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Ramada Tropics Resort & Conf Center by Wyndham Des Moines

3.0 star property

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Photo gallery for Ramada Tropics Resort & Conf Center by Wyndham Des Moines

Indoor pool
Breakfast area
Bar (on property)
Suite, 1 King Bed, Non Smoking, Poolside
Lobby

Reviews

5.6 out of 10

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
5000 Merle Hay Rd, Urbandale, IA, 50322
  • Place, Merle Hay Mall
    ‪3 min drive‬
  • Place, Jordan Creek Town Center
    ‪11 min drive‬
  • Place, Casey's Center
    ‪11 min drive‬
  • Airport, Des Moines, IA (DSM-Des Moines Intl.)
    ‪20 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Desk, soundproofing, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Non Smoking

  • 19 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 Queen Bed with Sofa bed, Accessible, Poolside (Accessible)

Room amenity

Room, 1 Queen Bed with Sofa bed, Accessible, Poolside (Accessible)

  • 19 sq m
  • Sleeps 5
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

  • 28 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

Deluxe Suite, 1 King Bed, Non Smoking

Deluxe Suite, 1 King Bed, Non Smoking

  • 19 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub, Poolside (1 Bedroom)

Desk, soundproofing, iron/ironing board, free cots/infant beds

Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub, Poolside (1 Bedroom)

  • 19 sq m
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Desk, soundproofing, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Non Smoking

  • 19 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking

Desk, soundproofing, iron/ironing board, free cots/infant beds

Deluxe Room, 2 Queen Beds, Non Smoking

  • 19 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Pool View

Suite, 2 Queen Beds, Non Smoking, Pool View

Suite, 2 Queen Beds, Non Smoking, Pool View

  • 19 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking (Accessible)

Room amenity

Room, 1 Queen Bed, Accessible, Non Smoking (Accessible)

  • 19 sq m
  • Sleeps 5
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

  • 18 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Poolside

Desk, soundproofing, iron/ironing board, free cots/infant beds

Deluxe Room, 1 King Bed, Non Smoking, Poolside

  • 19 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Poolside

Desk, soundproofing, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Non Smoking, Poolside

  • 19 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking (1 King Bed and 2 Queen Bed)

Suite, Multiple Beds, Non Smoking (1 King Bed and 2 Queen Bed)

Suite, Multiple Beds, Non Smoking (1 King Bed and 2 Queen Bed)

  • 21 sq m
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Poolside

Suite, 1 King Bed, Non Smoking, Poolside

Suite, 1 King Bed, Non Smoking, Poolside

  • 23 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed

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About this property

Ramada Tropics Resort & Conf Center by Wyndham Des Moines

Family-friendly hotel with a water park, in the vicinity of Buccaneer Arena
A water park, an indoor pool, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite. Housekeeping is available on request.
Ramada Tropics Resort & Conf Center by Wyndham Des Moines offers 166 air-conditioned accommodations with coffee/tea makers and hair dryers. 37-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include showers and complimentary toiletries.

This Urbandale hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a children's pool are on site. Other recreational amenities include a water park and a fitness center.
Our customers tell us they can't get enough of the helpful staff at Ramada Tropics Resort & Conf Center by Wyndham Des Moines. During your stay, you'll be within walking distance of Merle Hay Mall. Enjoy features like free WiFi in public areas and free self parking, plus an indoor pool.
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • The restaurant, poolside bar, and bar/lounge offer choices for drinking and dining
  • Splash around at the water park with a waterslide or swim in the indoor pool
  • Amenities include a 24-hour business center, meeting rooms, and a conference center
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 6 minutes by car from Iowa Gold Star Military Museum and 7 minutes from Buccaneer Arena
  • Dogs welcome for a fee
Ramada Tropics Resort & Conf Center by Wyndham Des Moines offers its guests a water park, a waterslide, and an indoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 10000 square feet (929 square meters) and includes a conference center. A children's pool, a fitness center, and a vending machine are also featured at the family-friendly Ramada Tropics Resort & Conf Center by Wyndham Des Moines. Self parking is free.

This Urbandale hotel is smoke free.

Castaways Grill - Onsite restaurant.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Castaways Grill

Things to do

  • Arcade/game room
  • Children's pool
  • Gym
  • Indoor pool
  • TV in common areas
  • Water park
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Water park
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (10,000 square foot of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Local culture and ecosystem education
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:
  • Hot tub

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 30 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Ramada Tropics
Ramada Tropics Des Moines
Ramada Tropics Resort
Ramada Tropics Resort Des Moines
Tropics Resort
Des Moines Ramada
Ramada Des Moines
Ramada Hotel Des Moines
Ramada Tropics Hotel Des Moines
Ramada Tropics Resort / Conference Center Des Moines Iowa
Ramada Tropics Resort Moines Urbandale
Ramada Tropics Resort Moines
Ramada Tropics Moines Urbandale
Ramada Tropics Moines
Ramada Tropics Resort & Conf Center by Wyndham Des Moines Hotel

Ramada Tropics Resort & Conf Center by Wyndham Des Moines Reviews

Reviews

5.6
Rating 10 - Excellent. 127 out of 708 reviews
Rating 8 - Good. 114 out of 708 reviews
Rating 6 - Okay. 139 out of 708 reviews
Rating 4 - Poor. 135 out of 708 reviews
Rating 2 - Terrible. 193 out of 708 reviews

5.6/10

Cleanliness

6.4/10

Staff & service

6.0/10

Amenities

5.2/10

Property conditions & facilities

Reviews

8/10 Good

AUSTIN

Stayed 3 nights in Oct 2025

2/10 Terrible

Maria

Liked: Cleanliness
Disliked: Amenities
We couldn't use the large pool. Please specify those details on your site
Stayed 2 nights in Oct 2025

4/10 Poor

Levi

Stayed 1 night in Oct 2025

2/10 Terrible

Rebecca

No rooms were available at 4 when I tried to check in. It was a b day for my kids. Very disappointed
Stayed 1 night in Oct 2025

2/10 Terrible

Melissa

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Room need hot water, staff should not tell guest upon checking that running the water for 10 minutes before showering might get the hot water faster. And this happens a lot on Saturdays.
Stayed 1 night in Oct 2025

2/10 Terrible

Zachary

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I booked this hotel for my son’s birthday party. We arrived at the hotel around 5pm. We went to the room to change to go to the pool area. I went into the bathroom and the door was so hard to open. I had to have my son and his friends to help open it from the outside. Then we went to the pool area to enjoy our evening. There was an incident at the pool area with some kids. Parents were yelling and cursing at each other. The lifeguard on duty had no control of the situation. So, we left the area to avoid the situation. I went to the weight room to get a little workout in. Unfortunately, most of the equipment didn’t work properly. I would say this was one of the worst experiences I’ve ever had staying at a hotel.
Stayed 1 night in Oct 2025

4/10 Poor

Melissa

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
They did not have a king bed room that we reserved. So we had to have the 2 queen beds. Not happy with that. The building seemed dirty and worn. The bathroom did not feel very clean.
Stayed 1 night in Oct 2025

2/10 Terrible

Kris

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire hotel smelled bad. The in room shower only had a half wall and no door. The water park was closed during the week and only open for 3 hours on Sunday. Would never recommend anybody stay here unless absolutely necessary.
Stayed 5 nights in Oct 2025

10/10 Excellent

Paige, Des Moines

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the staff. This is my second time in the last 30 days. We take the grandkids there. The front desk staff and bar staff are amazing!!!
Stayed 1 night in Sep 2025

10/10 Excellent

Paige, Des Moines

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff there is very friendly. This is my second time in the last 30 days. We take the grandkids. I’ve never had any issue. But front desk staff and bar staff is amazing!
Stayed 1 night in Oct 2025

4/10 Poor

Myriam

Stayed 2 nights in Oct 2025

6/10 Okay

Jessica

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A lot of areas in the halls smelled like marijuana and wet dog. The person who checked us in was incredibly kind and friendly. I was nervous to go back to ask for a different room but I don’t think I could have gotten any sleep in the first one with how strong the wet dog odor was. She was very understanding and switched us to a room that smelled much more neutral. There were large water damage spots on the walls and ceiling you could tell water had leaked into the room at some point, and part of our mattress was permanently crushed making you roll to one side. We chose this hotel based on the water park and I could deal with the room as long as the kids have fun, but the large water slides were not working. My kids were a little bummed about that.
Stayed 1 night in Oct 2025

6/10 Okay

Alicia

Liked: Staff & service
Disliked: Property conditions & facilities
There is no shower door-- the floor got soaked and then was slippery. I have 2 small chicldren that slipped and fell. No room phone to call front desk. The water park was not open and the lap pool had chipped paint in the water. The carpet in the main entranced was soiled-- not a good first impression walking in. The staff were kind, courteous and helpful.
Stayed 1 night in Oct 2025

6/10 Okay

Kevin

Disliked: Staff & service
Staff seemed bothered by helping. Hotel was clean but kind of run down. Did not know the water park hours of operation until after we booked.
Stayed 1 night in Oct 2025

6/10 Okay

Stephanie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Kids pool area closed which is why we chose to stay there. Kids were not happy.
Stayed 1 night in Oct 2025

8/10 Good

Renee

Stayed 2 nights in Oct 2025

6/10 Okay

Jason

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was fine. Although a maid opened the door in the early evening the first night. Someone else opened it the next morning. The big pool is only open Friday nights and Saturdays. Hotel was probably amazing at one time. It either needs torn down or completely remodeled. It is definitely showing major signs of wear.
Stayed 2 nights in Oct 2025

2/10 Terrible

Samantha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

4/10 Poor

Laura

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The TV wasn’t working. The maintenance man was super nice, but couldn’t fix it without moving us rooms which we didn’t think was worth it. The waterpark was never functioning either day that we were there even though the hours indicated it should’ve been. There weren’t people at the front desk when we needed things throughout various times of the day. Stains in the carpet.
Stayed 1 night in Oct 2025

2/10 Terrible

Sean

Disliked: Cleanliness, amenities, property conditions & facilities
The ceiling in our first room was leaking water. We were moved to two other rooms due to them being a downgrade. There was clear water damage on the ceiling. Water slides were not operational. The pool/bar area was in disarray the morning we left. Water bottles, dirty paper plates, food, and trash were out everywhere as if there wasn’t an attempt to clean. Trash was all through the halls. Run down location. Would not stay again.
Stayed 1 night in Oct 2025

2/10 Terrible

Dan

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Beds were not queen sized. Not hot water in the shower, morning or night. Breakfast was only waffles and snacks. No sheets on the pull out sofa. Overall just not a good place to stay.
Stayed 2 nights in Oct 2025

6/10 Okay

Kaleb

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Front desk Staff was amazing loved them, breakfast was trash serviced week old expired milk. NO WIFI.
Stayed 3 nights in Oct 2025

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We used a suite for a family birthday and the family enjoyed their time swimming. I enjoy water parks so it was nice to see other people enjoying it as well.
Stayed 1 night in Oct 2025

4/10 Poor

Kymberly

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Oct 2025

2/10 Terrible

Flora

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It’s outdated. Not clean and had a smell. Water puddle in the hallway. Sink was clogged.
Stayed 1 night in Oct 2025