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Ramada Tropics Resort & Conf Center by Wyndham Des Moines

3.0 star property

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Photo gallery for Ramada Tropics Resort & Conf Center by Wyndham Des Moines

Indoor pool
Breakfast area
Lobby
Suite, 1 King Bed, Non Smoking, Poolside
Bar (on property)

Reviews

5.6 out of 10

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
5000 Merle Hay Rd, Urbandale, IA, 50322
  • Place, Merle Hay Mall
    ‪3 min drive‬
  • Place, Jordan Creek Town Center
    ‪11 min drive‬
  • Place, Adventureland
    ‪11 min drive‬
  • Airport, Des Moines, IA (DSM-Des Moines Intl.)
    ‪20 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Desk, soundproofing, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Non Smoking

  • 19 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 Queen Bed with Sofa bed, Accessible, Poolside (Accessible)

Room amenity

Room, 1 Queen Bed with Sofa bed, Accessible, Poolside (Accessible)

  • 19 sq m
  • Sleeps 5
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

  • 28 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

Deluxe Suite, 1 King Bed, Non Smoking

Deluxe Suite, 1 King Bed, Non Smoking

  • 19 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub, Poolside (1 Bedroom)

Desk, soundproofing, iron/ironing board, free cots/infant beds

Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub, Poolside (1 Bedroom)

  • 19 sq m
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Desk, soundproofing, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Non Smoking

  • 19 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking

Desk, soundproofing, iron/ironing board, free cots/infant beds

Deluxe Room, 2 Queen Beds, Non Smoking

  • 19 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Pool View

Suite, 2 Queen Beds, Non Smoking, Pool View

Suite, 2 Queen Beds, Non Smoking, Pool View

  • 19 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking (Accessible)

Room amenity

Room, 1 Queen Bed, Accessible, Non Smoking (Accessible)

  • 19 sq m
  • Sleeps 5
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

  • 18 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Poolside

Desk, soundproofing, iron/ironing board, free cots/infant beds

Deluxe Room, 1 King Bed, Non Smoking, Poolside

  • 19 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Poolside

Desk, soundproofing, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Non Smoking, Poolside

  • 19 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking (1 King Bed and 2 Queen Bed)

Suite, Multiple Beds, Non Smoking (1 King Bed and 2 Queen Bed)

Suite, Multiple Beds, Non Smoking (1 King Bed and 2 Queen Bed)

  • 21 sq m
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Poolside

Suite, 1 King Bed, Non Smoking, Poolside

Suite, 1 King Bed, Non Smoking, Poolside

  • 23 sq m
  • Sleeps 6
  • 1 King Bed

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About this property

Ramada Tropics Resort & Conf Center by Wyndham Des Moines

A water park, an indoor pool, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite. Housekeeping is available on request.
Ramada Tropics Resort & Conf Center by Wyndham Des Moines offers 166 air-conditioned accommodations with coffee/tea makers and hair dryers. 37-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include showers and complimentary toiletries.

This Urbandale hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a children's pool are on site. Other recreational amenities include a water park and a fitness center.
Our customers tell us they can't get enough of the helpful staff at Ramada Tropics Resort & Conf Center by Wyndham Des Moines. During your stay, you'll be within walking distance of Merle Hay Mall. Enjoy features like free WiFi in public areas and free self parking, plus an indoor pool.
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • The restaurant, poolside bar, and bar/lounge offer choices for drinking and dining
  • Splash around at the water park with a waterslide or swim in the indoor pool
  • Amenities include a 24-hour business center, meeting rooms, and a conference center
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 6 minutes by car from Iowa Gold Star Military Museum and 7 minutes from Buccaneer Arena
  • Dogs welcome for a fee
Ramada Tropics Resort & Conf Center by Wyndham Des Moines offers its guests a water park, a waterslide, and an indoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 10000 square feet (929 square meters) and includes a conference center. A children's pool, a fitness center, and a vending machine are also featured at the family-friendly Ramada Tropics Resort & Conf Center by Wyndham Des Moines. Self parking is free.

This 3-star Urbandale hotel is smoke free.

Castaways Grill - Onsite restaurant.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Castaways Grill

Things to do

  • Arcade/game room
  • Children's pool
  • Gym
  • Indoor pool
  • TV in common areas
  • Water park
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Water park
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (10,000 square foot of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Local culture and ecosystem education
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:
  • Hot tub

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 30 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Ramada Tropics
Ramada Tropics Des Moines
Ramada Tropics Resort
Ramada Tropics Resort Des Moines
Tropics Resort
Des Moines Ramada
Ramada Des Moines
Ramada Hotel Des Moines
Ramada Tropics Hotel Des Moines
Ramada Tropics Resort / Conference Center Des Moines Iowa
Ramada Tropics Resort Moines Urbandale
Ramada Tropics Resort Moines
Ramada Tropics Moines Urbandale
Ramada Tropics Moines
Ramada Tropics Resort & Conf Center by Wyndham Des Moines Hotel

Ramada Tropics Resort & Conf Center by Wyndham Des Moines Reviews

Reviews

5.6
Rating 10 - Excellent. 150 out of 810 reviews
Rating 8 - Good. 132 out of 810 reviews
Rating 6 - Okay. 156 out of 810 reviews
Rating 4 - Poor. 148 out of 810 reviews
Rating 2 - Terrible. 224 out of 810 reviews

5.6/10

Cleanliness

6.4/10

Staff & service

5.8/10

Amenities

5.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Mike

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The service there was terrible they need to update their kitchen and the staff.
Stayed 1 night in Feb 2026

2/10 Terrible

Colton

Stayed 1 night in Feb 2026

8/10 Good

Christie

Travelled with family and small children
Had to get a different room because our had not been cleaned. The grandkids had a blast though. Loved playing in the pool area and the arcade.
Stayed 1 night in Feb 2026

2/10 Terrible

Christopher

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Dirty nasty rooms pool hallways. Damage to room doors and walls. The whole place smelled of marijuana. Staff was extremely rude and aggressive in the pool area. All around felt dangerous and disgusting. Horrible place to take children.
Stayed 1 night in Feb 2026

10/10 Excellent

Caleb

Travelled with family
Liked: Cleanliness, staff & service, amenities
There was so much to do swim arcade and a restaurant
Stayed 2 nights in Feb 2026

2/10 Terrible

Darnisha

Stayed 1 night in Jan 2026

8/10 Good

Jonathan

Stayed 1 night in Jan 2026

4/10 Poor

Kash

Stayed 2 nights in Jan 2026

2/10 Terrible

Matt

Stayed 3 nights in Jan 2026

10/10 Excellent

Austin

Stayed 6 nights in Jan 2026

2/10 Terrible

Bianca

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Horrible experience. The pool area was overwhelming my full with unauthorized kids and adults, yet the staff did nothing to kick people out. Kids were smoking weed in the rooms and public bathrooms. At approximately 9pm there was a shooting near the pool area less than 50 feet from the table my family was sitting at. We had to evacuate the building and ultimately left the property for safety concerns. Worst experience in a hotel.
Stayed 1 night in Jan 2026

2/10 Terrible

Deb

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Gang shooting out front and hotel was put on lock down. Then people were in pool partying in the middle of the night. Beds were hard.
Stayed 1 night in Jan 2026

8/10 Good

Magdalena

Liked: Cleanliness, amenities, property conditions & facilities
Room a little dirty
Stayed 1 night in Jan 2026

4/10 Poor

Rhonda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Breakfast was all carbs only thing hot was waffles. Refridge in room dirty and so was the bed spread
Stayed 1 night in Jan 2026

4/10 Poor

Donna

Travelled with family
Disliked: Cleanliness, staff & service, amenities
We agreed to move rooms because the suite we ordered a few weeks before was unavailable. We were put in separate rooms and told one was free. Put a little damper on our family time together. The Internet constantly lost connection. The volume on the remote in rm 170 does not work. We did get a message shortly after arrival asking how the room was. I sent the concerns and never got a response. The shower water control in rm 172 is backwards. Hot is cold and cold is hot. The room temperature control is unstable. It just seemed to not remain on the setting we programmed. We realized it would be a bit noisy, but it was out of control. Constant sounds of children running up and down the hallways late in the evening. Random knocking on our doors. Saturday evening around 9-9:30 about the time I was getting my grandkids to bed we heard a vacuum cleaner. Upon my checkout I wanted to know if I had received my AARP discount. I was told no because there was already a discount on my bill, but they didn't know what it was. She said they could not give two discounts. Neither desk personnel asked if I had a good stay or even thanked me for staying. Took two of my grandkids to the attached restaurant for lunch Saturday. The chicken plate was both pieces looking like they were the smallest available. The macaroni was a very small serving and the boneless wings were apparently lukewarm. We did leave a tip as the waitress was also our cook and bartender taking care of a customer.
Stayed 3 nights in Jan 2026

2/10 Terrible

Emily

Stayed 1 night in Nov 2025

8/10 Good

Ivonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2026

4/10 Poor

Lorina L

Travelled with family
Disliked: Amenities
No hot water in the shower, TV didn't work, everyone smelled like weed- even around their own kids, pool water was scummy, parents stumbling around drunk from the attached bar, grown men oggling young kids, life guards don't pay attention. Not a place I'd recommend at all!!!
Stayed 1 night in Jan 2026

6/10 Okay

Shawna

Stayed 2 nights in Jan 2026

10/10 Excellent

Maggie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Had fun and wood come again
Stayed 1 night in Jan 2026

4/10 Poor

Michael

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The breakfast area had very few choices, was slow, and nobody spoke English so it was hard to ask questions. The owner of the restaurant told us he hates breakfast because they use his establishment and was rude. The toilet kept running and had to fix it. Our TV wouldn't connect, so unable to use. There were holes all over the carpet. The towel holders are broken and our bathroom door wouldn't shut all the way. It was very hard to breathe in the pool area, because there was no ventilation. The front desk staff was amazing!!! The lifeguards were awesome!!!
Stayed 1 night in Jan 2026

6/10 Okay

Sanyuktadev

Disliked: Cleanliness, staff & service, property conditions & facilities
Not worth it.
Stayed 1 night in Dec 2025

8/10 Good

Kari

Travelled with family
Liked: Cleanliness, staff & service, amenities
Amenities
Stayed 1 night in Jan 2026

6/10 Okay

Robin

Travelled with family
Disliked: Amenities
The room was clean but the phone that was in the room was busted, so we had to use our own to call the front desk to bring extra towels to the room. Which was a waste of time because we had to go to the front desk to get own towels because they refused to walk them to our room. Guess there is no such thing as room service anymore. Also could not use Netflix on their tv as it is outdated. The pools were as clean as they could be since there were multiple events going on that weekend but the hot tub was disgusting! Was only a couple in there and the water was cloudy and oily.
Stayed 1 night in Jan 2026

6/10 Okay

Christina

Stayed 1 night in Dec 2025