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La Terrasse

4.0 star property

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Photo gallery for La Terrasse

A modern lounge with a large mural, brick walls, and a bar area.
A modern lounge area with seating, tables, and potted plants.
A modern loft with a sloped ceiling, a dining area with a white table and red seating, a television on a white console, and a large vase with dried plants.
A bar area with a brick wall, bar stools, and a counter with various bottles. There are tables and chairs for seating, and a window with a view of the sea.
A modern bedroom with a large bed, a glass-enclosed walk-in closet, and built-in shelving.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Business services

Explore the area

View in a map
36 Terrasse Saint-pierre, Douai, NORD, 59500
  • Place, Place d'Armes
    ‪6 min walk‬
  • Place, Douai Hotel de Ville
    ‪7 min walk‬
  • Place, Ancienne Chartreuse
    ‪12 min walk‬
  • Airport, Lille (LIL-Lesquin)
    ‪32 min drive‬

Room options

View all photos for Triple Room

A hotel room with a large bed, a smaller bed, and a pink ottoman.

Triple Room

8.0 out of 10
Very good
(3 reviews)
  • City view
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Single Room

A single bed with white linens and a dark blue floral throw blanket.

Single Room

  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room

A bedroom with a four-poster bed, a desk, and a chair.

Standard Room

7.6 out of 10
Good
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Executive Room

A hotel room with a bed, two chairs, a window, and a radiator.

Executive Room

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite,Sauna

A modern bedroom with a large bed, a glass-enclosed walk-in closet, and built-in shelving.

Suite,Sauna

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Executive Room

A hotel room with a bed, a bedside table with a flower arrangement, and red curtains.

Executive Room

  • 30 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

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About this property

La Terrasse

Along with a bar/lounge, this smoke-free hotel has coffee/tea in a common area and concierge services. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
La Terrasse offers 16 accommodations with complimentary bottled water and bathrobes. Beds feature premium bedding. Televisions come with digital channels. Bathrooms include bathtubs or showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

This Douai hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

During your stay at La Terrasse, you're just a quick walk from Place d'Armes. You'll find features like free WiFi in public areas and free self parking, plus a bar.
  • Free WiFi (speed: 25+ Mbps)
  • Free self parking
  • Enjoy French cuisine while dining at Bar La Terrasse
  • Continental breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Just a 5-minute walk from Place d'Armes and 5 minutes by foot from Beffroi de Douai
  • Cats and dogs welcome for a fee
La Terrasse offers its guests a terrace, tour/ticket assistance, and a garden. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. La Terrasse also features coffee/tea in a common area, concierge services, and laundry facilities. Free self parking is available.

This 4-star Douai hotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 8:00 AM to 11:00 AM.
Bar La Terrasse - This cocktail bar specializes in French cuisine. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 1 metre
  • Street parking available
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily continental breakfast available 8:00 AM to 11:00 AM for a fee: EUR 17 for adults and EUR 10 for children
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Bar La Terrasse

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • 16 private bathrooms
  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch TV with digital channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Desk
  • Desk chair
  • Heating
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 10 per pet, per night
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.53 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately EUR 17 for adults and EUR 10 for children
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property class

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Terrasse Douai
Terrasse Hotel Douai
La Terrasse Hotel
La Terrasse Douai
La Terrasse Hotel Douai

La Terrasse Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 72 out of 181 reviews
Rating 8 - Good. 58 out of 181 reviews
Rating 6 - Okay. 28 out of 181 reviews
Rating 4 - Poor. 17 out of 181 reviews
Rating 2 - Terrible. 6 out of 181 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Elisabeth

Great rooms and friendly staff
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, amenities
Nickel
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Eve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Stayed 1 night in Dec 2024
Verified review

6/10 Okay

Geoffrey

Disliked: Property conditions & facilities
It’s ok for an overnight stay and value for money…but… ludicrous to say this is four-star. It’s barely two-star. Rooms very basic. The restaurant hasn’t been open for three years and hard to say whether or not the bar opens. You need orienteering skills to find the private car park. Good breakfast, though
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Yuxuan

Liked: Staff & service
The hotel seems a little old There is a fan inside the room but no ac The outlet is hard to find which hides below the bedside table The toilet does not have enough space for legs since it is quite close to the wall Nothing remarkable to feel like a 4 star hotel
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

Vasco

Liked: Cleanliness, staff & service
Douche
Stayed 1 night in Jun 2025
Verified review

4/10 Poor

Paul

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No Air Conditioning. No real shower facility. When we booked we understood thar the hotel had a restaurant, It was no longer functioning.
Stayed 1 night in Aug 2024
Verified review

8/10 Good

Miss Jennifer H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal Town Centre Hotel

An ideal town centre location for a one night stay. We had two rooms, one standard and one executive and really there was little to choose between them, other than a little more space. Our rooms were on the second floor and it meant a two flight walk up, I'm not sure that there is a lift, perhaps in the other wing, so worth checking if stairs are an issue. Both had good shower rooms and we all slept well. A buffet breakfast was on offer and the receptionist offered to cook a choice of eggs for us all. This hotel used to have a notable restaurant but a change of ownership (and Covid) means that there is no longer an evening meal option. The hotel seemed very quiet for a Friday evening but it was mid March. The hotel has a private car park about 200m away but it looked more secure parking on the street directly in front of the hotel. We would be happy to stay again.
Stayed 1 night in Mar 2025
Verified review

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was a long way up on the second floor. No lift and very steep final flight of stairs. The curtain was not hung properly and the WC (and therefore the rest of the small room) was very smelly. The fire alarm went off just as i was getting to sleep and we were all out on the pavement for an hour, en deshabille.
Stayed 1 night in Jun 2023
Verified review

4/10 Poor

Marie laurence

Disliked: Property conditions & facilities
Moquette de la chambre ancienne et tachée. Chasse d'eau cassée. Dans l'autre chambre réservée,pas de papier toilette. Au petit déjeuner,pain industriel bas de gamme. Chacun touche la baguette avec ses mains .J'ai apporté une serviette en papier pour que cela ne se produise pas. Heureusement que le prix, modéré ,de la nuit comprenant le petit déjeuner ne correspond pas aux 4 * de cet hôtel car la déception se serait muée en colère.
Stayed 1 night in May 2026
Verified review

8/10 Good

Enrique

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lo mejor del hotel es la situación, en pleno centro de Douai. El desayuno era bueno tambien. Habia plazas para aparcar en la calle pero no gratis como se anuncia. Lo peor es el estado del hotel y nuestra habitación, necesita una reforma. Y la habitación muy pequeña e incómoda para manejarse.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, amenities
Equipe d'accueil du soir et du matin très agréable. Petit déjeuner apprécié. Par contre dans la salle de bain, le robinet de la baignoire reste à fixer.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Jean Philippe

Liked: Cleanliness, staff & service, amenities
Hôtel en plein centre-ville
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

FOUCAULT

Liked: Cleanliness, staff & service, amenities
Tres bel etablissement chambre nickel et petit dejeuner copieux bien place centre ville avec un parking. Personnel agreable
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Thierry

Liked: Staff & service, property conditions & facilities, room comfort
Séparation du lit double désagréable. Nettoyage chambre et salle de bain à performer. A part ça, personnel réactif et endroit calme le weekend.
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Valery

Liked: Cleanliness, staff & service, room comfort
Un lieux atypique et agréable. La literie est génial, avec un grand lit bien moelleux ! Cependant le lieux montre vite ses limites ! Une salle d’eau dont le sèche serviette est hs, un miroir dont l’éclairage est très bien caché !!! Le trouverez vous ?! Idéalement situé au centre ville pour le visiter avec un stationnement très proche ! Le petit déjeuner n’est pas à la hauteur d’un 4 étoiles ! La diversité et la qualité des produits ne sont pas au rendez-vous ! Le personnel est à l’écoute mais n’a pu résoudre nos attentes !
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Ericka

Liked: Cleanliness, staff & service, amenities
Hôtel agréable, petit bémol la chambre donnant sur la rue du coup des bruits de véhicules la nuit et des passants. Sinon personnel agréable.
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Clément

Liked: Cleanliness, staff & service, property conditions & facilities
Chambre spacieuse pour son prix, personne très agréable notamment pour cet accueil chaleureux. Petit déjeuner sympathique pour les gourmands, pour une réservation de 2 nuits ce fût un succès, merci.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Celine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rien à dire grande chambre avec belle vue et très bon prix
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Christophe

Liked: Cleanliness, staff & service, room comfort
Chambre propre au calme proche du centre et des commerces gare pas loin
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Ariane

Liked: Cleanliness, staff & service

Séjour en famille

Séjour en famille d’une nuit à Douai. Hôtel vieillissant avec un personnel serviable et sympathique. Bon petit déjeuner mais pas à la hauteur d un 4 étoiles. Nous avions deux chambres au deuxième étage. Accès très raide. La salle de bain est vieillotte et la chasse d eau coulait. Chambre petite pour nos filles la porte de la salle de bain cognait sur le lit. Néanmoins l’hôtel est très bien situé et le rapport qualité prix est bon.
Stayed 1 night in Aug 2025
Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Scandaleux

Il faisait trés chaud, ventilateur sans protection, télécommande casser, télé qui ne fonctionne pas, matelas trés mou et divisé en deux (collé). Pour un lit double ? séjours horrible. J'ai finis avec des douleurs au dos, alors que j'en jamais eu.
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Séverine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une seule nuit après un concert sur Lille. Hôtel très calme, petit déj très bien. Bémol sur la literie (un peu molle) et il faisait très chaud et pas de possibilité de ventiler. Rapport qualité prix très bon malgré tout 👍
Stayed 1 night in Jun 2025
Verified review

8/10 Good

christophe

Liked: Cleanliness, property conditions & facilities, room comfort

bien

Bon séjour, mais Pb manque la climatisation
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hôtel agréable

Personnel à la réception très gentille et accueillante à notre arrivée La personne a l’accueil de nuit également très accueillante et agréable La personne du matin au petit dej et à l’accueil superbe très gentille accueillante serviable, à répondue à toutes nos demandes La chambre propre et salle de douche également chambre petite mais suffisant pour 1 nuit, très calme Par contre ds les communs une petite rénovation s’impose moquette sale et abîmée Mais cela ne m’a pas dérangé plus que ça car le personnel était top Petit dej suffisant et très copieux en plein centre de Douai Parking dispo gratuit mais difficile pour le trouver en pleine nuit
Stayed 1 night in May 2025