"Its clean and friendly staff, the check in counter (Mustafa) was very helpfull and welcoming. I have been to this hotel for the 4th time and just wond ... " More
9 Dec 2019 by DArel
Dear Valued Guest, Thank you for taking the time to rate us. We look forward to welcoming you back again soon. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
18 Jun 2019 by EVanDijk
Dear Valued Guest, Thank you for sharing your detailed feedback. I am glad to read that you are our regular guest in the hotel. Thank you for the trust and loyalty. My sincere apologies should you feel not recognized being our loyal guest. Please allow me to check on this further to action accordingly. We will check as well on the other concerns you have raised like the room air-conditioning system, food choices, furniture upgrading and delivery of advance information relevant to the stay of all our guests. Rest assured that concerned departments will be notified to put proper action. Thank you for bringing all these matters to our attention. We hope that you will give us another chance to be of service to you again. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
4 Mar 2018 by EVanDijk
Dear Valued Guest, Thank you for the very positive comments. We are glad that you are happy with our hotel's location and the welcoming attitude of our colleagues. We will for sure pass on your message to Mustafa who will be as well happy to receiving the same. We look forward to your next comeback in the hotel. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair
25 Nov 2021 by EDemircan
Dear Mr. Henri, Thank you for rating us about your experience at the Swissôtel Al Ghurair. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Eren Demircan Assistant Front Office Manager
5 Jun 2021 by Eren Demircan
Dear Valued Guest, Thank you for rating us perfect. We are happy to learning your satisfaction. Thank you for staying in our hotel. Look forward to seeing you again. Best Regards, Eren Demircan Assistant Front Office Manager
9 Dec 2019 by DArel
Dear Valued Guest, Thank you for taking the time to rate us. We look forward to welcoming you back again soon. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
Swissotel Al Ghurair offers its guests a full-service spa, an outdoor pool, and a health club. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre, meeting rooms, and limo/town car service. A kids' pool, a sauna, and spa services are also featured at the luxury Swissotel Al Ghurair. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Free self parking is available. Smoking is allowed in designated areas at this 5-star Dubai hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Internet access in public areas - high speed
Free self parking
Swissotel Al Ghurair offers 428 air-conditioned accommodations with minibars and a safe. This accommodation offers separate sitting areas. Televisions come with satellite channels. Bathrooms include baths or showers with a deep soaking bath, dressing gowns, slippers and hairdryers. This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11:00 AM.
Liwan – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Shayan – This restaurant specialises in Persian/Iranian cuisine and only serves dinner. Open daily.
Yasmine Lounge – This café specialises in international cuisine and only serves light fare. Open daily.
24-hour room service is available.
An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.
Swissotel Spa and Sport has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Swissotel Al Ghurair offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
