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Mama Shelter Dubai

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3 restaurants; breakfast, lunch, dinner and brunch served
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4 outdoor pools, open 8:00 AM to 7:00 PM, free pool cabanas
3 restaurants; breakfast, lunch, dinner and brunch served
Mama 2-Bedroom Suite | City view

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Al Asayel Street, Business Bay, Dubai, 0
  • Place, Dubai Water Canal
    ‪3 min walk‬
  • Place, Godolphin's Al Quoz Stables
    ‪18 min walk‬
  • Place, Dubai Water Canal Waterfall
    ‪3 min drive‬
  • Airport, Dubai (DXB-Dubai Intl.)
    ‪13 min drive‬

Room options

View all photos for Medium Mama Double (Free shuttle service to Dubai Mall & Kite Beach)

Medium Mama Double (Free shuttle service to Dubai Mall & Kite Beach) | City view

Medium Mama Double (Free shuttle service to Dubai Mall & Kite Beach)

8.4 out of 10
Very good
(7 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Medium Mama Double Terrace (Free shuttle service to Dubai Mall & Kite Beach)

Premium bedding, down duvets, minibar, in-room safe

Medium Mama Double Terrace (Free shuttle service to Dubai Mall & Kite Beach)

  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Medium Mama Twin (Free shuttle service to Dubai Mall & Kite Beach)

Premium bedding, down duvets, minibar, in-room safe

Medium Mama Twin (Free shuttle service to Dubai Mall & Kite Beach)

  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Medium Mama Twin Terrace (Free shuttle service to Dubai Mall & Kite Beach)

Premium bedding, down duvets, minibar, in-room safe

Medium Mama Twin Terrace (Free shuttle service to Dubai Mall & Kite Beach)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for XL Mama Double (Free shuttle service to Dubai Mall & Kite Beach)

XL Mama Double (Free shuttle service to Dubai Mall & Kite Beach)

XL Mama Double (Free shuttle service to Dubai Mall & Kite Beach)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Room, Terrace (XL Mama)

Premium bedding, down duvets, minibar, in-room safe

Room, Terrace (XL Mama)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Mama 2-Bedroom Suite

Mama 2-Bedroom Suite

Mama 2-Bedroom Suite

  • City view
  • 82 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds
  • Free Wi-Fi

Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Twin Room, 2 Single Beds

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Similar properties

Aerial view
Dusit Thani Dubai
DIFC
  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
4.7 out of 5, Exceptional, 1,005 reviews
The price is €66
includes taxes & fees
21 Jun - 22 Jun
Dusit Thani Dubai

About this property

Mama Shelter Dubai

Along with 3 restaurants, this hotel has 4 outdoor pools and a 24-hour fitness center. Free WiFi in public areas, free valet parking, and a free beach shuttle are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite. Change of towels is available on request.
Mama Shelter Dubai offers 197 accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. 25-inch Smart televisions come with premium satellite channels and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary bottled water. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms. Services include deep-tissue massages, sports massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.
During your stay at Mama Shelter Dubai, you're just a quick walk from Dubai Water Canal. Enjoy features like free WiFi in public areas, free valet parking, and a free beach shuttle.
  • Free WiFi
  • Free valet parking and self parking
  • For dining with pool views, stop by Mama Restaurant, one of the property's 3 restaurants
  • Buffet breakfast served daily for a fee
  • Take a swim in the 4 outdoor pools
  • Indulge with Thai massages, aromatherapy, or body scrubs at MAMA SPA
  • Services include a lifeguard on site, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a 24-hour gym
  • Just a 5-minute drive from Burj Khalifa and 5 minutes from Dubai Mall
  • Free shopping center and beach shuttle service
As a guest of Mama Shelter Dubai, you'll find 4 outdoor swimming pools, a 24-hour fitness center, and a children's pool. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and 4 meeting rooms are available. Event space at this hotel measures 269 square feet (25 square meters) and includes conference space. Spa services, multilingual staff, and tour/ticket assistance are also featured at the luxury Mama Shelter Dubai. You'll have access to the outdoor pool at a partner property. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this Art Deco Dubai hotel.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.
Mama Restaurant - Overlooking the pool, this restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Reservations are required.
Mama Trattoria - Onsite restaurant. Reservations are required. Open daily.
Mamm’s Bar - Onsite bar. Open daily.
Mama Skypool Bar - This theme restaurant is located by the pool. Guests can enjoy alfresco dining (weather permitting). Open daily.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 4-device limit
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free beach shuttle
  • Free shopping centre shuttle
  • Onsite parking available only on request
  • Free covered self parking on site
  • Free secured, covered valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: AED 115 for adults and AED 95 for children
  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Mama Restaurant
  • Mama Skypool Bar
  • Mama Trattoria
  • Mamm’s Bar

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Bicycle storage
  • Children's pool
  • Designer stores
  • Evening entertainment
  • Outdoor pool (guest access)

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Lifeguards on site
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 269 square feet of conference space
  • 4 meeting rooms
  • Computer station

Outdoors

  • Free pool cabanas
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Accessible airport shuttle
  • Area rugs in public areas
  • Area rugs in room
  • Ceiling hoist
  • Cobblestone flooring in public areas
  • Doorbell and phone notification
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • High-pile carpet in room
  • Lever door handles
  • Lift
  • Pool access ramp on site
  • Raised toilet seat
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 100% renewable energy
  • 24 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2024
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 25-inch smart TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mama Shelter Dubai

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 20.00 for the first bedroom per night, and increases by AED 20.00 per night for each additional bedroom.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AED 115 for adults and AED 95 for children
  • Airport shuttle fee: AED 200 per vehicle (maximum occupancy 2)
  • Airport shuttle fee per child: AED 200 (up to 12 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Google Pay and Apple Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Parties and events (including family gatherings and birthday parties) are allowed on site
Some water is reused through a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Mama Shelter Dubai offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
Property Registration Number 1322275
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 7:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Free in-room WiFi has a 4-device limit.

Property is also known as

Mama Shelter Dubai Hotel
Mama Shelter Dubai Dubai
Mama Shelter Dubai Hotel Dubai

Mama Shelter Dubai Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 47 out of 73 reviews
Rating 8 - Good. 14 out of 73 reviews
Rating 6 - Okay. 7 out of 73 reviews
Rating 4 - Poor. 3 out of 73 reviews
Rating 2 - Terrible. 2 out of 73 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, beautiful poolarea and rooms, fantastic staf
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Bina

Liked: Cleanliness, property conditions & facilities
Small Rooms but great staff and service
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Viraj

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, courteous staff
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Salem

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is very good but it far away to activity
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, amenities
the hotel is amazing, staff super friendly, interior is to die for!! would definitely go back
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

miriam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the wonderful stay! Great room, perfect breakfast and swimming pool. Marvellous service by the hotel personnel!
Stayed 6 nights in Sep 2025
Verified

6/10 Okay

Khaled

Liked: Staff & service
Small room and the hotel just for families and kids
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Faith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were awesome in making me feel celebrated for my birthday.
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

FATMA

Liked: Cleanliness, property conditions & facilities
My kids had so much fun at this place ♥️
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Juergen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
for business perfect
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Maurice Nichola

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super cool
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Sulaiman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved it
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Steffen

Liked: Cleanliness, staff & service, amenities
.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great option in Dubai

brand new cool hotel, well located. Nice swimming pool, good restaurants, comfortable and well designed room
Stayed 7 nights in Feb 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable, quirky and cool.

A really comfortable hotel, well maintained and very clean. The decor is very trendy and has much more personality than many of the sterile, cookie cutter hotels you might stay in. The half board option was good, but be prepared to pay some significant supplements for some menu items.
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

NASER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So good
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Mathew

Liked: Cleanliness, amenities, property conditions & facilities
Super property
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is amazing! A special thank you for the staff in the restaurant at the ground floor. Very customer oriented, friendly and welcoming. The hotel is great with a refreshing design. The only disadvantage was the desk in the room: it’s too small to work at.
Stayed 6 nights in Apr 2025
Verified

2/10 Terrible

Charley

This hotel holds parties twice per week until 3am, and they’re so loud it’s impossible to sleep. It’s a shame this isn’t better advertised/advised as I would have avoided booking. Breakfast had incredibly poor service, solely down to inconsistency. Staff were not attentive i the slightest and there was no coordination around tables - if you ordered something they have no idea where you are sat. The rooms have absolutely no storage space so you’re unable to unpack if staying for a longer period.
Stayed 8 nights in Nov 2025
Verified

4/10 Poor

Sharihan

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Mediocre service. One of the bartenders was doing shots with a bunch of girls and when I asked him to re-do my margarita as it did not have a salt rim - he gave me a bad attitude for 3 days. Very loud pool parties with awful music, filled to the brim with guests that differ from hotel guests. Have to flag down people for 30 minutes + to get a bill. Not a 5 star despite nice interior
Stayed 4 nights in Dec 2025
Verified

4/10 Poor

M.Cyrus

Disliked: Amenities, property conditions & facilities
I stayed in the property for 10 days, the first 5 days you couldn’t use the bar swimming pool. Ironically those were the days of my vacation before work. No mention of construction or repairs before booking. That wasn’t cool
Stayed 10 nights in Sep 2025
Verified

6/10 Okay

Kaysha

The first room I was in had black mould in the room. I was moved rooms and the same problem was in the next room. They offered another room move and I told them unless the bathroom layout is different there’s no point as it’s clearly a design fault. I was moved to a different room type and there wasn’t any mould. It’s just a shame this was right at the end of my stay. Had I had a mould free room from the beginning it would have been a great stay. The hotel and facilities were great.
Stayed 6 nights in Sep 2025
Verified

2/10 Terrible

Noah

Disliked: Cleanliness, staff & service, amenities
Very terrible experience. 1. Requested the tourist tax receipt i paid at the property, they say i can get during checkout. During checkout i ask for it the front desk said they will send to me email. I asked again at the same night, he said he forgot and will send. After few days of waiting and communicating on phone still not able to give the receipt with minimal response. Very poor customer service! As i am writing this, i am still waiting for the receipt for business claims. 2. Random calls when i was in the room alone from reception saying i was too loud and disturbing other guests, when i told them it was a mistake, no apologies at all, and just shut off the phone. My second time here for business stay, definitely will not recommend my company people to stay here, as our office is just located next door.
Stayed 4 nights in Feb 2026