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The Albany Hotel

3.0 star property

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Photo gallery for The Albany Hotel

Interior entrance
Superior Triple Room
Interior
Lobby
Lobby

Reviews

6.0 out of 10

Popular amenities

  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Parking available
  • Business services
  • Bar

Explore the area

View in a map
225 Smith Street / 225 Anton Lembede, Durban, KwaZulu-Natal, 4001
  • Place, Durban City Hall
    ‪1 min walk‬
  • Place, Playhouse
    ‪2 min walk‬
  • Place, Durban International Convention Centre
    ‪8 min walk‬
  • Airport, Durban (DUR-King Shaka Intl.)
    ‪32 min drive‬

Room options

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

  • City view
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

In-room safe, desk, WiFi

Family Room

  • City view
  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Triple Room

Triple Room

Triple Room

  • City view
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Room

Standard Room

Standard Room

  • City view
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Paraplegic Room

Combined shower/bathtub, free toiletries, hair dryer, towels

Paraplegic Room

  • City view
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room

Superior Room

Superior Room

  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Superior Quadruple Room

Superior Quadruple Room

Superior Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Triple Room

Superior Triple Room

Superior Triple Room

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

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Exterior
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About this property

The Albany Hotel

This smoke-free hotel features a restaurant, a bar/lounge, and a conference center. WiFi in public areas is free. Other amenities include self parking, a business center, and a meeting room.
The Albany Hotel offers 80 air-conditioned accommodations with safes and complimentary bottled water. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Durban hotel provides wireless Internet access for a surcharge. Satellite television is provided. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at The Albany Hotel, you're just a quick walk from Old Courthouse Museum. You'll find features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi in some public areas
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Self parking available for a fee
  • Services include babysitting, dry cleaning/laundry, and luggage storage
  • Steps from Old Courthouse Museum and Durban Natural Science Museum
  • Airport shuttle service available for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and a meeting room are available.

Public spaces have free WiFi. The business-friendly The Albany Hotel also features laundry facilities, dry cleaning/laundry services, and room service (during limited hours). An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Durban hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.
The Albany Hotel has a restaurant serving breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi (ZAR 60 per hour)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (ZAR 70 per day)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: ZAR 120 per person
  • A bar/lounge
  • A restaurant

Family friendly

  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Conference centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Reception hall
  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Albany Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately ZAR 120 per person
  • Fee for in-room wireless internet: ZAR 60 per hour (rates may vary)
  • Self parking fee: ZAR 70.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting
The Albany Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

National rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Property is also known as

Albany Durban
Albany Hotel
Albany Hotel Durban
The Albany Hotel Hotel
The Albany Hotel Durban
The Albany Hotel Hotel Durban

The Albany Hotel Reviews

Reviews

6.0
Rating 10 - Excellent. 23 out of 144 reviews
Rating 8 - Good. 37 out of 144 reviews
Rating 6 - Okay. 32 out of 144 reviews
Rating 4 - Poor. 20 out of 144 reviews
Rating 2 - Terrible. 32 out of 144 reviews

6.6/10

Cleanliness

6.4/10

Staff & service

5.4/10

Amenities

6.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

King

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

JOHN

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay worth the price
Stayed 3 nights in Apr 2025
Verified

8/10 Good

Busiswa

Liked: Cleanliness, property conditions & facilities, room comfort
The room was clean i can't complain you can only work on changing the carpet in the passages as you know that it smells damp.
Stayed 2 nights in Jan 2024
Verified

2/10 Terrible

Raisibe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small rooms Blanket are dirty and smelly Security knocks every hour Bathroom water overlap the bedroom No towels No privacy it was just a disaster
Stayed 1 night in Sep 2024
Verified

6/10 Okay

Mercy Nomsa

Disliked: Staff & service
When we got there at 10 we wanted to b e in the hotel , they told us we must come in at 2 oclock, how so disappointing really
Stayed 1 night in Nov 2023
Verified

2/10 Terrible

FRANK

Disliked: Cleanliness, property conditions & facilities, room comfort
I traveled from Ghana to visit Durban only for me to get to the Albany hotel in Durban only for me to be told i cant check in until after two meanwhile I got to the hotel from the airport around 8 am I asked for a refund and they refused to refund me so I need a refund back because I didn’t even sleep there at all
Stayed 1 night in Jun 2025
Verified

6/10 Okay

Mildred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good except that if you need something you can't call at the reception, you need to go physically. Shower head needs to be fixed so that the water can flow properly.
Stayed 1 night in Nov 2023
Verified

2/10 Terrible

Ntoiseng

Disliked: Cleanliness, amenities
Bad customer service
Stayed 1 night in Jan 2025
Verified

2/10 Terrible

Danisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Albany should not be a hotel cos it does not have the actual stds of a hotel. The 1st room i was given room 39 was dirty nbi has to go to reception to ask foe another one. The reception is deceiving cos it looks clean but joooo. From 1st floor the smell of the carpets is unbearable considering that its the breakfast place. Then the others floors n rooms are not welcoming from walls to carpets need a redo. In fact i regretted cos i wanted my family to have a great time but we did not cos i guess its mangement do not care
Stayed 3 nights in Jan 2022
Verified

2/10 Terrible

ATS

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A nightmare

It was a nightmare , very very bad standard , people shouting and yelling every night until 2am in the morning , no towels , key to be reconfirm every days . Stolen close …. The worst stay in hotel possible .
Stayed 13 nights in Nov 2021
Verified

10/10 Excellent

Abdur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vote of thanks

Place was nice and clean. Situated in the heart of town close to everything.
Stayed 1 night in Mar 2021
Verified

6/10 Okay

Lindelani

Just ok

It’s was just ok
Stayed 1 night in Jan 2021
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Terrible Experience

The reception area was ok, and the lady assisting with the check in was helpful. However, I was deeply disappointed with the rest. As we stepped off the lift, we were welcome a not so clean looking passage way leading to our room. The room looked absolutely nothing like what we saw in the photos when we made our booking. It was an old and tired looking room that we were allocated. It just looked like it desperately needed some renovation. The bathroom was worse. I will definitely be not booking here again, nor would I recommend it to anyone.
Stayed 1 night in Oct 2020
Verified

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities

Comfortable for “just wanna lay my head” night.

Only one towel for a 3 sleeper room Good for a “just want to lay my head” travels Room seemed too close (clustered) compared to what / how advertised. Reception very friendly
Stayed 3 nights in Sep 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the port easy to reach rooms good friendly staff
Stayed 1 night in Feb 2020
Verified

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing
Stayed 3 nights in Nov 2019
Verified

8/10 Good

Noxolo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was pretty good besides the fact that they don’t have irons in the room and the WiFi is slow inside the rooms but besides that everything was perfect
Stayed 1 night in May 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

What a horrible experience

This was unlike anything we've ever experienced The photos on web is not at all what you get. It is a filthy, smelly place. No water in rooms, no ice available..towels have holes in...just disgusting. I have complained just after our stay but nothing came of it....never ever again!!!
Stayed 2 nights in Dec 2018
Verified

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was good staff very helpfull and friendly.
Stayed 2 nights in Mar 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Not safe! Siert! Terrible vibe

Staff were friendly! Check in went oke We walked up to our roam prostetutes everywhere , just dirty roam in general. A lot of noise! And then the biggest thing not a safe neighborhood at all just stay at the coast don’t go to the city
Stayed 3 nights in Sep 2018
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service

Reasonable price

Easy to rich but it's next to a noisy place
Stayed 2 nights in Aug 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel on the waterfront.

Super nice hotel with all amenities. Great central location with sea views from some rooms. Tidy safe and comfortable
Stayed 2 nights in Jun 2018
Verified

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its was awesome just some people who made such noise while a person sleep people must know its a hotel not a disco
Stayed 2 nights in May 2018
Verified

10/10 Excellent

Zanele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a pleasant stay, thanx. The room was clean and the environment was quiet at all times.
Stayed 3 nights in Mar 2018
Verified

6/10 Okay

Ovwigho

Liked: Cleanliness, room comfort

Clean average hotel

Hotel is right on the main street at a busy stop. Clean comfortable reception area. Strict on check in and heck out times of 10am and 2pm irrespective of arrival time. Rooms clean with a pungent smelling wair fresheners. 60rand I Breakfast not on the room. Threadbaŕe carpeting
Stayed 5 nights in Feb 2018