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The Park Hotel, Sure Hotel Collection by Best Western

3.0 star property

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Photo gallery for The Park Hotel, Sure Hotel Collection by Best Western

Property amenity
Standard Room, 1 King Bed, Non Smoking
Classic Room, 1 Single Bed, Non Smoking
Indoor wedding
Exterior

Reviews

7.0 out of 10
Good

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Bar

Explore the area

View in a map
Denmark St, Diss, England, IP22 4LE
  • Place, The Corn Hall
    ‪3 min walk‬
  • Place, Diss Museum
    ‪4 min walk‬
  • Place, Diss Mere Wildlife Garden
    ‪5 min walk‬
  • Airport, Norwich (NWI-Norwich Intl.)
    ‪40 min drive‬

Room options

Classic Room, Multiple Beds, Non Smoking

  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Property amenity

Standard Room, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking | Property amenity

Superior Room, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 Single Bed, Non Smoking

Classic Room, 1 Single Bed, Non Smoking | Property amenity

Classic Room, 1 Single Bed, Non Smoking

  • Garden view
  • Sleeps 1
  • 1 Single Bed

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, individually decorated

Suite, 1 King Bed, Non Smoking

  • Garden view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Single Beds, Non Smoking

Classic Room, 2 Single Beds, Non Smoking

Classic Room, 2 Single Beds, Non Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Classic Room, 1 King Bed, Non Smoking, Garden View

  • Garden view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | Property amenity

Junior Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Non Smoking, Garden View

  • Garden view
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Non Smoking, Garden View

  • Garden view
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking, Garden View

  • Garden view
  • Sleeps 2
  • 1 King Bed

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About this property

The Park Hotel, Sure Hotel Collection by Best Western

2 restaurants, a bar/lounge, and a snack bar/deli are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, spa services, and a 24-hour front desk. Housekeeping is available on request.
The Park Hotel, Sure Hotel Collection by Best Western offers 31 accommodations with laptop-compatible safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. 43-inch Smart televisions come with digital channels and Netflix. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and portable fans. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services.
During your stay at The Park Hotel, Sure Hotel Collection by Best Western, you're just a quick walk from The Corn Hall. Features include free WiFi in public areas and free self parking, plus 2 restaurants.
  • Free WiFi (speed: 25+ Mbps)
  • Free self parking and RV/bus/truck parking
  • Enjoy French cuisine while dining at Park Restaurant
  • Cooked-to-order breakfast served daily for a fee
  • Services include luggage storage and wedding services
  • Steps from Diss Mere Wildlife Garden and a 4-minute drive from Bressingham Steam and Gardens
  • Bus station shuttle service available for a fee
There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The Park Hotel, Sure Hotel Collection by Best Western also features spa services, a garden, and a picnic area. Self parking is free. A complete renovation of The Park Hotel, Sure Hotel Collection by Best Western was completed in November 2025.

Smoking is allowed in designated areas at this 3-star Diss hotel.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:30 AM to 9:00 AM and on weekends from 8:00 AM to 9:30 AM.
Park Restaurant - This restaurant specializes in French cuisine and serves dinner only.
The Old Barrel Bar - Overlooking the garden, this pub specializes in British cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Bus station shuttle (surcharge)
  • Free secured self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Cooked-to-order breakfast available for a fee 7:30 AM to 9:00 AM on weekdays and 8:00 AM to 9:30 AM on weekends; GBP 12.95 for adults and GBP 7.95 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Park Restaurant
  • The Old Barrel Bar

Things to do

  • Bicycle storage
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • High chair
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Travel cot

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Outdoors

  • Garden
  • In a nature reserve
  • On a lake
  • Outdoor furniture
  • Picnic area

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bus station shuttle
  • Front entrance ramp
  • Handrails in hallways (100 centimetre high)
  • Handrails in stairways (100 centimetre high)
  • Lever door handles
  • No lift
  • Thin carpet in public areas
  • Visual fire alarm
  • Well-lit path to entrance

More

  • 1 floor
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1900
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reception hall
  • Renovated entire property - November 2025
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Victorian architecture

Room amenities

Bedroom

  • Cot (surcharge)
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Portable fan
  • Reusable coffee/tea filters
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 30 per night.
  • Cribs (infant beds) are available for GBP 15 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Day (December 25) Gala Dinner per adult: GBP 85
  • Christmas Day (December 25) Gala Dinner per child: GBP 50 (up to 13 years old)
  • New Year's Eve (December 31) Gala Dinner per adult: GBP 45
  • New Year's Eve (December 31) Gala Dinner per child: GBP 45 (from 13 to 17 years old)
  • Valentine's Day (February 14) Gala Dinner per adult: GBP 50
  • Valentine's Day (14 February) Gala Dinner per child: GBP 30 (from 4 to 13 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately GBP 12.95 for adults and GBP 7.95 for children
  • Crib (infant bed) fee: GBP 15 per night
  • Rollaway bed fee: GBP 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include window guards
This property doesn't offer after-hours check-in. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

The Park Hotel
The Park Hotel Sure Hotel Collection by Best Western
The Park Hotel, Sure Hotel Collection by Best Western Diss
The Park Hotel, Sure Hotel Collection by Best Western Hotel
The Park Hotel, Sure Hotel Collection by Best Western Hotel Diss

The Park Hotel, Sure Hotel Collection by Best Western Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 11 out of 38 reviews
Rating 8 - Good. 9 out of 38 reviews
Rating 6 - Okay. 10 out of 38 reviews
Rating 4 - Poor. 4 out of 38 reviews
Rating 2 - Terrible. 4 out of 38 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Louise

Stayed 2 nights in Aug 2023

10/10 Excellent

Graham

Stayed 1 night in Aug 2023

10/10 Excellent

Darren

Stayed 1 night in Jul 2023

4/10 Poor

Carol

Stayed 1 night in Aug 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Rachel

Stayed 1 night in Jul 2023

8/10 Good

cliff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Anthony

Stayed 2 nights in Jul 2023

4/10 Poor

Marcin

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Jonathan

Liked: Cleanliness, staff & service

You will not be afraid of the dark

Arrived to be faced with check in on a computer. Since the stay was booked through hotels.com for some reason all the addresses and contacts information was for hotels.Com. When I tried to update my contact info the system through me out. Twice. Luckily one of the barmaids helped me out and gave me a room key. The room was a newly refurbished one on the ground floor. Unfortunately the room had emergency lighting that had a bright LED shining all night and was not conducive to sleep. After a sleepless night we complained to the front desk which was now manned and got moved to an older room. No emergency lights and a good nights sleep was achieved. The staff were very helpful and pleasant throughout our stay. Breakfast was very good but we did not eat in the evening.
Emergency lighting in room.
Stayed 2 nights in Jul 2023

8/10 Good

David

It was a pleasant stay, room was comfortable, breakfast was good, staff were helpful and friendly
Stayed 1 night in Jul 2023

4/10 Poor

Natasha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
i booked a room for 3 adults and in our arrival we were given a room with one double bed, thankfully we checked before going to our event we’re booked to go to.the staff were helpful but it’s not really exceptable thst i had to bring that to there attention. it also ment that i was running late to where i needed to be. thankfully they found a small room for our 3rd adult but it wasn’t near our room
Stayed 1 night in Jul 2023

2/10 Terrible

Andrew

Stayed 1 night in Jun 2023

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely room, but eat and drink? Not so good.

The room was absolutely fine, up-to-date and comfortably equipped. During a heatwave, it was a real pleasure to be able to get the room to a comfortable temperature. BUT the tv wouldn't work, at all. A trendy, new "smart" set which said simply, for 3 days, "No signal". Unacceptable. Food: pleasant enough but unexceptional. The big problem in the restaurant/bar was that there simply weren't enough staff. Those we encountered we all lovely, helpful and efficient, but they were being asked to do far too much and the results were delays, long waits etc. Not so good.
Stayed 3 nights in Jun 2023

4/10 Poor

Adam

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Garry

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel nice , however , should wish to contact them prior to staying , tou got no chance .... They dont answer emails and the phone number advertised is no longer in service
Stayed 1 night in Jun 2023

6/10 Okay

Robert

Disliked: Cleanliness, room comfort
Hotel did not have proper restaurant and the meals nothing like advertised on web site the outside beer garden needs a new fence and weeding did not enjoy our stay there
Stayed 3 nights in May 2023

10/10 Excellent

Mary Ann

The outside was a bit scruffy but the room was ideal.
Stayed 1 night in May 2023

8/10 Good

Laurina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay!
Stayed 6 nights in May 2023

6/10 Okay

Angela

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room we stayed in was in a poor condition and the bathroom in particular looks like it hasn’t been decorated for years. It certain didn’t feel like a 4 star experience.
Stayed 1 night in May 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fine

Not bad. a little dated and in need of a coat of paint in places but fine for a short stay. The breakfast was good.
Stayed 1 night in May 2023

8/10 Good

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities

Comfortable with issues

Much better than I was expecting. The room I was in was modern, clean and comfortable. Staff very friendly. The room was also well supplied with tea, coffee, hot chocolate and biscuits. Only downsides were 1) there is a ridiculously bright green emergency exit light in the room (for which they furnish eye masks) and 2) the walls are pretty thin and I was serenaded by snoring in the next room (for which they furnish ear plugs). The latter two issues do not make for the restful night's sleep one wants in a hotel so would love to rate the establishment more highly but these detract from the experience.
Stayed 1 night in May 2023

10/10 Excellent

Anthony

Stayed 1 night in Apr 2023

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice hotel. Comfy bed nice room good facilities. Happy with my stay.
Stayed 1 night in Apr 2023

8/10 Good

Richard

Stayed 1 night in Apr 2023