rating 8 - Good. 290 out of 1002 reviews
Rating 6 - Okay. 146 out of 1002 reviews
Rating 4 - Poor. 82 out of 1002 reviews
Rating 2 - Terrible. 103 out of 1002 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Ray

Stayed 1 night in Dec 2025

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was good love their biscuits so soft & moist. The room was nice, clean, and spacious bed was very comfortable.
Stayed 4 nights in Dec 2025

10/10 Excellent

Marc

Liked: Cleanliness, amenities, property conditions & facilities
I had a great stay. The room was spacious, clean, and comfortable. It was equipped with a wet bar, refrigerator, and coffee maker. The Breakfast had hot eggs, a waffle maker, a yogurt machine with nut & granola toppings, hot and cold cereal, juices, and coffee. I would have liked it even more if there had been cheese and hot sauce for the eggs and almond milk. The pool was clean with heated water. The thing I appreciated most was that they allowed me an extra hour in the morning giving me a noon check out with no housekeepers banging on the door or making loud noises in the hall. I got a great last minute rate and I will definitely be looking to stay here again in the future. I appreciated all of this
Stayed 1 night in Dec 2025

10/10 Excellent

Richar

Liked: Cleanliness, amenities, property conditions & facilities
A nice service and countroble stay!!!!!
Stayed 1 night in Dec 2025

2/10 Terrible

Sarah

Travelled with family, Travelled with pets
Disliked: Cleanliness
Room was nasty! Little black curly hairs in the bed, white substance on the side of the bed. The bathroom looked like blood smudge on floor. Dirt and hairs behind the bathroom door. No temperature control at all it was either cold or way to hot. Never again!
Stayed 1 night in Dec 2025

4/10 Poor

Krystal

Travelled with family, Travelled with family and small children
Disliked: Cleanliness
Bed was dirty, bathroom vent dusty, no extra sheets for pull out bed.
Stayed 1 night in Dec 2025

2/10 Terrible

Michaella

Travelled with family and small children, Business traveller
Disliked: Cleanliness
The room was not clean, it was very neglected. There was a chicken wing under the bed, hair in the shower, cheerios under the bed, the pool had all sorts of floaties on top of the water, it appeared a food salad was dropped in the walking area of the pool and left for someone to clean. Very shady people walking in the hallways. I do not recommend anyone to stay here.
Stayed 3 nights in Dec 2025

10/10 Excellent

Lony

Liked: Cleanliness, amenities, property conditions & facilities
Really nice
Stayed 1 night in Nov 2025

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful. We stayed here two different times and had minor issues each stay. The staff responded and fixed the issue very quickly. This is an older property, however it is clean and comfortable. We didn’t have breakfast so can’t comment about that. There is a small fitness room with a treadmill and exercise bike. The pool looked really nice. We would stay here again if in the area.
Stayed 1 night in Dec 2025

8/10 Good

Stephen

Stayed 1 night in Dec 2025

4/10 Poor

Roxxanna

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
No hot water, bath tub had black hairs in it. Im a blonde. Toilet bpwls weren't clean
Stayed 1 night in Nov 2025

2/10 Terrible

Aubrey

Stayed 2 nights in Nov 2025

10/10 Excellent

Dorothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night while traveling through Des Moines. The staff was friendly and very responsive to our questions. The room and bed were very comfortable. The pool looks great, although we didn’t use it. We did use the small fitness center. It has one treadmill, a stationary bike, and some free weights. Great value for price. We will stay here again on our return trip.
Stayed 1 night in Nov 2025

6/10 Okay

Amanda

Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Overall, the room and amenities were great. My only complaint is the scattered pile of fingernail clippings on the floor between the two beds. Pretty gross. It obviously was not vacuumed.
Fingernail clippings on the floor between the beds
Fingernail clippings on the floor between the beds
Fingernail clippings on the floor between the beds
Fingernail clippings on the floor between the beds
Stayed 1 night in Nov 2025

10/10 Excellent

Lony

Stayed 1 night in Nov 2025

6/10 Okay

Robert

Travelled with family
Well unfortunately i didn't even get a chance to use the bed. I got called into work at 11:30 pm. And gave the room back at midnight. Had i.stayed. im certain evening would have gone well.
Stayed 1 night in Nov 2025

8/10 Good

Adelaide

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was very clean and organized 👌 take all trash on time
Stayed 5 nights in Nov 2025

10/10 Excellent

Dinier Micheal

Stayed 2 nights in Nov 2025

8/10 Good

Aleisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fine and easy for what we were there for. No issues, will be back
Stayed 2 nights in Oct 2025

10/10 Excellent

awadia

Stayed 1 night in Sep 2025

10/10 Excellent

Awadia

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Sep 2025

8/10 Good

Paul

Stayed 1 night in Nov 2025

4/10 Poor

Erin

Business traveller, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is right next to the interstate, so was very noisy. The breakfast options were very limited and coffee looked more like water than coffee - I ended up just taking an apple and going to a restaurant. But there was plenty of parking and the heater worked fine. It could’ve been worse, but I wouldn’t choose to stay there again.
Stayed 1 night in Nov 2025

8/10 Good

Eric

Stayed 1 night in Nov 2025

10/10 Excellent

Chad

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Nov 2025