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Best Western Hotel Universel Drummondville

3.5 star property

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Photo gallery for Best Western Hotel Universel Drummondville

Indoor pool, open 8:00 AM to 10:00 PM, pool loungers
Exterior
Lobby
Suite, 1 Queen Bed, Non Smoking, Refrigerator
Bar (on property)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi

Explore the area

View in a map
915 rue Hains, Drummondville, QC, J2C3A1
  • Place, Promenades Drummondville
    ‪7 min walk‬
  • Place, Centrexpo Cogeco Drummondville
    ‪13 min walk‬
  • Place, Drummondville Golf and Curling Club
    ‪6 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Memory-foam beds, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

9.0 out of 10
Wonderful
(40 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Pool Access

Memory-foam beds, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking, Pool Access

9.0 out of 10
Wonderful
(16 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator

Suite, 1 King Bed, Non Smoking, Refrigerator | Living area

Suite, 1 King Bed, Non Smoking, Refrigerator

  • 61 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 1 King Bed, Accessible, Bathtub

9.4 out of 10
Exceptional
(6 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(28 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Pet Friendly)

Memory-foam beds, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking (Pet Friendly)

9.8 out of 10
Exceptional
(6 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 Queen Bed, Non Smoking, Refrigerator

Suite, 1 Queen Bed, Non Smoking, Refrigerator

Suite, 1 Queen Bed, Non Smoking, Refrigerator

  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator

Suite, 2 Queen Beds, Non Smoking, Refrigerator

Suite, 2 Queen Beds, Non Smoking, Refrigerator

9.0 out of 10
Wonderful
(2 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

King Room

  • Sleeps 2
  • Free Wi-Fi

King Suite

  • Sleeps 2
  • Free Wi-Fi

Queen Room with Two Queen Beds - Non Smoking - Pet Friendly

  • Sleeps 4
  • Free Wi-Fi

2 Queen Beds, Non-Smoking, Refrigerator, Wi-Fi

  • Sleeps 4
  • Free Wi-Fi

Queen Suite

  • Sleeps 2
  • Free Wi-Fi

Queen Suite with Two Queen Beds

  • Sleeps 4
  • Free Wi-Fi

Deluxe Two Queen Room

  • Sleeps 4
  • Free Wi-Fi

Accessible-1 King, Mobility Accessible, Bathtub, Wi-Fi, Non-Smoking

  • Sleeps 2
  • Free Wi-Fi

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Bar (on property)
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  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
4.5 out of 5, Wonderful, 1,005 reviews
The price is €92
includes taxes & fees
17 May - 18 May
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About this property

Best Western Hotel Universel Drummondville

Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a conference center, and a hot tub are onsite.
Best Western Hotel Universel Drummondville offers 116 accommodations with coffee/tea makers and hair dryers. Beds feature memory foam mattresses. Televisions come with premium satellite channels and first-run movies. Bathrooms include shower/tub combinations with deep soaking bathtubs and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

Guests under 18 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Best Western Hotel Universel Drummondville. During your stay, you'll be connected to the convention center, and just a quick walk from Promenades Drummondville. You'll find features like free WiFi in public areas and free self parking, plus an indoor pool.
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Just a 4-minute drive from Drummondville Golf and Curling Club and 5 minutes from Maison des arts Desjardins Drummondville
  • Dogs welcome for a fee (restrictions apply)
Best Western Hotel Universel Drummondville offers its guests an indoor pool, a hot tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

There are 21 meeting rooms available. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Best Western Hotel Universel Drummondville. Self parking is free.

This 3.5-star Drummondville hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.
Best Western Hotel Universel Drummondville has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: CAD 7 to 30 for adults and CAD 5 to 12 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • Hot tub
  • Indoor pool
  • Piano
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 21 meeting rooms
  • Computer station
  • Conference centre

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1972
  • Fireplace in lobby
  • Mosquito nets
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Memory foam mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch TV with premium satellite channels
  • First-run films
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 25 per accommodation, per night, plus a deposit of CAD 150 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20.0 per night.
  • Cribs (infant beds) are available for CAD 10.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 7 to 30 for adults, and CAD 5 to 12 for children
  • Pet deposit: CAD 150 per stay
  • Pet fee: CAD 25 per accommodation, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: CAD 10.0 per night
  • Rollaway bed fee: CAD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Parties and events are allowed on site
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number 2026-11-30, 057735
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 8:00 AM to 10:00 PM.
  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Plus Hotel Universel
Best Western Plus Hotel Universel Drummondville
Best Western Plus Universel Drummondville
Drummondville Best Western
Hotel Best Western Drummondville
Best Western Plus Universel
BEST WESTERN PLUS Hotel Universel Drummondville Quebec
Best Western Drummondville
Best Western Hotel Drummondville
Best Western Universel Drummondville
Best Western Universel
Best Universel Drummondville
Best Western Hotel Universel Drummondville Hotel
Best Western Hotel Universel Drummondville Drummondville
Best Western Hotel Universel Drummondville Hotel Drummondville

Best Western Hotel Universel Drummondville Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 594 out of 1017 reviews
Rating 8 - Good. 271 out of 1017 reviews
Rating 6 - Okay. 91 out of 1017 reviews
Rating 4 - Poor. 32 out of 1017 reviews
Rating 2 - Terrible. 29 out of 1017 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities
vraiment un bon service
Stayed 1 night in Feb 2026

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2026

10/10 Excellent

Ryan

Stayed 1 night in Jan 2026

10/10 Excellent

Lindsay

Stayed 1 night in Jan 2026

4/10 Poor

Luc

Business traveller
Disliked: Cleanliness
Stayed 3 nights in Jan 2026

6/10 Okay

Etienne

Stayed 1 night in Dec 2025

10/10 Excellent

Laddavanh

Travelled with partner
Liked: Cleanliness
Fast and efficient
Stayed 1 night in Jan 2026

10/10 Excellent

Eric, Aldouane

Stayed 1 night in Jan 2026

10/10 Excellent

Natasha

Stayed 1 night in Dec 2025

8/10 Good

Mike

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly and very helpful staff
Stayed 1 night in Jan 2026

10/10 Excellent

Zackary

Stayed 1 night in Dec 2025

8/10 Good

Tricia

Travelled with family
Room was awesome. Very spacious and very clean
Stayed 2 nights in Jan 2026

10/10 Excellent

Tricia

Travelled with family
Staff were awesome. Very curtious and very efficient especially cleaning staff. Made my parents feel lie home.
Stayed 2 nights in Jan 2026

10/10 Excellent

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and staff were helpful
Stayed 1 night in Dec 2025

10/10 Excellent

Al-Nasir

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and comfortable. Front Desk delivered excellent service.
Stayed 1 night in Dec 2025

10/10 Excellent

BINU

Liked: Cleanliness, amenities, property conditions & facilities
Nice room. Courteous staff.
Stayed 1 night in Dec 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities
Excellent
Stayed 1 night in Dec 2025

10/10 Excellent

Al-Nasir

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very attentive and courteous. Room was very clean and comfortable.
Stayed 1 night in Dec 2025

10/10 Excellent

Jeannie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

4/10 Poor

Joscelyn

Liked: Cleanliness, amenities
Disliked: Staff & service
We usually have a great stay, but every time we encounter Chantel (this was our 3rd time) at the front desk, we’re met with rudeness, snark, and up-charges she seems to make up front thin air, that no other staff ever issue us. She makes the stay unenjoyable and uncomfortable.
Stayed 1 night in Dec 2025

8/10 Good

Keeta

Liked: Staff & service, amenities
Clean
Stayed 1 night in Dec 2025

10/10 Excellent

Daniel

Stayed 1 night in Dec 2025

10/10 Excellent

LEE-ANNE

Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Dec 2025

10/10 Excellent

Naveed

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean room; comfortable bed; very nice shower head; quick hot water; loved the choice of soap and shampoo.
Stayed 2 nights in Dec 2025

10/10 Excellent

Mark

Stayed 1 night in Dec 2025