1 Oct 2023 by Shinola Hotel Sales and Reservations Manager
Good Afternoon Kieran,Thank you for taking the time to provide your feedback. We are sorry to hear that we fell short of your expectations, as is not the standard for Shinola Hotel. We strive to provide the highest level of service and would love for you to give us a second chance to make it right. Please feel free to contact us should you wish to do so or if you wish to provide more in-depth details about your experience. Again, thank you for giving us the opportunity to grow from hearing a guest's perspective.
There are 4 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. There are 3 meeting rooms available. A 24-hour fitness centre, a library, and multilingual staff are also featured at the business-friendly Shinola Hotel. The hotel can provide concierge services and wedding services. Parking is available for a fee. This 4-star Detroit hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Valet parking (surcharge)
Shinola Hotel offers 129 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. Beds feature Frette Italian sheets and premium bedding. Smart televisions come with digital channels and Netflix. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and designer toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.
For a fee, guests can enjoy a cooked-to-order breakfast on weekends.
Shinola Hotel has 4 restaurants on site.
Late-night fare is available from 24-hour room service.
Recreational amenities at the hotel include a 24-hour fitness centre.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, JCB International and debit cards. Cash is not accepted. Contactless check-in and contactless check-out are available.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
