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Aparthotel

City Stay Prime Hotel Apartment

4.0 star property

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Front of property
Deluxe Apartment
Apartment, 2 Bedrooms | Living area
Deluxe Apartment | Private kitchen
Gym

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Kitchen
  • Washing machine
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Behind Mall Of The Emirates Al Barsha 1, Dubai, Dubai, Al Barsha
  • Place, Mall of the Emirates
    ‪8 min walk‬
  • Place, Ski Dubai
    ‪8 min walk‬
  • Place, Al Barsha Pond Park
    ‪18 min walk‬
  • Airport, Dubai (DXB-Dubai Intl.)
    ‪21 min drive‬

Room options

View all photos for Deluxe Apartment

Deluxe Apartment

Deluxe Apartment

  • 145 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 4 Single Beds

View all photos for Apartment, 1 Bedroom

1 bedroom, in-room safe, individually decorated, individually furnished

Apartment, 1 Bedroom

  • 75 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

  • 134 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

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About this property

City Stay Prime Hotel Apartment

Along with an outdoor pool, this aparthotel has a health club and a sauna. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, dry cleaning, and laundry facilities are onsite. Each apartment provides a flat-screen TV with satellite channels, plus a kitchen with a refrigerator, a stovetop, and a microwave. Conveniences include a washing machine and a dining area, and guests will appreciate thoughtful touches like bathrobes and slippers.
City Stay Prime Hotel Apartment offers 44 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Rooms open to balconies. These individually decorated and furnished accommodations have separate sitting areas. 40-inch flat-screen televisions come with satellite channels. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Recreational amenities at the aparthotel include an outdoor pool, a health club, and a sauna.
During your stay at City Stay Prime Hotel Apartment, you'll be within walking distance of Mall of the Emirates. Enjoy features like free WiFi in public areas and free self parking, plus an outdoor pool. This upscale aparthotel has 44 apartments on 12 floors. Enjoy your stay with amenities like free WiFi and a kitchen in each apartment.
  • Each apartment offers a kitchen, a washing machine, and a balcony
  • Free WiFi
  • Free self parking
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Just a 3-minute drive from Mall of the Emirates and a few minutes from Ski Dubai
  • Airport shuttle service available for a fee
City Stay Prime Hotel Apartment offers its guests an outdoor pool, a health club, and a sauna. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly City Stay Prime Hotel Apartment. Self parking is free.

Smoking is allowed in designated areas at this 4-star Dubai aparthotel.

Property amenities

Pool/Spa

  • Outdoor pool
  • Pool loungers
  • Pool umbrellas
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Family friendly

  • Children stay free (see details)
  • Free cot

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Tea bags/instant coffee
  • Toaster

Bedrooms

  • Bedroom
  • Bedsheets provided
  • Rollaway/extra bed: AED 150

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Living spaces

  • Living room
  • Separate dining area
  • Separate sitting area
  • Window screens

Entertainment

  • 40-inch flat-screen TV with satellite channels

Outdoor areas

  • Balcony
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry detergent
  • Laundry facilities
  • Washing machine

Work spaces

  • Desk

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • In-room accessibility
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Electrical adapters
  • Free bottled water
  • Free daily newspapers
  • Free local calls
  • Hair salon
  • Iron/ironing board
  • Local maps
  • Lockers
  • Luggage storage
  • Multilingual staff
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In the city centre

Things to do

  • Gym
  • Health club

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 12 floors
  • 44 units
  • Access via exterior corridors
  • Individual decor
  • Individual furnishings
  • Soundproofing

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at City Stay Prime Hotel Apartment

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AED 150.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 15.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 15.00 for the first bedroom per night, and increases by AED 15.00 per night for each additional bedroom.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AED 150 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
City Stay Prime Hotel Apartment offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Guests at this property should be prepared to meet their visitors in the lobby or restaurant; visitors are not permitted in guestrooms.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Pool access available from 9:00 AM to 7:00 PM.
  • Up to 2 children 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

City Stay Prime Hotel Apartment Dubai
City Stay Prime Hotel Apartment
City Stay Prime Apartment Dubai
City Stay Prime Apartment
City Stay Prime Dubai
City Stay Prime Hotel Apartment Dubai
City Stay Prime Hotel Apartment Aparthotel
City Stay Prime Hotel Apartment Aparthotel Dubai

City Stay Prime Hotel Apartment Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 64 out of 166 reviews
Rating 8 - Good. 64 out of 166 reviews
Rating 6 - Okay. 18 out of 166 reviews
Rating 4 - Poor. 14 out of 166 reviews
Rating 2 - Terrible. 6 out of 166 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

6/10 Okay

Khozema

Travelled with family
Disliked: Room comfort

Staycation

Location is good, service is excellent, cleanliness is average, found cockroach in kitchen, bathroom is below standard (water spills on the bathroom floor because the glass barrier is too short), mattress and pillows are not comfortable
Stayed 3 nights in Nov 2024

10/10 Excellent

Anas

Liked: Cleanliness, amenities, property conditions & facilities
5min walk to mall of emirates, great location. This is our second time staying here.
Stayed 10 nights in Oct 2024

4/10 Poor

George

Disliked: Cleanliness, property conditions & facilities
I would rate this a 2 star hotel. Air conditioning extremely noisy, tub drain plug didn’t work, water dripping in kitchen trough lights and ceiling because if the AC mold on grout in bathroom tub tiles. Very little kitchen ware to cook, no oven, stove vent shorting out
Stayed 16 nights in Sep 2024

4/10 Poor

zoheb, centereach

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The establishment workers are great though the management is horrible. Heres why. This is the first time i stayed somehwere i see the furniture with stains but also wet! Because they wash it and leave under the sun for 1 day with all the fumes and pollution outside to suck in and still not dry. My kitchen chairs took 3 days to dry. The smell is the worst which is of mold and wet moisture never goes away.... I ultimately decided to change my checkout date also because i hear honking and traffic noise at night whilst booking the stay at this hotel it was listed as soundproof. They denied my early checkout under nonrefundable policy allthough the condition of the apartment was not acceptable to stay 19 nights.
Stayed 19 nights in Jul 2024

2/10 Terrible

Sn

Disliked: Property conditions & facilities
Very dirty hotel Full of cockroaches
Stayed 2 nights in Jul 2024

8/10 Good

Sn

Travelled with family
Liked: Property conditions & facilities
Good all round
Stayed 15 nights in May 2024

10/10 Excellent

Salim

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Selection of TV Channels inadequate
Stayed 8 nights in Apr 2024

6/10 Okay

Johannes Jacobus

Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2024

6/10 Okay

Michael

Stayed 9 nights in Feb 2024

6/10 Okay

fahad

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 7 nights in Nov 2023

8/10 Good

Laraib

Liked: Property conditions & facilities
Staff was very helpful but the sofas were not clean
Stayed 2 nights in Nov 2023

6/10 Okay

Alyanna Levy

Travelled with family and small children, Travelled with group
Liked: Amenities
The area is big but not all washroom has toiletries we have to ask reception for them. Wondering why we have to pay tourism fee

8/10 Good

Bridget

Travelled with group
Disliked: Cleanliness

DON’T DO IT!

STOP PLEASE READ!!! The hotel staff WAS WONDERFUL but the hotel itself needs to be UPDATED and EXTERMINATED. I have never been on a hotel until now and had ROACHES!!! There are other hotels that have multiple bedrooms and baths that are way better and I wish we had did more research. Find another place until they get this one together!
Stayed 8 nights in Apr 2023

2/10 Terrible

ABDULATIF

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I did not like ‏atmosphere, I don’t recommend it for family.
Stayed 6 nights in Aug 2022

10/10 Excellent

Shihab

Travelled with group
Liked: Cleanliness, room comfort
Pretty good place, nice staff and location. Rooms are clean,, only downside would be the tv (had only one or two English channels, rest all were arabic)
Stayed 4 nights in Jul 2022

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location and our apartment was huge. Staff extremely helpful. Would definitely stay again.
Stayed 10 nights in Apr 2022

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Dec 2021

8/10 Good

Prema

Liked: Cleanliness, room comfort

Nice apartment stay in great location.

We stayed here for 15 days on our way to America. The location was ideal and suited our need. Check in was quick and staff at front desk and housekeeping were excellent. The apartment was just what we wanted. We had a grocery store around the block for stocking kitchen and restaurant delivery options were many though we didn’t use. The washing machine worked well and the balcony was ideal for drying. Liked that there was a half and full bath. What could have been better was the cooking vessels in the kitchen, but we managed. The tv was there in both hall and bedroom but with very limited channels. Used the gym daily. It was good. Didn’t use the pool. Ample parking was there. There was absolutely no sounds of the road and we recommend this place for a homely comfortable stay in Dubai with access to transport nearby like metro and buses
Stayed 15 nights in Oct 2021

8/10 Good

Jessica

Travelled with group
Liked: Cleanliness, room comfort

Good apartment

Good place, comfortable, friendly staff, good cleaning and big kitchen. Comfortable bed room. Nice balcony.
Stayed 7 nights in Jan 2021

4/10 Poor

Mehtab

Travelled with family
Disliked: Cleanliness, room comfort

Not happy at all

The place had broken sofa damaged tv which I complained nothing was done, the WiFi doesn’t connect properly. The furniture and the fit out in the place is a disaster one of the worst I have in Dubai. The staff are not friendly I asked only for water they told me to shop abruptly. I’ve been dubai 4 years this is the worst experience I have ever had. I’m sure if this was England trading standards would have close this place down. Go and check the rooms out your self
Stayed 2 nights in Dec 2020

8/10 Good

Junaid

Travelled with family
Liked: Cleanliness, room comfort

Peace and Accessibility

Peaceful environment and very accessible to all areas and necessities
Stayed 2 nights in Dec 2020

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, room comfort

Hotel for cockroaches!

Stayed whilst waiting for COVID test to return to Abu Dhabi. Cockroaches and bugs everywhere, even on the 11th floor (I've lived in the Middle East 6 years, it's not that hard to keep cockroaches away, especially on such a high floor)! Floors covered in a greasy, slippery film. Unfriendly staff at check-in. Air conditioning useless, 23C boiling one minute, 27C freezing the next. Patchy paint all over the walls. Photos are not representative of the apartment!
Stayed 3 nights in Jun 2020

8/10 Good

Raz, Karachi

Business traveller, Travelled with group
They need to do something about their exhaust system. Rooms and bathrooms get a bad smell. Also noise from the street is very high.
Stayed 5 nights in Feb 2020

4/10 Poor

Rahima

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not clean

Not clean hotel
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 6 nights in Jan 2020